2 Overview What is ITIL? Brief Ottawa GIS Backgrund Prject Request The basis f ur existence in GIS, a need fr GIS service. Where d they cme frm? Service Strategy Financial Management (ROI vs. Expense) Prtfli Management Level f Service Demand Service Design Level f Service Catalg Yur menu f services Data Security In-Huse r Cnsultants Capacity (Speed/Strage) Weighing demand with data and supprt staff. Cntingency (Wh will be effected when the data is lst) Service Transitin Service Assets Transitin Planning Release and Deplyment Service Operatin Service Desk peratins Applicatin Mgmt. (versins/ releases) Technical Management (Hardware updates) Prblem Mgmt. (Issues and hw t deal with them) Cntinual Service Imprvement Hw d we maintain a useful service frm start t finish.
3 What is ITIL? Infrmatin Technlgy Infrastructure Library - Is a standard fr IT Service Management. - Is abut the management f services t deliver value t the business (Cunty) - Services include infrastructure supprt, applicatin develpment and applicatin supprt. - These are frmalized prcedures/steps t fllw t imprve the quality f services prvided t the business (Cunty)
4 What is ITIL? ITIL is made up f 5 Functins: - Service Strategy - Service Design - Service Transitin - Service Operatin - Cntinual Service Imprvement
5 Ottawa Cunty GIS Backgrund and Infrastructure GIS Team in the Ottawa Cunty Infrmatin Technlgy Dept Servers, running in a Virtual Envirnment (VM) 4 servers & SAN strage Tw SDE's (Publishing and Prductin) Tw Web Servers 1 test 1 prductin AGS Standard Licensing (42 internal ArcGIS Arc View\Inf\Editr license, mst Arc View/Basic users) Multiple Online Applicatins (Public, LU and Department) Custmized Arc/Reader applicatins fr Internal and external use Lcal Unit Partnership (18 f 24) Agency Partnership (OCRC, OCCDA, GR Water) Cunty Departments (Prcess integratin) Mandate Supprt Fur Staff Members (Manager, Sys Analyst, Prgrammer and a Technician)
6 GIS Prject Request Develp a systematic methd fr ranking and priritizing request Questins t ask: Des this request affect citizen s safety? (911/emergency planning) Hw many users will this request impact? Des the cst f the request utweigh the verall benefits? Is this request part f an verall prcess with prject scpe? Des the request directly cntribute t a cunty mandate? Will the request ffset peratinal cst? (In time savings, dllar savings and/r generate revenue)
7 GIS Prject Request Where t Start? Hw d we rank request? (establish type f request): Emergency (Safety 911 related) Cunty Imprtance? (State and/f Federal Mandate) Revenue Generatin / Time Saving, create efficiencies Municipality, Internal Department, Cunty Agency and/r Public Engineering Firms / Cmmercial
8 Request Examples: Prperty Mapping Applicatin Brad user base Psitive impact n cunty business Time efficiency cst savings (use can be measured) Public Incident mapping applicatin: Affects verall citizen safety Has psitive impact n multiple departments Creates cst savings thrugh time efficiencies Wildly ut f prject scpe Electin Mapping Canvassing Bk: (Last) High develpment cst Time t create Material cst Limited usability
9 Identify yur Level f Service Chas Prjects are take at all levels, first cme first served Reactive Prcesses are started in respnse t immediate needs. Prjects are dne piecemeal t achieve a slutin. Practive Methds are in place and fllwed fr a majrity f GIS prjects and prcesses but are n standardized frmat. Optimized Meet and/r exceed business needs with in place prcedures fr prject management.
10 Service Strategy (3 Main functins) Establishes an verall strategy fr the rganizatin s planned IT/GIS services and IT/GIS Service management practices. Define the market, Develp the fferings, Identify strategic Assets, prepare fr executin. Creating Value t the rganizatin and Calculating that Value Financial Management Prtfli Management Demand Management
11 Service Strategy Questins Utility + Warranty = Value Fit fr purpse Fit fr Use What service shuld we ffer and t whm? Hw d we create value fr ur custmers/users? Hw d we define service quality? Hw d we allcate resurces?
