The Importance Advanced Data Collection System Maintenance. Berry Drijsen Global Service Business Manager. knowledge to shape your future

Size: px
Start display at page:

Download "The Importance Advanced Data Collection System Maintenance. Berry Drijsen Global Service Business Manager. knowledge to shape your future"

Transcription

1 The Imprtance Advanced Data Cllectin System Maintenance Berry Drijsen Glbal Service Business Manager WHITE PAPER knwledge t shape yur future

2 The Imprtance Advanced Data Cllectin System Maintenance Cntents Intrductin... 3 Utility Systems: Grwing Awareness Acrss the Enterprise... 3 System Maintenance: What s Included... 4 System Maintenance: Management Best Practices... 5 System Maintenance: The Vendr s Rle... 5 Cnclusin... 6 Abut the Authr... 6 Page 2

3 The Imprtance Advanced Data Cllectin System Maintenance Intrductin In tday s efficiency- and peratins-driven wrld, mst utilities use sme frm f system t cllect meter data frm the field. Fr many years, meter readers wuld g arund and recrd meter register values n paper, and then return that data t the utility ffice where wrkers wuld enter readings and issue bills t custmers. As fewer and fewer utilities rely n pen and paper, a variety f systems have been implemented arund the wrld t ensure that essential utility data is retrieved in a reliable and efficient manner because withut this data, the utility cannt issue accurate bills and therefre manage its water supply r its revenues. As the need fr data mves beynd invicing fr water cnsumed and int the realm f greater peratinal efficiency and resurce management, the decisins fr netwrk management, investment planning and custmer service systems are becming mre cmplex bth in terms f architecture and integratin. Even thse systems which are relying n meter readers in the field are nw able t cllect large amunts f data, and as such require mre thught, planning and maintenance. Cmplex systems acquire and can leverage mre data, but als create the need fr new r revised prcesses t be adpted. As ne f the wrld s leading prviders f utility systems, Itrn has built extensive experience in the selectin, implementatin and maintenance f data cllectin systems and sftware. In mst cases, ur custmers keep a system fr many years since it is central t the utility s activities. With that in mind, ne can easily see the imprtance f maintenance services fr such systems. This paper discusses the varius aspects f maintenance n meter data cllectin, management and analysis systems within a utility. Utility Systems: Grwing Awareness Acrss the Enterprise When evaluating meter data cllectin systems within utilities, yu will quickly ntice that they are mst ften managed by the meter reading department r the custmer service department r sme cmbinatin f bth. Daily interactin with the system can make sme f these utility stakehlders real experts in the functinalities, capabilities and quirks f the system. In additin t the daily users, mst systems will als require the input and maintenance frm the IT department, althugh smaller rganizatins will ften have very limited supprt available. The finance department is usually invlved in the data frm the system, as it prcesses the bills based n usage data. Finally, there is grwing interest frm a water netwrk perspective understanding water usage, leakage reprting, pressure infrmatin, and s n which can all lead t better manage f ur precius water resurces. With mre advanced systems supplying mre and mre data frm meters and cnsumers, additinal utility stakehlders have taken an interest in the data frm the system and will require access t that data. Mdern meter data cllectin and management systems are cnnected t several parts f the utility, and the number f interfaces is grwing. Regular updates t the machines running the applicatins and the evlutin f security plicies will require clser supervisin f all parts f the system t ensure cntinued ptimal perfrmance and minimal dwntime t the data cllectin and management prcess. Web prtals and thin clients will allw additinal users t access the data, but will als add cmplexity t the system. Slwly but surely, we can see the system becming a mre integral part t the utility as a whle ne that distributes key infrmatin t stakehlders thrughut the rganizatin. Page 3

