INFRASTRUCTURE TECHNICAL LEAD

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1 1. PURPOSE OF POSITION This psitin is respnsible fr the delivery f peratinal supprt and maintenance f the TDHB IT infrastructure envirnment. This rle is als pivtal in the develpment and delivery f infrastructure prjects, changes and imprvements. The Infrastructure Technical Lead prvides technical leadership in terms f the develpment f infrastructure strategies and plans, mentring f ther team members and acting as an escalatin pint fr incidents and requests. 2. ORGANISATIONAL VALUES The Taranaki District Health Bard (TDHB) is cmmitted t the strategic actins and behaviurs f Wrk Tgether : Treating peple with trust, respect and cmpassin Cmmunicating penly, hnestly and acting with integrity Enabling prfessinal and rganisatinal standards t be met Supprt achievement and acknwledging successes Creating healthy and safe envirnments Welcming new ideas 3. DIMENSIONS Reprts t: Number f peple reprting t yu Financial limits authrity Slutins Manager 0, has indirect mentring respnsibility fr 5-8 team members N/A 4. WORKING RELATIONSHIPS External HealthShare Ltd. Other DHBs Ministry f Health Vendrs Internal Service Delivery Team Slutins Teams Custmers and Users Page 1 f 5

2 5. ACCOUNTABILITIES Key area f respnsibility 1. Maintain Slutins and Existing Envirnment Deliver ICT peratinal service utcmes, as planned. Expected utcmes Guiding and verseeing the delivery f infrastructure services in accrdance with agreed service level targets, including: Accuntability fr infrastructure service availability and supprt respnsiveness. Managing the mnitring, maintenance, upgrade and supprt f the TDHB IT infrastructure envirnment. Overseeing reprts and dcumentatin related t the TDHB IT infrastructure envirnment peratins. Develping and implementing infrastructure maintenance schedules fr the TDHB IT infrastructure envirnment. Leading the develpment and implementatin f infrastructure peratinal plicies and prcedures. Acting as an escalatin pint fr incidents and events. Owning the relatinship with designated ICT vendrs and service prviders. Analysing existing peratins and identifying and implementing imprvements t supprt grwth f the TDHB IT infrastructure envirnment. 2. Slutin Identificatin and Build Create feasible ptimal infrastructure slutins that meet custmer needs and minimise risk. Cntribute t the develpment f infrastructure strategies, radmaps and plans. Assess the ptential f emerging technlgies and innvatin ideas and determine suitability fr TDHB. In the capacity f Senir Systems Engineer: Define functinal and technical requirements. Frmulate slutins and detailed designs. Build and test new and upgraded slutins. Dcument slutins and designs. 3. Mentr Team Members Cntribute t the develpment f human resurce capabilities t meet TDHB gals and bjectives. Be a fcal pint fr the team fr cmmunicatin and issue identificatin, reslutin and escalatin. Prvide technical mentring and caching f team members where apprpriate. Cntribute t perfrmance management prcesses and persnal develpment t ensure the right skillsets are maintained within the team. Last Updated: September 2013 Page 2 f 5

3 Organisatinal Accuntabilities Expected Outcme fr all emplyees Treaty f Waitangi The Taranaki District Health Bard embraces the three principles f the Treaty f Waitangi. In practical terms this means: Partnership; wrking tgether with iwi, hapu, whanau and Mari cmmunities t develp strategies fr imprving the health status f Mari Participatin; invlving Mari at all levels f the sectr in planning, develpment and delivery f health and disability services that are put in place t imprve the health status f Mari Prtectin; ensuring Mari wellbeing is prtected and imprved as well as safeguarding Mari cultural cncepts values and practices Health and Safety Maintains a safe and healthy envirnment Cmplies with health & safety plicies and prcedures Carries ut wrk in a way that des nt adversely affect their health and safety r that f ther wrkers Cmplies with prcedures and crrectly use persnal prtective equipment and safety devices prvided Cntributes t hazard identificatin and management prcess Reprts accurately near misses/incidents/accidents in a timely manner Participates in health and safety matters Persnal Develpment Fully cntributes t the individuals team perfrmance and is cmmitted t identify and pursue pprtunities fr develping new knwledge and skills. Participates in the perfrmance appraisal prcess where persnal perfrmance and develpment is reviewed. Willing t accept new respnsibilities, acquire and demnstrate relevant new knwledge. 6. VARIATION TO DUTIES Duties and respnsibilities described abve shuld nt be cnstrued as a cmplete and exhaustive list as it is nt the intentin t limit in any way the scpe r functins f the psitin. Duties and respnsibilities can be amended frm time t time either by additinal, deletin r straight amendment t meet any changing cnditins, hwever this will nly be dne in cnsultatin with the emplyee. Last Updated: September 2013 Page 3 f 5

4 7. CAPABILITY REQUIREMENTS Capabilities are the behaviurs demnstrated by a persn perfrming the jb. Capabilities identify what makes a persn mst effective in a rle. Thse listed belw are expected fr the ICT Services team rles in the rganisatin. The required capabilities can change as the rganisatin develps and the rles change. Capability Effective Cmmunicatin Shares well thught ut, cncise and timely infrmatin with thers using apprpriate mediums. Ensures infrmatin gets t the apprpriate peple within the rganisatin t facilitate effective decisin making Decisin Making/Prblem Slving Demnstrates effective and timely decisin making/prblem slving techniques. Aware f the impact f decisins n key stakehlders and cnsults as apprpriate utilizing available resurces. Is practive and effective when prblem slving is required. Innvatin/Initiative Cntinually strives fr new and imprved wrk prcesses that will result in greater effectiveness and efficiencies. Questins traditinal ways f ding things when chsing a curse f actin r finds new cmbinatins f ld elements t frm an innvatve slutin. Resilience/Flexibility Articulates differing perspectives n a prblem and will see the merit f alternative pints f view. Will change r mdify wn pinns and will switch t ther strategies when necessary. Adjusts behaviur t the demands f the wrk envirnment in rder t remain prductive thrugh perids f transitin, ambiguity, uncertainty and stress. Cultural Safety Demnstrates a cmmitment t cultural safety by meeting and exceeding the cultural needs f clients/custmers/clleagues. Manages cultural ambiguity and cnflicting pririties well.. Understands cncepts f whanaungatanga and manaakitanga and Mari cultural rientatin t whanau, hapu and iwi. Teamwrk Wrks t build team spirit, facilitates reslutin f cnflict within the team, prmtes/prtects team reputatin, shws cmmitment t cntributing t the teams success Last Updated: September 2013 Page 4 f 5

5 8. EDUCATION AND EXPERIENCE A relevant tertiary qualificatin (e.g. Infrmatin Technlgy, Science, Engineering). Five t ten years IT industry experience, including relevant infrastructure experience. Relevant certificatins such as Micrsft r ther vendr training curses relevant t infrastructure. ITIL Fundatin Certificate is highly desirable. Invlvement in infrastructure prjects, including replacement r upgrade f cre infrastructure cmpnents. 9. SKILLS Excellent verbal and written cmmunicatin skills. Effective reasning skills. Knwledge f cre Micrsft technlgies (Windws, AD, Printing), virtualisatin technlgies (e.g. VMware), NetApp strage slutins, FlexPd architecture, databases (e.g. Oracle, SQL), MS Exchange, Citrix, UNIX, and, web technlgies is highly desirable. Ability t cach and mentr thers. Custmer service fcus and an understanding f delivering t agreed custmer requirements. Experience wrking with suppliers t deliver slutins. Last Updated: September 2013 Page 5 f 5

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