12 Service Strategy Warranty calculated Utility Calculated
13 Service Strategy Financial Management Financial Management Quantifies the value f the GIS service and its assets in additin t establishing the peratinal financial frecast (budget) fr the service. Assets: Hardware, Sftware, Data and knwledge Ottawa Cunty GIS Assets Measured:
14 Service Strategy Financial Management Ensuring the business (Cunty) understands the cst f prviding the service. (Initial understanding and current understanding)
15 Service Strategy (Prtfli Management) Prtfli Management Managing the prtfli f services being delivered. Managing Services and cntinuus evaluatin f their value. Data (data layer plan) (see hand-ut) Applicatins
16 Service Strategy (Prtfli Management) What service des GIS Prvide? Data Raster Data (Aerials, IR and LiDAR Vectr Data sets Scanned Dcuments Applicatins Online applicatins that prvide a service Desktp applicatins that allw users t create their wn service Training
17 Service Strategy (Demand Management) Demand Management Understanding and influencing a custmer s demand fr services and prvisin f capacity t meet the demand. Calculating Demand:
18 Service Strategy Demand Management (Establish the Wrklad) 2011 Budget 2014 Budget * FTE in 2012 went frm 5 dwn t 4
19 Service Strategy Demand Management (Establish the Wrklad) (Methd f Calculatin)
20 Service Strategy (Outcmes) Detailed descriptin f the GIS Services delivered t custmers A Strategic Plan fr achieving bjectives set by the Cunty. Financial Budget and Perfrmance evaluatin plan Frmalizatin f the level f Utility (ROI) and Warranty (Measured System Access) fr the service GIS prvides.
21 Service Strategy (Value) This allws the business (Cunty) t understand: Services that will be prvided Wh the custmers and users f the service are and will be Measured Value f the service t the custmers and users Cst f the service Capacity f GIS t deliver the service
22 Service Design Is the phase where new r changed services are aligned with the business gals identified in the service strategy phase. This is where services are designed and/r develped fr intrductin int the prductin envirnment.
23 Service Design (7 Main functins) Level f service Availability Management Capacity Management Cntinuity Management Service Catalg Supplier Management Infrmatin Security Management
24 Service Design Level f service (efficiencies) Allws GIS t negtiate, agree and dcument the apprpriate GIS Service targets that align with the Cunty s Gals and Objectives. (SLA s) Availability Management (utcmes) Defining, analyzing, planning, measuring and imprving the availability f GIS Services. Designed t meet Cunty business requirements. Capacity Management The gal is t ensure the supply f GIS resurces meets the custmer s / user s demand fr them
25 Service Design Capacity Management Cntinued Mving frm the physical server envirnment t the Virtual Envirnment. Prductin SDE / Publishing SDE D we have enugh strage space? D we have enugh RAM? D we have enugh Prcessing pwer? Cntinuity Management GIS cntinuity: preparing fr recvery. Server replicatin (GIS is a discretinary service) D we spend thusands f dllars t have failver cntingency? What Mandates will be affected? Withut full cntingency hw lng can we be back up and running? Server Failure f August (wrst case scenari) Server and data back up Ottawa GIS uses LTO3 tape system SQL backed up nightly
26 Service Design Service catalg Describes the services that are currently in the prductin envirnment, business prcesses that are enabled and the custmer s service quality expectatins (SLA s and perfrmance) Supplier Management GIS manages the business requirements and SLA s prduced by 3 rd party cntracts. (LLC s vendrs) Infrmatin Security Prtects the infrmatin cnfidentiality, integrity and availability by creating and enfrcing an infrmatin security plicy. (Central Dispatch/ Incidents, Public Health data)
27 Service Design (utcmes) Business requirements fr planned services Functinal requirements Service Level Requirements Operatinal Level Requirements Organizatinal Readiness Assessment Service Management Plans Financial plans (budget) Disaster Recvery plans Service Imprvement plans Capacity and Availability plans Incident management plans Service Lifecycle Plan
28 Service Design (value) Creating a standard t fllw Cnsistency f services Easier Implementatin f new and/r changed services Imprved GIS Service alignment with Cunty needs Imprved Quality f Service
29 Align Rles with Wrklads Cunty Business Alignment Ottawa Cunty IT Department Perfrmance Indicatrs Cunty Visin Cunty Missin Cunty SWOT GIS Visin GIS Missin GIS SWOT Are we wrking twards achieving ur visin? Are we perating within the purpse and scpe? Cunty Strategies and Gals Strategic Gals Tactical Gals Operatinal Gals What needs t be Measured What needs t be Measured What needs t be Measured Ottawa Cunty Objectives Ottawa Cunty IT Objectives Perfrmance Indicatrs
30 Service Transitin Service Transitin is the phase where new r Changed Services are transitined int Service Operatin aka: prductin. Managing capacity and resurces needed t package, build, test and deply a release int prductin Ensuring services can be managed, perated and supprted in accrdance with requirements established in Service Design.
