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1 Jb Classificatin Details Department Jb Functin Jb Family Jb Title Jb Cde Salary Level Chief Diversity Office Marketing, Cmmunicatins, & Outreach Cmmunicatin/Cnstituent Relatins Cmmunicatins Crdinatr PMP1 3A Psitin Summary: This psitin will develp, prduce, implement, and distribute internal and external cmmunicatin cntent fr the Chief Diversity Office and its reprting units with the gal f cultivating, maintaining, and strengthening ties bth n the university campus and in the surrunding cmmunity; develp and edit cntent fr web, scial media sites, news releases, and ther cmmunicatins and strategic planning effrts. Key Areas f Respnsibility (KAR): KARs fr Jb Family Message Develpment and Implementatin Public Relatins Infrmatin Management Strategic Planning Financial Respnsibility Leadership/Supervisin KARs fr Classificatin Create basic editrial, scial media, multimedia, r ther cntent. Accurately research, rganize and interpret infrmatin. Help review thers wrk fr quality and accuracy. Prvide data fr assessment f effectiveness f individual cmmunicatin effrts. Identify stakehlders. Assist in media relatins plan and sustain relatinships with media relatins persnnel. Pitch stries t media. May prvide supprt fr utreach events. Create survey tls and cllect, enter, and analyze data. Assist with maintaining cmmunicatins databases. May assist in the crdinatin/ preparatin f strategic cmmunicatins plans in supprt f a prject, prgram, department, r cllege/unit. Determine prject r event csts and prvide input t budget develpment. Mnitr expenditures and recncile statements as needed. May mnitr and reprt n designated budget cmpnents. May prvide directin, assignments, and feedback t student wrkers and/r staff.

2 Universal Cmpetencies: Title and Prficiency Level Definitin Typical Behavirs Cllabratin and Embracing Diversity (Wrking) Ability t wrk with a variety f individuals and grups in a cnstructive and civil manner while appreciating the unique cntributin f individuals frm varied cultures, race, creed, clr, natinal rigin, age, sex, disability, sexual rientatin, and gender identity. Demnstrates civil and respectful behavirs valued within the rganizatin. Prvides and accepts ideas and suggestins in a cnstructive and helpful manner. Exhibits gd teamwrk: is apprachable, cperative, and cntributes t an verall psitive and prductive wrk/team envirnment. Wrks effectively with individuals frm all backgrunds. Psitive Impact/Achieving Results (Basic) Ability t utilize existing resurces and learning t achieve r exceed desired utcmes f current and future rganizatinal gals/needs. Able t demnstrate ethical behavir in diverse situatins while prducing results. Appreciates the difference between effrt and achievement and prduces results that are imprtant t unit. Grasps the inevitability and challenges f change and adapts tactics accrdingly; utilizes learning pprtunities t prepare fr changing wrk and methds. Demnstrates a willingness t carry ut respnsibilities and a psitive apprach t accmplishing wrk. Demnstrates an understanding f hw wrk aligns t rganizatinal missin, visin, and University envirnment Service Excellence/Custmer Fcus (Basic) Ability t meet r exceed custmer service needs and expectatins and prvide excellent service in a direct r indirect manner. Ability t effectively transmit and interpret infrmatin thrugh apprpriate Cnsistently prvides excellent service. Manages custmer expectatins and takes respnsibility t enhance service excellence. Cmmunicates understandably; uses apprpriate wrds, grammar and mannerisms in all mediums.

