Corporate Profile, 2014

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1 Cpyright 2014 IT-Serve.cm All rights reserved. IT-Serve.cm Crprate Prfile, 2014 Internatinal experience, Reginal reach, Lcal understanding Dubai Abu Dhabi Sharjah Oman Qatar Saudi Arabia IT-Serve.cm PO Bx 72130, Dubai, United Arab Emirates Phne: (+971)

2 Cpyright 2014 IT-Serve.cm All rights reserved. Wh We Are IT-Serve.cm is a cmplete managed IT services and supprt prvider that ffers everything frm cabling infrastructure t managed helpdesk and clud slutins. Funded in Dubai the year 2001 t cater fr a gap in the market fr a reliable, western educated and qualified IT service and supprt slutin. Offering Managed IT and Clud Services in the GCC regin, with presence in UAE, Qatar, Oman and Saudi Arabia. Middle East s first Clud Transitin cmpany. IT-Serve.cm PO Bx 72130, Dubai, United Arab Emirates Phne: (+971)

3 Cpyright 2014 IT-Serve.cm All rights reserved. What We D IT-Serve.cm PO Bx 72130, Dubai, United Arab Emirates Phne: (+971)

4 Cpyright 2014 IT-Serve.cm All rights reserved. IT Cnsultancy IT-Serve s cnsultancy divisin includes qualified cnsultants n ICT, Audi Visual, Security and ELV. Our cnsultants fllw the prject frm start t finish including the fllwing phases cmpleting the cnsultancy lifecycle. Discvery and Analysis Cnceptual Design Risk Management Specificatin Dcumentatin Value Engineering and Tender Supprt Pst Design Cnsultancy IT-Serve.cm PO Bx 72130, Dubai, United Arab Emirates Phne: (+971)

5 Cpyright 2014 IT-Serve.cm All rights reserved. IT Infrastructure Our IT Infrastructure service includes the delivery f a brad range f telecmmunicatins and netwrking services f exceptinal quality at cmpetitive prices. Our unique experience in multi-vendr, multi-technlgy, multi-service netwrks makes us the ideal chice fr prjects f all sizes. Structured Cabling Installatin Managed Wireless Slutins Telephne Systems (IP and Digital) Security Systems (CCTV & Access Cntrl) Audi / Visual Slutins Data Centre Design & Build IT-Serve.cm PO Bx 72130, Dubai, United Arab Emirates Phne: (+971)

6 Cpyright 2014 IT-Serve.cm All rights reserved. IT Slutins Our IT Slutins enable yu t meet the demands f yur SME r Enterprise business by prviding a prven apprach t designing and deplying effective IT slutins, whilst ffering chice n hw they are perated. Server setup and Data center Slutins Netwrk security, Firewalls and VPN slutins Data Backup and Disaster recvery Micrsft Slutins Applicatins, Share pint, Patch management, Office 365, etc. Mbility and Accessibility Slutins Others a wide range f IT slutins IT-Serve.cm PO Bx 72130, Dubai, United Arab Emirates Phne: (+971)

7 Cpyright 2014 IT-Serve.cm All rights reserved. Managed IT Services Our practive apprach means that ften prblems are identified and slved by IT-Serve befre yu will be aware f them. Back up Management Patch/FW Management Service Mnitring & Ntificatin Event Lg Mnitring System Analysis Disaster Recvery Teams f fully qualified engineers Cmplete Call Center service Hsted and Clud Envirnments IT-Serve.cm PO Bx 72130, Dubai, United Arab Emirates Phne: (+971)

8 Cpyright 2014 IT-Serve.cm All rights reserved. Managed IT Services Prgram Elements Managed Server Managed Wrkstatin Managed Netwrk Included Services 24x7 Advanced Perfrmance Mnitring Server Cnfiguratin Management & Key Applicatin Maintenance Micrsft and 3 rd Party Patch Management Real Time Server Optimizatin & Scheduled Preventative Maintenance Wrkstatin Cnfiguratin Management Micrsft and 3rd Party Patch Management Real Time Wrkstatin Optimizatin Scheduled Preventative Maintenance Firewall Management and Maintenance Ruter and Switch Perfrmance Mnitring Managed Security Managed Backup Managed Supprt Anti-Virus Mnitring and Management Anti-Spam Mnitring and Management Regular Vulnerability Scan and Reprt Backup Deplyment and Cnfiguratin Backup Perfrmance Mnitring & Backup Sftware Updates Data Center Replicatin and Disaster Recvery Planning Mnthly Netwrk Health Review Unlimited Netwrk, End-user and Netwrk Supprt IT-Serve.cm PO Bx 72130, Dubai, United Arab Emirates Phne: (+971)

