Identifying and Using Leadership Competencies to Grow Leaders in Higher Education

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Identifying and Using Leadership Competencies to Grow Leaders in Higher Education"

Transcription

1 Identifying and Using Leadership Cmpetencies t Grw Leaders in Higher Educatin Lri Lamb, Vice Chancellr fr Human Resurces Anita Ris, Directr, Staff and Leadership Develpment Tdd Thrsgaard, Directr, Supervisry Training Minnesta State Clleges and Universities Backgrund Since fall 2004, the Minnesta State Clleges and Universities has made a cncerted effrt t grw ur wn leaders with targeted leadership develpment prgrams fr mid-level leaders and first-line supervisrs. T better frame ur leadership develpment effrts and ensure that we are develping and delivering the right mix f prgramming t ensure ur leaders success, we began an effrt t identify and begin using leadership cmpetencies. A cmpetency is an underlying characteristic f an individual that cntributes t jb r rle perfrmance and t rganizatinal success. Cmpetencies extend beynd the basic knwledge, skills and abilities necessary t perfrm a specific jb t thse that cntribute t success in multiple jbs, jb categries, r the entire rganizatin. Methdlgy fr Identificatin f Cmpetencies A crss-disciplinary grup, called the Staff and Leadership Develpment Steering Cmmittee, cmprised f 20 staff frm acrss the Minnesta State Clleges and Universities, led an effrt t identify the cmpetencies needed t lead ur cmplex system f 32 clleges and universities effectively int the future. Brad cnsultatin tk place and input was received frm a wide range f cnstituents, including mst chief administrative fficers frm each functinal divisin (i.e., academic and student affairs, human resurces, finance, and IT) acrss ur system. The gal f this prcess was t develp a set f cmpetencies that described the essential set f knwledge, skills, abilities and ther qualities required t be an effective leader within the Minnesta State Cllege and Universities system. Mre than 100 leaders participated in interviews r fcus grup sessins during 2006 and 2007 t help begin answering the questin: What des it take t be a successful leader in the Minnesta State Clleges and Universities? Frm the feedback cllected, members f the steering cmmittee began t identify cmmn cmpetencies that were repeatedly generated in the interviews and fcus grups. The steering cmmittee als cmpared these cmpetencies t ther well-knwn leadership cmpetency sets frm Lminger, PDI, and thers. The cmpetencies were then aligned t be cngruent with strategic directins set by the Bard f Trustees fr Minnesta State Clleges and Universities. Strategic Directin 1: Increase access and pprtunity Strategic Directin 2: Prmte and measure high-quality learning prgrams and services 1

2 Strategic Directin 3: Prvide prgrams and services that enhance the ecnmic cmpetitiveness f the state and its regins Strategic Directin 4: Innvate t meet current and future educatinal needs The result was the develpment f a set f Leadership Cmpetencies that are predictive f leader success in the Minnesta State Clleges and Universities which include: Leader f Self: Understands Self and Others Acts with Integrity Leaders as Relatinship Builder: Values Diversity Cmmunicates Effectively Builds Trust Leader as Manager: Demnstrates Custmer Service Orientatin Builds Organizatinal Talent Demnstrates Gd Stewardship Leader as Innvatr: Articulates Visin and Missin Builds Organizatinal Capacity t Meet Future Challenges Demnstrates Effective Decisin-Making Using Leadership Cmpetencies The Minnesta State Clleges and Universities are currently using these cmpetencies fr framing all systemwide leadership develpment prgrams. Fr example, curses are designed t help build these cmpetencies fr leaders at several levels in ur rganizatin: supervisry, mid-level leaders, and administratrs. Here is a chart shwing hw we used the leadership cmpetencies t align with develpment prgrams that have been identified as needed by administratrs in ur rganizatin. (Nte: the Administratr Develpment prgram is in develpment; the purpse f this chart is t illustrate hw develpment tpics might be srted by what cmpetency they supprt.) Cmpetency Leader f Self Understands and manages self Acts with Integrity Administratr Develpment Tpic 360 degree leadership inventry Stress Management fr self and thers Balancing wrk and life fr self and thers Managing my career Building an ethical culture 2

3 Leader as Relatinship Builder Builds trust Respects and fsters a welcming envirnment Cmmunicates effectively Leader as Manager Builds rganizatinal talent Demnstrates custmer service rientatin Demnstrates gd stewardship Leader as Innvatr Articulates visin and missin Builds rganizatinal capacity t meet future challenges Demnstrates effective decisin making Building a culture f trust in an rganizatin 1B.1 Investigatr 1B.1 Decisin Maker Affirmative Actin Cultural cmpetency Facilitating effective meetings Presentatin skills Wrking with the legislature Wrking with the media The rle f the Dean (series) Team building Successin Planning: Creating a develpment culture Creating a service rganizatin Develping effective prgram measurement and accuntability Finance fr the Nn financial Administratr Grant writing Fundraising Creating a wrk plan that aligns with visin/missin/gals f the institutin and system Cmmunicating the visin t inspire and mtivate an rganizatin What every administratr shuld knw abut prject management Lean in Higher Educatin (WSU) Understanding AQIP and hw it can be used t imprve quality Leading change (Managing unslvable prblems) thrugh Plarity Management and Real time Strategic Change Making and cmmunicating decisins at the administratr level In additin t helping guide leadership develpment curriculum, leadership cmpetencies can be used as a framewrk fr hiring and selectin, setting expectatins and evaluating perfrmance, and successin planning. See the figure belw: 3

