Internal Applications Only. Receptionist. Corporate Services AccessAbility Centre. The University. Salary Grade 3-15,456 to 17,678 per annum

Transcription

1 Internal Applicatins Only Receptinist Crprate Services AccessAbility Centre Salary Grade 3-15,456 t 17,678 per annum Open ended cntract Ref: CSE00955 At Leicester we re ging places. Ranked in the tp 20 universities in Britain ur aim is t climb further. A cmmitment t high quality fused with an inclusive academic culture is ur hallmark and led the Times Higher Educatin t describe us as elite withut being elitist. Yu will prvide a high quality receptinist service and the delivery f excellent custmer service t students, staff, parents and ther visitrs t the AccessAbility Centre as well as exercising a high degree f respnsibility in achieving accurate and efficient administratin f student recrds which are vital t incme generatin. Yu will als be respnsible fr supprting centre staff, university staff, student users, parents and ther visitrs t the AccessAbility Centre by carrying ut clearly defined tasks and established clerical and administrative activities in rder t cntribute t the efficient prvisin f services. The University There s never been a mre exciting time t jin us. At the University f Leicester we are enjying research success n a wrld stage and gathering the awards and plaudits t match. We are described as elite withut being elitist. We are prud t be elite. But we are at least as prud t be an inclusive and prgressive university. This cmmitment t high quality, an inclusive academic culture and belief in the synergy f teaching and research are ur hallmarks. We believe that teaching is inspiratinal when delivered by passinate schlars engaged in wrld-changing research that is delivered in an academic cmmunity that includes pstgraduate as well as undergraduate students. Our apprach t research yields great rewards. Our research impact, measured by citatins per academic, is the sixth highest in the UK. Our success in the 2008 Research Assessment Exercise saw Quality Related research incme rise by 18% placing us firmly amngst Britain s tp 20 research universities by this measure.

2 We believe that teaching and research are synergistic, and the Natinal Student Survey demnstrates that the quality f ur teaching is amngst the highest in the cuntry. Since the launch f the survey in 2006, Leicester has cnsistently featured amngst the tp-10 universities in England fr student satisfactin. The Sunday Times described Leicester as "tp... amngst mainstream multifaculty universities fr student satisfactin". Currently a University f 23,000 students, with a turnver f 281m and 3,800 clleagues, ur future is bright. Our Strategic Visin describes ur plans t invest a billin punds in ur estate as we transfrm ur campus. Already cnsistently ranked in the tp-20 universities in Britain, by 2015 we aim t rise further t becme tp-10. Leicester is the mst inclusive f Britain s tp-20 universities with the greatest prprtins f students frm under-represented grups. As a grup f talented individuals we are mre diverse than ever and strnger fr it. At Leicester we are prud f ur distinct apprach, ur achievements and ur ambitius plans. If yu share ur apprach jin us. Please see fr mre infrmatin abut the University. We are prud hlders f the Athena Swan Brnze Award which recgnises and celebrates gd practice fr emplyment in science, engineering and technlgy (SET) in higher educatin and research. The award reflects ur cmmitment t the advancement and prmtin f diversity and equality. We are actively seeking Silver and Gld awards. Student and Academic Services The Student and Academic Services Divisin, which is headed by the Academic Registrar, cmprises the fllwing sectins; Yur Rle Academic Practice Unit Career Develpment Service Distance Educatin Centre Gvernance Quality Office and Graduate Schl Registry Research Supprt Office Student Supprt Service Yu will prvide a high quality receptinist service and the delivery f excellent custmer service t students, staff, parents and ther visitrs t the AccessAbility Centre as well as exercising a high degree f respnsibility in achieving accurate and efficient administratin f student recrds which are vital t incme generatin. Yu will als be respnsible fr supprting centre staff, university staff, student users, parents and ther visitrs t the AccessAbility Centre by carrying ut clearly defined tasks and established clerical and administrative activities in rder t cntribute t the efficient prvisin f services. Principal Accuntabilities University f Leicester 2 24 June 2014