3 cmmunicatin with internal and external custmers. Seeks feedback n cmmunicatin style and effectiveness. Jb Family Technical Cmpetencies: Title Definitin Typical Behavirs Organizatinal Cmmunicatins (Wrking) Knwledge f and ability t utilize the means, tls, techniques and media t cmmunicate infrmatin abut the rganizatin internally and externally. Explains the ratinale fr majr rganizatinal cmmunicatin initiatives. Participates in develping and crdinating a cmmunicatins event r campaign. Implements the majr cmmunicatins activities within the rganizatin and helps supprt these functins. Wrks with public media such as print, radi r televisin. Researches cmmn cmmunicatins events and the assciated media fr such events. Prject Management (Wrking) Ability t plan, rganize, mnitr, and cntrl prjects, ensuring efficient utilizatin f technical and administrative resurces, t achieve prject bjectives. Plans, estimates, and executes relatively simple prjects. Assists in detailed prject plans including cst, schedule, and resurce requirements. Asks key questins f stakehlders during the planning stage. Prvides input t track prject prgress and status. Prduces standard prject status reprts. Public Relatins (Wrking) Knwledge f rganizatinal practices and cnsideratins fr cmmunicating in the public arena, frm the cmmunity t glbal public relatins (PR); the ability t cmmunicate t varius frms f media Reviews standard guidelines n the avenues invlved in public relatins. Psitins the general layut and cntent f a press release.

4 utlets effectively and establish favrable public relatins. Wrks with rganizatins in the cmmunity in supprt f the lcal image. Explains the distributin prcess f a press release. Crdinates current PR activities in the cmmunity. Relatinship Management (Wrking) Ability t establish and build healthy wrking relatinships and partnerships with clleagues within and external t wn unit, thse t whm services are prvided, vendrs, the public, regulatry/gvernmental agencies, etc., all f whm may be seen as "custmers" r receivers f services prvided by the University. Describes the rles and respnsibilities in a cllabrative wrking relatinship. Mnitrs satisfactin levels n a regular basis. Alerts wn team t prblems in satisfactin. Ensures prmpt and effective respnse t requests and interactins frm "custmers". Wrks with "custmers" t address critical issues and reslve majr prblems. Strategic Thinking (Basic) Applies rganizatinal acumen t identify and maintain fcus n key success factrs fr the rganizatin. Identifies the key elements f the business strategy. Demnstrates the ability t articulate hw wn wrk supprts the business strategy. Applies the cncept f cmpetitin t wrk mre efficiently than cunterparts in cmpeting cmpanies. Seeks help t clarify elements f the strategy that are beynd the grup's influence. Required Qualificatins A bachelr s degree r an equivalent cmbinatin f educatin and experience; Experience (typically six mnths t ne year) in develping and implementing cmmunicatin plans using a variety f methds, including scial media platfrms, t prmte a department, unit, r multiple events; Experience cllecting data using varius techniques (i.e. Qualtrics r ther survey tls) and reprting data in an rganized and clear manner;

5 Clearly demnstrates a wrking prficiency in each f the fllwing: Wrking effectively with a variety f individuals and grups in a cnstructive and civil manner while appreciating the unique cntributin f individuals (i.e. individuals frm varied cultures, race, creed, clr, natinal rigin, age, sex, disability, sexual rientatin, gender identity, and veteran status); Knwledge f and ability t utilize the means, tls, techniques and media t cmmunicate infrmatin abut the rganizatin internally and externally; Planning, rganizing, mnitring, and cntrlling prjects, ensuring efficient utilizatin f technical and administrative resurces, t achieve prject bjectives; Knwledge f rganizatinal practices and cnsideratins fr cmmunicating in the public arena, frm the cmmunity t glbal public relatins (PR); the ability t cmmunicate t varius frms f media utlets effectively and establish favrable public relatins; Establishing and building healthy wrking relatinships and partnerships with clleagues within and external t wn unit, thse t whm services are prvided, vendrs, the public, regulatry/gvernmental agencies, etc., all f whm may be seen as "custmers" r receivers f services prvided by the University; Applying rganizatinal acumen t identify and maintain fcus n key success factrs fr the rganizatin. Desirable Qualificatins Experience with assessment and evaluatin methds; Experience using technlgy fr preparing presentatins, newsletters, and ther cmmunicatins.

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