31 Service Transitin (4 Main Cmpnents) Change Management Ensures standardized methds and prcedures are used t manage all changes t services r prductin envirnments. Service Asset and Cnfiguratin Mgmt. Asset management tracks and reprts the value and wnership f financial assets thrughut their service life. Cnfiguratin Management tracks, using a Cnfiguratin Management Data Base (CMDB), the cnfiguratin items (CI) f an IT System. Release and Deplyment Management Prepared services fr release int the prductin envirnment Knwledge Management The prcess that IT and GIS use t cllect, analyze, and Exchange infrmatin and knwledge within the Cunty.
32 Service Transitin (Outcmes) Updates the service prtfli cnsisting f new r changed services Updates the service package that defines the services GIS prvides Updates the transitin plan used t mve services int peratinal prductin.
33 Service Transitin (Values) Ensures all changes cmply with cunty business requirements Manages the level f risk during service implementatin using cntingency plans. Standardizes the implementatin plan fr new and changed services. (same steps and prcedures applied fr data as well as new and updated/changed applicatins)
34 Service Operatin Service Operatin is where the value f the services in prductin are realized by the custmer/user. The day-t-day peratin f the prcesses that manage the services takes place. Where perfrmance metrics fr the services are gathered and reprted
35 Service Operatin (4 main functins and 6 prcesses) GIS Operatins Management Technical Management Service Desk (Shared Ottawa IT Service) IT as a unit prvide the element f Service Desk Operatins Applicatins and Data Infrastructure Help Desk GIS Applicatins Management Prcesses Event Management Incident Management Prblem Management Request Fulfillment Management Access Management Applicatin Life Cycle Management
36 Service Operatin GIS Operatins Management Respnsible fr the daily peratinal activities needed t manage infrastructure accrding t perfrmance standards defined during Service Design Technical Management Technical skill and resurces needed t supprt the nging peratin f the IT infrastructure
37 Service Operatin Applicatin Management Respnsible fr managing applicatins thrughut their life cycle. This functin supprts and maintains peratinal applicatins. Designing, Testing, and imprving applicatins that frm part f the GIS Service Prtfli
38 Service Operatin (prcesses) Event Management Alerts r Ntificatins created by an IT service, cnfiguratin item r mnitring tl (Less GIS Specific Mre IT Infrastructure related) Incident Management The prcess f quickly restring nrmal services when there is an interruptin t a service r a reductin in the quality f service. AGS Web Applicatins Cmpnents (Incident repair prcedures) Restart the service (check), restart SOC and SOM (check), Restart IIS (check) and if all that fails restart the web server(check). Still a n g re-run the parcel Cache and restart the web server. (remedies 95% f interactive mapping incidents)
39 Service Operatin (prcesses) Prblem Management Main gal t detect the rt cause f an incident, determine a reslutin and ensure that the incident des nt ccur again T many cnnectins t SDE (Optimized fr perfrmance) Netwrk issues SQL Transactin Lg filling space (regularly scheduled clean-up) Request Fulfillment Management Manage service request frm Users (Numara Ftprints) Incidents vs. service request. Tickets (lgged, measurable and reprted)
