Certificate III in Business Administration (Education)

Transcription

1 Certificate III in Business Administratin (Educatin) (BSB30912) Abut the curse The Certificate III in Business Administratin (Educatin) ffered at RMT is designed t give yu a brad range f ffice and administrative skills in an educatinal r schl supprt wrk cntext. Yu will gain an intermediate level f ffice, clerical and technlgy skills as well as the skills required fr wrking within an educatinal envirnment. Yu will develp an understanding f the educatinal envirnment, quality teams, custmer service, wrd prcessing, cmputer applicatins and dcument presentatin. Abut River Murray Training RMT has been a registered training rganisatin (RTO) in business/administratin since RMT has a reputatin as an innvative prvider in wrk-based learning and the use f flexible delivery methds t meet enterprise and individual client needs. Quick Facts Duratin f Curse 18 mnths full time; 2 years part time. The average prgram is apprximately 600 nminal hurs, undertaken as 4 cntact hurs per mnth, and up t 8-10 hurs per week independent learning using nline and print based resurces, and applying skills in the wrkplace. Prerequisites Nil, hwever as this qualificatin is at Australian Qualificatin Framewrk (AQF) level 3 there is an expectatin that the learner will have language, literacy and numeracy skills equivalent t at least year 11, and cmputer skills t undertake rutine administrative tasks Pathways int this qualificatin After achieving BSB20112 Certificate II in Business r ther relevant qualificatin/s OR With vcatinal experience assisting in a range f supprt rles withut a frmal business qualificatin Recgnitin f Prir Learning (RPL) Cmpetence in units can be fully r partially awarded thrugh recgnitin f prir experience and/r learning. RPL reduces the time required t cmplete the curse, and reduces the cst f a qualificatin. Indicate yur interest in RPL n the Enquiry Frm. Natinal Recgnitin River Murray Training recgnises the AQF qualificatins and Statements f Attainment issued by ther RTO s where a certified statement f Attainment/Qualificatin and statement f results is prvided. Cst f Curse Fee arrangements fr individuals - N GST $2700, $500 n cmmencement, $1000 at 3 mnths & $1200 at 6 mnths RPL $110/unit Fr refund and fees in advance plicy and fee breakdwn please refer t website. All learning materials are included in the fees. GST additinal when inviced t an ABN. Skill Develpment This prgram utilises pprtunities t develp skills in a wrk envirnment

2 BSB30912 Certificate III in Business Administratin (Educatin) Career Opprtunities Jb rles and titles vary acrss different industry sectrs. Pssible jb titles relevant t this qualificatin include: Educatin Prgram Supprt Wrker, Schl Supprt Officer, Student Services Officer, Student Supprt Assistant. Enrlment prcess Prir t enrlment please read the RMT Cde f Practice, Fees in advance and refund plicies and service guarantee advice fund n 1. Indicate yur interest in the prgram by cntacting RMT by phne, r Frm enquiry 2. Participate in a pre-enrlment interview t discuss yur requirements and learning cntext such as reasn fr study, flexible delivery, Recgnitin f Prir Learning, enterprise arrangements and learning supprt needs. Fees, advance fee plicy, refund plicy and service guarantee is dcumented in a Client Services Agreement. 3. Cmplete an enrlment frm, select units f cmpetency and apply fr RPL. There may be an RPL fee payable. 4. An RMT Facilitatr will guide yu thrugh the RPL prcess, and prvide feedback n nt yet cmpetent units 5. An individual learning prgram is develped and included in the Client Services Agreement 6. Other arrangements are negtiated and dcumented in the Client Service Agreement - Fees; Delivery and Assessment; Enterprise; Client supprt plan; and learner/rto/enterprise rles and respnsibilities. Learner (and enterprise) rientatin is arranged and undertaken. The Client Service Agreement is signed by relevant parties. Learner is given lgin and passwrd t access t wwwr-m-t-nline.cm. (Guardian must sign als, where learner is under 18) Online Delivery Online delivery prvides a flexible way t study. Learn at a time cnvenient t yu and stay in cntact with yur facilitatrs using internet cmmunicatin technlgy and nline meeting sftware. Regular weekly nline sessin (1-2 hurs) either 1:1 r part f a small grup elearning accessible frm supplements facilitated nline sessins alng with print-based resurces which are supplied t the learner in hard cpy, and dwnladable frm the website. Facilitatr is accessible via , Internet chat r phne fr additinal supprt if required. Arrangements can be made fr self-directed study at RMT Cmputer Suite at 18 Strawbridge Street, Berri where additinal tuitin supprt is available. Yur chice f units Because f ur flexible delivery strategy we are able t ffer clients their chice f units within the qualificatin rules. If there is a skill nt listed we may be able t imprt an apprpriate unit frm anther industry Training Package. Please raise this at the pre-enrlment interview with the RMT business facilitatr.. Client supprt The need fr additinal supprt is discussed during the pre-enrlment interview and where agreed, a client supprt plan is develped, dcumented and included in the Client Services Agreement. This will be reviewed with the client n a regular basis. River Murray Training can prvide additinal tutring supprt and cunselling n ther supprt ptins. Page 2