9 Cpyright 2014 IT-Serve.cm All rights reserved. Our Apprach Discvery Understand client requirements and define success criteria, client apprval & reprting prcess. Define apprach and key milestnes. Feasibility/Survey Design Prpsal Implementatin Prject Clsure Site assessment in rder t evaluate design, csts and lcatin. Design slutin based n the first tw stages. Develp within clients budget. Bill f Quantity t be prepared based n initial design and studies. Prject Manager(s) assigned t fllw prject frm start t finish. Prject Managers all fllw PRISM management methdlgy which is an IT directed methdlgy based n PRINCE2. Clsure reprt including all required dcumentatin will be handed ver and explained including Service Level Agreements. IT-Serve.cm PO Bx 72130, Dubai, United Arab Emirates Phne: (+971)

10 Cpyright 2014 IT-Serve.cm All rights reserved. HSE Plicy IT-Serve is cmmitted t maintaining a safe, healthy and sustainable envirnment wherever we perate. IT-Serve s HSE plicy standard will supprt effrt and sets ut the framewrk within which IT-Serve will manage ccupatinal health and safety. Within IT-Serve, the management f health and safety is abut creating a culture dedicated t eliminating near misses, accidents at site and wrk related ill health. The primary fcus fr health and safety rests with the business unit cncerned, ensuring that all health and safety are identified and satisfactrily managed. The plicy standard includes details n the standards required fr effective health and safety management systems and where necessary wrking t ur custmers systems. IT-Serve.cm PO Bx 72130, Dubai, United Arab Emirates Phne: (+971)

11 Cpyright 2014 IT-Serve.cm All rights reserved. Methd Statement The purpse f the Detailed Methd Statement is t give general guidelines t staff, clients, and venues, n the preferred methds emplyed in the installatin f equipment, and the prvisin f systems, their risks and cntrls. The belw is ne example fr SCS. Scpe f Wrk utlined in the Methd statement include: Supervisin f pulling f CAT 6 /CAT 6A /CAT 6A FTP cables Terminatin f data pints and ITS Rack / Cabinet Dressing f UTP cables in ITS Cabinet Testing f UTP cables Labeling f RJ45 pints Installatin f RJ45 Mdules t ITS Rack / Cabinet Testing and cmmissining f data Pints IT-Serve.cm PO Bx 72130, Dubai, United Arab Emirates Phne: (+971)

12 Cpyright 2014 IT-Serve.cm All rights reserved. Prject Plan & Prgress All Prjects undertaken by IT-Serve fllw the principles and themes stated in the PRINCE2 Prject methdlgy. Precise fllw-up during the prgress f the prjects help us reach milestnes within the given tlerances f resurces, time and budget. Risks are freseen and Quality Assurance is guaranteed. IT-Serve.cm PO Bx 72130, Dubai, United Arab Emirates Phne: (+971)

13 Cpyright 2014 IT-Serve.cm All rights reserved. Risk Management Strategy When the prject team uses practive risk management, they assess risks cntinuusly and use them fr decisinmaking in all phases f the prject. They carry the risks frward and deal with them until they are reslved r until they turn int prblems and are handled as such. Risks are inherent in any prject. Furthermre, risk taking is essential t prgress, usually, cmmunicating risks dwn the chain f cmmand is easy, but cmmunicating risks up the chain f cmmand is difficult. This Risk Management Plan will be a living dcument in that it will cnstantly be analyzed, and items will be added and remved as required during the life f the prject. IT-Serve.cm PO Bx 72130, Dubai, United Arab Emirates Phne: (+971)

14 Cpyright 2014 IT-Serve.cm All rights reserved. Our Clients Our clients include IT-Serve.cm PO Bx 72130, Dubai, United Arab Emirates Phne: (+971)

15 Cpyright 2014 IT-Serve.cm All rights reserved. IT-Serve.cm PO Bx 72130, Dubai, United Arab Emirates Phne: (+971)

16 Cpyright 2014 IT-Serve.cm All rights reserved. Our Partners Our partners include IT-Serve.cm PO Bx 72130, Dubai, United Arab Emirates Phne: (+971)

17 Cpyright 2014 IT-Serve.cm All rights reserved. IT-Serve.cm PO Bx 72130, Dubai, United Arab Emirates Phne: (+971)

18 Cpyright 2014 IT-Serve.cm All rights reserved. Media Buzz! Recent cverage by news media cmpanies IT-Serve.cm PO Bx 72130, Dubai, United Arab Emirates Phne: (+971)

19 Cpyright 2014 IT-Serve.cm All rights reserved. IT-Serve.cm PO Bx 72130, Dubai, United Arab Emirates Phne: (+971)

20 Cpyright 2014 IT-Serve.cm All rights reserved. Thank yu fr yur time We wuld like t thank yu fr giving us the pprtunity t be able t demnstrate wh IT-Serve.cm are, what we d and hw we d it; thereby giving yu an understanding f ur ability. Fr mre details, please cntact us at: Call: (+971) Visit: Dubai Office: (+971) Abu Dhabi Office: + (971) Oman Office: (+968) Qatar Office: (+974) IT-Serve.cm PO Bx 72130, Dubai, United Arab Emirates Phne: (+971)

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