ITIL V3 Planning, Protection and Optimization (PPO) Certification Program - 5 Days

Transcription

1 ITIL V3 Planning, Prtectin and Optimizatin (PPO) Certificatin Prgram - 5 Days Prgram Overview The ITIL Intermediate Qualificatin: Planning, Prtectin and Optimizatin (PPO) Certificate is a free-standing qualificatin, but is als part f the ITIL Intermediate Capability stream, and ne f the mdules that leads t the ITIL Expert in IT Service. The purpse f this training mdule and the assciated exam and certificate is, respectively, t impart, test, and validate the knwledge n industry practices in service management and design as dcumented in the ITIL Planning, Prtectin and Optimizatin publicatin. Duratin This prgram is ffered ver a 5-day perid and includes apprximately 30 hurs f studentinstructr interactin; a 1.5 hurs frmal certificatin exam n the afternn f the third day, r the fllwing week. The curse apprach cmbines theretical and hands-n knwledge transfer, including individual and grup practical exercises. The Minimum number f students per sessin is 6 where the maximum is 12. Delivery Methds - Instructr led Classrm based - Virtual Web based Audience The audience fr the ITIL Intermediate Qualificatin: Planning, Prtectin and Optimizatin Certificate includes, but is nt restricted t CIOs, CTOs, managers, supervisry staff, team leaders, designers, architects, planners, IT cnsultants, IT audit managers, IT security managers and ITSM trainers invlved in the nging management, crdinatin and integratin f Planning, Prtectin and Optimizatin activities within the Service Lifecycle. The curse cvers the management and cntrl f the activities and techniques within the Planning, Prtectin and Optimizatin stage, but nt the detail f each f the supprting prcesses. This curse may als be f interest t: Individuals wh have attained the V3 ITIL Fundatin certificate in Service, r the V3 Fundatin Bridge certificate and wh wish t advance t higher level ITIL certificatins.

2 Individuals wh require a deep understanding f ITIL Certificate in the Planning, Prtectin and Optimizatin prcesses and hw it may be used t enhance the quality f IT service supprt within an rganizatin. IT prfessinals that are wrking within an rganizatin that has adpted and adapted ITIL wh need t be infrmed abut and thereafter cntribute t an nging service imprvement prgram Operatinal staff invlved in Capacity, Availability, ITSCM, Infrmatin Security, Demand, Risk, wh wish t enhance their rle-based capabilities. Individuals seeking the ITIL Expert certificatin in IT Service fr which this qualificatin is ne f the prerequisite mdules Individuals seeking prgress twards the ITIL Master in IT Service fr which the ITIL Expert is a prerequisite Nte: The success in achieving this certificatin is highly dependent upn participants effrt in ding their hmewrk, and self-study befre and during the prgram. Therefre, it is highly recmmended that: The exam is scheduled ne week t maximum tw weeks after the training t allw sufficient time fr preparatin. Curse participants purchase the apprpriate OGC publicatin t cmplete at a minimum 12 hurs f persnal study by reviewing the syllabus and the pertinent areas f the ITIL Service Practice cre guidance. Prerequisites Curse candidates must already hld the ITIL Fundatin Certificate in IT Service (the V3 Fundatin r V2 Fundatin plus Bridge Certificate) which shall be presented as dcumentary evidence t gain admissin. Additinally, it is strngly recmmended that candidates demnstrate familiarity with IT terminlgy and understand the cntext f Planning, Prtectin and Optimizatin management f their wn business envirnment; and Have expsure wrking in the service management capacity within a service prvider envirnment, with respnsibility emphasizing n at least ne f the fllwing management prcesses: Capacity Prcess Availability Prcess IT Service Cntinuity (ITSCM) Prcess Infrmatin Security Prcess Demand Prcess Challenges, Critical Success Factrs and Risk Fr Service Planning, Prtectin and Optimizatin T be eligible fr the examinatin leading t an accredited ITIL Certificate in Planning, Prtectin and Optimizatin, the candidate must cmplete the fllwing requirements:

3 At least 30 cntact hurs (hurs f instructin, excluding breaks, with an Accredited Training Organizatin (ATO) r an accredited e-learning slutin) fr this prgram, as part f a frmal, apprved training curse/scheme Hld the ITIL V3 Fundatin Certificate in IT Service r ITIL V2 Fundatin plus the bridging certificate It is als recmmended that students shuld cmplete at a minimum 12 hurs f persnal study by reviewing the syllabus and the pertinent areas f the ITIL Service Practice cre guidance publicatins and in particular, the Service Design publicatin There is n minimum mandatry requirement but 2 t 4 years prfessinal experience wrking in IT Service is highly desirable Cntent and Objectives Thrugh a series f lectures designed at achieving a clear understanding f the ITIL Best Practice lifecycle apprach and thrugh varius exercises, assignments and discussins, participants can expect t gain cmpetencies in the fllwing upn successful cmpletin f the educatin and examinatin cmpnents related t this certificatin: Service as a Practice Prcesses acrss the Service Lifecycle pertaining t the practice elements within Planning, Prtectin and Optimizatin Capacity management as a capability t realize successful service design Availability management as a capability t realize successful service design IT Service Cntinuity as a capability t supprt verall Business Cntinuity Infrmatin security management as part f the verall crprate gvernance framewrk Rles and respnsibilities Technlgy and Implementatin Cnsideratins Challenges, Critical Success Factrs and risks And specifically in the fllwing key ITIL prcess and rle areas Capacity Availability IT Service Cntinuity Infrmatin Security Demand Fllwing cmpletin f this unit, the candidate shuld pssess knwledge f: The imprtance f Service as a Practice cncept and Service Operatin Principles, Purpse and Objective The imprtance f ITIL Planning, Prtectin and Optimizatin while prviding service Hw all prcesses in ITIL Planning, Prtectin and Optimizatin interact with ther Service Lifecycle Prcesses

4 The prcesses, activities, methds and functins used in each f the ITIL Planning, Prtectin and Optimizatin prcesses Hw t use the ITIL Planning, Prtectin and Optimizatin prcesses, activities and functins t achieve peratinal excellence Hw t measure ITIL Planning, Prtectin and Optimizatin The imprtance f IT Security and its cntributins t ITIL Planning, Prtectin and Optimizatin Understanding f technlgy and implementatin cnsideratins surrunding ITIL Planning, Prtectin and Optimizatin Challenges, Critical Success Factrs and Risks assciated t ITIL Planning, Prtectin and Optimizatin Challenges, Critical Success Factrs and Risks assciated t ITIL Planning, Prtectin and Optimizatin The prgram will cver the fllwing mdules: Intrductin This unit intrduces the candidate t the cncepts and terminlgy f the Service Lifecycle and the rle f PPO within the Lifecycle. It will enable the candidates t understand and describe: Service as a practice The cncept f Service, its value prpsitin and cmpsitin The functins and prcess acrss the Lifecycle The rle f the prcesses in the Service Lifecycle Hw Service creates business value Hw the prcesses within Planning, Prtectin and Optimizatin practices supprt the Service Lifecycle, including their rles and respnsibilities Capacity This unit cvers the Capacity prcess and hw it cntributes t Planning, Prtectin and Optimizatin. It will enable the candidates t understand, describe, identify, demnstrate, apply, distinguish, prduce, decide r analyze: The purpse, gal and bjectives f Capacity The scpe f Capacity The imprtance f Capacity as a prcess t generate business value Capacity plicies, principles and basic cncepts The main activities, methds and techniques that enable Capacity and hw they relate t Planning, Prtectin and Optimizatin The triggers, inputs and utputs f Capacity and its interfaces with ther prcesses Hw the key metrics can be used t demnstrate the efficiency and effectiveness f successful Capacity

5 Availability This unit cvers the Availability prcess and hw it cntributes t Planning, Prtectin and Optimizatin. It will enable the candidates t understand, describe, identify, demnstrate, apply, distinguish, prduce, decide r analyze: The purpse, gal and bjectives f the prcess The scpe f the prcess The imprtance f Availability as a prcess t generate business value Availability plicies, principles and basic cncepts The main activities, methds and techniques that enable Availability and hw they relate t Planning, Prtectin and Optimizatin The triggers, inputs and utputs f Availability, and its interface with ther prcesses Hw the key metrics can be used t demnstrate the efficiency and effectiveness f successful Availability IT Service Cntinuity This unit cvers the IT Service Cntinuity (ITSCM) prcess and hw it cntributes t Planning, Prtectin and Optimizatin. It will enable the candidates t understand, describe, identify, demnstrate, apply, distinguish, prduce, decide r analyze: The purpse, gal and bjectives f the prcess The scpe f the prcess The imprtance f ITSCM as a prcess t generate business value ITSCM plicies, principles and basic cncepts The main activities, methds and techniques that enable ITSCM and hw they relate t Planning, Prtectin and Optimizatin, particularly Stage 1 f the ITSCM lifecycle, Initiatin The main activities, methds and techniques that enable ITSCM and hw they relate t Planning, Prtectin and Optimizatin, particularly Stage 2 f the ITSCM lifecycle, Requirements and Strategy The main activities, methds and techniques that enable ITSCM and hw they relate t Planning, Prtectin and Optimizatin, particularly Stage 3 f the ITSCM lifecycle, Implementatin The main activities, methds and techniques that enable ITSCM and hw they relate t Planning, Prtectin and Optimizatin, particularly Stage 4 f the ITSCM lifecycle, Onging Operatin The triggers, inputs and utputs f ITSCM, and its interface with ther prcesses Hw the key metrics can be used and applied t demnstrate the efficiency and effectiveness f successful IT Service Cntinuity Infrmatin Security This unit cvers the Infrmatin Security prcess and hw it cntributes t Planning, Prtectin and Optimizatin. It will enable the candidates t understand, describe, identify, demnstrate, apply, distinguish, prduce, decide r analyze: The purpse, gal and bjectives f the prcess