3 BSB30912 Certificate III in Business Administratin (Educatin) RMT ffers reasnable adjustments in hw assessment is undertaken t accmmdate a client s special needs where a client has indicated he/she has special needs. A list f lcal supprt services and cntacts is prvided t clients in their inductin pack. Please discuss yur needs with ur Business Prgram Crdinatr r yur Facilitatr. Assessment Assessment f cmpetence is demnstrated thrugh applicatin f skills and knwledge in a wrk cntext. This culd be the student s wrkplace r ther negtiated arrangements, which will be dcumented in the Client Services Agreement. Assessment methds will vary per unit but generally include: Wrk jurnal Self assessment Frmative exercises and case studies in Learner Guide Questining (ral & written) and interviewing Demnstratin Prtfli f wrk related dcuments Third Party verificatin and/r testimnial River Murray Training mderates and validates its assessment prcesses, tls and utcmes regularly with staff, ther RTOs, emplyers, and learners. Cntinuus imprvement strategy River Murray Training regularly seeks feedback frm its learners and emplyers and gathers data frm its RTO activities, natinal training system data, natinal e-learning participatin data, and industry-based surveys. Data and feedback are reviewed at management meetings and pprtunities fr imprvement recgnised and acted upn. RMT clients can submit feedback t us anytime using ur Stakehlder Feedback Frm. Cde f Practice River Murray Training makes a cmmitment t prviding high quality training and has a recrd f excellent utcmes frm its training prgrams. Hw we achieve this and ur cmmitment t ur clients is set ut in ur Cde f Practice which is n ur website at: and in ur Business Inductin Pack. Accreditatin Upn successful cmpletin f this curse students will be awarded a BSB30912 Certificate III in Business Administratin (Educatin). This qualificatin is recgnised natinally under the Australian Qualificatins Framewrk (AQF 3). A statement f attainment is issued where there is partial cmpletin nly. Pathways frm the Qualificatin After achieving the BSB30912 Certificate III in Business Administratin (Educatin), students may undertake the BSB40507 Certificate IV in Business Administratin. Many f the skills in the Certificate III are transferable int ther industry sectrs. Subsidised training The Cmmnwealth Gvernment ffers incentives fr eligible wrkers. Cntact an Australian Apprenticeships Centre fr advice n the incentives available. Resurces Resurces are a blend f cmmercial and RMT custmised learner guides. Page 3

4 BSB30912 Certificate III in Business Administratin (Educatin) Prgram Qualificatin Rules Ttal number f units = 13 2 cre units plus 5 elective units selected frm Grup A units listed belw: including BSBIND301A Wrk effectively in an educatinal envirnment. 4 elective units must be selected frm the Grup B units listed belw. The remaining 2 elective units may be selected frm the Grup A, Grup B r Grup C units listed belw, r any currently endrsed Training Package r accredited curse at the same qualificatin level, r ne level lwer r higher). Cre units BSBITU307A Develp keybarding skill and accuracy t develp keybard skills with speed and accuracy using tuch typing techniques. BSBWHS201A Cntribute t health and safety f self and thers t participate in wrk health and safety (WHS) prcesses t prtect wn health and safety, and that f thers Grup A Elective Units BSBIND301A (40) Wrk effectively in an educatinal envirnment t effectively apply industry knwledge in educatinal supprt rles in an educatinal envirnment. This includes applying brad knwledge f the Australian educatin system and its sectrs and specific knwledge f an rganisatin and jb rle, wrking with diversity, and recgnising access and equity issues in educatin. BSBADM405B Organise meetings t rganise meetings including making arrangements, liaising with participants, and develping and distributing meeting related dcumentatin. BSBADM406B Organise business travel t rganise dmestic and verseas business travel, including develping assciated itineraries, bking travel and accmmdatin, preparing travel related dcumentatin and making travel arrangements. BSBCUS301B (35) Deliver and mnitr a service t custmers t identify custmer needs and mnitr service prvided t custmers. Operatrs may exercise discretin and judgement using apprpriate theretical knwledge f custmer service t prvide technical advice and supprt t custmers ver either a shrt r lng term interactin. BSBEBU401A Review and maintain a website t undertake data analysis, review website cntent and update and maintain a website. BSBMKG408B (60) Cnduct market research t cnduct market research using interview and survey methdlgies (nt specialist statistical design and analysis) and t reprt n findings. CHCCS412E Deliver and develp client services This unit describes the knwledge and skills required t meet the specific needs f a brad range f existing and new clients within a defined framewrk Page 4