4 Mre specifically cmpetencies can be used t: 1) create cnsistency in develping curriculum fr campus-based r systemwide leadership develpment prgrams 2) help guide hiring decisins in selecting leaders wh demnstrate desired leadership cmpetencies 3) set emplyee perfrmance expectatins and prvide benchmarks fr evaluating emplyee perfrmance 4) identify the key cmpetencies needed t guide successin planning effrts In the Minnesta State Clleges and Universities, we are beginning t intrduce using cmpetencies int hiring prcesses, specifically when designing psitin qualificatins and interview questins. The fllwing is ne example f hw t use Minnesta State Clleges and Universities leadership cmpetency f Relatinship Builder as a psitin qualificatin fr varying levels f psitins: President: Maintain pen lines f cmmunicatins n campus and in the cmmunity, being accessible and visible and engendering trust and cnfidence in the Office f the President. Vice President: Maintain the rapprt necessary t build, maintain and/r strengthen partnerships and relatinships inside and utside f the campus. Dean: Maintains pen cmmunicatin channels with critical peers, management, and custmers. Effectively cmmunicates win-win alternatives fr all cncerned. Ability t relate and respnd t student needs. Mid-level manager: Fcuses n slving cnflict; maintains cnfidentiality; listens t thers withut interrupting; keeps emtins under cntrl; remains pen t thers ideas and tries new things. These same principles can be applied t any f the leadership cmpetencies applicable t the psitin. Be mindful that nt all leadership cmpetencies are applicable t all psitins. It is aximatic that the psitin qualificatins frm the basis f the interviewing and selectin prcess. All interviewing and selectin techniques must be based n determining the ability f an individual t perfrm the psitin qualificatins in rder t be valid. Thus, as yu are emplying varius selectin techniques and drafting interview questins, it is essential t als utilize the leadership cmpetencies that are embdied in yur psitin qualificatins. Varius selectin techniques are available including wrk sample tests (e.g. in basket exercises, qualificatins tests (e.g. typing r spreadsheet tests), preliminary interviews (fcused n qualificatins) and structured interviews (fcused n ability t succeed). Interestingly, the least reliable and valid tl fr selectin is the structured interview. Yet it is the mst cmmnly used. The reliability and validity f a structured interview can be greatly increased by asking questins in frm a behaviral perspective (past behavir inquiries and situatinal questins) and basing the questins n the cmpetencies cntained in the psitin descriptin rather than simply n past experience. 4

5 Using the examples abve regarding psitin qualificatins, the fllwing are sme examples f behaviral interview questins fcused n the cmpetency f Relatinship Builder. In the psitin f President, yu will be required t establish relatinships with a variety f cnstituent grups and balance the needs f all. Please prvide an example f hw yu have accmplished this in the past. What wuld yu differently, if anything, in this psitin? In the psitin f Vice President, yu will be required t build relatinships with faculty unin leadership. Describe yur plan fr ding s. Describe hw yu have built effective relatinships in the past. Tell me abut a situatin in yur past psitins where yu faced a challenge in building a relatinship with a new grup f individuals. Describe hw yu went abut this task. What did yu learn frm this experience? Please tell us abut a time where yu have had t adapt yur style t fit a particular situatin r grup f individuals. Hw did yu accmplish this? What was the utcme? What did yu learn frm this? Cnclusin Within the Minnesta State Clleges and Universities, we have begun t use cmpetencies as a framewrk fr leadership develpment, hiring, and perfrmance evaluatin at the system level. Because ur system is decentralized with 32 clleges and universities n 54 campuses, we have much wrk t d with ur Human Resurces partners, supervisrs, managers, and senir leaders thrughut the state t fully utilize the cmpetencies we have identified. The main gal in applying a cnsistent cmpetency-based framewrk is t increase ur cllective effectiveness in recruiting, retaining, develping and rewarding successful leaders wh are ready t lead ur system int the future. Resurces: Dubis, David D.; Rthwell, William J.; Stern, Debrah J; Kemp; Linda A. (2004) Cmpetency-based Human Resurce Management. Cnsulting Psychlgists Press, Inc. Lamb, Lri. (2009) Uses fr Leadership Cmpetencies. Minnesta State Clleges and Universities, Staff and Leadership Develpment Steering Cmmittee. Lawler, Edward E; Ulrich, Dave. (2008) Talent: Making Peple Yur Cmpetitive Advantage. Wiley, Jhn & Sns, Inc. 5

6 Presenter Bis: Lri Lamb Lri Lamb is the Vice Chancellr fr Human Resurces at Minnesta State Clleges and Universities and has been in this rle since July 1, Previusly, she was at Minnesta State University, Mankat as Directr f Human Resurces fr mre than six years. Prir t cming t Minnesta she wrked at Washingtn State University as an Assciate Vice President fr tw years and fr the Office f the Attrney General in Washingtn State fr eleven years. Her frmer litigatin practice fcused n emplyment and ther regulatry law fr varius state agencies. Lri has a license t practice law in bth Washingtn and Minnesta. She is a graduate f Gnzaga University and Gnzaga University Schl f Law, bth in Spkane, Washingtn. Lri is a frequent presenter t varius audiences n tpics related t emplyment law, gvernmental liability, human resurce management and leadership develpment. Anita Ris serves as the directr f Staff and Leadership Develpment fr the Minnesta State Clleges and Universities (MnSCU) System. She wrks with stakehlders thrughut MnSCU s 32 clleges and universities t meet staff develpment needs acrss the system. In additin t creating system-wide training and leadership develpment prgrams, Anita supprts individual campus-based training effrts thrugh cnsultatin, caching, and custmized delivery. Befre cming t MnSCU in January 2005, Anita Ris wrked at the University f Minnesta fr 18 years. She earned her masters degree in Human Resurce Develpment at the University f Minnesta and her bachelr s degree at St. Olaf Cllege in Nrthfield, Minnesta. Tdd Thrsgaard serves as the directr f Supervisry Training fr the Minnesta State Clleges and Universities. Tdd has ver 15 years experience wrking in leadership develpment, change and transitin management and quality imprvement. He has wrked as an internal cnsultant n large-scale change initiatives, designed, delivered and managed innvative leadership develpment prgrams and directed emplyee engagement effrts. 6

Succession Planning & Leadership Development: Your Utility s Bridge to the Future

Succession Planning & Leadership Development: Your Utility s Bridge to the Future Successin Planning & Leadership Develpment: Yur Utility s Bridge t the Future Richard L. Gerstberger, P.E. TAP Resurce Develpment Grup, Inc. 4625 West 32 nd Ave Denver, CO 80212 ABSTRACT A few years ag,

More information

Conversations of Performance Management

Conversations of Performance Management Cnversatins f Perfrmance Management Perfrmance Management at Ohi State The Secnd Cnversatin ~ Develpment 2011 The Ohi State University Office f Human Resurces Cntents Intrductin Welcme t Develping Emplyees...

