Personal Selling. Lesson Objectives Meaning of Personal Selling

Size: px
Start display at page:

Download "Personal Selling. Lesson 22. 22.1 Objectives. 22.2 Meaning of Personal Selling"

Transcription

1 Persnal Selling Lessn 22 Persnal Selling When yu want t buy smething yu usually g t a cncerned shp and purchase it frm there. But, smetimes yu find peple bring certain gds r prducts and make them available t yu at yur place. Fr example, yu find persns selling vegetables r rice by carrying the same in a cart and mving frm dr t dr t sell. Yu must have nticed persns selling sarees, carpets, electrnic items, etc. in a similar fashin. While traveling in buses r lcal trains yu must als have seen peple selling pens, tys, bks, cmbs, etc. inside the bus r train. In cities als persns mve frm dr t dr t sell different prducts like water purifiers, air purifiers, detergents, msquit repellents, etc. Dn t yu think these are different methds f selling gds unlike keeping them in a shp and sell? In this lessn let us learn mre abut these types f selling Objectives After studying this lessn, yu will be able t: State the meaning f persnal selling; explain the essential elements f persnal selling; describe the imprtance f persnal selling; and identify the qualities f a successful salesman Meaning f Persnal Selling Think abut the persns wh cme t yu t sell gds and cmmdities. What d they d? 99

2 Business Studies They shw certain variety f gds t yu, try t explain the features f the prducts, if required demnstrate the functining f the items, infrm yu abut the price cncessin available, persuade yu t buy the prduct and als in sme cases prmises yu t bring certain items f yur chice in future. S nt nly d they infrm and explain t yu abut the prduct but als persuade yu t buy thse items and want yu t buy frm them in future als. On the ther hand, yu als gather mre infrmatin abut the prduct, see and handle it persnally t judge it better. The persn wh sells gds t yu in this way is called a salesman and the technique f selling is knwn as persnal selling r salesmanship. Thus, persnal selling refers t the presentatin f gds befre the ptential buyers and persuading them t purchase it. It invlves face-t-face interactin and physical verificatin f the gds t be purchased. The bjective is nt nly just t sell the prduct t a persn but als t make him/her a permanent custmer. Yu can als find persnal selling in sme shps where salesmen are emplyed by the shpkeeper t use this technique. Fr example, yu can find such salesmen in jewellery stres, cnsumer gds stres, saree huses, etc. In case f sme services, we als find persnal selling used in shps. Fr example, we find peple ging t the same barbershp t cut their hair and get a massage frm a specific barber. This shws that in case f persnal selling the seller usually cme t knw abut the taster and preferences f the custmer and thus attracts him t buy the gds r services. Persnal selling refers t the presentatin f gds and services befre the custmers and cnvincing r persuading them t buy the prducts r services. After having an idea abut persnal selling, let us knw abut sme f the essential elements f persnal selling Essential elements f Persnal Selling 100 Persnal selling cnsists f the fllwing elements: i. Face-t-Face interactin: Persnal selling invlves a salesmen having face-t-face interactin with the prspective buyers.

3 Persnal Selling i Persuasin: Persnal selling requires persuasin n the part f the seller t the prspective custmers t buy the prduct. S a salesman must have the ability t cnvince the custmers s that an interest may be created in the mind f the custmers t use that prduct. Flexibility: The apprach f persnal selling is always flexible. Smetimes salesman may explain the features and benefits f the prduct, smetimes give demnstratin f the use f prduct and als faces number f queries frm the custmers. Lking int the situatin and interest f the custmers, the apprach f the salesman is decided instantly. Prmtin f sales: The ultimate bjective f persnal selling is t prmte sales by cnvincing mre and mre custmers t use the prduct. v. Supply f Infrmatin: Persnal selling prvides varius infrmatin t the custmers regarding availability f the prduct, special features, uses and utility f the prducts. S it is an educative prcess. vi. Mutual Benefit: It is a tw-way prcess. Bth seller and buyer derive benefit frm it. While custmers feel satisfied with the gds, the seller enjys the prfits. Intext Questins 22.1 Fill in the blanks with apprpriate wrds. i i Persnal selling invlves persuading t buy the gds The ultimate bjective f persnal selling is. The mst imprtant element f persnal selling is interactin. Supply f infrmatin t custmers makes persnal selling an prcess Imprtance f Persnal Selling Persnal Selling is extremely imprtant as it helps in increasing sales. But there are ther features as well which make it imprtant. Let us discuss the imprtance f persnal selling frm the pint f view f manufactures as well as cnsumers. Frm manufacturer s pint f view i. It creates demand fr prducts bth new as well as existing nes. i It creates new custmers and, thus help in expanding the market fr the prduct. It leads t prduct imprvement. While selling persnally the seller gets acquainted with the chice and demands f custmers and makes suggestins accrdingly t the manufacturer. Frm custmer s pint f view i. Persnal selling prvides an pprtunity t the cnsumers t knw abut new prducts intrduced in the market. Thus, it infrms and educates the cnsumers abut new prducts. It is because f persnal selling that custmers cme t knw abut the use f new prducts 101