41 Service Operatin (prcesses) Access Management Manages the rights that are given t users t access GIS Services r data. SDE Access Viewers and Editrs Web Applicatins Permissins Sheriff s incident Mapping Applicatin Public incident mapping Applicatin Applicatin Lifecycle Management Maintaining and Managing Applicatins. In rder: Requirements fr service requested (Des it have Utility?) Design Build and Test Quality Review (Will it have Warranty?) Deply Operate Optimize (within review and prject scpe) Sheriff s incident mapping example
42 Service Operatin (utcmes) Technical Management Reprts IT Operatins Reprts Service Desk Reprts Applicatin Management Reprts SLA s Event Reprts Time Usage Reprts Resurce Perfrmance Reprts
43 Service Operatin (value) Service Strategy, the service is mdeled Service Design, the service is design, develped and cst validated In Cntinual Service Imprvement, the measures fr ptimizatin are identified.
44 Cntinual Service Imprvement Is respnsible fr cntinually aligning GIS Services t changing business needs. CSI identifies and implements imprvement int GIS Services that supprt business prcesses. CSI is abut lking fr ways t imprve prcess efficiency and cst effectiveness thrughut the entire service lifecycle.
45 Cntinual Service Imprvement Seven Step Imprvement prcess 1. What shuld be measured 2. What can be measured 3. Gather the necessary data 4. Prcess the data s it s understandable 5. Analyze the data fr trends 6. Present the infrmatin t apprpriate audience 7. Implement actin(s) in rder t imprve prcess
46 Cntinual Service Imprvement Service Measurement Defines the metrics that will be used during data analysis Service Reprting Organizes status and perfrmance data int infrmatinal reprts. Ex: dashbards, SLA reprts Service Imprvement GIS maintains and imprves the quality f the service by agreeing t, mnitring and reprting n GIS achievements
47 Cntinual Service Imprvement Service Reprting (Example)
49 Cntinual Service Imprvement (utcmes and value) Outcmes Service Imprvement plan Lessns learned dcuments that identify hw each prcess phase can be imprved Value Better infrmatin abut each service Imprved stability, reliability and availability Imprved metrics Clear view f GIS IT and Cunty Business alignment Better wrking relatinship with users and custmers
Service - Framewrk 2013 Getting Started Right with Service System Netwrk Firewall Sftware Service App With the right framewrk, enterprises f almst any size small t large can implement effective functinal
1 General Overview This is a Service Level Agreement ( SLA ) between and the Enterprise Windws Services t dcument: The technlgy services the Enterprise Windws Services prvides t the custmer. The targets
ITIL Service Offerings & Agreement (SOA) Certificatin Prgram - 5 Days Prgram Overview ITIL is a set f best practices guidance that has becme a wrldwide-adpted framewrk fr Infrmatin Technlgy Services Management
Help Desk Level Cmpetencies Level 1 Take user calls and manage truble tickets Ability t staff and manage the rganizatins helpdesk and effectively respnd t rutine custmer calls Ability t use prper grammar
ITIL Fundatin Certificatin Curse v3 Infrmatin Technlgy Service Management Curse Overview The purpse f the ITIL Fundatin certificate in IT Service Management is t certify that the candidate has gained knwledge
Infrmatin Services Hsting Arrangements Purpse The purpse f this service is t prvide secure, supprted, and reasnably accessible cmputing envirnments fr departments at DePaul that are in need f server-based
