Job Description & Person Specification

Transcription

1 Jb Descriptin & Persn Specificatin POSITION: Reginal Fleet Sales Manager, Nissan (x3) GRADE: Cntrller REPORTING TO: Natinal Fleet Sales Manager, RCI JOB PURPOSE In the cntext f RCI s Drive fr Business bjectives and Nissan s Lcal Fleet grwth ambitins, the 3 jb-hlders cntribute actively t the attainment f bth entities annual Fleet Vlume & Prfitability bjectives. The jb-hlders are respnsible fr the deplyment f RCI s fleet strategy, at bth a Netwrk & Custmer level, in clse cperatin with the NMGB field teams (bth Dealer & Custmer-facing), in rder t maximise the penetratin f RCI s Business-User Prducts & Services, KEY TASKS AND RESPONSIBILITIES The remit cvers a brad spectrum f respnsibilities, but nt limited t: 1. Netwrk-facing activities: In clse cperatin with the NMGB Dealer Fleet team, animating the Business Centre netwrk, including: Training & caching f specialist fleet staff (systems, methds, FCA cmpliance, services ) Maximising the imprtance f the RCI Fleet Sales prducts within the dealer sales prcess Targeting & perfrmance mnitring Invlvement in Business Centre meetings and webinars Deplyment f quarterly Fleet campaigns & ffers Lcal marketing activity & prspecting Maximisatin f renewal pprtunities in cllabratin with the RCI CRM Platfrm and the Nissan Dealer Fleet team (utilising their I-Prspect system). Maximisatin f RCI Fleet Services revenue frm the Nissan Fleet Sales business Supprting the Retail Accunt Manager team n the abve fr nn BC dealers Requesting and gathering cmpetitr intelligence fr use by RCI s Marketing Dept Actively cntributing t the quarterly campaign develpment 2. Custmer-facing activities: Explitatin f pprtunities thrugh direct cntact with existing & prspective fleet custmers (independently f r in tandem with NMGB crprate sales team) Cnstructin f ffers and bespke custmer prpsals in cllabratin with the RCI Fleet Qutatin Platfrm 3. KPI s: Business Centre Fleet perfrmance RCI Business User Finance penetratin Renewals perfrmance (dealer and key accunts) Key accunts (cnquest and existing grwth)

2 Jb Descriptin & Persn Specificatin POSITION: Reginal Fleet Sales Manager, Nissan (x3) GRADE: Cntrller REPORTING TO: Natinal Fleet Sales Manager, RCI ESSENTIAL SKILLS AND LEADERSHIP QUALITIES Knwledge & Experience: Extensive mtr industry experience in a relevant rle is a pre-requisite Detailed knwledge f Fleet Funding prducts & services is preferable Current r previus experience in a field / dealer-facing rle is preferable Persnal skills: Excellent verbal, written skills Strng presentatin, influencing and negtiatin skills Analytical skills Ability t wrk as a team & autnmusly Self-rganisatin Drive fr Change / Renault Way: Fcus n achieving RCI & NMGB s gals Respect the principles f the Renault Way at all times

3 Jb Descriptin & Persn Specificatin POSITION: Reginal Fleet Sales Manager, Nissan (x3) GRADE: Cntrller REPORTING TO: Natinal Fleet Sales Manager, RCI CORE VALUES AND QUALITIES Renault Way RCI Cmpany Values and Behaviurs Descriptin In the Rle Invlvement Invlved peple are interested in the wider business and embrace the cre values f the Brand. Understand yur impact n cmpany bjectives and demnstrate yur cmmitment t delivering yur cntributin. Practively try t understand the needs f clleagues, business partners and custmers. Recgnise the wider team and seek ut ways t add value whether thrugh business r persnal develpment. Clse, pr-active cperatin with clleagues frm RCI Field Team & HO and NMG Dealer & Custmer-facing teams Actively participate in develpment f RCI prduct ffer & prpse imprvements t RCI prcesses Trust Slidarity Open Mindedness Treat RCI custmers, clleagues & business partners fairly and be cnsistent with decisins and actins. Create a cmfrtable envirnment that encurages pen & cnstructive dialgue between parties. Demnstrate belief in the abilities f clleagues & instil cnfidence by apprpriately empwering thers. Develp & maintain knwledge and skills relevant t yur rle. Be a reliable & credible resurce fr clleagues, business partners and custmers. Respect the cnfidentiality f bth crprate and persnal infrmatin. Understand prtcl and take apprpriate actin when breaches in cmpliance are identified. Cnsider the best interests f RCI; represent the brand well taking respnsibility fr yur actins/decisins. Be an Ambassadr fr RCI and supprt the business in the applicatin f decisins. Create unity by sharing knwledge, skills r experience penly t achieve a mutual bjective. Champin the needs f yur clleagues r business partners as well as yur wn. Avid making judgements r assumptins and be mindful f the impact f yur actins n the wrklad f thers. Lend yur supprt t initiatives led by ther individuals/ departments. Celebrate yur clleagues' success and be ready t ffer assistance t vercme setbacks r failures. Cultivate a custmer fcus and be pen-minded with everybdy withut distinctin. Seek t understand the perspective f thers and respect diversity. Encurage feedback and be willing t listen and give due cnsideratin t the ideas and pinins f thers. Explre all yur ptins and adapt where pssible t accmmdate needs f the individual being mindful f the impact n the wider team/ r the business. Apprach change with a psitive mindset and lk fr the pprtunity t make things wrk. Develp trust f Dealer & Custmer cntacts Nurture relatinships with RCI & Manufacturer clleagues Maintain expert knwledge f business funding envirnment, prducts and tax implicatins Champin RCI & Nissan as credible & desirable partners with bth Dealers & Custmers Supprt the Retail Field Team t develp business finance pprtunities with nn-specialist Dealers Actively listen t the feedback & ideas f Dealers, Custmers & Clleagues Fcus n pprtunities & where prblems exist, prpse slutins rather than just upward delegatin