4 Business Studies i in the market. The sellers demnstrate the prduct befre the prspective buyers and explain the use and utility f the prducts. Persnal selling als guides custmers in selecting gds best suited t their requirements and tastes as it invlves face-t-face cmmunicatin. Persnal selling gives an pprtunity t the custmers t put frward their cmplaints and difficulties in using the prduct and get the slutin immediately. Intext Questins 22.2 Which f the fllwing statements are true and which are false? i. Persnal selling helps manufacturers t imprve their prducts based n suggestins made by sellers. i Custmers d nt have immediate slutin f their prblems regarding a prduct frm the salesman. Persnal selling leads t creatin f new custmers nly fr the existing prducts. Better use f prduct is nt the result f persnal selling. v. Custmers can nt make cmplaint t the salesman abut a prduct Qualities f salespersn engaged in Persnal Selling It is very difficult t enlist the qualities f peple engaged in persnal selling. The quality will vary frm time t time and frm situatin t situatin. It als depends upn the custmers demand and nature f the prduct. Again a salesman may be effective in ne situatin but may fail in anther situatin. S in real life certain qualities may be suitable fr a particular line f prduct and may be irrelevant in any ther case. Hwever, there are certain cmmn qualities, which every salesman shuld pssess in rder t becme successful in their life. These qualities are listed belw. i. Physical Quality i Mental Quality Integrity f character Knwledge f the prduct and the cmpany v. Gd behaviur vi. Ability t persuade 102 Nw let us discuss the abve qualities in detail. i. Physical quality: A salesman shuld have a gd appearance and an impressive persnality. He shuld als have a sund health.

5 Persnal Selling Mental quality: A gd salesman shuld psses certain mental qualities like imaginatin, initiative, self-cnfidence, sharp memry, alertness etc. He shuld be able t understand the needs and preferences f custmers. i Integrity f character: A gd salesman shuld psses the qualities f hnesty and integrity. He is t gain the cnfidence f the custmers. He shuld be able t understand their needs and guide them hw t satisfy thse needs. His emplyer t shuld have faith in him. A salesman shuld be lyal bth t the emplyer and t the custmers. Knwledge f the prduct and the cmpany: A salesman shuld have full knwledge f the prduct and the cmpany he is representing. He shuld be able t explain each and every aspect f the prduct i.e. its qualities, hw t use it, what precautins t be taken, etc. He shuld be able t explain the business and service recrd f the cmpany. He shuld als have knwledge f prducts f rival cmpanies. S that he can put acrss the superirity f his wn prducts. v. Gd behaviur : A salesman shuld be c-perative and curteus. Gd behaviur enables ne t win the cnfidence f the custmers. He shuld nt feel irritated if the buyer puts up many questins even if the questins are irrelevant. It is als nt necessary that the persn he is trying t cnvince buys the prduct. The salesman has t remain and curteus in every case. vi. Ability t persuade: A gd salesman shuld be gd in cnversatin s that he can engage the persn he is attending in cnversatin. He shuld be able t cnvince him and create the desire in his mind t psses the cmmdity. Intext Questins 22.3 State whether the fllwing statement are true and which are false: (i) (ii) (iii) (iv) Knwledge f prduct is nt necessary t make ne a gd salesman. A gd salesman shuld have imaginatin, initiative and alertness. It is nt necessary fr a gd salesman that he must be accepted by the sciety. A gd salesman shuld be lyal t the cnsumer but nt t the emplyer. (v) Impressive vice, gd appearance and sund health has n place in qualities f a gd salesman What Yu Have Learnt Persnal selling refers t the presentatin f gds and services and cnvincing and persuading ptential custmers t buy the prduct r service. Essential elements f persnal selling : 103

6 Business Studies Face-t-face interactin; Persuasin; Flexibility; Prmtin f sales; Supply f infrmatin; and Mutual benefits Persnal selling in imprtant bth frm the custmers and manufacturers pint f view. Qualities that can make a sales persn mre effective are many. These include physical and mental qualities, integrity f character, knwledge f the prduct and the cmpany, gd behaviur and ability t persuade the custmers Terminal Exercise 1. What is meant by persnal selling? 2. State the essential elements f persnal selling. 3. Describe the imprtance f persnal selling frm the pint f custmers. 4. Explain the imprtance f persnal selling frm the pint f view f manufacturers. 5. State the physical and mental qualities f sales persns engaged in persnal selling. 6. State the scial qualities f sales persns engaged in persnal selling. 7. What are the ccupatinal qualities f salespersns engaged in persnal selling? 8. Define persnal selling. Explain the imprtance f persnal selling frm the pint f view f custmers and manufacturers. 9. What is meant by persnal selling? Explain the essential elements f persnal selling. 10. D yu think that t be a successful salespersn nly persnal and mental qualities are sufficient? Give reasns in supprt f yur answer. 11. Describe the different qualities f sales persns engaged in persnal selling. 12. A salesman need nt pssess any quality if the prduct is gd. D yu agree with the statement? Give reasn Key t Intext Questins 22.1 (i) custmers; (ii) t prmte sell f prducts, (iii) face-t-face; (iv) educative (i) True; (ii) False; (iii) False; (iv) False; (v) False 22.3 (i) False; (ii) True; (iii) False; (iv) False; (v) False Activity Fr Yu 104 While buying any gds and services, carefully ntice the behaviur f the salespersns and nte dwn the varius qualities he/she pssss.

The 7 Steps to Selling

The 7 Steps to Selling Sessin 7 Detailing and Perfecting the Sales Prcess The 7 Steps t Selling Vides in Sessin 7: 1.1 Building Rapprt 1.2 Establish Need 1.3 Build Value 1.4 Create Desire 1.5 Objectins and Clse 1.6 The Clse

More information

Typical Interview Questions and Answers

Typical Interview Questions and Answers Typical Interview Questins and Answers Why d yu want t wrk fr this cmpany? Why are yu interested in this jb? The interviewer is trying t determine what yu knw and like abut the cmpany, whether yu will

More information

The Importance of Market Research

The Importance of Market Research The Imprtance f Market Research 1. What is market research? Successful businesses have extensive knwledge f their custmers and their cmpetitrs. Market research is the prcess f gathering infrmatin which