4 The Imprtance Advanced Data Cllectin System Maintenance System Maintenance: What s Included Meter data cllectin and management systems are usually autmated t a fair extent. Experienced prviders f these systems, such as Itrn, have wrked with custmers t define a range f parameters and prcesses t ensure that cllectin activities are mstly dne withut direct supervisin. Hwever, autmatin des nt imply that n daily supervisin is required. One f the key elements f implementing advanced systems is putting in place the apprpriate supervisin structure. This structure implies resurces and tls, within the framewrk f the verall rganizatin. A typical example is a water utility mving frm a walk-by system t a fixed data cllectin; in this scenari, the psitin f the meter reading supervisr must be redefined t that f a netwrk supervisr. This persn will use the tls within the system as well as certain external tls t manage the daily data cllectin and management activities. Features like reading rates, RSSI levels and netwrk architecture diagrams within the data cllectin system help t mnitr the incming data, whereas applicatins such as HP OpenView* and specific scripts can help t mnitr the IT infrastructure n which the system is running. In rder t keep the perfrmance f the system at its expected level, sme system maintenance must be perfrmed. Just as a car needs regular maintenance (such as il changes, new brakes, new wiper blades, and s n), a data cllectin and management system needs maintenance and small crrectins in rder t keep it running smthly. The maintenance n data cllectin and management systems include activities like: Analysis Netwrk perfrmance: identifying which netwrk elements are nt prviding the expected data Data gaps: identifying which data was nt prvided as expected Data accuracy: identifying which data is different frm expectatins and pssibly an indicatin f errr Alerts: prcessing f varius alerts and alarms like leakage, backflw, and filtering repeat alerts Recvery Missing data: initiating manual retrieval f missing data frm varius elements in the netwrk Update + Recnfigure Custmer data: identify new accunts and meter change uts, apply accunt status changes Cllectin sftware and/r management system: install and maintain new versins with additinal functinalities r crrectins Sftware/firmware f netwrk elements: ensure new versins are applied as needed fr imprved perfrmance, new parameters and new capabilities Cmmunicatin netwrk architecture: recnfiguratin as needed, taking int accunt netwrk expansin r changes in tpgraphy IT infrastructure: mve t newer versins f OS, apply security updates IT perating system migratin: change f hardware, use f virtualizatin, separatin f backup strage, changes in directries Applicatin IT plicies: enfrce new security prcedures, mnitr and backup systems IT system infrastructure: integrate additinal interfaces Page 4

5 The Imprtance Advanced Data Cllectin System Maintenance System Maintenance: Management Best Practices In rder t achieve maximum benefit frm any system, yur utility must cnsider hw t manage the technlgy. Often, the intrductin f a system leads t a need fr fewer resurces t manually cllect part r all the previus data (again, typically used fr billing). Hwever, maintenance f an advanced system requires a new set f resurces. Ideally, resurces can be retrained t cver the needs, but this may nt always be the case. The prfile f the maintenance and supprt rganizatin will be very different frm the typical meter reading and custmer service rganizatin. Here are sme examples f prfiles required fr a fixed netwrk rganizatin: Applicatin specialist: understands the ins and uts f the sftware applicatin Cmmunicatin netwrk specialist: has a thrugh knwledge f the netwrk used fr the actual data cllectin, with expertise in radi frequency (RF) and cellular technlgy Deplyment engineer: manages the deplyment, extensin and field maintenance f the netwrk Database administratr: perfrms maintenance and backup f the system database, as the vlume f data cllected will be significantly higher than manual cllectin methds IT netwrk specialist: manages the interfaces between the system and the varius IT assets, such as the billing sftware, the SCADA system and the CRM. Als manages the IT infrastructure required fr running the netwrk sftware Business prcess specialist r data specialist: understands the best usage f the data in view f the prcesses applicable t yur utility The maintenance activities can be managed by a supervisr, with input frm the prfiles mentined abve, fllwing a maintenance plan. This plan gets defined befre and during the implementatin f the system, and gets updated n a regular basis as needs are reevaluated and new business challenges arise. Operating an advanced data cllectin and management system requires setting up an internal supprt rganizatin; this ensures that users f the system can get immediate help when encuntering prblems. This supprt rganizatin als plays an imprtant rle in training new users. Finally, by ding regular maintenance, the rganizatin is als better prepared t deal with unexpected events. The maintenance plan gives a thrugh insight f the system, which can help in dealing with unfreseen prblems r changes in the perating envirnment. System Maintenance: The Vendr s Rle As shwn abve, system maintenance includes a number f fairly technical activities. Therefre, ne f the first respnsibilities f the system vendr (r supplier) is t prvide thrugh training n the system. This training shuld include prper cnfiguratin and use f the system s functinalities t ensure that the system runs ptimally and data is cllected crrectly. It shuld als include deplyment training t make sure that data cllected in the field is reliable. And finally, the vendr shuld supply specific training n system maintenance, which wuld fcus n trubleshting, mnitring f perfrmance and implementatin f updates and upgrades. Anther respnsibility is t prvide a supprt rganizatin that yur utility can turn t when experiencing difficulties and implementing system changes. This rganizatin usually has multiple levels, with increasing levels f expertise. Whereas Level 1 supprt is the direct interface with the custmer, Level 2 supprt manages the relatin with the vendr s prduct management and develpment teams t address issues accrding t established severity levels. By chsing a glbal, well-established prvider, yu can take advantage f the experience gained by ther utilities that have implemented the same system. A third respnsibility is the prvisin f regular updates and upgrades f system sftware (and pssibly firmware). These updates will include crrectins t issues and new functinalities, whereas new upgrades will usually prvide sme majr changes t either functinalities r architecture. These respnsibilities are in general cvered under a maintenance and supprt agreement, which als indicates the prcedure fr managing the relatinship between utility and supplier. Page 5