JOB SPECIFICATION FUNCTION JOB TITLE REPORTING TO GRADE WORK PATTERN LOCATION IT & Digital Netwrk Services Analyst Netwrk Services Team Manager Band D Full-time Birmingham TRAVEL REQUIRED Occasinally ROLE
ITIL Release Cntrl & Validatin (RCV) Certificatin Prgram - 5 Days Prgram Overview ITIL is a set f best practices guidance that has becme a wrldwide-adpted framewrk fr Infrmatin Technlgy Services Management
Curse 2786B: Designing a Micrsft SQL Server 2005 Infrastructure Abut this Curse This tw-day instructr-led curse prvides database administratrs wrking in enterprise envirnments with the knwledge and skills
Successin Planning & Leadership Develpment: Yur Utility s Bridge t the Future Richard L. Gerstberger, P.E. TAP Resurce Develpment Grup, Inc. 4625 West 32 nd Ave Denver, CO 80212 ABSTRACT A few years ag,
State f Michigan POLICY 1390 Infrmatin Technlgy Cntinuity f Business Planning Issued: June 4, 2009 Revised: June 12, 2014 SUBJECT: APPLICATION: PURPOSE: CONTACT AGENCY: Plicy fr Infrmatin Technlgy (IT)
Chapter 7 Business Cntinuity and Risk Management Sectin 01 Business Cntinuity Management 070101 Initiating the Business Cntinuity Plan (BCP) Purpse: T establish the apprpriate level f business cntinuity
Office f Infrmatin Technlgy Services Service Level Agreement Distributed Hsting and Distributed Database Hsting Nvember 12, 2013 Service Descriptin Distributed Hsting and Distributed Database Hsting Service
Sample Rle Descriptin Immunizatin Infrmatin System (IIS) Testing Analyst Nte: This rle descriptin is meant t ffer sample language and a cmprehensive list f ptential desired respnsibilities with crrespnding
1. PURPOSE OF POSITION This psitin is respnsible fr the delivery f peratinal supprt and maintenance f the TDHB IT infrastructure envirnment. This rle is als pivtal in the develpment and delivery f infrastructure
State f Wiscnsin DET Dedicated Virtual Hst Services Offering Definitin Dcument Revisin Histry Date Versin Creatr Ntes 10/29/2010 1.0 Phil Staley Initial draft 11/3/2010 1.1 Phil Staley Ryan McKee Secnd
Army DCIPS Emplyee Self-Reprt f Accmplishments Overview Revised July 2012 Table f Cntents Self-Reprt f Accmplishments Overview... 3 Understanding the Emplyee Self-Reprt f Accmplishments... 3 Thinking Abut
ISO Management Systems Guidance n understanding the benefits f an ISO Management System Welcme & Intrductins 4031 University Drive, 206, Fairfax, VA 22030 3 Grant Square, 243, Hinsdale, IL 60521 www.radiancmpliance.cm
MS SQL SERVER Curse Catalg 2012-2013 Micrs SQL Server 2012 Administratin This class cnsists f hands-n training that fcus n the fundamentals f administering the SQL Server 2012 database engine. Participants
Implementing SQL Manage Quick Guide The purpse f this dcument is t guide yu thrugh the quick prcess f implementing SQL Manage n SQL Server databases. SQL Manage is a ttal management slutin fr Micrsft SQL
The Imprtance Advanced Data Cllectin System Maintenance Berry Drijsen Glbal Service Business Manager WHITE PAPER knwledge t shape yur future The Imprtance Advanced Data Cllectin System Maintenance Cntents
Psitin Prfile Psitin Lcatin Reprting t Jb family Band BI/Infrmatin Manager Wellingtn Prfessinal Leaders/Specialists Band I Date February 2013 1. POSITION PURPOSE The purpse f this psitin is t: Lead and
SaaS Listing CA Clud Service Management 1. Intrductin This dcument prvides standards and features that apply t the CA Clud Service Management (CSM) SaaS ffering prvided t the Custmer and defines the parameters
