Audit report VET Quality Framework Continuing registration as a national VET regulator (NVR) registered training organisation

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1 Audit reprt VET Quality Framewrk Cntinuing registratin as a natinal VET regulatr (NVR) registered training rganisatin ORGANISATION DETAILS Organisatin s legal name Trading name/s Managed Crprate Outcmes Pty Ltd Managed Crprate Outcmes Pty Ltd MCO Internatinal Business Institute RTO number CRICOS number n/a AUDIT TEAM Lead auditr Auditr/s Technical adviser/s Emma Betts Karen Nble n/a AUDIT DETAILS Applicatin number/s Audit number/s Audit reasn 1 Audit reasn 2 Audit reasn 3 Activity type Applicatin - renewal n/a n/a Site visit Address f site/s visited Unit 4/193 Suth Pine Rad BRENDALE QLD 4500 Date/s f audit December 2013 Organisatin s cntact fr audit Melinda Symn Chief Executive Officer manager@mcsite.cm.au NVR standards audited Selected Standards fr Cntinuing Registratin: 15, 16, 17, 18, 20, 22.2 BACKGROUND Managed Crprate Outcmes Pty Ltd was first registered as a training rganisatin in Nvember At the time f applicatin fr renewal f registratin, the rganisatin was wned by Ms Melinda Symn. At audit, the rganisatin advised it was in the prcess f underging a change f wnership. The new business wners, whse sharehlders include Ms Symn, submitted a Ntificatin f material change r event t ASQA n 13 December Day t day peratins is managed by Ms Symn, wh is als a trainer and assessr. The rganisatin Australian Skills Quality Authrity Cntinuing registratin audit reprt - Managed Crprate Outcmes Pty Ltd Page 1 f 19

2 als emplys a number f ther trainers and assessrs and administratin staff. The business is perated frm a permanent delivery site in Brendale, Queensland. The majrity f training and assessment is delivered within a wrkplace, r at hired training rms. The rganisatin advised that, in 2013, apprximately 70% f training and assessment was surced thrugh funded training, including traineeships and the Certificate III Guarantee. The rganisatin is nt CRICOS registered and des nt have any partnering arrangements. Ttal number f student cmpletins as at audit date: 965. During the audit, a review f cmpleted student files fr BSB10112 Certificate I in Business identified assessment had nt been cnducted in accrdance with the rules f evidence. The rganisatin advised the assessr was n lnger emplyed with the rganisatin, and further prvided evidence t demnstrate mderatin and recrds management prcesses it intrduced t ensure all subsequent assessment meets the requirements f the rules f evidence. Ttal number f current enrlments in RTO as at audit date: 359 AUDIT SAMPLE Cde Qualificatin/Curse/Unit name Mde/s f delivery/assessment* BSB10112 Certificate I in Business Face t face 0 BSB30211 Certificate III in Custmer Cntact Face t face 0 BSB40110 Certificate IV in Legal Services Face t face 0 BSB41412 Certificate IV in Wrk Health and Safety Face t face / wrkplace BSB51207 Diplma f Marketing Face t face / wrkplace BSB51413 Diplma f Prject Management Face t face / wrkplace BSB60612 CPC40208 Advanced Diplma f Wrk Health and Safety Certificate IV in Building and Cnstructin (Cntract Administratin) Face t face / wrkplace Face t face / wrkplace FDF30111 Certificate III in Fd Prcessing Face t face / wrkplace FNS40211 Certificate IV in Bkkeeping Face t face / wrkplace FNS50210 Diplma f Accunting Face t face / wrkplace MSS30312 MSS40312 Certificate III in Cmpetitive Systems and Practices Certificate IV in Cmpetitive Systems and Practices Face t face / wrkplace Face t face / wrkplace RII20109 Certificate II in Resurces and Face t face / 0 Current enrlments (If nt yet n scpe, recrd N/A) Australian Skills Quality Authrity Cntinuing registratin audit reprt - Managed Crprate Outcmes Pty Ltd Page 2 f 19