More information

Data Protection Act Data security breach management

Data Protection Act Data security breach management Data Prtectin Act Data security breach management The seventh data prtectin principle requires that rganisatins prcessing persnal data take apprpriate measures against unauthrised r unlawful prcessing

More information

To help you, most jobs with application forms make the criteria they measure against explicit, this is either by:

To help you, most jobs with application forms make the criteria they measure against explicit, this is either by: Applicatin Frms Applicatin Frms Applicatin frms are used as a way f selecting between applicants. Sme jbs can be extremely cmpetitive, with sme graduate training schemes attracting thusands f applicatins

More information

LCVP LINK MODULES. The Written Examination will take place on the first Wednesday in May

LCVP LINK MODULES. The Written Examination will take place on the first Wednesday in May LCVP LINK MODULES The Written Examinatin will take place n the first Wednesday in May Read a cpy f yur Prtfli f cursewrk, as it is an excellent revisin tl fr the written paper. Read the Prtfli the night

More information

The Franchise Commitment: Scotiabank Guide to Choosing a Franchise

The Franchise Commitment: Scotiabank Guide to Choosing a Franchise Franchising & Sctiabank The Franchise Cmmitment: Sctiabank Guide t Chsing a Franchise At Sctiabank, we recgnize the imprtant cntributin that franchised businesses are making t ur ecnmy. As a result, we

More information

PROMOTING THE USE OF VIDEO CONFERENCING. How to get the absolute best from Video Conferencing by encouraging and increasing usage.

PROMOTING THE USE OF VIDEO CONFERENCING. How to get the absolute best from Video Conferencing by encouraging and increasing usage. PROMOTING THE USE OF VIDEO CONFERENCING Hw t get the abslute best frm Vide Cnferencing by encuraging and increasing usage. A LITTLE BIT OF ENCOURAGEMENT GOES A LONG WAY Having invested in Vide Cnferencing

More information

COMPETENCY FRAMEWORK

COMPETENCY FRAMEWORK COMPETENCY FRAMEWORK Persnal Impact Directin Delivery Delivering the future thrugh peple Infrmatin fr Applicants CONTENTS COMPETENCY FRAMEWORK Page 3. What are Cmpetencies and why use them 3-4 Cuncil values

More information

Student Academic Learning Services Page 1 of 11. Accounting: Debits & Credits. A Student Academic Learning Services Guide

Student Academic Learning Services Page 1 of 11. Accounting: Debits & Credits. A Student Academic Learning Services Guide Student Academic Learning Services Page 1 f 11 Accunting: Debits & Credits A Student Academic Learning Services Guide Student Academic Learning Services Page 2 f 11 Debits & Credits: befre we begin There

More information

The Importance of Delegation

The Importance of Delegation The Imprtance f Delegatin One f the mst imprtant lessns a student leader can learn is that the wrd leader des nt mean yu d everything. Cmmunicating yur visin t thers and empwering ther club fficers and

More information

Advice Sheet: What Employers Want

Advice Sheet: What Employers Want Advice Sheet: What Emplyers Want What Emplyers Want Skills and Attributes In jb descriptins and persn specificatins emplyers ften talk abut the skills and attributes they are lking fr in applicants. But

More information

How to Address Key Selection Criteria

How to Address Key Selection Criteria Hw t Address Key Selectin Criteria Yu've seen an jb pprtunity that yu're interested in, n a jbs bard r in the press and want t apply, but where d yu start? A key requirement fr jbs in Gvernment is t respnd

More information

Talking to parents about child protection

Talking to parents about child protection Talking t parents abut child prtectin Adapted fr NI frm Prtecting Children Update, April 2009 Jenni Whitehead discusses the difficulties faced by designated teachers, r child prtectin crdinatrs, in talking

More information

A Guide to Buying Foreclosures

A Guide to Buying Foreclosures A Guide t Buying Freclsures Use this step by step guide t better understand the freclsure market and the prcess invlved in purchasing these prperties. 9 Steps t help yu buy a freclsure. A Guide t Buying

More information

WHITE PAPER. Vendor Managed Inventory (VMI) is Not Just for A Items

WHITE PAPER. Vendor Managed Inventory (VMI) is Not Just for A Items WHITE PAPER Vendr Managed Inventry (VMI) is Nt Just fr A Items Why it s Critical fr Plumbing Manufacturers t als Manage Whlesalers B & C Items Executive Summary Prven Results fr VMI-managed SKUs*: Stck-uts

More information

AMWA Chapter Subgroups on LinkedIn Guidance for Subgroup Managers and Chapter Leaders, updated 2-12-15

AMWA Chapter Subgroups on LinkedIn Guidance for Subgroup Managers and Chapter Leaders, updated 2-12-15 AMWA Chapter Subgrups n LinkedIn Guidance fr Subgrup Managers and Chapter Leaders, updated 2-12-15 1. Chapters may nt have an independent grup n LinkedIn, Facebk, r ther scial netwrking site. AMWA prvides

More information

Disability Support Pension medical appeals. What are the medical criteria for Disability Support Pension?