There are tw purpses t these bi-mnthly calls: Meeting Minutes fr January 17, 2013 1. Prvide updates that may affect wrkflw user studies 2. Prvide a frum fr MIP Studies Users t ask questins and raise cncerns
1. PURPOSE OF POSITION The Service Desk Team Leader rle is respnsible fr managing the peratin f the Service Desk. This rle is crucial t ensuring custmer requirements are met in terms f cmmunicatin, priritising,
IT Help Desk Service Level Expectatins Revised: 01/09/2012 Overview The IT Help Desk team cnsists f six (6) full time emplyees and fifteen (15) part time student emplyees. This team prvides supprt fr 25,000+
Imprved Data Center Pwer Cnsumptin and Streamlining Management in Windws Server 2008 R2 with SP1 Disclaimer The infrmatin cntained in this dcument represents the current view f Micrsft Crpratin n the issues
PV4E Management Sftware Features PV4E is a field prven cmprehensive slutin fr real-time cntrl ver netwrk infrastructure and devices The new and refreshed Graphic User Interface (GUI) is nw even mre attractive,
Office f Infrmatin Technlgy Services Service Level Agreement Unified Cmmunicatins Nvember 7, 2013 v2.2 Service Descriptin Unified Cmmunicatins Service Descriptin ITS Unified Cmmunicatins ffers a number
Gvernment f Newfundland and Labradr Office f the Chief Infrmatin Officer Infrmatin Management Branch GUIDELINE INFORMATION MANAGEMENT (IM) PROGRAM PLAN Guideline (Definitin): OCIO Guidelines derive frm
Department f Health and Human Services OFFICE OF INSPECTOR GENERAL PENETRATION TEST OF THE INDIAN HEALTH SERVICE S COMPUTER NETWORK Inquiries abut this reprt may be addressed t the Office f Public Affairs
Business Cntinuity Prcedures Business Impact Analysis (BIA) System Recvery Prcedures (SRP) System Business Cntinuity Classificatin Cre Infrastructure Criticality Levels Critical High Medium Lw Required
1 General Overview This is a Service Level Agreement ( SLA ) between and Database Services t dcument: The technlgy services Database Services prvides t the custmer. The targets fr respnse times, service
2008 BA Insurance Systems Pty Ltd BAIS have been delivering insurance systems since 1993. Over the last 15 years, technlgy has mved at breakneck speed. BAIS has flurished in this here tday, gne tmrrw sftware
Sectin 1 General Infrmatin RFR Number: (Reference BPO Number) Functinal Area (Enter One Only) F50B3400026 7 Infrmatin System Security Labr Categry A single supprt resurce may be engaged fr a perid nt t
HP ExpertOne HP2-T21: Administering HP Server Slutins Industry Standard Servers Exam preparatin guide Table f Cntents Overview 2 Why take the exam? 2 HP ATP Server Administratr V8 certificatin 2 Wh shuld
Adiv Cnsulting is a leading Management Cnsulting firm based in the GCC, specialising in the area f Strategic Human Resurce (HR) management and Organizatin Design. Adiv was funded n the principle f delivering
ITIL V3 Planning, Prtectin and Optimizatin (PPO) Certificatin Prgram - 5 Days Prgram Overview The ITIL Intermediate Qualificatin: Planning, Prtectin and Optimizatin (PPO) Certificate is a free-standing
MANITOBA SECURITIES COMMISSION STRATEGIC PLAN 2013-2016 The Manitba Securities Cmmissin (the Cmmissin) is a divisin f the Manitba Financial Services Agency (MFSA). The ther divisin is the Financial Institutins
Vlume Licensing brief Licensing the Cre Client Access License (CAL) Suite and Enterprise CAL Suite Table f Cntents This brief applies t all Micrsft Vlume Licensing prgrams. Summary... 1 What s New in This