3 RII50109 Infrastructure Wrk Preparatin Diplma f Surface Operatins Management wrkplace Face t face / wrkplace SIR20212 Certificate II in Retail Services Face t face 0 SIR40212 Certificate IV in Retail Management Face t face / wrkplace TAE40110 CPPCMN3001B RIIVEH305A Certificate IV in Training and Assessment Participate in envirnmentally sustainable wrk practices Operate and maintain a fur wheel drive vehicle *Apprenticeship, Traineeship, Face t face, Distance, Online, Wrkplace, Mixed, Other (specify) Face t face 5 Face t face 0 Face t face INTERVIEWEES Name Psitin Qualificatin/Curse/Unit cde/s Melinda Symn Chief Executive Officer BSB41412, BSB51207, BSB51413, BSB60612, CPC40208, Neville Kussrw Operatins Manager BSB30211, BSB41412, BSB51413, TAE40110 Neil Shilbury Directr n/a ORIGINAL AUDIT FINDING AT TIME OF AUDIT Audit finding as at 11/12/2013: Significant nn-cmpliance The level f nn-cmpliance cnsiders the ptential fr an adverse impact n the quality f training and assessment utcmes fr students. If nn-cmpliance has been identified, this audit reprt describes evidence f the nn-cmpliance. Refer t ntificatin f nn-cmpliance fr infrmatin n prviding further evidence f cmpliance. AUDIT FINDING FOLLOWING ANALYSIS OF RECTIFICATION EVIDENCE Audit finding fllwing analysis f additinal evidence prvided n dd/mm/yyyy: n/a AUDIT FINDING BY STANDARD Standard Original finding Finding fllwing rectificatin SNR 15 Nt cmpliant n/a SNR 16 Cmpliant n/a SNR 17 Cmpliant n/a SNR 18 Nt cmpliant n/a SNR 19 Nt audited n/a SNR 20 Cmpliant n/a Australian Skills Quality Authrity Cntinuing registratin audit reprt - Managed Crprate Outcmes Pty Ltd Page 3 f 19

4 SNR 21 Nt audited n/a SNR 22 Cmpliant n/a SNR 23/AQF Nt audited n/a SNR 24 Nt audited n/a SNR 25 Nt audited n/a Australian Skills Quality Authrity Cntinuing registratin audit reprt - Managed Crprate Outcmes Pty Ltd Page 4 f 19

5 SNR 15 The NVR registered training rganisatin prvides quality training and assessment acrss all f its peratins, as fllws: 15.1 The NVR registered training rganisatin cllects, analyses, and acts n relevant data fr cntinuus imprvement f training and assessment. Original finding: Cmpliant 15.2 Strategies fr training and assessment meet the requirements f the relevant Training Package r VET accredited curse and have been develped thrugh effective cnsultatin with industry. Original finding: Cmpliant 15.3 Staff, facilities, equipment and training and assessment materials used by the NVR registered training rganisatin are cnsistent with the requirements f the Training Package r VET accredited curse and the NVR registered training rganisatin s wn training and assessment strategies and are develped thrugh effective cnsultatin with industry. Original finding: Nt cmpliant Reasns fr finding f nn-cmpliance: BSB40110 Certificate IV in Legal Services CPC40208 Certificate IV in Building and Cnstructin (Cntract Administratin) FNS50210 Diplma f Accunting RII20109 Certificate II in Resurces and Infrastructure Wrk Preparatin CPPCMN3001B Participate in envirnmentally sustainable wrk practices RIIVEH305A Operate and maintain a fur wheel drive vehicle Fr each qualificatin and explicitly listed unit f cmpetency abve, as nn-cmpliances were identified in SNR 15.4 and 15.5, the rganisatin did nt demnstrate it had staff r assessment materials cnsistent with the requirements f the respective Training Packages. In additin, fr BSB40110 Certificate IV in Legal Services and RIIVEH305A Operate and maintain a fur wheel drive vehicle, the rganisatin advised it was nt fully resurced and did nt have training materials cnsistent with the requirements f the respective Training Packages. FNS40211 Certificate IV in Bkkeeping RII50109 Diplma f Surface Operatins Management As nn-cmpliances were identified in SNR 15.4, the rganisatin did nt demnstrate it had staff cnsistent with the requirements f the respective Training Packages. BSB51413 Diplma f Prject Management FDF30111 Certificate III in Fd Prcessing SIR20212 Certificate II in Retail Services SIR40212 Certificate IV in Retail Management TAE40110 Certificate IV in Training and Assessment Fr each qualificatin abve, as nn-cmpliances were identified in SNR 15.5, the rganisatin did nt demnstrate it had assessment materials cnsistent with the requirements f the respective Training Packages. Australian Skills Quality Authrity Cntinuing registratin audit reprt - Managed Crprate Outcmes Pty Ltd Page 5 f 19

6 In rder t becme cmpliant, the rganisatin is required t: BSB40110 Certificate IV in Legal Services CPC40208 Certificate IV in Building and Cnstructin (Cntract Administratin) FNS50210 Diplma f Accunting RII20109 Certificate II in Resurces and Infrastructure Wrk Preparatin CPPCMN3001B Participate in envirnmentally sustainable wrk practices RIIVEH305A Operate and maintain a fur wheel drive vehicle Fr each qualificatin and explicitly listed unit f cmpetency abve, prvide evidence t satisfactrily address the nn-cmpliances identified in SNR 15.4 and 15.5, which will demnstrate the rganisatin has staff and assessment materials cnsistent with the requirements f the respective Training Packages. In additin, fr BSB40110 Certificate IV in Legal Services and RIIVEH305A Operate and maintain a fur wheel drive vehicle, prvide its suite f training materials that are cnsistent with the requirements f the respective Training Packages. FNS40211 Certificate IV in Bkkeeping RII50109 Diplma f Surface Operatins Management Prvide evidence t satisfactrily address the nn-cmpliances identified in SNR 15.4, which will demnstrate the rganisatin has staff cnsistent with the requirements f the respective Training Packages. BSB51413 Diplma f Prject Management FDF30111 Certificate III in Fd Prcessing SIR20212 Certificate II in Retail Services SIR40212 Certificate IV in Retail Management TAE40110 Certificate IV in Training and Assessment Fr each qualificatin abve, prvide evidence t satisfactrily address the nn-cmpliances identified in SNR 15.5, which will demnstrate the rganisatin has assessment materials cnsistent with the requirements f the respective Training Packages. Analysis f rectificatin evidence: Evidence yet t be supplied Reasns fr utstanding nn-cmpliance: Nt applicable at this time Australian Skills Quality Authrity Cntinuing registratin audit reprt - Managed Crprate Outcmes Pty Ltd Page 6 f 19