More information

Professional Leaders/Specialists

Professional Leaders/Specialists Psitin Prfile Psitin Lcatin Reprting t Jb family Band BI/Infrmatin Manager Wellingtn Prfessinal Leaders/Specialists Band I Date February 2013 1. POSITION PURPOSE The purpse f this psitin is t: Lead and

More information

Job Classification Details Department Job Function Job Family Job Title Job Code Salary Level

Job Classification Details Department Job Function Job Family Job Title Job Code Salary Level Jb Classificatin Details Department Jb Functin Jb Family Jb Title Jb Cde Salary Level Chief Diversity Office Marketing, Cmmunicatins, & Outreach Cmmunicatin/Cnstituent Relatins Cmmunicatins Crdinatr PMP1

More information

Job Profile Data & Reporting Analyst (Grant Fund)

Job Profile Data & Reporting Analyst (Grant Fund) Jb Prfile Data & Reprting Analyst (Grant Fund) Directrate Lcatin Reprts t Hurs Finance Slihull Finance Directr Nminally 37 hurs but peratinally available at all times t meet Cmpany requirements Cntract

More information

Oakland Unified School District Impact Assessment Performance Management in Action

Oakland Unified School District Impact Assessment Performance Management in Action Oakland Unified Schl District Impact Assessment Perfrmance Management in Actin The perfrmance management system that has been built in this district prvides the systems that supprt ur cmmitment t scial

More information

Army DCIPS Employee Self-Report of Accomplishments Overview Revised July 2012

Army DCIPS Employee Self-Report of Accomplishments Overview Revised July 2012 Army DCIPS Emplyee Self-Reprt f Accmplishments Overview Revised July 2012 Table f Cntents Self-Reprt f Accmplishments Overview... 3 Understanding the Emplyee Self-Reprt f Accmplishments... 3 Thinking Abut

More information

CMS Eligibility Requirements Checklist for MSSP ACO Participation

CMS Eligibility Requirements Checklist for MSSP ACO Participation ATTACHMENT 1 CMS Eligibility Requirements Checklist fr MSSP ACO Participatin 1. General Eligibility Requirements ACO participants wrk tgether t manage and crdinate care fr Medicare fee-fr-service beneficiaries.

More information

Kaiser Permanente Goal Setting Overview and Template

Kaiser Permanente Goal Setting Overview and Template Kaiser Permanente Gal Setting Overview and Template Gal Setting Overview Each and every emplyee, manager, physician, and leader plays a crucial rle in helping Kaiser Permanente t achieve its gals. This

More information

Change Management Process

Change Management Process Change Management Prcess B1.10 Change Management Prcess 1. Intrductin This plicy utlines [Yur Cmpany] s apprach t managing change within the rganisatin. All changes in strategy, activities and prcesses

More information

October 14, 2015. Cara Fitzpatrick, Michael LaForgia. and Adam Playford. Tampa Bay Times. 490 First Avenue South. St. Petersburg, FL 33701

October 14, 2015. Cara Fitzpatrick, Michael LaForgia. and Adam Playford. Tampa Bay Times. 490 First Avenue South. St. Petersburg, FL 33701 Octber 14, 2015 Cara Fitzpatrick, Michael LaFrgia and Adam Playfrd Tampa Bay Times 490 First Avenue Suth St. Petersburg, FL 33701 Cara, Michael and Adam, In fllw up t ur phne call, this letter prvides

More information

Delaware Performance Appraisal System

Delaware Performance Appraisal System Delaware Perfrmance Appraisal System Building greater skills and knwledge fr educatrs DPAS-II Guide fr Administratrs (District Administratrs) Supervisr Rubric fr Evaluating District Administratrs Updated

More information

UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES

UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES REFERENCES AND RELATED POLICIES A. UC PPSM 2 -Definitin f Terms B. UC PPSM 12 -Nndiscriminatin in Emplyment C. UC PPSM 14 -Affirmative

More information

Performance Management Review Guidelines Ver

Performance Management Review Guidelines Ver Perfrmance Management Review Guidelines Ver. 1.29.2016 Table f Cntents Sectin 1.0 Sectin 2.0 Sectin 3.0 Perfrmance Management Prgram Overview 1.1: What is Perfrmance Management? 1.2: Indiana University

More information

Overview of key topics - combination of lecture, discussion and practice. (Impact of diversity underlies entire discussion)

Overview of key topics - combination of lecture, discussion and practice. (Impact of diversity underlies entire discussion) Tpic Cntent Prcess Prpsed Develpment Level I A Suggested fr all newly prmted managers. (Als encuraged fr ptential supervisrs with their managers apprval) Getting Started as a New Making the transitin t

More information

IMPROVING ADVISING AND MENTORING

IMPROVING ADVISING AND MENTORING Advising and Mentring IMPROVING ADVISING AND MENTORING OF GRADUATE AND PROFESSIONAL STUDENTS Advising is a key cmpnent in the successful cmpletin f a graduate degree. A gd advising relatinship crrelates

More information

Labor Market Information Updates Healthcare Management

Labor Market Information Updates Healthcare Management 2012 Labr Market Infrmatin Updates Healthcare Management The Bstn Healthcare Careers Cnsrtium regularly gathers labr market data frm participating institutins and cmpiles ccupatinal briefs. These reprts

More information

Duration of job. Context and environment: (e.g. dept description, region description, organogram)

Duration of job. Context and environment: (e.g. dept description, region description, organogram) Rle Prfile Jb Descriptin Jb Title Ref n: Prgramme Manager, Services fr Internatinal Educatin Marketing Directrate r Regin East Asia Department/Cuntry Indnesia Lcatin f pst Jakarta Pay Band G Reprts t Senir

More information

POSITION NUMBER: LOCATION: Vancouver. DATE: February 2009

POSITION NUMBER: LOCATION: Vancouver. DATE: February 2009 POSITION TITLE: Team Lead Service Centre DIVISION/BRANCH: IS/IT CURRENT CLASSIFICATION LEVEL: IS27 SUPERVISOR S POSITION NUMBER POSITION NUMBER: LOCATION: Vancuver DATE: February 2009 SUPERVISOR S TITLE/CLASSIFICATION:

More information

Vision Partners in Health and Wellbeing He whiringatahi mō te oranga tinana, oranga wairua