Psitin Title I.T Prject Officer Classificatin Higher Educatin Wrker, Level 7 Respnsible t The Psitin I.T Manager The psitin assists with the cmpletin f varius IT prjects intended t enable the nging administratin
Agenda Purpse f IT Assessment Scpe f IT Assessment Delitte Recmmendatins IBM Discussins Research Data Center Open Seasn Purpse f IT Assessment Determine if IT resurces are being utilized efficiently and
System Business Cntinuity Classificatin Business Cntinuity Prcedures Infrmatin System Cntingency Plan (ISCP) Business Impact Analysis (BIA) System Recvery Prcedures (SRP) Cre Infrastructure Criticality
Systems Lad Testing Appendix 1 Overview As usage f the Blackbard Academic Suite grws and its availability requirements increase, many custmers lk t understand the capability f its infrastructure. As part
Understand Business Cntinuity Lessn Overview In this lessn, yu will learn abut: Business cntinuity Data redundancy Data availability Disaster recvery Anticipatry Set What methds can be emplyed by a system
POSITION TITLE: Team Lead Service Centre DIVISION/BRANCH: IS/IT CURRENT CLASSIFICATION LEVEL: IS27 SUPERVISOR S POSITION NUMBER POSITION NUMBER: LOCATION: Vancuver DATE: February 2009 SUPERVISOR S TITLE/CLASSIFICATION:
Cpyright 2014 IT-Serve.cm All rights reserved. IT-Serve.cm Crprate Prfile, 2014 Internatinal experience, Reginal reach, Lcal understanding Dubai Abu Dhabi Sharjah Oman Qatar Saudi Arabia IT-Serve.cm PO
Symantec User Authenticatin Service Level Agreement Overview and Scpe This Symantec User Authenticatin service level agreement ( SLA ) applies t Symantec User Authenticatin prducts/services, such as Managed
G-CLOUD FRAMEWORK SERVICE DEFINITION Slutin Architecture fr Clud Service Cpyright: 2014 6pint6 Ltd G-Clud Service Definitin Slutin Architecture fr Clud Service 1. SERVICE OVERVIEW 6pint6 is an innvative
Appendix A Page 1 f 5 The items in the list f database technical requirements belw was develped thrugh several meetings between First 5 LA Research and Evaluatin, Infrmatin Technlgy, and Prgram Develpment
SYSTEM MONITORING PLUG-IN FOR MICROSOFT SQL SERVER Oracle Enterprise Manager is Oracle s integrated enterprise IT management prduct line, prviding the industry s first cmplete clud lifecycle management
U.S. OFFICE OF PERSONNEL MANAGEMENT RECRUIT, RETAIN, AND HONOR Strategic Gal 2 Timely, Accurate, and Respnsive Custmer Service Strategic Plan FY 2014-2018 0 Strategic Gal: 2 Timely, Accurate, and Respnsive
Office f the CIO Delivering Business Value Thrugh IT Cst Transparency Using IT CMF Sharad Jshi Vice President, IT Business Management March 24 th, 2015 Abut the Depsitry Trust and Clearing Crpratin (DTCC)
Career pprtunity [Agile Cach] Page 1 Page 2 1 Abut Wlters Kluwer Financial Services Whether cmplying with regulatry requirements r managing financial transactins, addressing a single key risk, r wrking
NUANCE PROFESSIONAL SERVICES Nuance Healthcare Services 2008 Nuance Cmmunicatins, Inc. All rights reserved. Nuance Healthcare Services 1 INTRODUCTION This dcument describes the prject management methdlgy
Cmmunal Prperty Institutin Capacity Assessment Tl Intrductin t cmmunal prperty institutins Cmmunal prperty institutins (CPIs) Participants in the land refrm prgramme can hld prperty thrugh different frms
Table f Cntents Tp Pricing and Licensing Questins... 2 Why shuld custmers be excited abut Micrsft SQL Server 2012?... 2 What are the mst significant changes t the pricing and licensing fr SQL Server?...