6 The Imprtance Advanced Data Cllectin System Maintenance In the maintenance and supprt agreement, it is als critical t define the respnsibilities f third-party suppliers, such as telecm r sftware suppliers. The services f these suppliers can have a significant impact n the perfrmance f the system and need t be taken int cnsideratin when perfrming maintenance. In case a utility is nt interested in r cmfrtable with the investment in resurces required fr prper maintenance, it can cnsider using a Hsted Services apprach, whereby a service prvider, such as Itrn, can manage the perfrmance f the data cllectin and IT infrastructure fr a mnthly fee. Cnclusin As mdern data cllectin and data management systems have becme mre cmplex and clsely integrated int the utility s rganizatin, the requirement fr maintenance grws. In rder t be able t perfrm maintenance, yur utility must clearly define rles and respnsibilities in a new rganizatin. With these new respnsibilities, training becmes very imprtant, bth internally rganized as well as given by the supplier. In additin t training, the supplier shuld als prvide a supprt rganizatin t assist with the maintenance activities, as detailed in a maintenance agreement. The evlutin f the system thrugh regular updates and upgrades requires that a maintenance plan is put in place. Abut the Authr Berry Drijsen is Glbal Service Business Manager, Water and Heat, at Itrn. Lcated in Macn, France, he has been in varius Sales, Marketing and Services rles at Itrn since He can be reached at Page 6 Itrn is the leading prvider f energy and water resurce management slutins fr nearly 8,000 utilities arund the wrld. We ffer end-t-end slutins that include electricity, gas, water and thermal energy measurement and cntrl technlgy; cmmunicatins systems; sftware; and prfessinal services. With nearly 10,000 emplyees ding business in mre than 130 cuntries, Itrn empwers utilities t respnsibly and efficiently manage energy and water resurces. T realize a sustainable future, start here: WATER + HEAT SERVICES 9 Rue Ampère Macn France Phne: +33 (0)

Service Management - Framework 2013

Service Management - Framework 2013 Service - Framewrk 2013 Getting Started Right with Service System Netwrk Firewall Sftware Service App With the right framewrk, enterprises f almst any size small t large can implement effective functinal

More information

Improved Data Center Power Consumption and Streamlining Management in Windows Server 2008 R2 with SP1

Improved Data Center Power Consumption and Streamlining Management in Windows Server 2008 R2 with SP1 Imprved Data Center Pwer Cnsumptin and Streamlining Management in Windws Server 2008 R2 with SP1 Disclaimer The infrmatin cntained in this dcument represents the current view f Micrsft Crpratin n the issues

More information

Research Report. Abstract: The Emerging Intersection Between Big Data and Security Analytics. November 2012

Research Report. Abstract: The Emerging Intersection Between Big Data and Security Analytics. November 2012 Research Reprt Abstract: The Emerging Intersectin Between Big Data and Security Analytics By Jn Oltsik, Senir Principal Analyst With Jennifer Gahm Nvember 2012 2012 by The Enterprise Strategy Grup, Inc.