Vision Partners in Health and Wellbeing He whiringatahi mō te oranga tinana, oranga wairua Psitin Descriptin Visin Partners in Health and Wellbeing He whiringatahi mō te ranga tinana, ranga wairua Emplyee Purpse Wrking tgether t prvide quality services that supprt utcmes clients care abut. Our

More information

CASSOWARY COAST REGIONAL COUNCIL POLICY ENTERPRISE RISK MANAGEMENT

CASSOWARY COAST REGIONAL COUNCIL POLICY ENTERPRISE RISK MANAGEMENT CASSOWARY COAST REGIONAL COUNCIL POLICY ENTERPRISE RISK MANAGEMENT Plicy Number: 2.20 1. Authrity Lcal Gvernment Act 2009 Lcal Gvernment Regulatin 2012 AS/NZS ISO 31000-2009 Risk Management Principles

More information

Multi-Year Accessibility Policy and Plan for NSF Canada and NSF International Strategic Registrations Canada Company, 2014-2021

Multi-Year Accessibility Policy and Plan for NSF Canada and NSF International Strategic Registrations Canada Company, 2014-2021 Multi-Year Accessibility Plicy and Plan fr NSF Canada and NSF Internatinal Strategic Registratins Canada Cmpany, 2014-2021 This 2014-21 accessibility plan utlines the plicies and actins that NSF Canada

More information

Community Support Programs N9 Organizational Internship Program

Community Support Programs N9 Organizational Internship Program NAVY REGION SOUTHWEST Cmmunity Supprt Prgrams N9 Organizatinal Internship Prgram April 2011 Cntents Prgram... 3 Purpse... 3 Outcme... 3 Duratin... 3 Definitins... 3 Eligibility... 4 Prcess... 5 Participating

More information

STARplex Fitness Centre Manager

STARplex Fitness Centre Manager Annexure A: DRAFT 11/9/14 POSITION SPECIFICATION & DESCRIPTION FOR: STARplex Fitness Centre Manager Incumbent: T be selected Jb Analyst: General Manager Sign ff: General Manager Date: September 2014 Lcatin:

More information

A Walk on the Human Performance Side Part I

A Walk on the Human Performance Side Part I A Walk n the Human Perfrmance Side Part I Perfrmance Architects have a license t snp. We are in the business f supprting ur client rganizatins in their quest fr results that meet r exceed gals. We accmplish

More information

VET395- HUMAN RESOURCES

VET395- HUMAN RESOURCES VET395- HUMAN RESOURCES MODULE DESCRIPTION: This mdule is designed t prvide cmprehensive cverage f the human resurces (HR) functin as it fits in the rganizatin. This mdule is tailred t prvide training

More information

Request for Proposal (RFP) RFP HQ2015-01 Training Session and Leadership Program Development Consulting Services

Request for Proposal (RFP) RFP HQ2015-01 Training Session and Leadership Program Development Consulting Services technserve.rg Date: January 5, 2014 Request fr Prpsal (RFP) RFP HQ2015-01 Training Sessin and Leadership Prgram Develpment Cnsulting Services Subject: Request fr Prpsal TechnServe Inc. (TNS) invites yu

More information

Developed and implemented a new Organizational Design for a major Government Department in Abu Dhabi

Developed and implemented a new Organizational Design for a major Government Department in Abu Dhabi Adiv Cnsulting is a leading Management Cnsulting firm based in the GCC, specialising in the area f Strategic Human Resurce (HR) management and Organizatin Design. Adiv was funded n the principle f delivering

More information

How to Address Key Selection Criteria

How to Address Key Selection Criteria Hw t Address Key Selectin Criteria Yu've seen an jb pprtunity that yu're interested in, n a jbs bard r in the press and want t apply, but where d yu start? A key requirement fr jbs in Gvernment is t respnd

More information

FY 2014 Senior Level (SL) and Scientific or Professional (ST) Performance Appraisal System Opening Guidance

FY 2014 Senior Level (SL) and Scientific or Professional (ST) Performance Appraisal System Opening Guidance Office f Executive Resurces Office f the Chief Human Capital Officer U.S. Department f Energy FY 2014 Senir Level (SL) and Scientific r Prfessinal (ST) Perfrmance Appraisal System Opening Guidance Table

More information

CO-OP/STUDENT INTERN: Standard Operating Procedure Manual

CO-OP/STUDENT INTERN: Standard Operating Procedure Manual CO-OP/STUDENT INTERN: Standard Operating Table f Cntents Purpse... 2 Cincinnati s Educatinal Histry... 2 Missin... 3 Cre Values f Prgram... 3 Scpe f Prgram... 3 Prgram Recruitment... 4 On-barding... 5

More information

COMPETENCY FRAMEWORK

COMPETENCY FRAMEWORK COMPETENCY FRAMEWORK Persnal Impact Directin Delivery Delivering the future thrugh peple Infrmatin fr Applicants CONTENTS COMPETENCY FRAMEWORK Page 3. What are Cmpetencies and why use them 3-4 Cuncil values

More information

Primarily Norwich. Board of Trustees (Executive Committee)

Primarily Norwich. Board of Trustees (Executive Committee) Trustee Break Remuneratin Lcatin The rle f Trustee is nt accmpanied by any financial remuneratin, althugh expenses fr travel may be claimed. Primarily Nrwich Time cmmitment A minimum f 4 Bard meetings

More information

INFRASTRUCTURE TECHNICAL LEAD

INFRASTRUCTURE TECHNICAL LEAD 1. PURPOSE OF POSITION This psitin is respnsible fr the delivery f peratinal supprt and maintenance f the TDHB IT infrastructure envirnment. This rle is als pivtal in the develpment and delivery f infrastructure

More information

PBS TeacherLine Course Syllabus

PBS TeacherLine Course Syllabus 1 Title Fstering Cperative Learning, Discussin, and Critical Thinking in Elementary Math (Grades 1-5) Target Audience This curse is intended fr pre-service and in-service grades 1-5 teachers. Curse Descriptin

More information

POSITION DESCRIPTION. Classification Higher Education Worker, Level 7. Responsible to. I.T Manager. The Position