7 15.4 Training and assessment is delivered by trainers and assessrs wh: (a) have the necessary training and assessment cmpetencies as determined by the Natinal Skills Standards Cuncil r its successrs; and (b) have the relevant vcatinal cmpetencies at least t the level being delivered r assessed; and (c) can demnstrate current industry skills directly relevant t the training/assessment being undertaken; and (d) cntinue t develp their vcatinal educatin and training (VET) knwledge and skills as well as their industry currency and trainer/assessr cmpetence. Original finding: Nt cmpliant Reasns fr finding f nn-cmpliance: CPC40208 Certificate IV in Building and Cnstructin (Cntract Administratin) Fr the abve qualificatin, it culd nt be determined Ms Melinda Symn had: relevant vcatinal cmpetencies at least t the level being delivered and assessed current industry skills directly relevant t the training/assessment being undertaken develpment f industry currency. Ms Symn was nminated as a trainer and assessr fr a number f qualificatins acrss multiple industry areas. Althugh a trainer matrix, resume and cpies f qualificatins were prvided fr Ms Symn, the infrmatin cntained in the dcuments did nt clearly relate t the abve listed qualificatin. BSB40110 Certificate IV in Legal Services FNS40211 Certificate IV in Bkkeeping FNS50210 Diplma f Accunting Fr the abve qualificatins, it culd nt be determined Ms Vivian Yunger had: the necessary training and assessment cmpetencies sufficient develpment f VET knwledge and skills and trainer/assessr cmpetence. The rganisatin verbally advised Ms Yunger had cmpleted the TAE40110 Certificate IV in Training and Assessment, hwever culd nt prvide evidence t supprt this. RII20109 Certificate I in Resurces and Infrastructure Wrk Preparatin RII50109 Diplma f Surface Operatins Management CPPCMN3001B Participate in envirnmentally sustainable wrk practices Fr the abve qualificatin and explicitly listed unit f cmpetency, it culd nt be determined Mr Andrew Bwring had: the necessary training and assessment cmpetencies sufficient develpment f VET knwledge and skills and trainer/assessr cmpetence. The rganisatin verbally advised Mr Bwring had cmpleted the TAA40104 Certificate IV in Training and Assessment and was in the prcess f cmpleting the TAE40110 Certificate IV in Training and Assessment. The rganisatin culd nt prvide evidence t supprt this hwever. RIIVEH305A Operate and maintain a fur wheel drive vehicle Fr the abve explicitly listed unit f cmpetency, the rganisatin advised it was nt fully resurced and did nt have a trainer and assessr wh had: the necessary training and assessment cmpetencies relevant vcatinal cmpetencies at least t the level being delivered and assessed Australian Skills Quality Authrity Cntinuing registratin audit reprt - Managed Crprate Outcmes Pty Ltd Page 7 f 19

8 current industry skills directly relevant t the training/assessment being undertaken sufficient develpment f VET knwledge and skills, industry currency, and trainer/assessr cmpetence. In rder t becme cmpliant, the rganisatin is required t: CPC40208 Certificate IV in Building and Cnstructin (Cntract Administratin) Fr the abve qualificatin, prvide evidence which demnstrates Ms Melinda Symn has relevant vcatinal cmpetencies at least t the level being delivered and assessed, current industry skills directly relevant t the training and assessments, and develpment f industry currency. BSB40110 Certificate IV in Legal Services FNS40211 Certificate IV in Bkkeeping FNS50210 Diplma f Accunting Fr the abve qualificatins, prvide evidence t demnstrate Ms Vivian Yunger has the necessary training and assessment cmpetencies, and has cntinued t develp her VET knwledge and skills and trainer/assessr cmpetence. RII20109 Certificate I in Resurces and Infrastructure Wrk Preparatin RII50109 Diplma f Surface Operatins Management CPPCMN3001B Participate in envirnmentally sustainable wrk practices Fr the abve qualificatin and explicitly listed unit f cmpetency, prvide evidence t demnstrate Mr Andrew Bwring has the necessary training and assessment cmpetencies, and has cntinued t develp his VET knwledge and skills and trainer/assessr cmpetence. RIIVEH305A Operate and maintain a fur wheel drive vehicle Fr the abve explicitly listed unit f cmpetency, prvide evidence t demnstrate it has a trainer and assessr wh has: the necessary training and assessment cmpetencies relevant vcatinal cmpetencies at least t the level being delivered and assessed current industry skills directly relevant t the training and assessments cntinued t develp their VET knwledge and skills, industry currency, and trainer/assessr cmpetence. Analysis f rectificatin evidence: Evidence yet t be supplied Reasns fr utstanding nn-cmpliance: Nt applicable at this time Australian Skills Quality Authrity Cntinuing registratin audit reprt - Managed Crprate Outcmes Pty Ltd Page 8 f 19

