J O B S P E C I F I C A T I O N & R E C R U I T I N G P R O F I L E O F V A C A N C Y

Transcription

1 J O B S P E C I F I C A T I O N & R E C R U I T I N G P R O F I L E O F V A C A N C Y The fllwing vacancy exists at NSFAS. 28 Nvember 2016 Psitin Manager: Lans & Type & Grade Fixed Term Cntract Bursaries Student Supprt Grade 9-10 Vacancy N 46 f 2016/2017 Department & Unit Lans & Bursaries POSITION OVERVIEW The successful candidate will be reprting t the Senir Manager Institutinal Supprt and will be respnsible fr updating the NSFAS Handbk, student brchures and TVET Rules annually and advcacy f the NSFAS Rules. The Jbhlder will cllabrate with ther NSFAS Service Units in prviding student supprt n NSFAS prducts and t maintain chesive supprt. Ensure cmpliance t the NSFAS Rules and Guidelines. RESPONSIBILITIES Develp and implement a Student Supprt Plan in accrdance with the Lans and Bursary Departmental Plans. Prvide input and supprt int the Lans and Bursary Departmental Plans Define and manage the Student Supprt Plan t supprt the NSFAS New Student-Centred Mdel Rll- Out Lead and Manage the Student supprt in the new Student-Centred Mdel Cllabrate with ther NSFAS Service Units in prviding student supprt n NSFAS prducts and t maintain chesive supprt Manage student expectatins and disputes with relatins t the new Student-Centred peratinal mdel Mnitr bth TVET Cllege and University Student Supprt prvided t NSFAS funded students Manage DHET TVET Student Supprt Divisin expectatins n the implementatin f the DHET TVET Bursary Rules and Guidelines and understanding f the rules by students Crdinate the attendance registers f TVET Cllege students submitted in accrdance with the DHET TVET Bursary rules

2 Actively engage Student Representative Cuncils t better understand the NSFAS prcesses and plicy psitins Imprve relatins between students and NSFAS in supprt f the new Business Operatinal Mdel Internal stakehlder departments: Funder relatinship team Cntact Centre t achieve custmer service targets Finance department Cmmunicatins Team Funder and Stakehlder Engagement team Student Relatinship team regarding custmer satisfactin External stakehlders Universities and TVET clleges fr lan applicants and academic results Student Representative Cuncils Manage team f direct reprts within guidelines f cmpany plicies: Recruitment and selectin f staff Inductin and n-the-jb training Perfrmance, develpment and caching Mtivatin and recgnitin Discipline and grievances Health, safety and envirnmental plicies. Develp annual wrkfrce plans. Assign wrk t staff members in accrdance with plans (where applicable) Fster a psitive climate within the team with regular and pen tw-way cmmunicatin. Develp with the DHET TVET Rules and Bursary Guidelines Develp the University rules fr the annual NSFAS Handbk Develp an annual student brchure fr students n the rules and prcess f the rganisatin. DESIRED SKILLS AND EXPERIENCE Minimum requirements: A three year pst matric qualificatin, preferably in Cmmerce At least 3 t 5 years wrking experience with knwledge f student supprt Knwledge f efficient client service and relatins management prcess Knwledge f the higher educatin and training landscape and ther landscape directly impacting NSFAS Page 2

3 Must be willing t travel t all universities and TVET Clleges in the cuntry Beneficial skills and experience: Ability t wrk under pressure and t meet deliverables. Expsure t Higher Educatin is essential Advanced understanding f gvernance principles particularly in a public entity cntext; Cmmercial acumen; Thrugh understanding f management prcesses in higher educatin institutins. Effective and efficient time and resurce management. Ability t build and maintain a gd wrking relatinship with all key rle-players within and utside f the rganizatin. Technical Cmpetencies Prject Management (intermediate) Business Acumen (Advanced) Gvernance, Risk and Cntrls advanced Cmpliance reprting ( advanced) Change management (intermediate) Reputatinal risk management (Advanced) Stakehlder management (Advanced) Cdes f Gd Gvernance (Advanced) Cre Cmpetencies Able t wrk independently, as well as within a team; Excellent writing and presentatin skills in English and ther fficial languages; Analytical and critical thinking skills Building interpersnal relatinships; Ability t read situatins and make judgment calls quickly with limited infrmatin Decisin-making and prblem slving; Excellent interpersnal skills; Negtiatin and cnflict reslutin; Organised and able t meet deadlines; Peple and perfrmance management; Persnal impact; Resurce management. Page 3

4 Stakehlder Relatinship Management Liaises with the fllwing external stakehlders: Universities and TVET Clleges Liaises and actively cllabrate with ther departments and service units including Lans and Bursaries Relatinship and Prjects, Finance, ICT, HR, sbux and Cntact Centre in executing the lans and bursaries student supprt functin. Engages with and manages abve stakehlder expectatins and impacts using Service Level Agreements where applicable. Budgeting & Resurce Management Negtiates fr resurces by cnsidering business and develpment pririties frm vantage pint f wn service unit. Cnsiders business needs, managers input, trade-ffs and leverage t budget and allcate resurces t pririty areas f service unit. Mnitrs spend accrding t plan and makes necessary adjustments, including mtivating fr additinal resurces where careful cnsideratin warrants it. Identifies wasteful expenditure and challenges inapprpriate wrk practices and attitudes t reslve this. Organisatinal Cllabratin & Cmmunicatin Aligns initiatives acrss this and ther functins t ensure a seamless and integrated service t the rganisatin thrugh partnership, engagement, teamwrk, cllabratin, seeking and sharing f infrmatin. Manages Up t secure supprt fr initiatives. Manages Dwn prviding elevatin fr reslutin Ensures cnsistency and understanding f imprtant infrmatin and cmmunicatin frm tp t bttm and laterally, thrugh practive engagement and tested interpretatin. REMUNERATION & BENEFITS Remuneratin Package: R R Ttal Cst t Cmpany per annum inclusive f all benefits and cmpany cntributins. Benefits and Cnditins: Cmpulsry Medical Aid, Pensin Fund & Annual Structured Bnus inside Cst t Cmpany Clsing date: 9 December 2016 Page 4

5 PLEASE NOTE NSFAS d nt cnsider late applicatins Internal NSFAS Staff n Leave must ensure that they check the NSFAS prtals fr advertised vacancies and familiarize themselves with the respective clsing dates Interested applicants shuld send detailed Curriculum Vitae, cpies f academic qualificatins and names f three cntactable referees t Ms. Fayres Sherry via jbs@nsfas.rg.za NSFAS nly crrespnds with Shrtlisted Candidates. If yu d nt hear frm NSFAS within 2 mnths f the clsing date, please cnsider yur applicatin unsuccessful EMPLOYMENT EQUITY: NSFAS is cmmitted t emplyment equity. Preference will be given t candidates wh imprve emplyment equity targets and ratis. RECOGNITION OF PRIOR LEARNING: NSFAS may recgnise experience in lieu f the Minimum Stipulated Frmal Qualificatins n cnditin that the Experience is Specific, Relevant and Apprpriate fr the vacant psitin as part f Recgnitin f Prir Learning (RPL) measures. The assessment f suitability is at the sle discretin f NSFAS, and n further crrespndence wuld be entered int regarding the utcme. In this regard, candidates are required t include this aspect in their mtivatin letter fr cnsideratin, and may be required t underg a cmpetency evaluatin prir t appintment. Page 5