POSITION DESCRIPTION. Classification Higher Education Worker, Level 7. Responsible to. I.T Manager. The Position Psitin Title I.T Prject Officer Classificatin Higher Educatin Wrker, Level 7 Respnsible t The Psitin I.T Manager The psitin assists with the cmpletin f varius IT prjects intended t enable the nging administratin

More information

How ISO 9001 and Support Sarbanes-Oxley Compliance. By Sandford Liebesman

How ISO 9001 and Support Sarbanes-Oxley Compliance. By Sandford Liebesman Change Management Cnsulting, Inc. Transfrming Businesses Wrldwide Hw ISO 9001 and 14001 Supprt Sarbanes-Oxley Cmpliance By Sandfrd Liebesman Intrductin In September 2005, I published an article in Quality

More information

Organization Design Specialist

Organization Design Specialist Organizatin Design Specialist Suthern Africa Regin BACKGROUND One f the key challenges t implementing the new strategic directin and especially the cmmitment t face the custmer (the child and the cmmunity)

More information

Bakersfield College Program Review Annual Update

Bakersfield College Program Review Annual Update Bakersfield Cllege Prgram Review Annual Update I. Prgram Infrmatin: Prgram Name: Prgram Type: Instructinal Nn Instructinal Prgram Missin Statement: The missin f the Bakersfield Cllege Human Services Prgram

More information

Online Learning Portal best practices guide

Online Learning Portal best practices guide Online Learning Prtal Best Practices Guide best practices guide This dcument prvides Micrsft Sftware Assurance Benefit Administratrs with best practices fr implementing e-learning thrugh the Micrsft Online

More information

Graduate Faculty Committee Doc. No. 1127 Approved January 26, 2009

Graduate Faculty Committee Doc. No. 1127 Approved January 26, 2009 Graduate Faculty Cmmittee Dc. N. 1127 Apprved January 26, 2009 RECOMMENDATION OF THE SUBCOMMITTEE ON GRADUATE COURSE AND CURRICULUM AND THE FACULTY OF THE SCHOOL OF EDUCATION FOR AN ENTITLEMENT TO PLAN

More information

ONGOING FEEDBACK AND PERFORMANCE MANAGEMENT. A. Principles and Benefits of Ongoing Feedback

ONGOING FEEDBACK AND PERFORMANCE MANAGEMENT. A. Principles and Benefits of Ongoing Feedback ONGOING FEEDBACK AND PERFORMANCE MANAGEMENT A. Principles and Benefits f Onging Feedback While it may seem like an added respnsibility t managers already "full plate," managers that prvide nging feedback

More information

Course Syllabus PADM 6510 - Management of Health Care Agencies College of Public Service and Urban Affairs Tennessee State University

Course Syllabus PADM 6510 - Management of Health Care Agencies College of Public Service and Urban Affairs Tennessee State University Curse Syllabus PADM 6510 - Management f Health Care Agencies Cllege f Public Service and Urban Affairs Tennessee State University Chester A. Rbinsn, D.P.A. Spring, 2008 Office (615) 963-7242 Tuesdays,

More information

Information Technology Services. University of Maine System. Version 0.07. December 20, 2012

Information Technology Services. University of Maine System. Version 0.07. December 20, 2012 IT PROJECT MANAGEMENT OFFICE (PMO) CHARTER Infrmatin Technlgy Services University f Maine System Versin 0.07 December 20, 2012 Prepared by: Rbin Sherman Authrized by: [1] Table f Cntents EXECUTIVE SUMMARY...

More information

Represent New College Stamford at both national and regional events and serve on appropriate external committees.

Represent New College Stamford at both national and regional events and serve on appropriate external committees. JOB DESCRIPTION Pst: Reprts t: Respnsible fr: Executive Directr Partnerships & Skills Principal and Chief Executive Apprenticeship Develpment Manager Head f Marketing Business Sales Team Salary: Attractive

More information

MANITOBA SECURITIES COMMISSION STRATEGIC PLAN 2013-2016

MANITOBA SECURITIES COMMISSION STRATEGIC PLAN 2013-2016 MANITOBA SECURITIES COMMISSION STRATEGIC PLAN 2013-2016 The Manitba Securities Cmmissin (the Cmmissin) is a divisin f the Manitba Financial Services Agency (MFSA). The ther divisin is the Financial Institutins

More information

The Strategic Importance of Stakeholder Management

The Strategic Importance of Stakeholder Management The Strategic Imprtance f Stakehlder Management Birds f a Feather Discussin Ntes PMI SAC Prfessinal Develpment Cnference Nvember 24, 2009 Prepared by: Shail Thaker, Assciate Partner Ethier Assciates 600,

More information

SERVICE DESK TEAM LEADER

SERVICE DESK TEAM LEADER 1. PURPOSE OF POSITION The Service Desk Team Leader rle is respnsible fr managing the peratin f the Service Desk. This rle is crucial t ensuring custmer requirements are met in terms f cmmunicatin, priritising,

More information

Fast Forward Your Talent Management Approach: A Guide to Succession and Talent Review

Fast Forward Your Talent Management Approach: A Guide to Succession and Talent Review Fast Frward Yur Talent Management Apprach: A Guide t Successin and Talent Review Sue Plaster, M.Ed. Sue Plaster Cnsulting plaster.sue @gmail.cm Agenda: Accelerating Talent Management 1. Setting the Stage:

More information

Recognition of Prior Learning (RPL) TAE40110 Certificate IV in Training and Assessment

Recognition of Prior Learning (RPL) TAE40110 Certificate IV in Training and Assessment Recgnitin f Prir Learning (RPL) TAE40110 Certificate IV in Training and Assessment What is RPL? RPL recgnises that yu may already have the skills and knwledge needed t meet natinal cmpetency standards.