4 Jb Descriptin & Persn Specificatin POSITION: Reginal Fleet Sales Manager, Nissan (x3) GRADE: Cntrller REPORTING TO: Natinal Fleet Sales Manager, RCI Simple Efficient and Make Cncrete Prpsals Enfrce Decisins Understand yur bjective and take time t cnsider the best way t get it right first time. Priritise by determining what is essential and fcus n adding value. Manage yur time and yur impact n thers; set realistic timescales and respect deadlines r cmmitments. Understand the principle behind the wrk prcess t better identify pprtunities fr imprvement. Be practive and transparent; clearly cmmunicate yur expectatins f thers, share best practice and share the wrklad. Cnsider yur audience and adapt yur cmmunicatin apprpriately t meet their needs. Prvide clleagues, custmers and business partners with clear recmmendatins. Identify and explre all available ptins by encuraging ideas/input frm thers. Be decisive and accuntable within yur area f expertise r designated authrity. Evaluate bth the pprtunity and risk related t prpsed actins and seek ways t reduce risk. Present yur prpsal with cnvictin and be able t justify yur decisin. Recgnise and adhere t guidelines set ut by RCI and industry regulatry authrities. Seek t understand the ratinale fr decisins befre frming an pinin and ffer apprpriate feedback. Once made, stand behind decisins agreed n behalf f the business and its partners regardless f yur persnal view. Fcus n quality and take wnership f the wrk prcesses in yur department. Understand yur designated authrity prcess and escalate decisins in a timely and apprpriate manner. Implement prcesses in line with cmpany plicy and ffer clear cmmunicatin and guidance t all users. Ability t understand & cmmunicate in a clear & cncise manner cmplex prgrammes in an engaging & prfessinal manner Manage extensive wrklad Meet targets Prvide clear directin t Dealers n develping lcal business activity prfitably Advise Custmers n business funding ptins and prvide qutatins Make recmmendatins t NFSM & Marketing n future prgrammes & ffer develpment Apply RCI & NMGB cmpany strategy at all times Explain the benefits f RCI funding slutins Operate within the prescribed RCI prfitability parameter

5 Jb Descriptin & Persn Specificatin POSITION: Reginal Fleet Sales Manager, Nissan (x3) LEADERSHIP CRITERIA GRADE: Cntrller REPORTING TO: Natinal Fleet Sales Manager, RCI Renault MGT Way Descriptin Skill Requirement Anticipates Shares Visin & Have the ability t anticipate evlutins in the wrk envirnment, t visualize the future f the cmpany and t share visin with thers in rder t reach the cmpany gals; ensure cnsistent executin f the strategy by setting milestnes accrdingly. Builds Partnerships Masters Cmplexity Think Out f the Bx Be able t build cnstructive relatinships with ur partners at all levels, be capable f identifying synergies and creating new partnerships in rder t develp an effective netwrk, maximizing each business pprtunity. Be able t perfrm and prduce results even in a cmplex r unstable envirnment; can handle criticism well and learn frm it; seek ut fr greater understanding f a prblem and have the ability t translate cmplexity int simple, practical actins and turn them int pprtunities. Make the best ut f new ideas, cultures r pinins, regardless f age, natinality r gender and make the mst f this diversity; be capable f seeing things frm a different perspective, always seeking new ways t be mre efficient and effective; have the willingness t d things differently, t challenge previus perfrmance and t innvate. Advanced Advanced Develp Mtivate Peple & Shw cntinuus interest in develping peple, sharing infrmatin and knwledge; have the curage and hnesty t admit when nt knwing; have the talent t create an atmsphere f cperatin and slidarity amngst the teams; be fair and ethical, mtivate and empwer thers, recncile cnflict effectively. Fundatin (n direct reprts) Drive Change fr Perfrmance Expand Business fr Prfit Shw excellent cmmunicatin skills and have the capacity t unite peple, gain their lng term cmmitment and prepare them fr future challenges; have the persistence, enthusiasm and psitive energy t assume uncertainty, challenge the status qu and implement change. Have the capacity t think bradly and knw hw t use infrmatin frm the glbal envirnment (business, scial, plitics, technlgy) in rder t quickly make the right decisins; be accuntable always keeping in mind the risks and the cmpany s best interests.