More information

Job Profile Data & Reporting Analyst (Grant Fund)

Job Profile Data & Reporting Analyst (Grant Fund) Jb Prfile Data & Reprting Analyst (Grant Fund) Directrate Lcatin Reprts t Hurs Finance Slihull Finance Directr Nminally 37 hurs but peratinally available at all times t meet Cmpany requirements Cntract

More information

Service Level Agreement (SLA) Hosted Products. Netop Business Solutions A/S

Service Level Agreement (SLA) Hosted Products. Netop Business Solutions A/S Service Level Agreement (SLA) Hsted Prducts Netp Business Slutins A/S Cntents 1 Service Level Agreement... 3 2 Supprt Services... 3 3 Incident Management... 3 3.1 Requesting service r submitting incidents...

More information

IN-HOUSE OR OUTSOURCED BILLING

IN-HOUSE OR OUTSOURCED BILLING IN-HOUSE OR OUTSOURCED BILLING Medical billing is ne f the mst cmplicated aspects f running a medical practice. With thusands f pssible cdes fr diagnses and prcedures, and multiple payers, the ability

More information

Army DCIPS Employee Self-Report of Accomplishments Overview Revised July 2012

Army DCIPS Employee Self-Report of Accomplishments Overview Revised July 2012 Army DCIPS Emplyee Self-Reprt f Accmplishments Overview Revised July 2012 Table f Cntents Self-Reprt f Accmplishments Overview... 3 Understanding the Emplyee Self-Reprt f Accmplishments... 3 Thinking Abut

More information

Systems Support - Extended

Systems Support - Extended 1 General Overview This is a Service Level Agreement ( SLA ) between and the Enterprise Windws Services t dcument: The technlgy services the Enterprise Windws Services prvides t the custmer. The targets

More information

Licensing Windows Server 2012 R2 for use with virtualization technologies

Licensing Windows Server 2012 R2 for use with virtualization technologies Vlume Licensing brief Licensing Windws Server 2012 R2 fr use with virtualizatin technlgies (VMware ESX/ESXi, Micrsft System Center 2012 R2 Virtual Machine Manager, and Parallels Virtuzz) Table f Cntents

More information

Information Services Hosting Arrangements

Information Services Hosting Arrangements Infrmatin Services Hsting Arrangements Purpse The purpse f this service is t prvide secure, supprted, and reasnably accessible cmputing envirnments fr departments at DePaul that are in need f server-based

More information

Process Automation With VMware

Process Automation With VMware Prcess Autmatin With VMware Intelligent Service Autmatin fr Real and Virtual Envirnments Intrductin This Whitepaper describes hw the UC4 platfrm integrates with the VMware vsphere Server and the VMware

More information

White Paper for Mobile Workforce Management and Monitoring Copyright 2014 by Patrol-IT Inc. www.patrol-it.com

White Paper for Mobile Workforce Management and Monitoring Copyright 2014 by Patrol-IT Inc. www.patrol-it.com White Paper fr Mbile Wrkfrce Management and Mnitring Cpyright 2014 by Patrl-IT Inc. www.patrl-it.cm White Paper fr Mbile Wrkfrce Management and Mnitring Cpyright 2014 by Patrl-IT Inc. www.patrl-it.cm 2

More information

Business Intelligence represents a fundamental shift in the purpose, objective and use of information

Business Intelligence represents a fundamental shift in the purpose, objective and use of information Overview f BI and rle f DW in BI Business Intelligence & Why is it ppular? Business Intelligence Steps Business Intelligence Cycle Example Scenaris State f Business Intelligence Business Intelligence Tls

More information

UC4 AUTOMATED VIRTUALIZATION Intelligent Service Automation for Physical and Virtual Environments

UC4 AUTOMATED VIRTUALIZATION Intelligent Service Automation for Physical and Virtual Environments Fr mre infrmatin abut UC4 prducts please visit www.uc4.cm. UC4 AUTOMATED VIRTUALIZATION Intelligent Service Autmatin fr Physical and Virtual Envirnments Intrductin This whitepaper describes hw the UC4

More information

Online Learning Portal best practices guide

Online Learning Portal best practices guide Online Learning Prtal Best Practices Guide best practices guide This dcument prvides Micrsft Sftware Assurance Benefit Administratrs with best practices fr implementing e-learning thrugh the Micrsft Online

More information

Data Abstraction Best Practices with Cisco Data Virtualization

Data Abstraction Best Practices with Cisco Data Virtualization White Paper Data Abstractin Best Practices with Cisc Data Virtualizatin Executive Summary Enterprises are seeking ways t imprve their verall prfitability, cut csts, and reduce risk by prviding better access