9 15.5 Assessment including Recgnitin f Prir Learning (RPL): (a) meets the requirements f the relevant Training Package r VET accredited curse; and (b) is cnducted in accrdance with the principles f assessment and the rules f evidence; and (c) meets wrkplace and, where relevant, regulatry requirements; and (d) is systematically validated. Original finding: Nt cmpliant Reasns fr finding f nn-cmpliance: BSB40110 Certificate IV in Legal Services BSBLEG418A Prduce cmplex legal dcuments The rganisatin advised it was nt fully resurced and did nt have assessment materials that: met the requirements f the BSB07 Training Package demnstrated assessment wuld be cnducted in accrdance with the principles f assessment and the rules f evidence had been systematically validated. BSB51413 Diplma f Prject Management BSBPMG514A Manage prject cst Assessment tls had been develped t meet the requirements f a superseded unit f cmpetency. Assessment did nt address all requirements f the current unit f cmpetency; including the range statement and critical aspects fr assessment. As examples: Assessment did nt assess the preparatin f a budget fr a prject. While the rganisatin verbally advised this cmpnent was assessed within anther unit f cmpetency, it did nt clearly identify this t the student r assessr Assessment did nt allw fr the level f detail required t ensure the full range f perfrmance requirements described wuld be addressed. BSBMGT516C Facilitate cntinuus imprvement Assessment did nt address all requirements f the BSB07 Training Package; including all required skills. Further, the infrmatin prvided t assessrs and students did nt ensure assessment wuld be cnducted in accrdance with the principles f assessment. As examples: Assessment did nt assess learning skills t cach and mentr staff, using a range f methds t cater fr different learning styles Clear infrmatin was nt prvided fr the assessr r student t explain the requirements fr the assessment presentatin. CPC40208 Certificate IV in Building and Cnstructin (Cntract Administratin) CPCCBC4006B Select, prcure and stre cnstructin materials fr lw rise prjects Assessment did nt address all requirements f the CPC08 Training Package; including all elements and perfrmance criteria, required skills, critical aspects fr assessment, cntext f and specific resurces fr assessment, r methd f assessment. As examples: Assessment did nt include the direct bservatin f tasks in real r simulated wrk cnditins using resurces such as cmputers with 2-D CAD drawing sftware Assessment did nt assess the ability t identify suitable building and cnstructin materials specified by a prject, t use verbal and written cmmunicatin skills with manufacturers, t test materials, t safely handle and stre materials, r t maintain sampling and recrd-keeping prcesses. Australian Skills Quality Authrity Cntinuing registratin audit reprt - Managed Crprate Outcmes Pty Ltd Page 9 f 19

10 FDF30111 Certificate III in Fd Prcessing FDFTEC3001A Participate in a HACCP team Assessment did nt address all requirements f the FDF10 Training Package; including all required knwledge, required skills, r range statement. Further, it culd nt be ensured that assessment wuld be cnducted in accrdance with the principles f assessment and rules f evidence. As examples: The assessment tl ral questins was nt supprted with the evidence criteria used by an assessr t judge the quality f perfrmance (the assessment decisin-making rules) Assessment did nt assess knwledge f the rles and respnsibilities fr develpment and maintenance f the fd safety prgram; raw materials, ingredient and finished prduct cmpsitin and characteristics, and related handling and strage requirements; surces f technical expertise n fd safety requirements; the rle f cnsultatin in the develpment, implementatin and nging maintenance f the fd safety prgram; r cnditins required fr bacterial fd pisning t ccur Assessment did nt assess the ability t identify persnal rles and respnsibilities fr participating in the develpment r review f a fd safety prgram. FNS50210 Diplma f Accunting FNSACC503A Manage budgets and frecasts Assessment did nt address all requirements f the FNS10 Training Package; including all required skills. Assessment did nt assess the ability t determine and cnfirm budgeting requirements and deal with clients, using questining and active listening. RII20109 Certificate II in Resurces and Infrastructure Wrk Preparatin RIICCM201A Carry ut measurements and calculatins Assessment did nt address all requirements f the RII09 Training Package; including all required skills. As examples: Calculatins did nt incrprate all requirements specified in the unit f cmpetency Guidance was nt prvided t the assessr f the specific requirement t cmplete five separate tasks f measurement f bjects t within 1mm. RIISAM203B Use hand and pwer tls Assessment did nt address all requirements f the RII09 Training Package; including all required knwledge and required skills. Further, it culd nt be ensured that assessment wuld be cnducted in accrdance with the principles f assessment and rules f evidence. As examples: Infrmatin prvided t the student and assessr advised a multiple chice assessment tl was required t be cmpleted; this assessment tl was nt available at audit The rganisatin advised that sme aspects f the required skills may be captured within a Structured Wrkplace Learning Prgram Student Handbk, t be cmpleted as part f 140 hurs n-the-jb training, and that sme aspects f the required knwledge may be addressed in ther units f cmpetency within the qualificatin. Infrmatin was nt prvided t the student r assessr abut these tls. SIR20212 Certificate II in Retail Services SIRXRSK201 Minimise lss Assessment tls had been develped t meet the requirements f a superseded unit f cmpetency. Assessment did nt address all f the requirements f the current unit f Australian Skills Quality Authrity Cntinuing registratin audit reprt - Managed Crprate Outcmes Pty Ltd Page 10 f 19

