Certificate IV in Frontline Management (BSB40807)

Transcription

1 Certificate IV in Frntline Management (BSB40807) Abut the curse The Certificate IV in Recrdkeeping ffered at RMT reflects the rle f individuals apply well-develped skills and a brad knwledge base in a wide variety f cntexts. They apply slutins t a defined range f unpredictable prblems, and analyse and evaluate infrmatin frm a variety f surces. They may prvide leadership and guidance t thers with sme limited respnsibility fr the utput f thers. This curse is validated annually by ur recrdkeeping clients. Abut River Murray Training RMT has been a registered training rganisatin (RTO) in business/administratin since RMT has a reputatin as an innvative prvider in wrk-based learning and the use f flexible delivery methds t meet enterprise and individual client needs. Quick Facts Duratin f Curse 12 mnths full time; 2 years part time. The average prgram is apprximately 500 nminal hurs, undertaken as 4 cntact hurs per mnth, and up t 8-10 hurs per week independent learning using nline and print based resurces, and applying skills in the wrkplace. Prerequisites Nil, hwever as this qualificatin is at Australian Qualificatin Framewrk (AQF) level 4 there is an expectatin that the learner will have language, literacy and numeracy skills equivalent t at least year 11, and cmputer skills t undertake rutine administrative tasks Pathways int this qualificatin After achieving BSB31207 Certificate III in Frntline Management r ther relevant qualificatin/s OR With vcatinal experience in a supervisry rle but withut a frmal qualificatin Recgnitin f Prir Learning (RPL) Cmpetence in units can be fully r partially awarded thrugh recgnitin f prir experience and/r learning. RPL reduces the time required t cmplete the curse, and reduces the cst f a qualificatin. Indicate yur interest in RPL n the Enquiry Frm. Natinal Recgnitin River Murray Training recgnises the AQF qualificatins and Statements f Attainment issued by ther RTO s where a certified statement f Attainment/Qualificatin and statement f results is prvided. Cst f Curse Fee arrangements fr individuals - N GST $3000, $500 n cmmencement, $1000 at 3 mnths & 6 mnths & $500 at 9 mnths RPL $150/unit Fr refund and fees in advance plicy and fee breakdwn please refer t website. All learning materials are included in the fees. GST additinal when inviced t an ABN. Skill Develpment This prgram utilises pprtunities t develp skills in a wrk envirnment

2 BSB40807 Certificate IV in Frntline Management Career Opprtunities Jb rles and titles vary acrss different industry sectrs. Pssible jb titles relevant t this qualificatin include: Crdinatr, Leading Hand, Supervisr r Team Leader. Enrlment prcess Prir t enrlment please read the RMT Cde f Practice, Fees in advance and refund plicies and service guarantee advice fund n 1. Indicate yur interest in the prgram by cntacting RMT by phne, r Frm enquiry 2. Participate in a pre-enrlment interview t discuss yur requirements and learning cntext such as reasn fr study, flexible delivery, Recgnitin f Prir Learning, enterprise arrangements and learning supprt needs. Fees, advance fee plicy, refund plicy and service guarantee is dcumented in a Client Services Agreement. 3. Cmplete an enrlment frm, select units f cmpetency and apply fr RPL. There may be an RPL fee payable. 4. An RMT Facilitatr will guide yu thrugh the RPL prcess, and prvide feedback n nt yet cmpetent units 5. An individual learning prgram is develped and included in the Client Services Agreement 6. Other arrangements are negtiated and dcumented in the Client Service Agreement - Fees; Delivery and Assessment; Enterprise; Client supprt plan; and learner/rto/enterprise rles and respnsibilities. Learner (and enterprise) rientatin is arranged and undertaken. The Client Service Agreement is signed by relevant parties. Learner is given lgin and passwrd t access t wwwr-m-t-nline.cm. (Guardian must sign als, where learner is under 18) Online Delivery Online delivery prvides a flexible way t study. Learn at a time cnvenient t yu and stay in cntact with yur facilitatrs using internet cmmunicatin technlgy and nline meeting sftware. Regular weekly nline sessin (1-2 hurs) either 1:1 r part f a small grup elearning accessible frm supplements facilitated nline sessins alng with print-based resurces which are supplied t the learner in hard cpy, and dwnladable frm the website. Facilitatr is accessible via , Internet chat r phne fr additinal supprt if required. Arrangements can be made fr self-directed study at RMT Cmputer Suite at 18 Strawbridge Street, Berri where additinal tuitin supprt is available. Yur chice f units Because f ur flexible delivery strategy we are able t ffer clients their chice f units within the qualificatin rules. If there is a skill nt listed we may be able t imprt an apprpriate unit frm anther industry Training Package. Please raise this at the pre-enrlment interview with the RMT business facilitatr. Client supprt The need fr additinal supprt is discussed during the pre-enrlment interview and where agreed, a client supprt plan is develped, dcumented and included in the Client Services Agreement. This will be reviewed with the client n a regular basis. River Murray Training can prvide additinal tutring supprt and cunselling n ther supprt ptins. Page 2

