South Australia Police POSITION INFORMATION DOCUMENT

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1 Suth Australia Plice POSITION INFORMATION DOCUMENT Stream: Career Grup: Discipline: Classificatin: Service: Branch: Psitin Title: Administrative Services Cnsultancy and Infrmatin AO ASO-6 Infrmatin Systems and Technlgy (IS&T) Prject Delivery Services Shield Applicatins Administratr LEVEL CHARACTERISTICS The psitin has been classified at the ASO-6 level by virtue f the requirement t: Wrk independently t deliver and supprt cmpnents f SAPOL s Shield Prgram. Exercise significant levels f discipline and technical knwledge; prvide specialist advice and assistance t senir staff and a wide range f clients within the agency. Prvide expert advice and undertake duties f a sensitive, innvative, critical r cmplex nature, fr SAPOL s Shield Prgram. POSITION SUMMARY The Shield Applicatin Administratr will prvide applicatin-specific technical expertise t the Shield Prgram, in the cnfiguratin, delivery and supprt f the Niche Recrds Management System and assciated agency system integratin. POSITION CHARACTERISTICS Suth Australia Plice prvides a diverse range f services t the cmmunity. These services are aimed at prducing a safe and peaceful envirnment by the minimisatin f crime and disrder. It is a large cmplex rganisatin which, because f the nature f its peratins, is cnstantly subject t public scrutiny and accuntability. It prvides services t a range f different lcatins (ver 100) spread acrss the State n the basis f 24 hurs a day, 7 days a week. The IS&T Service is respnsible fr the prvisin f IT and cmmunicatins services, and is therefre vital t the achievement f SAPOL s cre bjectives. In cnsultatin with its custmers, IS&T plans, develps, and installs new facilities, and supprts existing facilities. These facilities are prvided t agreed quality and service levels. The Shield Prgram is the majr sftware prgram fr SAPOL fr the next 5 years and will prvide Applicatin Administratr (SHIELD) ASO6.Dc 1

2 SAPOL with a sftware package fr peratinal plicing frm a leading vendr that will be central t plicing in Suth Australian fr the next decade. Shield will be a central part f the sftware fr criminal justice in Suth Australia. The primary sftware package selected fr implementatin fr the Shield Prgram is a COTS prduct called Niche RMS. Integratin f the Niche RMS System t the State Justice Systems will be via a JBss Enterprise Middleware. The Shield Applicatin Administratr is a technical specialist wh must pssess high levels f applicatin management skills t: Manage technical change acrss the Shield Prgram. Perfrm applicatin maintenance n Shield nn-prductin envirnments. Perfrm sftware cnfiguratin management f the Niche RMS System. Perfrm sftware release management f Niche RMS and system integratin cmpnents. Participate in sftware implementatin f Niche RMS and integratin cmpnents. Perfrm maintenance, nging mnitring and supprt f Niche client, applicatin and integratin sftware fr the Prgram (nn-prductin envirnments). ORGANISATION Supervisr Reprts t: Supervisr's Psitin: Subject Psitin: Manager Prject Delivery Services IS&T Shield Prgram, Technical Lead Shield Applicatins Administratr STATISTICS RELEVANT TO THE POSITION IS&T prvides services t ver 5000 SAPOL emplyees thrughut the State f Suth Australia. The services are prvided t the fllwing envirnment; Services delivered t mre than 130 sites thrughut the state. 24hur 7 day envirnment. Mainframe, client server and web based applicatins. Applicatin Administratr (SHIELD) ASO6.Dc 2

3 Suth Australia Plice POSITION INFORMATION DOCUMENT Title f Psitin : Shield Applicatins Administratr Classificatin Cde : AS06 Psitin Number : Psitin Created : / / Type f Appintment : Term Appintment Service : Infrmatin Systems and Technlgy (IS&T) Branch : Prject Delivery Services Sectin : N/A Jb & Persn Specificatin Apprval (fr all psitins excluding senir psitins)... / / Cmmissiner f Plice r Delegate P.C.O. Reference Number... JOB SPECIFICATION 1. Summary f the brad purpse f the psitin, and its respnsibilities / duties. The Shield Applicatin Administratr will prvide applicatin-specific technical expertise t the Shield Prgram, in the cnfiguratin, delivery and supprt f the Niche Recrds Management System and assciated agency system integratin. 2. Reprting / wrking relatinships (t whm the persn reprts, staff fr whm the persn is respnsible and ther significant cnnectins and wrking relatinships within the rganisatin) The Shield Applicatin Administratr is peratinally accuntable t the Shield Prgram Technical Lead. The Shield Applicatin Administratr wrks clsely with members f the teams directly invlved in the Shield Prgram, IS&T maintenance and supprt technical staff acrss IS&T, ther state gvernment justice agencies and with sftware vendrs. Applicatin Administratr (SHIELD) ASO6.Dc 3