11 cmpetency; including all elements and perfrmance criteria, required skills, r cntext f and specific resurces fr assessment. As examples: Assessment did nt assess the demnstratin f cmmunicatin and interpersnal skills, bservatin skills, technical skills, r all literacy and numeracy skill requirements Assessment was nt undertaken n the ability t use stck effectively Assessment did nt ensure access t a real r simulated wrk envirnment, r require access t relevant dcumentatin, security equipment r pint-f-sale equipment. SIRXSLS002A Advise n prducts and services Althugh assessment relating t prduct knwledge was undertaken, the assessment tasks did nt require the student t apply skills and knwledge in the cntext f the unit f cmpetency. Cnsequently, assessment did nt address all requirements f the SIR07 Training Package; including all elements and perfrmance criteria, required knwledge, required skills, critical aspects fr assessment, r cntext f and specific resurces fr assessment. As examples: Assessment did nt ensure the use f stck, relevant dcumentatin (including stre plicies and prcedures), custmers, r cmmunicatin equipment while in a retail wrk envirnment Assessment did nt assess the demnstratin f interpersnal r numeracy skills. SIR40212 Certificate IV in Retail Management SIRXMPR001A Prfile a retail market Assessment did nt address all requirements f the SIR07 Training Package; including all elements and perfrmance criteria, required skills, critical aspects fr assessment, r cntext f and specific resurces fr assessment. As examples: Assessment did nt ensure access t a retail wrk envirnment t prmte the stre image, prfile its custmers, wrk with the retail supervisr t discuss and evaluate ideas, r t implement ideas Assessment did nt assess the demnstratin f interpersnal skills r literacy skills t interpret stre plicy and prcedures r generate reprts. TAE40110 Certificate IV in Training and Assessment TAEASS402B Assess cmpetence Assessment was clustered with anther unit f cmpetency. Assessment did nt address all requirements f the TAE10 Training Package; including all elements and perfrmance criteria, required skills, r critical aspects fr assessment. In additin, it culd nt be ensured that assessment wuld be cnducted in accrdance with the principles f assessment and rules f evidence. As examples: A review f cmpleted student files identified that, althugh students were required t demnstrate the ability t assess cmpetence, these tasks were nt dcumented and infrmatin abut assessment requirements were nt prvided t the assessr r student The tasks undertaken in the cmpleted student files did nt meet all requirements f the unit f cmpetency Assessment was nt supprted with the evidence criteria used by an assessr t judge the quality f perfrmance (the assessment decisin-making rules). CPPCMN3001B Participate in envirnmentally sustainable wrk practices The rganisatin prvided tw separate assessment ptins fr the unit f cmpetency, dependent n whether the unit was delivered explicitly (Optin One), r clustered with anther unit f cmpetency (Optin Tw). Optin One - The rganisatin used cmmercially develped tls. Assessment did nt address all requirements f the CPP07 Training Package; including all elements and perfrmance criteria, required skills, r critical aspects fr assessment. Instructins fr the practical assessment identified that direct bservatin wuld Australian Skills Quality Authrity Cntinuing registratin audit reprt - Managed Crprate Outcmes Pty Ltd Page 11 f 19

