MANAGER INFORMATION, COMMUNICATION & TECHNOLOGY JOB & PERSON SPECIFICATION

Transcription

1 MANAGER INFORMATION, COMMUNICATION & TECHNOLOGY JOB & PERSON SPECIFICATION MARCH 2011

2 POSITION: MANAGER INFORMATION, COMMUNICATION & TECHNOLOGY (ICT) Jb purpse The Manager Infrmatin, Cmmunicatin & Technlgy (ICT) is respnsible fr the strategic and hands n day-t-day management, delivery and supprt f the rganisatin s infrastructure t meet the business needs f the rganisatin, and its client users. As an integral management team member, this psitin will be respnsible fr the review, enhancement and integratin f systems that supprt the strategic and peratinal plans and enhance the rganisatins capability f prviding quality services t its clients. The Manager - ICT will lead and manage the rganisatin s preparedness in the changing infrmatin and cmmunicatin envirnment in which it perates, including external stakehlder expectatin requirements fr infrmatin and cmmunicatin technlgy system interfaces such as ecmmerce. The Manager - ICT will effectively respnd t the needs f grwth within the rganisatin, in establishing new lcatins, redevelping existing systems, and the related infrmatin and cmmunicatin requirements t ensure the rganisatin achieves its strategic and peratinal bjectives. Direct reprts Infrmatin Systems Crdinatr, ICT Supprt Officers, IT Training Officer, Infrmatin Systems Analyst. Respnsibilities and key result areas Undertake duties in accrdance with the philsphy, business practices and plicies f the rganisatin. Strategic directin cntributing t the rganisatin s strategic planning and dcumenting prpsals fr ICT prjects utlining strategies, bjectives and the estimated csts fr prviding ICT services acrss all departments; develping the ICT strategic plan in cnsultatin with the ICT team and the Executive Team and reprt n utcmes against bjectives; cnsulting with the Executive Team, line managers and departments in analysing requirements, investigating ptins, prviding expert advice n ICT develpments and benefits t be derived frm them and aligning business infrmatin requirements with strategic pririties and directins; managing the develpment f slutins and implementing change in the technlgy/peratinal envirnment which meet crprate and peratinal requirements; cmmunicating plicy and strategic advice n ICT matters; Manager Infrmatin, Cmmunicatin & Technlgy Page 1

3 Respnsibilities and key result areas (cnt) maintaining an awareness f industry and gvernment directins and develpments in infrmatin and related technlgies and, where apprpriate, investigating their applicatin within the rganisatin; leading and managing change prjects within budget timeframes and cnstraints; preparing business cases t supprt imprvement and/r acquisitin f infrmatin technlgies. Infrastructure management recmmend, manage and cntrl peratinal budgets and frecasts; ensuring internal and external cntracts, suppliers and service level agreements are cntractually achieved and delivered; cntinually imprving and disseminating infrmatin technlgy methdlgies and standards; undertaking day-t-day hands n ICT management, maintenance and supprt services acrss all sites, t ensure the ICT infrastructure is maintained at peak peratinal level, highly available, rbust and secure; ensuring ICT infrastructure cnfrms t statutry and legal regulatins regarding systems cntrls, privacy and security f infrmatin; develping ICT infrastructure architecture requirements/analysis and slutin design; in cnsultatin with Executive Manager Financial Services, maintain assets n an a apprpriate register including hardware and sftware assets and license agreements; identifying and managing infrastructure upgrades and their installatin and maintenance (including telecmmunicatin, sftware, hardware) and this be planned t minimise disruptin t existing services; prviding recmmendatins fr replacement/upgrading f ICT assets and link such needs t the budget prcess and purchase plicy within the rganisatin; practively mnitring and managing the perfrmance f crucial equipment and services including netwrks, servers, data bases, telecmmunicatins, etc; mnitring and managing strage space and prviding input int future grwth plans; develping, maintaining, scheduling and mnitring backup plicies and prcedures (within the established plicy system) t ensure daily, weekly, mnthly and end f year backup prcesses are rbust and reliable t meet the service delivery needs f the rganisatin; managing external prviders t ensure the timely delivery f ICT infrastructure maintenance and supprt services; ensuring custmer service standards, internal and external, are applied and adhered t; ensuring ICT business cntinuity and disaster recvery plans and prcesses are in place acrss the rganisatin; prviding technical supprt, perfrming detailed and well dcumented fault investigatins, timely and apprpriate crrective actin t address netwrk and system incidents; prviding ut f business hurs supprt t ensure security and integrity, cntinuity and availability f the rganisatin s infrastructure and systems; Manager Infrmatin, Cmmunicatin & Technlgy Page 2