More information

Roadmap to a Culture of Quality Improvement Preview

Roadmap to a Culture of Quality Improvement Preview Radmap t a Culture f Quality Imprvement Preview Lcal health departments (LHDs) are immersed in a changing envirnment with the ecnmic and plitical pressures, cmpeting public health pririties, and new and

More information

Succession management in the Queensland Public Service

Succession management in the Queensland Public Service Successin management in the Queensland Public Service February 2009 Table f cntents Intrductin... 3 What is successin management?... 3 Why d successin management?... 3 Wh des successin management apply

More information

CTF-ENDORSED NF CLINICS: PRINCIPLES OF OPERATION

CTF-ENDORSED NF CLINICS: PRINCIPLES OF OPERATION Pilt Guidelines 2006 CTF-ENDORSED NF CLINICS: PRINCIPLES OF OPERATION Backgrund Children s Tumr Fundatin supprts research directed tward finding treatments fr neurfibrmatsis (NF) as well as effrts fcused

More information

Psychiatric/Mental Health Nurse Practitioner Preceptor Manual

Psychiatric/Mental Health Nurse Practitioner Preceptor Manual Visin INSPIRE INNOVATE EXCEL Missin T imprve the health f the cmmunity by inspiring change in health care thrugh innvatin and excellence in nursing educatin, schlarship, practice, and service. COLLEGE

More information

Assessment: Looking Back to Succeed Ahead. Melissa Neidigh Associate Director of Operations Residence Life University of Montana

Assessment: Looking Back to Succeed Ahead. Melissa Neidigh Associate Director of Operations Residence Life University of Montana Assessment: Lking Back t Succeed Ahead Melissa Neidigh Assciate Directr f Operatins Residence Life University f Mntana Thse wh cannt remember the past are cndemned t repeat it. Philspher, Gerge Santayana

More information

By offering the Study Abroad Scholarship, we hope to make your study abroad experience much more affordable!

By offering the Study Abroad Scholarship, we hope to make your study abroad experience much more affordable! Internatinal Educatin Prgrams is pleased t annunce a Study Abrad Schlarship fr Seattle Central Cmmunity Cllege students. The schlarship has been established by the Internatinal Educatin Prgrams divisin

More information

Health Stream Portfolio (e.g. Mental health, drug & alcohol) and Contract of Employment

Health Stream Portfolio (e.g. Mental health, drug & alcohol) and Contract of Employment Psitin Descriptin Psitin Agency Reprts t Terms and Cnditins f Emplyment Classificatin/ Salary Stream Length f Psitin Lcatin Health Stream Lead Health Stream Prtfli (e.g. Mental health, drug & alchl) Primary

More information

HUSKY LEADERSHIP CERTIFICATE STUDENT GUIDE

HUSKY LEADERSHIP CERTIFICATE STUDENT GUIDE HUSKY LEADERSHIP CERTIFICATE STUDENT GUIDE What is the Husky Leadership Certificate? Thrugh the Husky Leadership Certificate, students identify, understand, develp, define, articulate and demnstrate their

More information

Graduate Program in School Psychology

Graduate Program in School Psychology Graduate Prgram in Schl Psychlgy Student Prtfli Requirements Educatinal Specialist Prgram Prgram Plicy: Students in the Schl Psychlgy Ed.S. prgram are required t develp and maintain a cumulative prtfli

More information

COMMONLY ASKED INTERVIEW QUESTIONS & STRATEGIES TO ANSWER THEM

COMMONLY ASKED INTERVIEW QUESTIONS & STRATEGIES TO ANSWER THEM COMMONLY ASKED INTERVIEW QUESTIONS & STRATEGIES TO ANSWER THEM Office f Career & Prfessinal Develpment 2014, UC Hastings Cllege f the Law The fllwing are examples f the mst cmmn interview questins. Speak

More information

Service Management - Framework 2013

Service Management - Framework 2013 Service - Framewrk 2013 Getting Started Right with Service System Netwrk Firewall Sftware Service App With the right framewrk, enterprises f almst any size small t large can implement effective functinal

More information

GENERAL EDUCATION. Communication: Students will effectively exchange ideas and information using multiple methods of communication.

GENERAL EDUCATION. Communication: Students will effectively exchange ideas and information using multiple methods of communication. Prcedure 3.12 (f) GENERAL EDUCATION General educatin unites cllege students frm diverse areas by adding breadth and depth t their prgrams f study. General educatin cncepts, framewrks, and/r patterns f

More information

TERM OF REFERENCE. for the English Based Curriculum Development (Primary) for Westline Education Group

TERM OF REFERENCE. for the English Based Curriculum Development (Primary) for Westline Education Group TABLE OF CONTENT TERM OF REFERENCE fr the English Based Curriculum Develpment (Primary) fr Westline Educatin Grup 1- Cmpany Backgrund. 2 2- Strategic Challenges. 2 3- Cnsultancy Objectives. 2 4- Purpse

More information

To help you, most jobs with application forms make the criteria they measure against explicit, this is either by:

To help you, most jobs with application forms make the criteria they measure against explicit, this is either by: Applicatin Frms Applicatin Frms Applicatin frms are used as a way f selecting between applicants. Sme jbs can be extremely cmpetitive, with sme graduate training schemes attracting thusands f applicatins

More information

Gravesham Borough Council

Gravesham Borough Council Classificatin: Part 1 Public Key Decisin: Please specify - N Gravesham Brugh Cuncil Reprt t: Perfrmance and Administratin Cmmittee Date: 12 Nvember 2015 Reprting fficer: Subject: Crprate Perfrmance Manager

More information

Inspired Leaders Principal Licensure Program PROGRAM APPLICATION

Inspired Leaders Principal Licensure Program PROGRAM APPLICATION Inspired Leaders Principal Licensure Prgram PROGRAM APPLICATION Applicatin Submissin Prcess: Submit the fllwing t the Center fr Educatinal Leadership: Prgram applicatin Experience Verificatin Frm Tw Current

More information

RECRUITMENT & CAREER PATH PLANNING

RECRUITMENT & CAREER PATH PLANNING 2014 RECRUITMENT & CAREER PATH PLANNING Career Develpment & Successin Planning 1 Overview In rder t guarantee future innvatins and cntinual success, frward-lking rganizatins invest in recruitment prcesses

More information

Human Resources Policy pol-020

Human Resources Policy pol-020 Human Resurces Plicy pl-020 Versin: 2.00 Last amendment: Jul 2014 Next Review: Jul 2017 Apprved By: Cuncil Date: 04 May 2005 Cntact Officer: Directr, Office f Human Resurce Services INTRODUCTION The University

More information

POSITION: Palliative Care Registered Nurse Division 1. Coordinator Nursing Services. Nicholson Street, Fitzroy North. DATE: December 2015