QATrax Test Envirnment Management Missin Statement What We D With increased glbalizatin, accelerated prduct delivery requirements, and increased testing demands, TraxStar has develped an innvative ffering
Prcess Autmatin With VMware Intelligent Service Autmatin fr Real and Virtual Envirnments Intrductin This Whitepaper describes hw the UC4 platfrm integrates with the VMware vsphere Server and the VMware
CCISO Ttal Duratin: 10 Days, 80 Hurs Dmain 1: Gvernance Qualifying areas under Dmain 1 include (but are nt limited t) the fllwing: Define, implement, manage and maintain an infrmatin security gvernance
Avaya Cntact Center Cntrl Avaya Prfessinal Services Avaya Cntact Center Cntrl Offer Sheet Cmpany Overview Avaya is a glbal leader in enterprise cmmunicatins systems. The cmpany prvides unified cmmunicatins,
Oakland Unified Schl District Impact Assessment Perfrmance Management in Actin The perfrmance management system that has been built in this district prvides the systems that supprt ur cmmitment t scial
Page 1 f 6 Vice President, Infrmatics and Transfrmatin Supprt APPROVED (S) REVISED / REVIEWED SUMMARY Versin Date Cmments / Changes 1.0 Initial Plicy Released INTENT / PURPOSE The Infrmatin and Data Gvernance
POSITION DESCRIPTION Psitin Title HPC Systems Engineer Reprts T HPCF Manager Functin IT Service Lcatin Wellingtn Rle Status Permanent Full-time Date Prepared July 2011 Purpse f Psitin The HPC Systems Engineer
Suth Australia Plice POSITION INFORMATION DOCUMENT Stream: Career Grup: Discipline: Classificatin: Service: Branch: Psitin Title: Administrative Services Cnsultancy and Infrmatin AO ASO-6 Infrmatin Systems
Change Management Prcess B1.10 Change Management Prcess 1. Intrductin This plicy utlines [Yur Cmpany] s apprach t managing change within the rganisatin. All changes in strategy, activities and prcesses
The ADVANTAGE f Clud Based Cmputing: A Web Based Slutin fr: Business wners and managers that perate equipment rental, sales and/r service based rganizatins. R M I Crpratin Business Reprt RMI Crpratin has
Hw t Reduce Prject Lead Times Thrugh Imprved Scheduling PROBABILISTIC SCHEDULING & BUFFER MANAGEMENT Cnventinal Prject Scheduling ften results in plans that cannt be executed and t many surprises. In many
GUIDANCE FOR BUSINESS ASSOCIATES This Guidance fr Business Assciates dcument is intended t verview UPMCs expectatins, as well as t prvide additinal resurces and infrmatin, t UPMC s HIPAA business assciates.
Template SDSU-TPL-11085 v1.3 18/1/11 IT Services Service Level Agreement Enterprise CRM (ECRM) Versin: 0.1 01/11/2010 Cntents 1 INTRODUCTION... 4 1.1 Scpe f the Agreement... 4 1.2 Duratin f the Agreement...
BES12 Jumpstart Prgram Descriptin ( Jumpstart Prgram Descriptin ) This dcument includes all attached Annexes, is prvided fr infrmatinal purpses nly, and des nt in itself cnstitute a binding legal dcument.
Nursing Prcess Outline - Kim Baily RN, MSN, PhD Five Steps f the Nursing Prcess Methd f prviding care Purpseful, systematic, and rderly Scpe and Standards f Practice Assessment: Nurse cllects data Diagnsis:
Office f Executive Resurces Office f the Chief Human Capital Officer U.S. Department f Energy FY 2014 Senir Level (SL) and Scientific r Prfessinal (ST) Perfrmance Appraisal System Opening Guidance Table
Prcess Imprvement Center f Excellence Service Prpsal Recmmendatin Operatinal Oversight Cmmittee Reprt Submissin INTRODUCTION This Prpsal prvides initial infrmatin regarding a pssible additin t a service.
MITEL OPEN INTEGRATION GATEWAY (OIG): END- CUSTOMER DEVELOPMENT & LICENSING JULY, 2014 The infrmatin cnveyed in this dcument is cnfidential and prprietary t Mitel and is intended slely fr Mitel emplyees