Disability Support Pension medical appeals. What are the medical criteria for Disability Support Pension? Disability Supprt Pensin factsheet Disability Supprt Pensin medical appeals If yur applicatin fr Disability Supprt Pensin has been rejected n medical grunds, yu have the right t appeal. This factsheet

More information

Developing Expertise as Coaches of Teachers

Developing Expertise as Coaches of Teachers Develping Expertise as Caches f Teachers Presented by: Elaine M. Bukwiecki, Ed.D. Assciate Prfessr f Literacy Educatin Presented at: 11 th Internatinal Writing Acrss the Curriculum Cnference Savannah,

More information

Career Services 70 Griffin Hall Ext. 6695

Career Services 70 Griffin Hall Ext. 6695 THE INFORMATIONAL INTERVIEW Career Services 70 Griffin Hall Ext. 6695 Infrmatinal Interviewing What is an infrmatinal interview? An infrmatinal interview is a way fr yu t gain infrmatin and advice abut

More information

Annuities and Senior Citizens

Annuities and Senior Citizens Illinis Insurance Facts Illinis Department f Insurance January 2010 Annuities and Senir Citizens Nte: This infrmatin was develped t prvide cnsumers with general infrmatin and guidance abut insurance cverages

More information

A Walk on the Human Performance Side Part I

A Walk on the Human Performance Side Part I A Walk n the Human Perfrmance Side Part I Perfrmance Architects have a license t snp. We are in the business f supprting ur client rganizatins in their quest fr results that meet r exceed gals. We accmplish

More information

How To Measure Call Quality On Your Service Desk

How To Measure Call Quality On Your Service Desk Hw T Measure Call Quality On Yur Service Desk - 1 - Declaratin We believe the infrmatin in this dcument t be accurate, relevant and truthful based n ur experience and the infrmatin prvided t us t date.

More information

Presenting your conference presentation

Presenting your conference presentation Presenting yur cnference presentatin When presenting yur cnference presentatin yu need t knw yur answers t the fllwing questins: Is the purpse clearly stated: are yu reprting, cmparing, cnvincing, arguing,

More information

By offering the Study Abroad Scholarship, we hope to make your study abroad experience much more affordable!

By offering the Study Abroad Scholarship, we hope to make your study abroad experience much more affordable! Internatinal Educatin Prgrams is pleased t annunce a Study Abrad Schlarship fr Seattle Central Cmmunity Cllege students. The schlarship has been established by the Internatinal Educatin Prgrams divisin

More information

Employer Dashboard Guide

Employer Dashboard Guide Emplyer Dashbard Guide A step-by-step guide t the functinalities and capabilities f the Emplyer Dashbard We make it easy fr yu t manage yur plan using the Emplyer Dashbard. Each user assigned with an Administratr

More information

Cornwall Partners in Care

Cornwall Partners in Care Crnwall Partners in Care Mving Frward Versin 2.0 8 th January 2014 By Richard Mnk Crnwall Partners in Care August 2013 Page 1 f 6 CPIC mving frward This dcument has been created t help prvide a little

More information

Maryland General Service (MGS) Area 29 Treatment Facilities Committee (TFC) TFC Instructions

Maryland General Service (MGS) Area 29 Treatment Facilities Committee (TFC) TFC Instructions Maryland General Service (MGS) Area 29 Treatment Facilities Cmmittee (TFC) TFC Instructins Lve And Service Facility Presentatin t Patients We are frm Alchlics Annymus (AA), fr AA, and ur service is fr

More information

How to put together a Workforce Development Fund (WDF) claim 2015/16

How to put together a Workforce Development Fund (WDF) claim 2015/16 Index Page 2 Hw t put tgether a Wrkfrce Develpment Fund (WDF) claim 2015/16 Intrductin What eligibility criteria d my establishment/s need t meet? Natinal Minimum Data Set fr Scial Care (NMDS-SC) and WDF

More information

E-Commerce-SWOT Analysis

E-Commerce-SWOT Analysis Internatinal Jurnal f Management and Cmmerce Innvatins ISSN 2348-7585 (Online) Vl. 2, Issue 1, pp: (226-231), Mnth: April 2014 - September 2014, Available at: www.researchpublish.cm E-Cmmerce-SWOT Analysis

More information

Job Profile Data & Reporting Analyst (Grant Fund)

Job Profile Data & Reporting Analyst (Grant Fund) Jb Prfile Data & Reprting Analyst (Grant Fund) Directrate Lcatin Reprts t Hurs Finance Slihull Finance Directr Nminally 37 hurs but peratinally available at all times t meet Cmpany requirements Cntract

More information

ACHE-MT. Mentorship Program. Mentor Information

ACHE-MT. Mentorship Program. Mentor Information ACHE-MT Mentrship Prgram 2015 Mentr Infrmatin Table f Cntents 1) Prgram Descriptin 3 2) What is a Mentr? 5 3) Rles/Benefits/Pitfalls fr a Mentr a. Rles and Respnsibilities 5 4) Pssible Tpics f Discussin

More information

PEARL LINGUISTICS YOUR NEW LANGUAGE SERVICE PROVIDER FREQUENTLY ASKED QUESTIONS

PEARL LINGUISTICS YOUR NEW LANGUAGE SERVICE PROVIDER FREQUENTLY ASKED QUESTIONS PEARL LINGUISTICS YOUR NEW LANGUAGE SERVICE PROVIDER FREQUENTLY ASKED QUESTIONS 1) Hw d I determine which service I need? 2) Hw d I bk face t face interpreters? 3) Hw d I bk telephne interpreters? 4) Hw

More information

FACING YOUR FEARS: EXPOSURE

FACING YOUR FEARS: EXPOSURE FACING YOUR FEARS: EXPOSURE An imprtant step in managing anxiety invlves facing feared situatins, places r bjects. It is nrmal t want t avid the things yu fear. Hwever, avidance prevents yu frm learning

More information

Students continue to build their language skills around rights Students practice reading, writing, and speaking in English.

