ROLE DESCRIPTION. Administrative Assistant. Manager, LifePoints, Tuggerah. Role Family: Corporate Support Level: D. Organisational Context:

Transcription

1 ROLE DESCRIPTION Psitin: Reprts t: Administrative Assistant Manager, LifePints, Tuggerah Rle Family: Crprate Supprt Level: D Organisatinal Cntext: Cerebral Palsy Alliance (CPA) is the largest nn-gvernment prvider f disability services in NSW and the ACT, prviding a range f services t peple with cerebral palsy and ther disabilities. These client services include accmmdatin, therapy, technlgy, supprted emplyment, cmmunity access and supprt. Services are delivered t arund 5,000 clients annually and currently perate in a highly decentralised mdel thrugh 55 separate utlets. CPA s research institute is based at the University f Ntre Dame University in Darlinghurst. Its missin is t cnduct high quality research t reduce the prevalence and severity f cerebral palsy and enhance the health and wellbeing f peple with cerebral palsy. CPA s crprate supprt services include human resurces management, rganisatinal develpment, financial management and accunts, fundraising, marketing and events management and general administrative supprt and are based at the Allambie Heights campus. Their primary functin is t prvide the rganisatin with the necessary resurces and supprt that will assist all client services areas t achieve CPA s verall missin and strategic directin. CPA currently emplys 1100 staff, 175 f whm are supprted emplyees. Purpse, Nature and Scpe f the Rle: The rle exists t prvide receptin and administratin assistance t staff f LifePints Service, Hunter and Central Cast Tuggerah site and t the clients and the families wh access the service.. Organisatinal Relatinships & Staff Establishment: This rle reprts t the Senir Manager, LifePints wh reprts t the LifePints Divisinal Manager.

2 Cre Cmpetencies f the Rle: Organisatinal Knwledge Leadership/Teamwrk Interpersnal Skills/Cmmunicatin Prblem Slving/Decisin Making Legislatin/Standards/Practice Service Delivery Prfessinal Learning & Develpment: Cerebral Palsy Alliance has a strng cmmitment t prviding ur emplyees with evidence based, respnsive prfessinal develpment which includes the delivery f natinally accredited curses thrugh its Registered Training Organisatin. It is cmpulsry fr all new emplyees t cmplete Cerebral Palsy Alliances, Orientatin and Inductin Prgram in accrdance with the current actin PACT Learning Calendar. Fr further infrmatin please visit Each emplyee must als ensure that learning and develpment, as utlined in the Annual Perfrmance Appraisal, including knwledge f current Cerebral Palsy Alliance plicies and prcedures, is maintained. Interpersnal Relatinships: Internal: LifePints therapists/team members, Tuggerah Administrative assistants acrss the regin Head Office crprate supprt staff External: Suppliers Other relevant agencies Rle Dimensins: Direct Reprts nil Indirect reprts nil Budget; Nil 2

3 Cre Cmpetencies Cmpetency Descriptrs Perfrmance Outcmes Organisatinal Knwledge Has a general understanding f the missin and values f Cerebral Palsy Alliance. Able t lcate and describe the missin and values f Cerebral Palsy Alliance Demnstrates cre values in wrkplace Can identify key internal partners and the relatinships with Lifepints service Has a general understanding f Cerebral Palsy Alliance s Key Result Areas and Strategies. Able t lcate and describe the Strategic Plan Understands hw wn rle cntributes t achievement f the strategic plan Able t lcate relevant plicies and prcedures as required Operates frm cde f cnduct in line with plicies and prcedures Has a general understanding f the impact and interactin f services/prgrams/departments n ther CPA services. Has a general knwledge and applicatin f, CPA plicies and prcedures. Leadership/ Teamwrk Ability t wrk with minimal supervisin. Checks and guides the wrk f less experienced staff. Becming self-reliant. Prvides caching n the jb Wrks cllabratively as part f a team Emplyees at this level are respnsible and accuntable fr their wn wrk, with checking related t verall prgress. In sme situatins, detailed instructins maybe necessary. Emplyees are required t exercise judgement and initiative within a brad range f their skills and knwledge Demnstrates respect and accuntability. Demnstrates ability t schedule and priritise wrk tasks thrughut service Supprts and instructs less experienced staff in the perfrmance f their duties Meets required respnsibilities and deadlines as agreed with manager r team leader Wrks independently under leadership f senir staff Raises issues fr apprpriate actin in mentring sessins/line manager. Actively cntributes t team planning and team meetings Operates frm the understanding that teamwrk enhances utcmes Recgnises and utilises ther team member skills and expertise Establishes effective wrking relatinships. Actively cntributes t culture f team wrk. Crdinates team prjects in cnsultatin with manger Prvide psitive rle mdel t ther staff in wn area f wrk 3