4 Respnsibilities and key result areas (cnt) actively participating in the develpment f ICT plicies and prcedures within the established plicy system; perfrming security system administratin t manage delivery f applicatins via internal and external cnnectins including the develpment and applicatin f security plicies and maintenance f accurate recrds; develping and prviding regular business reprting, demnstrating perfrmance against service expectatins, requirements and team achievements. Human resurce management prviding fcused leadership, management, caching and mentring t staff including effectively driving planning and undertaking regular perfrmance reviews and ensuring that a culture f high level custmer service and nging develpment f efficient wrk practices, is embedded in acrss the team; allcate and manage resurces acrss the peratinal and prject activities; prviding prfessinal, transparent, accuntable leadership t the ICT divisin including cntractrs and emplyees; ensuring efficient and effective ICT perating and reprting systems are in place and that staff are apprpriately trained in their peratin; managing emplyee recruitment, mvement and cnduct as required in accrdance with due prcesses. Custmer service and relatinship management maintaining relatinships with private and public sectr rganisatins, custmers and service prviders in rder t capitalise n pprtunities and t remain infrmed f current trends and practices; acting as a change champin by imprving prcesses and efficiency thrughut the rganisatin; building partnerships with executive and managers/team leaders based n trust and credibility; prviding integrity and cnsistency f technlgy acrss the rganisatin; participating in in-huse cmmittees and wrking grups, and represent the rganisatin n external industry cmmittees and amngst ther stakehlders in a psitive manner; establishing prfessinal netwrks internally and externally fr the develpment and maintenance f a psitive culture f cperatin; marketing t management and staff the services that can be prvided frm the ICT department and ensure effective relatinships are maintained with ther departments; keeping abreast f the industry standards, regulatins and develpments by maintaining relatinships with peak bdies and industry grups and ther relevant rganisatins; ensuring the prvisin f high quality custmer fcussed services thrugh regular cnsultatin with key managers; assisting with training and caching f users and IT staff; actively participating in training and prfessinal develpment pprtunities. Manager Infrmatin, Cmmunicatin & Technlgy Page 3

5 Respnsibilities and key result areas (cnt) Occupatinal health, safety, welfare and injury management undertaking all duties in accrdance with the rganisatin s Quality Management System, plicies and prcedures; participating in the rganisatin s Quality Management System and a cmmitment t prcesses f cntinuus imprvement activities, including auditing, surveys and needs analysis; maintaining a safe wrk envirnment in accrdance with the rganisatin s Occupatinal Health and Safety Plicies and Prcedures, and actively participating in the rehabilitatin f staff injured at wrk; assisting in the n-ging maintenance f a safe wrk place thrugh invlvement in the implementatin f safe systems f wrk in accrdance with Occupatinal Health and Safety Plicies and Prcedures; participating in mandatry Health and Safety training sessins; identifying and reprting hazards in the wrkplace. Privacy and cnfidentiality adhering t the rganisatin s Privacy f Infrmatin Plicy and Prcedure at all times; maintaining a duty f cnfidentiality t all residents, clients, vlunteers and staff; ensuring that any Cnfidential Infrmatin that becmes knwn thrugh the curse f emplyment with the rganisatin is kept cnfidential including infrmatin relating t the rganisatin :- business r peratinal interests; methdlgy and affairs; financial infrmatin; and anything else that is ntified as being cnfidential. Other duties and prjects as directed. Specific requirements travel t ther rganisatinal sites n a regular basis; wrk additinal hurs t meet deadlines and ther requirements, n vertime will be paid; underg a satisfactry plice check, t be physically and mentally capable and reprt t wrk in a fit state t perfrm all duties; actively participating in perfrmance reviews, perfrmance develpment, training (including OHS&W and fire safety) and supervisin pprtunities. Manager Infrmatin, Cmmunicatin & Technlgy Page 4

6 PERSON SPECIFICATION Educatinal/Vcatinal Qualificatins Tertiary qualificatins in infrmatin technlgy, prject management r a relevant discipline are essential. Experience/Ability a successful and prven track recrd as an ICT Manager, Prject Manager, r ICT Cnsultant in a multi-disciplinary rganisatin; demnstrated ability t develp, lead, implement and manage cntemprary ICT systems, prgrams, plicies and peratinal practices t successfully supprt the strategic bjectives f a business in a dynamic and cmpetitive envirnment; a prfessinal cnsulting services apprach t the business, with demnstrated cmmercial acumen and superir intellect and skills in business analysis and systems design; sund understanding and cnceptual knwledge f leading ICT practices, systems and cnsulting methdlgies t develp and implement ICT systems change; systems management experience. Knwledge demnstrated knwledge f current develpments and practices in the field f IT; understanding and knwledge f IT standards. Attributes/Skills and Abilities cmmitment t the rganisatin s values and visin; ability t generate encuragement and enthusiasm acrss a team; actively supprts change; custmer fcused and able t understand all stakehlder needs including residents, vlunteers and staff; cntinuus imprvement fcus; able t manage cmpeting pririties; creates pprtunities; demnstrates initiative; cntributes t verall mnitring f quality and standards; high level prblem slving skills and analytical abilities able t weigh alternatives and make recmmendatins r devise plans; high level negtiatin skills, able t manage multi-party negtiatins; exceptinal cmmunicatin skills bth written and ral; cmmercial acumen; high level rganisatinal abilities; high level prficiency acrss Micrsft suite f packages. Manager Infrmatin, Cmmunicatin & Technlgy Page 5

7 HOW TO APPLY Applicatins shuld be frwarded t Heidi Jnes by @hender.cm.au Telephne enquiries may be directed t Heidi n (08) r t Julie Fleet n (08) Applicatins clse Friday 25 March Please Nte Yur applicatin will be autmatically acknwledged by a return . Manager Infrmatin, Cmmunicatin & Technlgy Page 6