12 ccur and that the assessr wuld develp and prvide a prperly cntextualised task prir t the bservatin. The task had nt been develped. Optin Tw Assessment did nt address all requirements f the CPP07 Training Package; including all elements and perfrmance criteria, required skills, critical aspects fr assessment, verview f assessment, r methd f assessment. Assessment tls were nt strictly relevant t the particular wrkplace rle and did nt include the direct bservatin f tasks in real r simulated cnditins It is nted that, althugh nt identified as an assessment tl, the rganisatin advised a Structured Wrkplace Learning Prgram Student Handbk was cmpleted, as part f n-the-jb training. If utilised as an assessment tl, the handbk may address sme f the requirements. RIIVEH305A Operate and maintain a fur wheel drive vehicle The rganisatin advised it was nt fully resurced and did nt have assessment materials that: met the requirements f the RII09 Training Package demnstrated assessment wuld be cnducted in accrdance with the principles f assessment and the rules f evidence had been systematically validated.. In rder t becme cmpliant, the rganisatin is required t: BSB40110 Certificate IV in Legal Services BSBLEG418A Prduce cmplex legal dcuments Prvide its suite f assessment tls, including the cntext and cnditins f assessment, the tasks t be administered t the student, an utline f the evidence t be gathered frm the candidate and the assessment decisin-making rules, t demnstrate assessment: meets the requirements f the BSB07 Training Package will be cnducted in accrdance with the principles f assessment and the rules f evidence has been systematically validated. BSB51413 Diplma f Prject Management BSBPMG514A Manage prject cst Prvide its assessment tls t demnstrate assessment meets all requirements f the BSB07 Training Package; including the range statement and critical aspects fr assessment. BSBMGT516C Facilitate cntinuus imprvement Prvide its assessment tls t demnstrate assessment meets all requirements f the BSB07 Training Package; including all required skills. The tls are t be supprted with clear infrmatin fr the assessr and student t explain all assessment requirements. CPC40208 Certificate IV in Building and Cnstructin (Cntract Administratin) CPCCBC4006B Select, prcure and stre cnstructin materials fr lw rise prjects Prvide its assessment tls t demnstrate assessment meets all requirements f the CPC08 Training Package; including all elements and perfrmance criteria, required skills, critical aspects fr assessment, cntext f and specific resurces fr assessment, and methd f assessment. FDF30111 Certificate III in Fd Prcessing FDFTEC3001A Participate in a HACCP team Prvide its assessment tls t demnstrate assessment meets all requirements f the FDF10 Training Package; including all required knwledge, required skills, and range statement. Australian Skills Quality Authrity Cntinuing registratin audit reprt - Managed Crprate Outcmes Pty Ltd Page 12 f 19

13 The tls are t be supprted with the assessment decisin-making rules t ensure assessment wuld be cnducted in accrdance with the principles f assessment and rules f evidence. FNS50210 Diplma f Accunting FNSACC503A Manage budgets and frecasts Prvide its assessment tls t demnstrate assessment meets all requirements f the FNS10 Training Package; including all required skills. RII20109 Certificate II in Resurces and Infrastructure Wrk Preparatin RIICCM201A Carry ut measurements and calculatins Prvide its assessment tls t demnstrate assessment meets all requirements f the RII09 Training Package; including all required skills. RIISAM203B Use hand and pwer tls Prvide its assessment tls t demnstrate assessment meets all requirements f the RII09 Training Package; including all required knwledge and required skills. The tls are t be supprted with clear infrmatin fr the assessr and student t clearly identify all assessment tls relating t the unit f cmpetency and explain assessment requirements. SIR20212 Certificate II in Retail Services SIRXRSK201 Minimise lss Prvide its assessment tls t demnstrate assessment meets all f the requirements f the SIR07 Training Package; including all elements and perfrmance criteria, required skills, and cntext f and specific resurces fr assessment. SIRXSLS002A Advise n prducts and services Prvide its assessment tls t demnstrate assessment meets all requirements f the SIR07 Training Package; including all elements and perfrmance criteria, required knwledge, required skills, critical aspects fr assessment, and cntext f and specific resurces fr assessment. SIR40212 Certificate IV in Retail Management SIRXMPR001A Prfile a retail market Prvide its assessment tls t demnstrate assessment meets all requirements f the SIR07 Training Package; including all elements and perfrmance criteria, required skills, critical aspects fr assessment, and cntext f and specific resurces fr assessment. TAE40110 Certificate IV in Training and Assessment TAEASS402B Assess cmpetence Prvide its assessment tls t demnstrate assessment meets all requirements f the TAE10 Training Package; including all elements and perfrmance criteria, required skills, and critical aspects fr assessment. The tls are t be supprted with clear infrmatin fr the assessr and student t clearly explain all assessment requirements, and the assessment decisin-making rules. CPPCMN3001B Participate in envirnmentally sustainable wrk practices Shuld the rganisatin cntinue t deliver the unit f cmpetency via tw methds, the rganisatin is required t prvide rectificatin fr bth assessment ptins. Optin One Prvide its assessment tls t demnstrate assessment meets all requirements f the CPP07 Training Package; including all elements and perfrmance criteria, required skills, and critical aspects fr assessment. Where practical assessment is undertaken, the tls are t be supprted with the assessment decisin-making rules. Optin Tw Prvide its assessment tls t demnstrate assessment meets all Australian Skills Quality Authrity Cntinuing registratin audit reprt - Managed Crprate Outcmes Pty Ltd Page 13 f 19

