Mobile Telecom Expense Management

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1 Mbile Telecm Expense Management Quick Start Mbile Telecm Expense Management Intrductin The BT Mbile Telecm Expense Management Quick Start Service is part BT Managed Mbility Expenses* BT s suite f telecm expense management services. It enables rganisatins t understand hw best t manage the ttal cst f wnership f their mbile telecmmunicatins assets, users and infrastructure. The develpment f mre advanced mbile devices and applicatins has resulted in rganisatins deplying a larger number f mbile devices than ever befre t enable mre efficient business prcesses thrugh a mre accessible, flexible and prductive wrkfrce. Hwever, these efficiencies have cme at a price with mbile usage spiralling ut f cntrl even in an envirnment where tariffs are reducing. As mbile data becmes mre accessible, rganisatins are experiencing an explsin in usage and cst. 1

2 Mbile Telecm Expense Management Quick Start The Big Picture Enterprise mbility is a current reality and will nly intensify as rganisatins increasingly rely n mbile devices t enhance their emplyees prductivity. Whilst there are huge benefits t rganisatins in adpting a mbile strategy, there are many pitfalls and challenges nt least f which is the increase in mbility csts due t the cmplexity f prcurement, supprt and management. By adpting a randm apprach t mbilising its wrkfrce, the prductivity imprvements made by the rganisatin can be wiped ut by spiralling csts and inefficiencies. Mre and mre users are being issued with devices, with research stating that enterprise mbile users will make up 73% f the wrkfrce by 2012 (surce Frrester). A number f rganisatins are already finding there is parity in verall spending fr mbile services (vice and data cmbined) and fixed vice. In sme cases, spend n mbility already exceeds that f fixed vice. Yet a lt f rganisatins lack even the basic infrmatin abut the Mbility devices and services that their emplyees are using. The drivers fr Mbile Telecm Expense Management Typical drivers fr a Mbile Telecm Expense Management Quick Start include: Expanding telecmmunicatins estate Substitutin f fixed phnes with mbile phnes Explsin f mbile data Spiralling mbile telecmmunicatins csts Lack f infrmatin abut emplyees use f telecmmunicatins Nn-existent r incnsistent crprate telecmmunicatins plicies Reductin in IT perating expenses Gvernment and industry cmpliance requirements Issues with telecm service prviders Cntrl f the glbal telecm estate Changes in telecm market frces 2

3 Mbile Telecm Expense Management Quick Start BT Mbile Telecm Expense Management Quick Start Service The BT Mbile Telecm Expense Management Quick Start Service uses a cnsultative apprach, which prvides a thrugh understanding f Mbility Ttal Cst f Ownership (TCO) in the cuntries nminated by the rganisatin and makes recmmendatins as t hw t eliminate unnecessary csts. We start with getting a true understanding f what is critical t the success f yur business, and by establishing a baseline f present mbile vice and mbile data expenditures, effectively a snapsht f yur mbile TCO. BT will determine where savings are pssible and can then prvide a cmplete telecms expense management slutin t achieve the savings BT Managed Mbility Expenses. By cmbining ur cmprehensive cnsulting expertise with best practices and prven prcesses, BT is able t deliver cnsistent and exemplary results t help yu effectively identify areas where yu can reduce yur telecmmunicatins expenses. Level 1 Quick Start Wrkshp Intrductin t mbile expense management Define business issues, drivers, csts & plicies Scpe, terms f reference & fcus cuntries Quick Start Reprt Cnfirm benefits Identify pririties Define bjectives & actins Level 2 Quick Start Assessment Review cntracts, tariffs, inventry and usage Call data analysis Supplier T&C reviews Rate & inventry validatin Behaviur analysis Mbility Health Check Reprt Inventry validatin, zer usage subscribers Package, rate and call plicy validatin Usage plicy cmpliance Recmmendatin n mbility estate management, plicy, supplier management & supplier chices 3

4 Mbile Telecm Expense Management Quick Start Level 1: Quick Start Wrkshp The Quick Start Wrkshp prvides a high-level intrductin t ur Mbile Telecm Expense Management prtfli. It aims t expand and validate the rganisatin s current understanding f the benefits f mbility telecm expense management and t demnstrate hw these can be applied t the rganisatin. Inputs Activities Outputs 1. An verview f end t end Mbility Management activities and assciated csts. Presentatin with examples f wrk undertaken fr ther rganisatins. Start t understand key areas f fcus fr the rganisatin. 2. Understand the rganisatins business issues and drivers. 3. Discuss ptential scpe and terms f reference with custmer spnsr. Understand hw mbility csts and cntracts have changed and are currently managed. Allcatin f csts within business. Plicies and prcess fr mbile prcurement and use. Agree fcus cuntries and key pain pints. An indicatin f the cntrl that the rganisatin has n Mbility expenditure. Agreement t mve frward t frmal Mbility Health Check/Level 2 analysis. Key Deliverables: Reprt which includes: An understanding f the benefits f Mbile Telecm Expense Management fr the rganisatin Identificatin f pririties Assessment f strategic bjectives and actins fr the future 4