6 The scpe f the prcess The imprtance f Infrmatin Security as a prcess t generate business value Infrmatin Security plicies, principles and basic cncepts The main activities, methds and techniques that enable this prcess and hw they relate t Planning, Prtectin and Optimizatin The triggers, inputs and utputs f Infrmatin Security and its interface with ther prcesses Hw the key metrics can be used and applied t demnstrate the efficiency and effectiveness f successful Infrmatin Security Demand This unit cvers the Demand prcess and hw it cntributes t Planning, Prtectin and Optimizatin. It will enable the candidates t understand, describe, identify, demnstrate, apply, distinguish, prduce, decide r analyze: The basic cncepts f Demand The activity based Demand and business activity patterns The interfaces t Service Design Managing demand fr Service Analyze and discuss the main activities, methds and techniques that enable this prcess and hw they relate t Planning, Prtectin and Optimizatin Challenges, Critical Success Factrs and Risks This unit cvers Challenges, Critical Success Factrs and Risks and hw they cntribute t Planning, Prtectin and Optimizatin. It will enable the candidates t understand, describe, identify, demnstrate, apply, distinguish, prduce, decide r analyze: The challenges, Critical Success Factrs and risks are, related t Capacity and Demand What the challenges, Critical Success Factrs and risks are, related t Availability What the challenges, Critical Success Factrs and risks are, related t ITSCM What the challenges, Critical Success Factrs and risks are, related t Infrmatin Security Explain the challenges, Critical Success Factrs and risks directly assciated with Service Design phase f the Service Lifecycle and hw it relates specifically t PPO Planning, Prtectin and Optimizatin Rles and Respnsibilities This unit enables the candidate t understand, describe, identify, demnstrate, apply, distinguish, prduce, decide r analyze hw Service rles and respnsibilities cntribute t Planning, Prtectin and Optimizatin. It will enable the candidates t recgnize the key rles / functins respnsible fr executing each prcess step as related t: Capacity prcess

7 Availability prcess IT Service Cntinuity prcess Infrmatin Security prcess Technlgy and Implementatin Cnsideratins This unit cvers Technlgy and Implementatin Cnsideratins and hw they cntribute t Planning, Prtectin and Optimizatin. It will enable the candidates t understand, describe, identify, demnstrate, apply, distinguish, prduce, decide r analyze: the generic requirements fr technlgy t assist Service Design the evaluatin criteria fr technlgy and tling fr prcess implementatin the gd practices fr practice and prcess implementatin the challenges, Critical Success Factrs and risks related t implementing practices and prcesses Hw t plan and implement Service technlgies The cnsideratin fr implementing technlgies in supprting the prcesses within Planning, Prtectin and Optimizatin practice, in particular, designing technlgy architectures Summary, Exam Preparatin and Directed Studies This mdule summarizes the material cvered in the previus mdules and prepares candidates fr the examinatin thrugh the review and practice f a mck examinatin. The Examinatin is cmprised f eight (8) multiple chice, scenari-based, gradient scred questins. The standard duratin f the exam is Maximum 90 minutes. Prgram Material This training prgram includes the fllwing as reference dcumentatin: Prgram slide presentatin ITIL V3 acrnyms and glssary Sample examinatin questins and answers Simulatin and practical applicatin We prvide the students with real life experiences; we use the client rganizatin as Case study example fr the purpse f discussin t shw the value f using best practice. We integrate grup exercises and sample exam questins t simulate and practice the subject matter