5 BSB30912 Certificate III in Business Administratin (Educatin) CHCCS407C Operate referral prcedures This unit describes the knwledge and skills required t cnfirm the needs f clients, advise them f referral ptins and arrange the referral ICAICT103A Use, cmmunicate and search securely n the internet t cnnect t the internet, securely send and receive s, search the internet using web brwsers and interact securely and in a scially respnsible manner with a range f different internet sites PSPETHC301B Uphld the values and principles f public service This unit f cmpetency describes the utcmes required t demnstrate ethical cnduct required f thse in public service. It includes applying ethical standards and dealing with ethical prblems. PSPGOV314A Cntribute t cnflict management This unit cvers the requirement t cntribute t cnflict management in the wrkplace between self and thers, such as staff r clients. It includes recgnising the presence f cnflict, dealing with emtins, vercming barriers t cmmunicatin, gathering the facts, agreeing n and implementing actin. It des nt include managing cnflict between tw ther parties, frmal negtiatin, cunselling r cnducting mediatin. PSPLEGN301B (25) Cmply with legislatin in the public sectr This unit cvers cmpliance with legislatin and related public sectr plicy guidelines and prcedures. It includes identifying and cmplying with legislative requirements and reprting incidents f nn-cmpliance. Grup B Elective Units BSBFIA302A Prcess payrll t prcess payrll frm prvided data using manual and cmputerised payrll systems. BSBFIA303A Prcess accunts payable and receivable t maintain accunts payable and accunts receivable recrds, including prcessing payments t creditrs and handling verdue accunts receivable. BSBFIA304A (60) Maintain a general ledger t maintain a general ledger within an rganisatin including prcessing jurnal entries and preparing a trial balance. BSBADM307B (15) Organise schedules t manage appintments and diaries fr persnnel within an rganisatin, using manual and electrnic diaries, schedules and ther appintment systems. BSBITU302B Create electrnic presentatins t design and prduce electrnic presentatins fr speakers, fr self-access and fr nline access. BSBITU303A (90) Design and prduce text dcuments t design and develp predminantly text based dcuments using advanced features f wrd prcessing sftware. BSBITU304A (35) Prduce spreadsheets t develp spreadsheets thrugh the use f spreadsheet sftware Page 5

6 BSB30912 Certificate III in Business Administratin (Educatin) BSBITU306A (80) Design and prduce business dcuments t design and prduce varius business dcuments and publicatins. It includes selecting and using a range f functins n a variety f cmputer applicatins. BSBITU309A Prduce desktp published dcuments t design and prduce desktp published dcuments BSBWRT301A Write simple dcuments t plan, draft and review a basic dcument befre writing the final versin. Grup C Elective Units BSBCUS301B (35) Deliver and mnitr a service t custmers t identify custmer needs and mnitr service prvided t custmers. Operatrs may exercise discretin and judgement using apprpriate theretical knwledge f custmer service t prvide technical advice and supprt t custmers ver either a shrt r lng term interactin. BSBDIV301A Wrk effectively with diversity t recgnise and interact prductively with diversity in the wrkplace. BSBFIA301A (60) Maintain financial recrds t maintain financial recrds fr a business. It includes maintaining daily financial recrds such as recnciling debtrs' and creditrs' systems, preparing and maintaining a general ledger, and preparing a trial balance. BSBADM302B (60) Prduce texts frm ntes t take ntes frm ral r printed surces t prduce accurate text BSBADM303B Prduce texts frm audi transcriptin t transcribe frm an audi surce using keybarding techniques and t prduce accurate texts BSBADM311A (15) Maintain business resurces t determine, administer and maintain resurces and equipment t cmplete a variety f tasks. BSBINM301A Organise wrkplace infrmatin t gather, rganise and apply wrkplace infrmatin in the cntext f an rganisatin's wrk prcesses and knwledge management systems. BSBINM302A Utilise a knwledge management system t access and use a knwledge management system, t input int a knwledge management system, and t cntribute t mnitring, reviewing and imprving a knwledge management system and wrk practices BSBINM303A (15) Handle receipt and despatch f infrmatin t receive and distribute incming mail, and t cllect and despatch utging mail. Page 6