14 requirements f the CPP07 Training Package; including all elements and perfrmance criteria, required skills, critical aspects fr assessment, verview f assessment, and methd f assessment. RIIVEH305A Operate and maintain a fur wheel drive vehicle Prvide its suite f assessment tls, including the cntext and cnditins f assessment, the tasks t be administered t the student, an utline f the evidence t be gathered frm the candidate and the assessment decisin-making rules, t demnstrate assessment: meets the requirements f the BSB07 Training Package will be cnducted in accrdance with the principles f assessment and the rules f evidence has been systematically validated. Analysis f rectificatin evidence: Evidence yet t be supplied Reasns fr utstanding nn-cmpliance: Nt applicable at this time SNR 16 The NVR registered training rganisatin adheres t principles f access and equity and maximises utcme fr its clients, as fllws: 16.1 The NVR registered training rganisatin establishes the needs f clients, and delivers services t meet these needs. Original finding: Cmpliant 16.2 The NVR registered training rganisatin cntinuusly imprves client services by cllecting, analysing and acting n relevant data. Original finding: Cmpliant 16.3 Befre clients enrl r enter int an agreement, the NVR registered training rganisatin infrms them abut the training, assessment and supprt services t be prvided, and abut their rights and bligatins. Original finding: Cmpliant 16.4 Emplyers and ther parties wh cntribute t each learner s training and assessment are engaged in the develpment, delivery and mnitring f training and assessment. Original finding: Cmpliant 16.5 Learners receive training, assessment and supprt services that meet their individual needs. Original finding: Cmpliant Australian Skills Quality Authrity Cntinuing registratin audit reprt - Managed Crprate Outcmes Pty Ltd Page 14 f 19

15 16.6 Learners have timely access t current and accurate recrds f their participatin and prgress. Original finding: Cmpliant 16.7 The NVR registered training rganisatin prvides apprpriate mechanisms and services fr learners t have cmplaints and appeals addressed efficiently and effectively. Original finding: Cmpliant SNR 17 Management systems are respnsive t the needs f clients, staff and stakehlders, and the envirnment in which the NVR registered training rganisatin perates, as fllws: 17.1 The NVR registered training rganisatin s management f its peratins ensures clients receive the services detailed in their agreement with the NVR registered training rganisatin. Original finding: Cmpliant 17.2 The NVR registered training rganisatin uses a systematic and cntinuus imprvement apprach t the management f peratins. Original finding: Cmpliant 17.3 The NVR registered training rganisatin mnitrs training and/r assessment services prvided n its behalf t ensure that it cmplies with all aspects f the VET Quality Framewrk. Original finding: Nt audited 17.4 The NVR registered training rganisatin manages recrds t ensure their accuracy and integrity. Original finding: Cmpliant SNR 18 The NVR registered training rganisatin has gvernance arrangements in place as fllws: 18.1 The NVR registered training rganisatin s Chief Executive must ensure that the NVR registered training rganisatin cmplies with the VET Quality Framewrk. This applies t all f the peratins within the NVR registered training rganisatin s scpe f registratin, as listed n the Natinal Register. Original finding: Nt cmpliant Reasns fr finding f nn-cmpliance: As nn-cmpliances were identified during the audit prcess, the rganisatin s Chief Executive had nt ensured the rganisatin cmplied with the VET Quality Framewrk. In rder t becme cmpliant, the rganisatin is required t: Australian Skills Quality Authrity Cntinuing registratin audit reprt - Managed Crprate Outcmes Pty Ltd Page 15 f 19

16 Prvide evidence t satisfactrily address the nn-cmpliances identified, which will demnstrate the rganisatin s Chief Executive has ensured the rganisatin cmplies with the VET Quality Framewrk. Analysis f rectificatin evidence: Evidence yet t be supplied Reasns fr utstanding nn-cmpliance: Nt applicable at this time 18.2 The NVR registered training rganisatin must als explicitly demnstrate hw it ensures the decisin making f senir management is infrmed by the experiences f its trainers and assessrs. Original finding: Cmpliant SNR 19 Interactins with the Natinal VET Regulatr 19.1 The NVR registered training rganisatin must c-perate with the Natinal VET Regulatr: (a) in the cnduct f audits and the mnitring f its peratins; (b) by prviding accurate and timely data relevant t measures f its perfrmance; (c) by prviding infrmatin abut significant changes by its peratins; (d) by prviding infrmatin abut significant changes t its wnership; and (e) in the retentin, archiving, retrieval and transfer f recrds cnsistent with Natinal VET Regulatr s requirements. Original finding: Nt audited SNR 20 Cmpliance with legislatin 20.1 The NVR registered training rganisatin must cmply with relevant Cmmnwealth, State r Territry legislatin and regulatry requirements relevant t its peratins and its scpe f registratin. Original finding: Cmpliant 20.2 The NVR registered training rganisatin must ensure that its staff and clients are fully infrmed f legislative and regulatry requirements that affect their duties r participatin in vcatinal educatin and training. Original finding: Cmpliant SNR 21 Insurance 21.1 The NVR registered training rganisatin must hld public liability insurance thrughut its registratin perid. Australian Skills Quality Authrity Cntinuing registratin audit reprt - Managed Crprate Outcmes Pty Ltd Page 16 f 19