Students continue to build their language skills around rights Students practice reading, writing, and speaking in English. Lessn 2: Lking Inside a Schl FOR MORE INFORMATION TO HELP YOU ANSWER QUESTIONS THAT MAY COME UP DURING THIS LESSON, REFER TO THE FREQUENTLY ASKED QUESTIONS SHEET LEGAL INFORMATION ABOUT THE U.S. PUBLIC

More information

The actions discussed below in this Appendix assume that the firm has already taken three foundation steps:

The actions discussed below in this Appendix assume that the firm has already taken three foundation steps: MAKING YOUR MARK 6.1 Gd Practice This sectin presents an example f gd practice fr firms executing plans t enter the resurces sectr supply chain fr the first time, r fr thse firms already in the supply

More information

Saving Energy Lesson Plan

Saving Energy Lesson Plan Prviding energy educatin t students in the cmmunities we serve. That s ur Prmise t Michigan. Saving Energy Lessn Plan Cnsumers Energy s Saving Energy Lessn Supprts the Michigan Grade Level Cntent Expectatins

More information

Times Table Activities: Multiplication

Times Table Activities: Multiplication Tny Attwd, 2012 Times Table Activities: Multiplicatin Times tables can be taught t many children simply as a cncept that is there with n explanatin as t hw r why it is there. And mst children will find

More information

Change Management Process

Change Management Process Change Management Prcess B1.10 Change Management Prcess 1. Intrductin This plicy utlines [Yur Cmpany] s apprach t managing change within the rganisatin. All changes in strategy, activities and prcesses

More information

Conversations of Performance Management

Conversations of Performance Management Cnversatins f Perfrmance Management Perfrmance Management at Ohi State The Secnd Cnversatin ~ Develpment 2011 The Ohi State University Office f Human Resurces Cntents Intrductin Welcme t Develping Emplyees...

More information

Key Steps for Organizations in Responding to Privacy Breaches

Key Steps for Organizations in Responding to Privacy Breaches Key Steps fr Organizatins in Respnding t Privacy Breaches Purpse The purpse f this dcument is t prvide guidance t private sectr rganizatins, bth small and large, when a privacy breach ccurs. Organizatins

More information

Self Evaluation of Teaching

Self Evaluation of Teaching Self Evaluatin f Teaching Fr mre resurces, see the LTO page n the Peer Review f Teaching. All f the fllwing infrmatin was fund frm surces linked n the LTO website. resurces/teachingstrategies/peerevaluatin/

More information

Prepaid Phones Dealers - How to become one?!

Prepaid Phones Dealers - How to become one?! Prepaid Phnes Dealers - Hw t becme ne?! Mbile phne distributrs are a critical part f a prepaid wireless prvider's success! D yu want t becme a cell phne distributr? Here yu'll learn abut what it takes

More information

How Checking Accounts Work

How Checking Accounts Work Hw Checking Accunts Wrk LESSON PREPARATION AND TEACHER INFORMATION Lessn Summary: This lessn is intended fr high schl students during a frty minute time perid. The lessn teaches students the purpse f a

More information

March 1, 2012. VIA E-mail to fcs-scf@fin.gc.ca

March 1, 2012. VIA E-mail to fcs-scf@fin.gc.ca March 1, 2012 VIA E-mail t fcs-scf@fin.gc.ca Ms. Leah Andersn Directr, Financial Sectr Divisin Department f Finance L Esplanade Laurier 20 th Flr, East Twer 140 O Cnnr Street Ottawa, ON K1A 0G5 Dear Ms.

More information

Getting Started Guide

Getting Started Guide AnswerDash Resurces http://answerdash.cm Cntextual help fr sales and supprt Getting Started Guide AnswerDash is cmmitted t helping yu achieve yur larger business gals. The utlined pre-launch cnsideratins

More information

How to: Hold Effective Board of Directors Meetings

How to: Hold Effective Board of Directors Meetings Hw t: Hld Effective Bard f Directrs Meetings Intrductin The C-perative Crpratins Act prvides specific guidance n hw t elect directrs, what cnstitutes qurum, and where meetings can be cnducted, but there

More information

Draft for consultation

Draft for consultation Draft fr cnsultatin Draft Cde f Practice n discipline and grievance May 2008 Further infrmatin is available frm www.acas.rg.uk CONSULTATION ON REVISED ACAS CODE OF PRACTICE ON DISCIPLINE AND GRIEVANCE

More information

Accessible Service Policy

Accessible Service Policy Accessible Service Plicy Date Created Revisin Oct. 16, 2012 1 Gal This plicy is intended t meet the requirements f the Accessibility Standards fr Custmer Service, Ontari Regulatin 429/07 under the Accessibility

More information

ITIL Service Offerings & Agreement (SOA) Certification Program - 5 Days

ITIL Service Offerings & Agreement (SOA) Certification Program - 5 Days ITIL Service Offerings & Agreement (SOA) Certificatin Prgram - 5 Days Prgram Overview ITIL is a set f best practices guidance that has becme a wrldwide-adpted framewrk fr Infrmatin Technlgy Services Management

More information

Title Grades Subjects Time Objectives: Standards: Materials: Overview

Title Grades Subjects Time Objectives: Standards: Materials: Overview Page1 Title: Reusing r Recycling Grades: 5 Subjects: Science, Scial Studies, Language Arts Time: Tw 45 minute in class sessins, additinal utside f class time fr each grup Objectives: Identify and describe

More information

Title: How Do You Handle Exchange Mailboxes for Employees Who Are No Longer With the Company

Title: How Do You Handle Exchange Mailboxes for Employees Who Are No Longer With the Company Dean Suzuki Blg Title: Hw D Yu Handle Exchange Mailbxes fr Emplyees Wh Are N Lnger With the Cmpany Created: 1/21/2013 Descriptin: I asked by ne f my custmers, hw d yu handle mailbxes fr emplyees wh are

More information

A Guide for Writing Reflections

A Guide for Writing Reflections A Guide fr Writing Reflectins Writing Thelgical Reflectins What is thelgical reflectin? The purpse f Thelgical Reflectin (TR) is t identify and analyze a significant event and prcess the even frm a biblical