POSITION: Palliative Care Registered Nurse Division 1. Coordinator Nursing Services. Nicholson Street, Fitzroy North. DATE: December 2015 POSITION: Palliative Care Registered Nurse Divisin 1 REPORTS TO: LOCATED: Crdinatr Nursing Services Nichlsn Street, Fitzry Nrth DATE: December 2015 ORGANISATIONAL ENVIRONMENT Melburne City Missin (MCM)

More information

Master of Education in Organizational Leadership PROGRAM APPLICATION

Master of Education in Organizational Leadership PROGRAM APPLICATION Master f Educatin in Organizatinal Leadership PROGRAM APPLICATION Applicatin Submissin Prcess: Submit the fllwing t the Center fr Educatinal Leadership: Prgram applicatin Experience Verificatin frm Tw

More information

THE PYRAMID. Organizational Objectives. Group Goals. Individual Goals. Synchronized Skating Organization Figure Skating Club

THE PYRAMID. Organizational Objectives. Group Goals. Individual Goals. Synchronized Skating Organization Figure Skating Club return Prvide a radmap fr achieving larger strategic bjectives Demnstrate impact f a grup r individual n brader rganizatin Target usage f (limited) resurces Prvide fundatin fr perfrmance management Establish

More information

The Allstate Foundation Domestic Violence Program 2015 Moving Ahead Financial Empowerment Grant

The Allstate Foundation Domestic Violence Program 2015 Moving Ahead Financial Empowerment Grant The Allstate Fundatin Dmestic Vilence Prgram 2015 Mving Ahead Financial Empwerment Grant Due Date: September 1, 2015 Online applicatin: https://www.grantrequest.cm/sid_1010?sa=sna&fid=35296 The Allstate

More information

Re: Draft Performance Monitoring Framework and Draft Indicators for the Provincial Policy Statement, 2005

Re: Draft Performance Monitoring Framework and Draft Indicators for the Provincial Policy Statement, 2005 June 19, 2009 Kyle MacIntyre Team Lead PPS Perfrmance Mnitring Framewrk Ministry f Municipal Affairs and Husing Prvincial Planning Plicy Branch 777 Bay Street, 14 th Flr Trnt, ON M5G 2E5 Re: Draft Perfrmance

More information

CDE Data Governance Program - CDE-Specific and SLDS (P20+) Programs

CDE Data Governance Program - CDE-Specific and SLDS (P20+) Programs CDE Data Gvernance Prgram - CDE-Specific and SLDS (P20+) Prgrams On September 27 th and 28 th, State Supprt Team (SST) Members Crey Chatis and Jeff Sellers visited Clrad t help CDE begin a Data Gvernance

More information

Learning Central Business Portal Best Practices Guide

Learning Central Business Portal Best Practices Guide Learning Central Business Prtal Best Practices Guide Practices Guide Objective: This dcument prvides Micrsft Sftware Assurance Benefit Administratrs with best practices fr implementing E- Learning thrugh

More information

Grant Application Writing Tips and Tricks

Grant Application Writing Tips and Tricks Grant Applicatin Writing Tips and Tricks Grants are prvided by gvernment (lcal, state and natinal), charitable trusts, and by cmmunity rganisatins (eg Ltteries, Rtary, etc). Each grant has a specific purpse,

More information

Managers Guidelines for Salary Requests for Administrative Staff at Ohio University

Managers Guidelines for Salary Requests for Administrative Staff at Ohio University Managers Guidelines fr Salary Requests fr Administrative Staff at Ohi University Cmpensatin Pay Philsphy Ohi University believes that emplyees are its mst valuable resurce and are partners in achieving

More information

Developing Expertise as Coaches of Teachers

Developing Expertise as Coaches of Teachers Develping Expertise as Caches f Teachers Presented by: Elaine M. Bukwiecki, Ed.D. Assciate Prfessr f Literacy Educatin Presented at: 11 th Internatinal Writing Acrss the Curriculum Cnference Savannah,

More information

Master of Science Program Requirements in Earth Sciences

Master of Science Program Requirements in Earth Sciences Master f Science Prgram Requirements in Earth Sciences 1. Read the Graduate Schl Rules fr a Master f Science Degree! We have a cuple f mre restrictive requirements, but the graduate schl requirements are

More information

Communications Campaign Manager (15 Months Fixed Term Contract) Grade 4

Communications Campaign Manager (15 Months Fixed Term Contract) Grade 4 Cmmunicatins Campaign Manager (15 Mnths Fixed Term Cntract) Grade 4 Jb descriptin Jb title: Divisin: Cmmunicatins Campaign Manger Marketing Date: August 2015 Reprting t: Main cntacts: Marketing Manager

More information

Software Quality Assurance

Software Quality Assurance Sftware Quality Assurance Is it the same as Testing? Teji Chpra, Senir Test Cnsultant Planit Sftware Testing Abstract This paper attempts t dispel sme cmmn miscnceptins regarding the rles f Testing and

More information

Chief Finance and Operations Officer IfM Education and Consultancy Services (IfM ECS)

Chief Finance and Operations Officer IfM Education and Consultancy Services (IfM ECS) Chief Finance and Operatins Officer IfM Educatin and Cnsultancy Services (IfM ECS) Rle Summary IfM ECS disseminates the research and educatin utputs f the University f Cambridge Institute fr Manufacturing

More information

Application for Inclusion of a Developed Practice Area in Professional Psychology for Purposes of Doctoral and Internship Program Accreditation

Application for Inclusion of a Developed Practice Area in Professional Psychology for Purposes of Doctoral and Internship Program Accreditation Applicatin fr Inclusin f a Develped Practice Area in Prfessinal Psychlgy fr Purpses f Dctral and Internship Prgram Accreditatin Cmmittee n Accreditatin c/ Office f Prgram Cnsultatin and Accreditatin Educatin

More information

ENTERPRISE RISK MANAGEMENT ENTERPRISE RISK MANAGEMENT POLICY

ENTERPRISE RISK MANAGEMENT ENTERPRISE RISK MANAGEMENT POLICY ENTERPRISE RISK MANAGEMENT POLICY Plicy N. 10014 Review Date Octber 1, 2014 Effective Date March 1, 2014 Crss- Respnsibility Vice President, Reference Administratin Apprver Executive Cuncil 1. 1. Plicy