17 Original finding: Nt audited SNR 22 Financial management 22.1 The NVR registered training rganisatin must be able t demnstrate t the Natinal VET Regulatr, n request, that it is financially viable at all times during the perid f its registratin. Original finding: Nt audited 22.2 The NVR registered training rganisatin must prvide the fllwing fee infrmatin t each client: (a) the ttal amunt f all fees including curse fees, administratin fees, materials fees and any ther charges; (b) payment terms, including the timing and amunt f fees t be paid and any nnrefundable depsit/administratin fee; (c) the nature f the guarantee given by the NVR registered training rganisatin t cmplete the training and/r assessment nce the student has cmmenced study in their chsen qualificatin r curse; (d) the fees and charges fr additinal services, including such items as issuance f a replacement qualificatin testamur and the ptins available t students wh are deemed nt yet cmpetent n cmpletin f training and assessment; and (e) the rganisatin s refund plicy. Original finding: Cmpliant 22.3 Where the NVR registered training rganisatin cllects student fees in advance it must ensure it cmplies with ne f the fllwing acceptable ptins: (a) (Optin 1) the NVR registered training rganisatin is administered by a State, Territry r Cmmnwealth gvernment agency; (b) (Optin 2) the NVR registered training rganisatin hlds current membership f an apprved Tuitin Assurance Scheme; (c) (Optin 3) the NVR registered training rganisatin may accept payment f n mre than $1000 frm each individual student prir t the cmmencement f the curse. Fllwing curse cmmencement, the NVR registered training rganisatin may require payment f additinal fees in advance frm the student but nly such that at any given time, the ttal amunt required t be paid which is attributable t tuitin r ther services yet t be delivered t the student des nt exceed $1,500; (d) (Optin 4) the NVR registered training rganisatin hlds an uncnditinal financial guarantee frm a bank perating in Australia fr n less than the full amunt f funds held by the NVR registered training rganisatin which are prepayments frm students (r future students) fr tuitin t be prvided by the NVR registered training rganisatin t thse students; r (e) (Optin 5) the NVR registered training rganisatin has alternative fee prtectin measures f equal rigur apprved by the Natinal VET Regulatr. Original finding: Nt audited Australian Skills Quality Authrity Cntinuing registratin audit reprt - Managed Crprate Outcmes Pty Ltd Page 17 f 19

18 SNR 23 Certificatin, issuing and recgnitin f qualificatins & statements f attainment 23.1 The NVR registered training rganisatin must issue t persns whm it has assessed as cmpetent in accrdance with the requirements f the Training Package r VET accredited curse, a VET qualificatin r VET statement f attainment (as apprpriate) that: (a) meets the Australian Qualificatins Framewrk (AQF) requirements; (b) identifies the NVR registered training rganisatin by its natinal prvider number frm the Natinal Register and (c) includes the NRT lg in accrdance with its current cnditins f use. Original finding: Nt audited 23.2 The NVR registered training rganisatin must recgnise the AQF and VET qualificatins and VET statements f attainment issued by any ther RTO. Original finding: Nt audited 23.3 The NVR registered training rganisatin must retain client recrds f attainment f units f cmpetency and qualificatins fr a perid f 30 years. Original finding: Nt audited 23.4 The NVR registered training rganisatin must prvide returns f its client recrds f attainment f units f cmpetency and VET qualificatins t the Natinal VET Regulatr n a regular basis, as determined by the Natinal VET Regulatr. [n requirements currently exist] This element was nt audited The NVR registered training rganisatin must meet the requirements fr implementatin f a natinal unique student identifier. [n requirements currently exist] This element was nt audited. SNR 24 Accuracy and integrity f marketing 24.1 The NVR registered training rganisatin must ensure its marketing and advertising f AQF and VET qualificatins t prspective clients is ethical, accurate and cnsistent with its scpe f registratin. Original finding: Nt audited 24.2 The NVR registered training rganisatin must use the NRT lg nly in accrdance with its cnditins f use. Original finding: Nt audited Australian Skills Quality Authrity Cntinuing registratin audit reprt - Managed Crprate Outcmes Pty Ltd Page 18 f 19

19 SNR 25 Transitin t Training Packages/expiry f VET accredited curses 25.1 The NVR registered training rganisatin must manage the transitin frm superseded Training Packages within 12 mnths f their publicatin n the Natinal Register s that it delivers nly currently endrsed Training Packages. Original finding: Nt audited 25.2 The NVR registered training rganisatin must manage the transitin frm superseded VET accredited curses s that it delivers nly currently endrsed Training Packages r currently VET accredited curses. Original finding: Nt audited Australian Skills Quality Authrity Cntinuing registratin audit reprt - Managed Crprate Outcmes Pty Ltd Page 19 f 19