5 Mbile Telecm Expense Management Quick Start Level 2: Quick Start Assessment Step Activities Outputs 1 Check quality f available data Review cntract Infrmatin Review tariffs, invices & inventry Review usage prfile Review electrnic CDRs 2 Pre-Analysis Wrk Detailed analysis f call data recrds Review f peratr Ts & Cs in relatin t pricing and custmer cntract 3 Perfrm Analysis Prcess Rate validatin Inventry validatin and ptimisatin Behaviur reprts Inventry recnciliatin and inventry Interpretatin f mbile peratrs bills Summary f cntracts Reprt t include: Detailed rate validatin utput a) Detailed inventry analysis b) Mbile summary reprt Key Deliverables: At the end f the prcess a Mbility Health Check Reprt is prduced and prvides: Inventry validatin Zer usage subscribers Validatin f subscribers in call data recrds Package ptimisatin Package summary Package usage Call rate and call plicy validatin against telecm bill Natinal calls On-net mbile t mbile On-net mbile t fixed Internatinal and raming Runding Nn cmpliance with crprate usage plicy Usage Behaviur Call type split High users Lw users Frequently dialled numbers Mst expensive calls In additin, a set f recmmendatins tailred t the rganisatin are included and will cver: Better management f the Mbility estate (e.g. cessatin f zer rate phnes). Changes t user behaviur (e.g. stpping persnal calls/inapprpriate calls) Supplier Management (e.g. ensuring cntracted tariffs are charged) Change f supplier (e.g. advice as t current market rates fr mbile tariffs) Implementatin/better use f crprate mbile phne usage plicy 5

6 Mbile Telecm Expense Management Quick Start Additinal Prfessinal Services engagement: The BT Mbile Telecm Expense Management Quick Start is the first step twards implementing BT Managed Mbility Expenses, ur fully managed service that allws yu t cntrl yur mbility csts, ptimise yur internal prcesses and manage usage levels. Within this service we als ffer ptinal cnsulting and service packages: Health check n additinal cuntries in yur mbile estate. Inventry build - a list f users and assciated assets. A large number f crprate custmers have n idea as t which emplyees have which device(s) and whether it matches their needs. BT will wrk with the client custmer and their mbile peratrs t build an accurate inventry f mbility devices t users. Develpment f crprate plicy n mbility usage. A large number f crprate custmers d nt have a published usage plicy fr their emplyees. BT will wrk with the custmer t develp a plicy that will allw the rganisatin t better manage the ttal cst f wnership f its mbile estate. The plicy wuld cver items such as what is acceptable usage, wh is entitled t what type f phne, internatinal/raming access. 6

7 Mbile Telecm Expense Management Quick Start Check List Wuld yu like t discver hw t reduce the cst and time spent n yur mbile fleet? D yu find that t much time is taken up dealing with yur mbile fleet, when it culd be utilised mre effectively elsewhere? In yur pinin, are yur mbile management csts t high? Are yu aware hw much yu are being ver-billed by yur suppliers? D yu have multiple suppliers fr yur mbile needs? Wuld it help yu t have a specific persn wh dealt with any mbile fleet queries that yu may have? Wuld it help yu t knw the mst suitable tariffs by lcatin r activity? Are yu aware that BT can save yu up t 20% n yur Mbile TCO? Are yu aware f hw yur mbile fleet budget is being spent? Are yu hlding back frm implementing new mbile technlgies that will give yu greater business efficiencies due t lack f cst cntrl? D yu knw hw much mney is wasted by persnal calls, misuse, r n unused phnes? Wuld yu be interested in a simple way f analysing all mbile fleet expenditure? Wuld yu be interested in BT managing yur mbile telecmmunicatins needs? 7

8 Mbile Telecm Expense Management Quick Start Why BT? By engaging in a cllabrative prcess with BT, an rganisatin with ver 70,000 mbile emplyees and a recgnised prvider f internatinal Managed Mbility services, rganisatins can rapidly assess hw their current mbile telecms usage can be changed t dramatically imprve the Ttal Cst f Ownership. Significantly, BT understands the cmplexity f large internatinal mbile estates, managing multiple mbile peratrs acrss the glbe and hw t change the behaviurs f the wrkfrce. BT has cnsiderable expertise in this area, already managing the mbile estates f ver 30 multi-natinal custmers, with ver 200,000 users, in 90 different cuntries, cvered by 223 different mbile peratrs. BT can help rganisatins t implement new services and uncver clear benefits thrugh better management f their mbility estate. Wireless & Fixed Expense Experts Enterprise Experience = Transitin Cnfidence Lcal Legal & Regulatry Expertise Mbile Operatr Independent BT Managed Mbility Expenses Deep Audit & Analysis Experience & Tls Fcused n cst saving, nt ARPU grwth Glbal Data & Tariff Knwledge Offices wrldwide The services described in this publicatin are subject t availability and may be mdified frm time t time. Services and equipment are prvided subject t British Telecmmunicatins plc s respective standard cnditins f cntract. Nthing in this publicatin frms any part f any cntract. British Telecmmunicatins plc Registered ffice: 81 Newgate Street, Lndn EC1A 7AJ. Registered in England N: PHME

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