More information

LASTING POWER OF ATTORNEY EXPLANATORY LEAFLET

LASTING POWER OF ATTORNEY EXPLANATORY LEAFLET LASTING POWER OF ATTORNEY EXPLANATORY LEAFLET A Pwer f Attrney is a legal dcument where a persn gives anther persn r persns (the Attrney) authrity t make certain decisins n his r her behalf. A Lasting

More information

Succession Planning & Leadership Development: Your Utility s Bridge to the Future

Succession Planning & Leadership Development: Your Utility s Bridge to the Future Successin Planning & Leadership Develpment: Yur Utility s Bridge t the Future Richard L. Gerstberger, P.E. TAP Resurce Develpment Grup, Inc. 4625 West 32 nd Ave Denver, CO 80212 ABSTRACT A few years ag,

More information

Success in Mathematics

Success in Mathematics Success in Mathematics Tips n hw t study mathematics, hw t apprach prblem-slving, hw t study fr and take tests, and when and hw t get help. Math Study Skills Be actively invlved in managing the learning

More information

Service Management - Framework 2013

Service Management - Framework 2013 Service - Framewrk 2013 Getting Started Right with Service System Netwrk Firewall Sftware Service App With the right framewrk, enterprises f almst any size small t large can implement effective functinal

More information

366 Degrees Gaining Extra Degrees of Success

366 Degrees Gaining Extra Degrees of Success 366 Degrees Gaining Extra Degrees f Success In the rush t gain new custmers, cmpanies ften verlk their best custmers the nes they already have. While finding and attracting new custmers is certainly fundamental

More information

Project Management Fact Sheet:

Project Management Fact Sheet: Prject Fact Sheet: Managing Small Prjects Versin: 1.2, Nvember 2008 DISCLAIMER This material has been prepared fr use by Tasmanian Gvernment agencies and Instrumentalities. It fllws that this material

More information

INVESTOR PREFERENCES IN SELECTING A FINANCIAL ADVISOR. December 1, 2014

INVESTOR PREFERENCES IN SELECTING A FINANCIAL ADVISOR. December 1, 2014 INVESTOR PREFERENCES IN SELECTING A FINANCIAL ADVISOR December 1, 2014 1 Table f Cntents Page Objectives & Methdlgy. 3 Executive Summary 4 Detailed Findings... 6 Questinnaire. 14 2 Objectives & Methdlgy

More information

CROPREDY SURGERY Dr J Wright & Dr B Tucker

CROPREDY SURGERY Dr J Wright & Dr B Tucker CROPREDY SURGERY Dr J Wright & Dr B Tucker POLICY - COMPLAINTS Intrductin The bjectives f the cmplaints plicy are as fllws. Any cmplaint is dealt with in an effective and timely manner The cmplainant is

More information

Retirement Planning Options Annuities

Retirement Planning Options Annuities Retirement Planning Optins Annuities Everyne wants a glden retirement. But saving fr retirement is n easy task. The baby bmer generatin is graying. Mre and mre peple are appraching retirement age. With

More information

Search Engine Optimisation and Web Analytics

Search Engine Optimisation and Web Analytics E-Cmmerce Applicatins Prmting yur Site: Search Engine Optimisatin and Web Analytics Sessin 6 1 Next steps Prmting yur Business Having develped website/e-shp shp next step is t prmte the business Marketing

More information

Space Exploration Classroom Activity

Space Exploration Classroom Activity Space Explratin Classrm Activity The Classrm Activity intrduces students t the cntext f a perfrmance task, s they are nt disadvantaged in demnstrating the skills the task intends t assess. Cntextual elements

More information

Kaiser Permanente Goal Setting Overview and Template

Kaiser Permanente Goal Setting Overview and Template Kaiser Permanente Gal Setting Overview and Template Gal Setting Overview Each and every emplyee, manager, physician, and leader plays a crucial rle in helping Kaiser Permanente t achieve its gals. This

More information

Frequently Asked Questions About I-9 Compliance

Frequently Asked Questions About I-9 Compliance Frequently Asked Questins Abut I-9 Cmpliance What is required t verify wrk authrizatin? The basic requirement t verify wrk authrizatin is the Frm I-9. This frm is available n the HR website: http://www.fit.edu/hr/dcuments/frms/i-9.pdf

More information

Corporations Q&A. Shareholders. 2006 Edward R. Alexander, Jr.

Corporations Q&A. Shareholders. 2006 Edward R. Alexander, Jr. Crpratins Q&A. What is a crpratin and why frm ne? A crpratin is a business entity that is separate and distinct frm its wners. It can enter cntracts, sue and be sued withut invlving its wners (the sharehlders).

More information

Student Academic Learning Services Page 1 of 7. Statistics: The Null and Alternate Hypotheses. A Student Academic Learning Services Guide

Student Academic Learning Services Page 1 of 7. Statistics: The Null and Alternate Hypotheses. A Student Academic Learning Services Guide Student Academic Learning Services Page 1 f 7 Statistics: The Null and Alternate Hyptheses A Student Academic Learning Services Guide www.durhamcllege.ca/sals Student Services Building (SSB), Rm 204 This

More information

CHECKING ACCOUNTS AND ATM TRANSACTIONS

CHECKING ACCOUNTS AND ATM TRANSACTIONS 1 Grades 6-8 Lessn 1 CHECKING ACCOUNTS AND ATM TRANSACTIONS Tpic t Teach: This lessn is intended fr middle schl students in sixth thrugh eighth grades during a frty minute time perid. The lessn teaches