3 BSB40807 Certificate IV in Frntline Management RMT ffers reasnable adjustments in hw assessment is undertaken t accmmdate a client s special needs where a client has indicated he/she has special needs. A list f lcal supprt services and cntacts is prvided t clients in their inductin pack. Please discuss yur needs with ur Management Prgram Crdinatr r yur Facilitatr. Assessment Assessment f cmpetence is demnstrated thrugh applicatin f skills and knwledge in a wrk cntext. This culd be the student s wrkplace r ther negtiated arrangements, which will be dcumented in the Client Services Agreement. Assessment methds will vary per unit but generally include: Wrk jurnal Self assessment Frmative exercises and case studies in Learner Guide Questining (ral & written) and interviewing Demnstratin Prtfli f wrk related dcuments Third Party verificatin and/r testimnial River Murray Training mderates and validates its assessment prcesses, tls and utcmes regularly with staff, ther RTOs, emplyers, and learners. Cntinuus imprvement strategy River Murray Training regularly seeks feedback frm its learners and emplyers and gathers data frm its RTO activities, natinal training system data, natinal e-learning participatin data, and industry-based surveys. Data and feedback are reviewed at management meetings and pprtunities fr imprvement recgnised and acted upn. RMT clients can submit feedback t us anytime using ur Stakehlder Feedback Frm. Cde f Practice River Murray Training makes a cmmitment t prviding high quality training and has a recrd f excellent utcmes frm its training prgrams. Hw we achieve this and ur cmmitment t ur clients is set ut in ur Cde f Practice which is n ur website at: and in ur Business Inductin Pack. Accreditatin Upn successful cmpletin f this curse students will be awarded a BSB40807 Certificate IV in Frntline Management. This qualificatin is recgnised natinally under the Australian Qualificatins Framewrk (AQF 4). A statement f attainment is issued where there is partial cmpletin nly. Pathways frm the Qualificatin After achieving the BSB40807 Certificate IV in Frntline Management, students may undertake the BSB51107 Diplma f Management. Many f the skills in the Certificate IV are transferable int ther industry sectrs. Subsidised training The Cmmnwealth Gvernment ffers incentives fr eligible wrkers. Cntact an Australian Apprenticeships Centre fr advice n the incentives available. Resurces Resurces are a blend f cmmercial and RMT custmised learner guides. Page 3

4 BSB40807 Certificate IV in Frntline Management Prgram Qualificatin Rules Ttal number f units = 10 4 cre units plus 6 elective units (at least 3 elective units must be selected frm the elective units listed belw. The remaining 3 elective units may be selected frm the elective units listed belw r any currently endrsed Training Package r accredited curse at the same qualificatin level. If nt listed belw 1 f the elective units may be selected frm a Certificate III r Diplma qualificatin) Cre units BSBMGT401A Shw leadership in the wrkplace t wrk with teams and individuals, their standard f cnduct and the initiative they take in influencing thers. At this level, wrk will nrmally be carried ut within rutine and nn rutine methds and prcedures which require the exercise f sme discretin and judgement. BSBMGT402A Implement peratinal plan t implement the peratinal plan by mnitring and adjusting peratinal perfrmance, prducing shrt term plans fr the department/sectin, planning and acquiring resurces and prviding reprts n perfrmance as required. BSBOHS407A Mnitr a safe wrkplace t implement and mnitr the rganisatin's ccupatinal health and safety (OHS) plicies, prcedures and prgrams in the relevant wrk area t meet legislative requirements BSBWOR402A Prmte team effectiveness t prmte teamwrk. It invlves develping team plans t meet expected utcmes, leading the wrk team, and practively wrking with the management f the rganisatin Elective Units BSBCUS401B Crdinate implementatin f custmer service strategies t advise n, carry ut and evaluate custmer service strategies, including the design f imprvement strategies based n feedback. Operatrs may have respnsibility t prvide guidance r t delegate aspects f these tasks t thers. BSBCUS402B Address custmer needs t manage the nging relatinship with a custmer, which includes assisting the custmer t articulate their needs, meeting custmer needs and managing netwrks t ensure custmer needs are addressed. The custmer relatinship wuld typically invlve direct interactin a number f times ver an extended perid. BSBCUS403B (30) Implement custmer service standards t cntribute t quality custmer service standards, and t supprt persnnel t implement custmer service standards and systems within the rganisatin. Operatrs undertaking this unit wuld have a detailed knwledge f, and experience in, custmer service systems and prcedures. BSBFIA402A (30) Reprt n financial activity t reprt financial activity fr business bth in respnse t client requests and t meet statutry requirements such as the cmpletin f statutry requirement reprts Page 4