4 3. Special Cnditins (Such as nn-metrplitan lcatin, travel requirements, frequent vertime) Sme ut-f-hurs wrk may be required in rder t meet critical deadlines. Sme interstate/intrastate travel invlving vernight absences may be required. Pssessin f and willingness t use a current Driver s Licence is required. 4. Statement f Key Outcmes and Assciated activities (Grup int majr areas f respnsibility and list in descending rder f imprtance. Cntinue n next page if necessary) Respnsible fr cntributing t the successful achievement f the strategic and peratinal bjectives f SAPOL, in particular IS&T Service, by: 4.1 Managing technical change acrss the Shield Prgram; Niche RMS client applicatin, Niche applicatin server, Niche primary and reprting databases and Shield web services and ther sftware interfaces. 4.2 Ensuring the crdinated release f the sftware fr Niche RMS and System Integratin cmpnents acrss the Prgram develpment, testing and training envirnments. 4.3 Ensuring / perfrming sftware cnfiguratin f the Niche RMS System. 4.4 In cnjunctin with Shield & IS&T technical staff, cntributing t the sftware implementatin f Niche RMS and Integratin cmpnents. 4.5 Crdinating / perfrming maintenance, nging mnitring and supprt f Niche client, applicatin and integratin sftware fr the Prgram (develpment, testing and training envirnments). 4.6 Crdinating the establishment and maintenance f pen and effective wrking relatinships with management, team members, peratinal stakehlders and third party prviders. 4.7 Crdinating / maintaining a fcus n key issues in relatin t the delivery f the Shield Prgram, in terms f meeting SAPOL s service bligatins and achieving business success. 4.8 Ensure the regular reprting f the status f activities and related issues t the Shield Prgram, Technical Lead and escalating issues where there is a ptential t impact n agreed prcesses, milestnes, deliverables and utcmes. 4.9 Cntribute t a safe, healthy and harmnius wrkplace fr team members, free f unlawful discriminatin, sexual harassment and bullying, by cmplying with and prmting SAPOL s plicies, prgrams, practices and related legislatin relating t ccupatinal health, safety and welfare, equity and diversity, and persnnel management. Certified crrect by OIC/Branch Head :... / / Acknwledged by Current Occupant :... / / Name f Current Occupant :... Applicatin Administratr (SHIELD) ASO6.Dc 4

5 PERSON SPECIFICATION Essential Minimum Requirements (Thse characteristics cnsidered abslutely necessary.) Educatinal / Vcatinal Qualificatins (Include nly thse listed in Cmmissiner's Standard 2 as an essential qualificatin fr a specified grup.) Nil. Persnal Abilities/Aptitudes/Skills (Related t the jb descriptin, and expressed in a way which allws bjective assessment.) Prven ability t slve prblems, think creatively and laterally, exercise initiative and independent judgement in smetimes difficult and cmplex situatins. Demnstrated ability t successfully wrk n multiple cncurrent tasks, dealing with cmpeting pressures, multiple stakehlders, unplanned change and meeting tight timeframes. Prven high level ability t negtiate and influence utcmes that are sustainable fr all parties invlved. Prven ability t wrk cllabratively in a team envirnment, cntribute t and encurage a culture f team wrk and service delivery excellence, t take a shared respnsibility fr achieving results and prviding excellent client service. High level written and ral cmmunicatin skills, cmmunicating cmplex cncepts, selecting language and tne in a way that is easily understd by and apprpriate t the target recipients. Demnstrated ability t cntribute t the maintenance f a harmnius, safe and healthy wrkplace, free f harassment, unlawful discriminatin and bullying and where diversity is valued. Experience (Including Cmmunity Experience) Prven experience in the effective applicatin f change management methdlgies and techniques. Prven experience in sftware cnfiguratin management within multi-tier sftware architectures. Prven experience in sftware release management. Prven experience in COTS prduct implementatins including systems cnfiguratin, custmisatin and integratin. Prven experience in using cnfiguratin management sftware Technical knwledge f SQL language and data cncepts like index, tables, replicatin, stre prcedures. Applicatin Administratr (SHIELD) ASO6.Dc 5

6 Prven experience wrking with prjects using Micrsft tls and technlgies: Micrsft Windws 7 Micrsft Windws Server 2008 MS SQL Server 2008 MS SQL Management Studi Prven experience in generating psitive supprt and cperatin frm stakehlders, clients, service prviders and peers. Knwledge Demnstrated knwledge f the principles, methdlgies and techniques necessary t achieve successful business slutins thrugh the practical applicatin f ICT. Demnstrated knwledge f current hardware and sftware technlgies; design and develpment tls, and the trends f each. Knwledge f the principles f equity and diversity. Demnstrated cmprehensive knwledge and cmmitment t OHS&W legislatin, principles and practices; and risk assessment in accrdance with the OHS&W Act (1986), Regulatins & AS/NZS 4360 Standard. Desirable Characteristics (T distinguish between applicants wh have met all essential requirements) Persnal Abilities/Aptitudes/Skills Nil. Experience Previus experience in applicatin administratin and cnfiguratin n COTS prduct. Previus experience in IT-related prjects in a plicing envirnment. Previus experience with Niche, Recrds Management System. Previus experience with the administratin f JBss SOA-P suite r similar. Knwledge Technical knwledge f cnfiguring ad trubleshting Micrsft NLB. Technical knwledge f cnfiguring ad trubleshting Micrsft SQL Server clustering. Technical knwledge sftware cnfiguratin management using cnfiguratin management sftware like sub versin. Applicatin Administratr (SHIELD) ASO6.Dc 6

7 Technical knwledge f JBss SOA-P suite cmpnents JBss Applicatin Server. Niche RMS develpment tls. Prficiency in using bject riented prgramming languages - C#, Java. Experience in JBss tls like Eclipse, JBss Develpment Studi. An understanding f the Prince2 Prject Management methdlgy. Educatinal / Vcatinal Qualificatins (Cnsidered t be useful in carrying ut the respnsibilities f the psitin) Apprpriate tertiary qualificatins in infrmatin technlgy, cmputing r related field r the necessary knwledge and skills acquired thrugh experience and/r in service training. Applicatin Administratr (SHIELD) ASO6.Dc 7