More information

UTR Ebook How to get your UTR Number

UTR Ebook How to get your UTR Number UTR Ebk Hw t get yur UTR Number Published by UTR.rg.uk inf@utr.rg.uk 1. What is a UTR Number Table f Cntents 2. Hw t Apply fr a UTR Number 3. What t d if yu have lst yur UTR Number 4. Self emplyed What

More information

The Cost of Not Nurturing Leads

The Cost of Not Nurturing Leads The Cst f Nt Nurturing Leads The Cst f Nt Nurturing Leads The legacy yu are stuck in and the steps essential t change it Lisa Cramer President LeadLife Slutins, Inc. lcramer@leadlife.cm 770-670-6702 2009

More information

FEEDBACK FROM THE VICTORIA QUALITY COUNCIL INTERHOSPITAL PATIENT TRANSFER WORKSHOP

FEEDBACK FROM THE VICTORIA QUALITY COUNCIL INTERHOSPITAL PATIENT TRANSFER WORKSHOP FEEDBACK FROM THE VICTORIA QUALITY COUNCIL INTERHOSPITAL PATIENT TRANSFER WORKSHOP Results arising frm the survey f Participants at the Victrian Quality Cuncil (VQC) Interhspital Patient Transfer Wrkshp

More information

Software Quality Assurance

Software Quality Assurance Sftware Quality Assurance Is it the same as Testing? Teji Chpra, Senir Test Cnsultant Planit Sftware Testing Abstract This paper attempts t dispel sme cmmn miscnceptins regarding the rles f Testing and

More information

IMPROVING ADVISING AND MENTORING

IMPROVING ADVISING AND MENTORING Advising and Mentring IMPROVING ADVISING AND MENTORING OF GRADUATE AND PROFESSIONAL STUDENTS Advising is a key cmpnent in the successful cmpletin f a graduate degree. A gd advising relatinship crrelates

More information

Fast Forward Your Talent Management Approach: A Guide to Succession and Talent Review

Fast Forward Your Talent Management Approach: A Guide to Succession and Talent Review Fast Frward Yur Talent Management Apprach: A Guide t Successin and Talent Review Sue Plaster, M.Ed. Sue Plaster Cnsulting plaster.sue @gmail.cm Agenda: Accelerating Talent Management 1. Setting the Stage:

More information

A. Your Privacy Issues Concerned with

A. Your Privacy Issues Concerned with Questinnaire Dear Respndent, Please take yur time t fill up the fllwing questinnaire, as it will help us t design a highly infrmative and effective platfrm fr the cncerned peple wh are in need f high quality

More information

making good practices great Customer Journey 100

making good practices great Customer Journey 100 making gd practices great Custmer Jurney 100 This questinnaire is designed t help yu review the service yu ffer t yur Custmers, recgnise what yu are already ding really well and identify areas fr imprvement.

More information

HOPE AND INFORMATION PROJECT INTERVIEWER GUIDE: NURSE RESPONDENTS

HOPE AND INFORMATION PROJECT INTERVIEWER GUIDE: NURSE RESPONDENTS HOPE AND INFORMATION PROJECT INTERVIEWER GUIDE: NURSE RESPONDENTS INTRODUCTION: We wuld like t learn abut hw nurses and dctrs wrk with patients in their need fr hpe, n the ne hand, and infrmatin abut their

More information

Communication skills. Final Draft. This short training manual is designed for job seekers in the work readiness skills training workshop

Communication skills. Final Draft. This short training manual is designed for job seekers in the work readiness skills training workshop Final Draft This shrt training manual is designed fr jb seekers in the wrk readiness skills training wrkshp Cntents Cmmunicatin skills... 2 Curse bjectives... 2 What is Cmmunicatin?...2 Cmmunicatin cycle...3

More information

Mobile Workforce. Improving Productivity, Improving Profitability

Mobile Workforce. Improving Productivity, Improving Profitability Mbile Wrkfrce Imprving Prductivity, Imprving Prfitability White Paper The Business Challenge Between increasing peratinal cst, staff turnver, budget cnstraints and pressure t deliver prducts and services

More information

Hospitalization and discharge planning

Hospitalization and discharge planning Hspitalizatin and discharge planning A planned hspitalizatin r unexpected health emergency can ccur at any pint during the disease prgressin and may r may nt be the result f Alzheimer s r anther dementia.

More information

Using PayPal Website Payments Pro UK with ProductCart

Using PayPal Website Payments Pro UK with ProductCart Using PayPal Website Payments Pr UK with PrductCart Overview... 2 Abut PayPal Website Payments Pr & Express Checkut... 2 What is Website Payments Pr?... 2 Website Payments Pr and Website Payments Standard...

More information

Drive More Revenue with Facebook Advertising

Drive More Revenue with Facebook Advertising Drive Mre Revenue with Facebk Advertising 1 Hw T Create Tp-Perfrming Facebk Ads What began as a scial netwrk fr Harvard students in 2004 and sn spread t cllege campuses acrss the cuntry is nw the biggest

More information

TAKING OWNERSHIP OF HEALTH CARE

TAKING OWNERSHIP OF HEALTH CARE TAKING OWNERSHIP OF HEALTH CARE TIPS FOR PARENTS AND CAREGIVERS Are yu ready fr the day when yu take yur sn r yur daughter fr a medical appintment and the dctr r medical staff says t yu, as the parent

More information

MODULE 1. What is entrepreneurship?