7 BSB30912 Certificate III in Business Administratin (Educatin) BSBINN201A (35) Cntribute t wrkplace innvatin t make a practive and psitive cntributin t wrkplace innvatin. BSBCMM301B Prcess custmer cmplaints t handle frmal and infrmal negative feedback and cmplaints frm custmers. Operatrs may exercise discretin and judgement using apprpriate knwledge f prducts, custmer service systems and rganisatinal plicies t prvide technical advice and supprt t a team. BSBITU301A Create and use databases t create simple tw table relatinal databases with reprts and queries, fr the strage and retrieval f infrmatin BSBITU305A (40) Cnduct nline transactins t undertake a range f nline transactins, including banking, buying and selling prducts and services. BSBWHS401A Implement and mnitr WHS plicies, prcedures and prgrams t meet legislative requirements t implement and mnitr the rganisatin s wrk health and safety (WHS) plicies, prcedures and prgrams in the relevant wrk area in rder t meet legislative requirements. BSBPRO301A Recmmend prducts and services t prvide advice and infrmatin within an rganisatin abut the develpment and distributin f its prducts and services BSBSUS201A Participate in envirnmentally sustainable wrk practices t effectively measure current resurce use and t carry ut imprvements including reducing the negative envirnmental impact f wrk practices BSBWOR204A Use business technlgy t select, use and maintain a range f business technlgy. This technlgy includes the effective use f cmputer sftware t rganise infrmatin and data BSBWOR301B Organise persnal wrk pririties and develpment t rganise wn wrk schedules, t mnitr and btain feedback n wrk perfrmance, and t maintain required levels f cmpetence. Operatrs may exercise discretin and judgement using apprpriate theretical knwledge f wrk scheduling and perfrmance imprvement t prvide technical advice and supprt t a team. BSBWOR302A (25) Wrk effectively as an ff-site wrker t negtiate and perfrm self-managed, self-directed wrk as an ffsite wrker perfrming agreed duties at an alternative site during sme r all f scheduled wrk hurs. Page 7

8 BSB30912 Certificate III in Business Administratin (Educatin) Emplyability Skills The fllwing table cntains a summary f emplyability skills fr this qualificatin. Emplyability Skills are defined as "skills required nt nly t gain emplyment, but als t prgress within an enterprise s as t achieve ne's ptential and cntribute successfully t enterprise strategic directins". Emplyability skills are embedded in units f cmpetency and assessed as part f the unit. The Emplyability Skills fr this qualificatin are listed belw. Cmmunicatin cmmunicating with clleagues and clients t handle verbal inquiries such as enrlment advice, payrll questins r recrds enquiries interpreting the needs f custmers clearly cmmunicating wrkplace infrmatin t thers (verbal and nn-verbal) cmmunicating sensitively in a crss-cultural cntext cmmunicating with peple wh speak languages ther than English interpreting needs f students and clients (internal r external) reading and interpreting wrkplace related dcumentatin writing t audience needs Teamwrk applying knwledge f wn rle t cmplete activities efficiently t supprt team activities and tasks wrking in a team f peple t prvide general ffice and educatinal administratin and/r recrd keeping services wrking with diverse individuals and grups Prblem Slving develping practical respnses t cmmn breakdwns in wrkplace systems and prcedures rectifying discrepancies r errrs in dcumentatin and transactins taking actin t reslve cncerns Initiative and Enterprise adapting t new and emerging situatins in the wrkplace being practive and creative in respnding t wrkplace prblems, changes and challenges Planning and Organising allcating resurces t wrkplace tasks and requirements cllecting, analysing and rganising wrkplace data identifying risk factrs and taking actin t minimise risk rganising meeting schedules fr clients and clleagues and negtiating alternative arrangements planning fr cntingencies planning infrmatin and dcumentatin requirements utilising r determining required resurces Self-management fllwing wrkplace dcumentatin such as cdes f practice r perating prcedures prjecting a prfessinal image when representing the rganisatin setting wn wrk prgram and managing time t ensure tasks are dne n time taking persnal respnsibility at the apprpriate level wrking ethically when dealing with financial transactins Learning maintaining cntinuus learning by seeking ut pprtunities fr imprvement and develping new skills seeking assistance and expert advice Technlgy using business related technlgy safely (OHS) using business technlgy such as sftware prgrams fr wrd prcessing spreadsheets, presentatin and scheduling Page 8

9 BSB30912 Certificate III in Business Administratin (Educatin) Registratin f Interest Certificate III in Business Administratin (Educatin) (BSB30912) Name: Address Phne Mbile Details f ther Training Qualificatins cmpleted Study intentins Study reasns Emplyer supprt D yu have internet access at wrk and at hme? If yes, what type f internet access d yu have? Other infrmatin: FAX OR t RIVER MURRAY TRAINING Fax: (08) admin@r-m-t.cm.au Page 9