More information

NAEP Competencies for Procurement Professionals

NAEP Competencies for Procurement Professionals NAEP Cmpetencies fr Prcurement Prfessinals Advanced Mid-Level Entry-Level Prfessinal Psitin Level Chief Prcurement Officer / Vice President / Assistant Vice President / Directr Assciate Directr / Assistant

More information

Chris Chiron, Interim Senior Director, Employee & Management Relations Jessica Moore, Senior Director, Classification & Compensation

Chris Chiron, Interim Senior Director, Employee & Management Relations Jessica Moore, Senior Director, Classification & Compensation TO: FROM: HR Officers & Human Resurces Representatives Chris Chirn, Interim Senir Directr, Emplyee & Management Relatins Jessica Mre, Senir Directr, Classificatin & Cmpensatin DATE: May 26, 2015 RE: Annual

More information

PERALTA COMMUNITY COLLEGE DISTRICT Office of Human Performance Resources & Employee Planning Relations Management Evaluation Process.

PERALTA COMMUNITY COLLEGE DISTRICT Office of Human Performance Resources & Employee Planning Relations Management Evaluation Process. PERALTA COMMUNITY COLLEGE DISTRICT Office f Human Perfrmance Resurces & Emplyee Planning Relatins Management Evaluatin Prcess Gals Perfrmance gals shuld be clear and guide actin. T d that, gals must meet

More information

What are the qualifications for teachers and paraprofessionals who are hired to work in a preschool program?

What are the qualifications for teachers and paraprofessionals who are hired to work in a preschool program? FAQ n Indiana Title I Preschls Qualificatins What are the qualificatins fr teachers and paraprfessinals wh are hired t wrk in a preschl prgram? Preschl teachers and assistants are expected t meet the highest

More information

Appendix H. Annual Risk Assessment and Audit Plan 2013/14

Appendix H. Annual Risk Assessment and Audit Plan 2013/14 Annual Risk Assessment and Audit Plan 2013/14 Internal Audit Department September 25, 2013 Table f Cntents Intrductin.. 3 Risk Assessment Prcess... 4 Page 2 Intrductin Each year, the Internal Audit Department

More information

Request for Resume (RFR) CATS II Master Contract. All Master Contract Provisions Apply

Request for Resume (RFR) CATS II Master Contract. All Master Contract Provisions Apply Sectin 1 General Infrmatin RFR Number: (Reference BPO Number) Functinal Area (Enter One Only) F50B3400026 7 Infrmatin System Security Labr Categry A single supprt resurce may be engaged fr a perid nt t

More information

COMMUNICATIONS STRATEGY FOR UH HILO STRATEGIC PLANNING

COMMUNICATIONS STRATEGY FOR UH HILO STRATEGIC PLANNING COMMUNICATIONS STRATEGY FOR UH HILO STRATEGIC PLANNING 1. Intrductin Successful strategic ning requires successful cmmunicatin. Successful cmmunicatin requires attentin t each grup likely t be affected

More information

ACHE-MT. Mentorship Program. Mentor Information

ACHE-MT. Mentorship Program. Mentor Information ACHE-MT Mentrship Prgram 2015 Mentr Infrmatin Table f Cntents 1) Prgram Descriptin 3 2) What is a Mentr? 5 3) Rles/Benefits/Pitfalls fr a Mentr a. Rles and Respnsibilities 5 4) Pssible Tpics f Discussin

More information

Within the program, students combine two or more areas of study into one interdisciplinary program. Current program options include:

Within the program, students combine two or more areas of study into one interdisciplinary program. Current program options include: Liberal Studies 2010-11 Prgram Descriptin Eastern Oregn University s Liberal Studies prgram ffers students an pprtunity t devise a persnalized prgram f study in an interdisciplinary apprach relevant t

More information

ISO Management Systems. Guidance on understanding the benefits of an ISO Management System

ISO Management Systems. Guidance on understanding the benefits of an ISO Management System ISO Management Systems Guidance n understanding the benefits f an ISO Management System Welcme & Intrductins 4031 University Drive, 206, Fairfax, VA 22030 3 Grant Square, 243, Hinsdale, IL 60521 www.radiancmpliance.cm

More information

Developing Your Professional Portfolio

Developing Your Professional Portfolio Cntact Infrmatin: Phne: (703) 677 3400 Fax: (703) 205 7645 Email: inf@uncfsp.rg Website: www.uncfsp.rg Develping Yur Prfessinal Prtfli WHAT IS A PROFESSIONAL PORTFOLIO A prfessinal prtfli is an rganized

More information

General Education Program Summary

General Education Program Summary Institutin: University f Pittsburgh Website: http://www.pitt.edu/ General Educatin Prgram Summary Overview: The University f Pittsburgh has undergraduate prgrams in the schls f: Arts and Sciences, Business,

More information

Contact Officer Contact Telephone Closing Date

Contact Officer Contact Telephone Closing Date Rle Descriptin Business Services Manager Jb Ad Reference Jb Evaluatin N. 13378 TRIM N. 13/435215 Wrk Unit Lcatin Classificatin Jb Type Salary Range State Schl/State High Schl r ther educatin institutin

More information

Systems Load Testing Appendix

Systems Load Testing Appendix Systems Lad Testing Appendix 1 Overview As usage f the Blackbard Academic Suite grws and its availability requirements increase, many custmers lk t understand the capability f its infrastructure. As part

More information

LATROBE COMMUNITY HEALTH SERVICE MANAGER, MARKETING AND COMMUNICATION JOB & PERSON SPECIFICATION

LATROBE COMMUNITY HEALTH SERVICE MANAGER, MARKETING AND COMMUNICATION JOB & PERSON SPECIFICATION LATROBE COMMUNITY HEALTH SERVICE MANAGER, MARKETING AND COMMUNICATION JOB & PERSON SPECIFICATION JANUARY 2014 POSITION TITLE : MANAGER, MARKETING AND COMMUNICATION CLASSIFICATION : GRADE 5 AWARD : HEALTH,

More information

Counselor in Training Program

Counselor in Training Program Tukwila Parks and Recreatin Cunselr in Training Prgram D yu want t be a camp cunselr in the future? Then the Cunselr in Training (CIT) prgram is just fr yu! CITs wrk alng side camp cunselrs where they

More information