MODULE 1. What is entrepreneurship? MODULE 1 What is entrepreneurship? Part 1: Key features f an entrepreneur ENTREPRENEUR - ne wh undertakes an endeavr. This is the meaning f the French wrd entrepreneur. It is really all abut starting smething

More information

COMMONLY ASKED INTERVIEW QUESTIONS & STRATEGIES TO ANSWER THEM

COMMONLY ASKED INTERVIEW QUESTIONS & STRATEGIES TO ANSWER THEM COMMONLY ASKED INTERVIEW QUESTIONS & STRATEGIES TO ANSWER THEM Office f Career & Prfessinal Develpment 2014, UC Hastings Cllege f the Law The fllwing are examples f the mst cmmn interview questins. Speak

More information

esupport Quick Start Guide

esupport Quick Start Guide esupprt Quick Start Guide Last Updated: 5/11/10 Adirndack Slutins, Inc. Helping Yu Reach Yur Peak 908.725.8869 www.adirndackslutins.cm 1 Table f Cntents PURPOSE & INTRODUCTION... 3 HOW TO LOGIN... 3 SUBMITTING

More information

Getting Your Fingers In On the Action

Getting Your Fingers In On the Action Rry Garfrth Getting Yur Fingers In On the Actin Once yu are able t strum with yur fingers, yu can begin fingerpicking! The first task is t learn yur hand psitin and t learn which fingers are used n which

More information

SAMPLE PARENT WORKSHOP PLAN AND ANNOTATED AGENDA: PARENT SESSION II

SAMPLE PARENT WORKSHOP PLAN AND ANNOTATED AGENDA: PARENT SESSION II SAMPLE PARENT WORKSHOP PLAN AND ANNOTATED AGENDA: PARENT SESSION II Time 2 Hurs (120 minutes) Objectives 1. Parents will understand hw the Cmmn Cre Learning Standards differ frm traditinal NY educatinal

More information

Research Proposal: How Airbnb can help guests find a better match

Research Proposal: How Airbnb can help guests find a better match Research Prpsal: Hw Airbnb can help guests find a better match Researchers: Kudzai Chinyadza (kchinyad@indiana.edu), Jiaqi Li (li396@iu.edu), Urvashi Gupta(ugupta@indiana.edu) Stakehlders: Lead Ux designer,

More information

MA Social Work. When does it start? The next intake is September 2014. How long is the course? Two years (full-time)

MA Social Work. When does it start? The next intake is September 2014. How long is the course? Two years (full-time) MA Scial Wrk Des successful cmpletin f the curse result in a scial wrk qualificatin recgnised by Health and Care Prfessins Cuncil (HCPC)? Yes. It is imprtant t pint ut that successful cmpletin f the award

More information

Avoiding the pitfalls of unfair dismissals. Michele O Neill and Vikki Sultana LGNSW Industrial Team

Avoiding the pitfalls of unfair dismissals. Michele O Neill and Vikki Sultana LGNSW Industrial Team Aviding the pitfalls f unfair dismissals Michele O Neill and Vikki Sultana LGNSW Industrial Team Presentatin Plan 1. What is unfair dismissal? Industrial Relatins Act 1996 (NSW) (the Act) Case law 2. Best

More information

Recognition of Prior Learning Policy

Recognition of Prior Learning Policy Recgnitin f Prir Learning Plicy VTCT s Recgnitin f Prir Learning Plicy (RPL) has been put in place t clarify the RPL prcess and prvide guidance fr VTCT Centres. The RPL plicy aims t prvide accurate recgnitin

More information

WHAT SHOULD I LOOK FOR WHEN I BUY HEALTH INSURANCE?

WHAT SHOULD I LOOK FOR WHEN I BUY HEALTH INSURANCE? WHAT SHOULD I LOOK FOR WHEN I BUY HEALTH INSURANCE? The Maine Bureau f Insurance 34 State Huse Statin Augusta, Maine 04333 207-624-8475 r 1-800-300-5000 (in Maine) http://www.maine.gv/pfr/insurance Paul

More information

PERALTA COMMUNITY COLLEGE DISTRICT Office of Human Performance Resources & Employee Planning Relations Management Evaluation Process.

PERALTA COMMUNITY COLLEGE DISTRICT Office of Human Performance Resources & Employee Planning Relations Management Evaluation Process. PERALTA COMMUNITY COLLEGE DISTRICT Office f Human Perfrmance Resurces & Emplyee Planning Relatins Management Evaluatin Prcess Gals Perfrmance gals shuld be clear and guide actin. T d that, gals must meet

More information

How much life insurance do I need? Wrong question!

How much life insurance do I need? Wrong question! Hw much life insurance d I need? Wrng questin! We are ften asked this questin r sme variatin f it. We believe it is NOT the right questin t ask. What yu REALLY need is mney, cash. S the questin shuld be

More information

ONGOING FEEDBACK AND PERFORMANCE MANAGEMENT. A. Principles and Benefits of Ongoing Feedback

ONGOING FEEDBACK AND PERFORMANCE MANAGEMENT. A. Principles and Benefits of Ongoing Feedback ONGOING FEEDBACK AND PERFORMANCE MANAGEMENT A. Principles and Benefits f Onging Feedback While it may seem like an added respnsibility t managers already "full plate," managers that prvide nging feedback

More information

GOD CARES FOR ALL CREATION

GOD CARES FOR ALL CREATION BOOK 2, PART 2, LESSON 6 GOD CARES FOR ALL CREATION THE BIBLE: Psalm 65:9-13; Psalm104:1, 5, 24, 33 THEME: The Bible gives us a recrd f Gd as creatr and sustainer f the universe, and f the persns wh are

More information

Recognition of Prior Learning (RPL) TAE40110 Certificate IV in Training and Assessment

Recognition of Prior Learning (RPL) TAE40110 Certificate IV in Training and Assessment Recgnitin f Prir Learning (RPL) TAE40110 Certificate IV in Training and Assessment What is RPL? RPL recgnises that yu may already have the skills and knwledge needed t meet natinal cmpetency standards.

More information