5 BSB40807 Certificate IV in Frntline Management BSBADM409A (30) Crdinate business resurces t determine and analyse existing and required resurces, their effective applicatin and the accuntability fr their use BSBINM401A Implement wrkplace infrmatin system t implement the wrkplace infrmatin system. It invlves the identificatin, acquisitin, initial analysis and use f apprpriate infrmatin, which plays a significant part in the rganisatin's effectiveness. BSBINN301A Prmte innvatin in a team envirnment t be an effective and pr active member f an innvative team BSBCMM401A (30) Make a presentatin This unit cvers the perfrmance utcmes, skills and knwledge required t prepare, deliver and review a presentatin t a target audience BSBITS401B Maintain business technlgy t maintain the effectiveness f business technlgy in the wrkplace. It includes maintaining existing technlgy and planning fr future technlgy requirements. BSBMGT403A Implement cntinuus imprvement t implement the rganisatin's cntinuus imprvement systems and prcesses. Particular emphasis is n using systems and strategies t actively encurage the team t participate in the prcess, mnitring and reviewing perfrmance, and identifying pprtunities fr further imprvements. BSBMGT404A Lead and facilitate ff-site staff t supervise staff wh perfrm agreed duties at an alternative site (usually hme) during sme r all f the scheduled wrk hurs. OFF SITE WORK is a flexible emplyment ptin that meets all legal and regulatry emplyment requirements. BSBMKG413A Prmte prducts and services t crdinate and review the prmtin f an rganisatin's prducts and services BSBPMG510A (60) Manage Prjects t manage a straightfrward prject r a sectin f a larger prject. This unit addresses the management f prjects including the develpment f a prject plan, administering and mnitring the prject, finalising the prject and reviewing the prject t identify lessns learnt fr applicatin t future prjects. BSBREL401A (35) Establish netwrks t develp and maintain effective wrk relatinships and netwrks. It cvers the relatinship building and negtiatin skills required by wrkers within an rganisatin as well as freelance r cntract wrkers BSBRES401A Analyse and present research infrmatin t gather, rganise and present wrkplace infrmatin using available systems Page 5

6 BSB40807 Certificate IV in Frntline Management BSBRSK401A Identify risk and apply risk management prcesses t identify risks and t apply established risk management prcesses t a subset f an rganisatin r prject's peratins that are within the persn's wn wrk respnsibilities and area f peratin BSBSUS301A Implement and mnitr envirnmentally sustainable wrk practices t effectively analyse the wrkplace in relatin t envirnmentally sustainable wrk practices and t implement imprvements and mnitr their effectiveness. This unit requires the ability t access industry infrmatin, applicable legislative and ccupatinal health and safety (OHS) guidelines BSBWOR401A Establish effective wrkplace relatinships t cllect, analyse and cmmunicate infrmatin and t use that infrmatin t develp and maintain effective wrking relatinships and netwrks, with particular regard t cmmunicatin and representatin. BSBWOR404B Develp wrk pririties t design and develp business dcuments using cmplex technical features f wrd prcessing sftware BSBWRT401A Write cmplex dcuments t plan dcuments, draft text, prepare final text and prduce dcuments f sme cmplexity Page 6

7 BSB40807 Certificate IV in Frntline Management Emplyability Skills The fllwing table cntains a summary f emplyability skills fr this qualificatin. Emplyability Skills are defined as "skills required nt nly t gain emplyment, but als t prgress within an enterprise s as t achieve ne's ptential and cntribute successfully t enterprise strategic directins". Emplyability skills are embedded in units f cmpetency and assessed as part f the unit. The Emplyability Skills fr this qualificatin are listed belw. Cmmunicatin cmmunicating with team members and management t ensure pen cmmunicatin channels and t clarify issues reslving cnflict and disputes in the wrk team Teamwrk being a rle mdel fr ther team members cnsulting and develping bjectives with the wrk team Prblem Slving develping risk management appraches develping techniques t address faults and inefficiencies Initiative and Enterprise identifying and develping pprtunities fr imprved wrk practices Planning and Organising mnitring and adjusting peratinal perfrmance by prducing shrt-term plans, planning and acquiring resurces and reprting n perfrmance preparing wrk plans and budgets Self-management actively seeking feedback n wn perfrmance frm clients and clleagues priritising tasks Learning caching and mentring clleagues and team members t supprt the intrductin f change Technlgy using business technlgy such as cmputer prgrams and telecmmunicatins t cllect and manage infrmatin Page 7

8 BSB40807 Certificate IV in Frntline Management Registratin f Interest Certificate IV in Frntline Management (BSB40807) Name: Address Phne Mbile Details f ther Training Qualificatins cmpleted Study intentins Study reasns Emplyer supprt D yu have internet access at wrk and at hme? If yes, what type f internet access d yu have? Other infrmatin: FAX OR t RIVER MURRAY TRAINING Fax: (08) admin@r-m-t.cm.au Page 8