3 T be the first pint f cntact and t prvide high quality receptin cver and custmer service t all disabled students, their parents and University staff wrking with disabled students as well as ther visitrs t the AccessAbility Centre. Receive and respnd t frnt line enquiries, queries and requests frm Centre users, (whether by , in persn r by telephne) in a prfessinal, curteus and effective manner. These enquiries are varied and encmpass a range f issues relating t the requirements f disabled students wh use the Centre. Apprpriate actin has t be taken n the pst-hlder s initiative r referred t the apprpriate member f Centre Staff; ability t regularly respnd t difficult phne calls and situatins invlving students and/r parents. Structuring, preparatin and daily administratin f diaries fr six members f Centre Staff using Micrsft Outlk. Cmplete independence and using wn initiative t priritise appintments and meetings t ensure the time f Study Advisers and the Head f Centre is maximised and efficiently utilised. Issuing and updating student recrds in electrnic and paper frmat wrking with recrd systems (eg SITS), Centre databases, staff and students in the AccessAbility Centre and acrss the University t btain infrmatin as required. Prviding secretarial and administrative supprt t an agreed standard fr the Centre secretary and AccessAbility Centre staff t deliver a timely, high quality service fr ne t ne Study Adviser appintments, Open Days and UCAS visit days. Duties will include, registering students disabilities n SITs; accessing apprpriate files fr Study Advisers in their daily wrk; frmatting and distributin f Assessed Wrk Cver Sheets t students, the Exams Office and Departments via AccessAbilityTutrs; assisting with the prcessing f student wrk submitted t Study Advisers; fllwing up enquiries; preparing and distributing marketing/pre-entry material. Using knwledge f the Disabled Students Allwance (DSA) applicatin prcess bdies t enable the prcessing f disabled student applicatins fr the DSA including liaisn with Registry and Admissins when necessary and updating the recrd f applicants in the AAC. Receiving and recrding payments by cash and cheque, ensuring that receipts are issued. Cntributing ideas and slutins t enhance the efficiency f the rle and the Centre s services. Other duties cmmensurate with the pst as directed by the Centre Secretary r Head f Centre. Qualificatins, Knwledge and Experience Essential Experience f wrking within a receptin envirnment * Desirable Minimum f 5 GCSEs including Maths and English at Grade C r abve r equivalent qualificatins.* Either Experience f wrking with disabled peple within a custmer facing envirnment with a high fcus n quality service r a willingness t participate in training in disability awareness and high level custmer service. Previus ffice experience within an educatinal envirnment. Cash handling. University f Leicester 3 24 June 2014

4 Awareness f cnfidentiality and data prtectin issues. Awareness f, r a willingness t participate in, training n equality and ther relevant legislatin. Knwledge f Disabled Students' Allwance prcedure. Willingness t wrk ccasinal Saturdays t cver Open Days. Skills, Abilities and Cmpetencies Essential Excellent custmer service skills.* Ability t wrk effectively as part f a team.* Gd written,* numeracy and verbal cmmunicatin. Prven ability t wrk t a high level f accuracy and attentin t detail. Cmpetent in Micrsft Office (Wrd, Outlk and Calendar, Excel) and scanning.* Demnstrate flexibility and a willingness t take n a variety f tasks depending n peratinal needs. Maturity and ability t remain calm in the face f students with vlatile cnditins r in distress. Desirable A willingness t learn, specialised sftware as used by disabled students including: Read and Write Texthelp Gld Inspiratin Zmtext CCTV ZmEx Lucid LADS (* Criteria t be used in shrtlisting candidates fr interview) Infrmal Enquiries Infrmal enquiries are welcme and shuld be made t Paula Dbrwlski n pbd1@le.ac.uk r Applicatins Fr further infrmatin and t apply n-line, please visit ur website: The clsing date fr this pst is midnight n 1 st July 2014 We anticipate that interviews will take place n 16 th July 2014 University f Leicester 4 24 June 2014

5 Candidates shrt-listed fr interview will be cntacted by the University. If yu d nt receive a cmmunicatin frm the University within 4 weeks f the clsing date, please assume that yur applicatin has been unsuccessful. University f Leicester 5 24 June 2014