4 Cre Cmpetencies Cmpetency Descriptrs Perfrmance Outcmes Interpersnal Skills/ Cmmunicatin Deals with nn-rutine enquiries via phne and handles rutine dcumentatin in a timely manner and interacts with peple via the use f dcumentatin. Cmmunicates in an apprachable manner. Accurately and prfessinally respnds t enquiries/issues Respects ther prfessinal appraches. Demnstrates ability t schedule and priritise wrk tasks thrughut service Cmmunicates in an apprachable manner Seeks infrmatin and supprt frm ther clleagues. Minimises cnflict. Uses cnflict reslutin skills t reslve wn cnflicts Demnstrates an awareness f impact f staff cnflicts n members/clients and service delivery Demnstrates an understanding f Gd Wrking Relatins, including harassment, bullying and discriminatin Recgnises the impact f diversity in the wrkplace and adjusts wn wrk practices accrdingly Prblem Slving / Decisin Making Actively identifies and reslves prblems/discrepancies within In the absence f mre senir staff, demnstrates initiative t deliver service functins wn wrk Independently priities essential duties, wrk schedule and displays effective time management Self evaluates rle and wn perfrmance Invlves senir staff when mre cmplex issues arise Seeks supervisr s assistance Actively seeks ut slutins t identified prblems within wrking envirnment. nly when necessary. Cnsults in prblem slving/decisin making prcess Adjusts wn wrk accrdingly. Prvide recmmendatins fr enhancement f service delivery Highlights nn-rutine cmplex prblems and suggests slutins. 4

5 Legislatin / Standards/ Practice Has a wrking knwledge f all relevant standards and gvernment legislatin e.g. OH&S, Disability Services Act, Disability Services Standards Understands the issues surrunding nn-cmpliance t legislatin and standards, and the impact this has n the rganisatin Understands hw wrk practices change and their impact acrss ther wrk areas. Adheres t detailed and precise service delivery standards and prcedures Suggests changes t imprve quality in wn wrk area and makes agreed changes Demnstrates wrking knwledge f DSS & DSA and wrks in a way that reflect these standards Demnstrated wrking knwledge f OH&S respnsibilities, plicies and prcedures within rganisatin General understanding f the rle and respnsibilities in relatin t the Child Prtectin Act Identifies and reprts all plicy/prcedural breaches 5

6 Cre Cmpetencies Cmpetency Descriptrs Perfrmance Outcmes Qualificatins/Experience Year 10/certificate 111 in Administratin r equivalent wrk experience Cmpletin f basic IT supprt training Service Delivery Management Perfrms general administrative and/r data entry duties including the maintenance f recrd systems Understands and adpts terminlgy apprpriate t the area f wrk Presents a psitive image f the rganisatin t the cmmunity and external custmers Numeracy and literacy skills apprpriate t rle Gd cmmunicatin skills bth written and verbal Intermediate cmputer skills in Micrsft ffice (Wrd, excel and utlk) and Pwerpint Supprt ther team members in Micrsft Office cmputer applicatins Receptin duties as in level C and in additin, respnding t enquiries, where presentatin and the use f interpersnal skills is at a high level Specialised peratins f telephne equipment and cmputers Cpy and typing Data cllectin, maintenance and review Secretarial functins Cmputer applicatins including the fllwing functins; create a data base/file/recrds, create a spreadsheet and maintain accunting/payrll systems fllwing standard prcedure Adheres t plicies relating t custmer service Prvides supprt and assistance t LifePints staff and clients as requested under the directin f manager 6

7 Knwledge, skills, experience and values: Essential: Excellent rganisatinal skills relating t ffice management Cmputer literacy and familiarity with Micrsft packages intermediate skill level with Wrd, Excel, Outlk Basic prficiency in Pwer Pint Ability t functin effectively as part f a team Demnstrated excellent verbal cmmunicatin & rganisatinal skills Ability t priritise wrk and meet deadlines Cmmitment t the rights f peple with disabilities Cmmitment t learning and develpment Current NSW driver s license Desirable: A knwledge f disabilities specifically cerebral palsy Experience wrking within the philsphy f client r family centred practice Experience in wrking independently and as part f a multidisciplinary team 7