More information

Licensing Windows Server 2012 for use with virtualization technologies

Licensing Windows Server 2012 for use with virtualization technologies Vlume Licensing brief Licensing Windws Server 2012 fr use with virtualizatin technlgies (VMware ESX/ESXi, Micrsft System Center 2012 Virtual Machine Manager, and Parallels Virtuzz) Table f Cntents This

More information

Online Network Administration Degree Programs

Online Network Administration Degree Programs Online Schls, Degrees & Prgrams Blg Abut Archives Cntact Online Netwrk Administratin Degree Prgrams A Netwrk Administratr is smene respnsible fr the maintenance and perfrmance f cmputer hardware and sftware

More information

POSITION DESCRIPTION. Classification Higher Education Worker, Level 7. Responsible to. I.T Manager. The Position

POSITION DESCRIPTION. Classification Higher Education Worker, Level 7. Responsible to. I.T Manager. The Position Psitin Title I.T Prject Officer Classificatin Higher Educatin Wrker, Level 7 Respnsible t The Psitin I.T Manager The psitin assists with the cmpletin f varius IT prjects intended t enable the nging administratin

More information

Change Management Process

Change Management Process Change Management Prcess B1.10 Change Management Prcess 1. Intrductin This plicy utlines [Yur Cmpany] s apprach t managing change within the rganisatin. All changes in strategy, activities and prcesses

More information

Dec. 2012. Transportation Management System. An Alternative Traffic Solution for the Logistics Professionals

Dec. 2012. Transportation Management System. An Alternative Traffic Solution for the Logistics Professionals Dec. 2012 Transprtatin Management System An Alternative Traffic Slutin fr the Lgistics Prfessinals What is a TMS-Lite system? What are the features and capabilities f a TMS-Lite system? Why chse a TMS-Lite

More information

Succession Planning & Leadership Development: Your Utility s Bridge to the Future

Succession Planning & Leadership Development: Your Utility s Bridge to the Future Successin Planning & Leadership Develpment: Yur Utility s Bridge t the Future Richard L. Gerstberger, P.E. TAP Resurce Develpment Grup, Inc. 4625 West 32 nd Ave Denver, CO 80212 ABSTRACT A few years ag,

More information

Network Security Trends in the Era of Cloud and Mobile Computing

Network Security Trends in the Era of Cloud and Mobile Computing Research Reprt Abstract: Netwrk Security Trends in the Era f Clud and Mbile Cmputing By Jn Oltsik, Senir Principal Analyst and Bill Lundell, Senir Research Analyst With Jennifer Gahm, Senir Prject Manager

More information

Learning Central Business Portal Best Practices Guide

Learning Central Business Portal Best Practices Guide Learning Central Business Prtal Best Practices Guide Practices Guide Objective: This dcument prvides Micrsft Sftware Assurance Benefit Administratrs with best practices fr implementing E- Learning thrugh

More information

Installation Guide Marshal Reporting Console

Installation Guide Marshal Reporting Console Installatin Guide Installatin Guide Marshal Reprting Cnsle Cntents Intrductin 2 Supprted Installatin Types 2 Hardware Prerequisites 2 Sftware Prerequisites 3 Installatin Prcedures 3 Appendix: Enabling

More information

Best Practices for Optimizing Performance and Availability in Virtual Infrastructures

Best Practices for Optimizing Performance and Availability in Virtual Infrastructures Best Practices fr Optimizing Perfrmance and Availability in Virtual Infrastructures www.nimsft.cm Best Practices fr Optimizing Perfrmance and Availability in Virtual Infrastructures PAGE 2 Table f Cntents

More information

Zimbra Professional Services Portfolio, Purchasing Guide & Price List

Zimbra Professional Services Portfolio, Purchasing Guide & Price List In- Tuitin Netwrks Ltd Zimbra Prfessinal Services Prtfli, Purchasing Guide & Price List This dcument prvides an verview f In- Tuitin Netwrks Limited s range f Zimbra Prfessinal Services available n the

More information

Systems Load Testing Appendix

Systems Load Testing Appendix Systems Lad Testing Appendix 1 Overview As usage f the Blackbard Academic Suite grws and its availability requirements increase, many custmers lk t understand the capability f its infrastructure. As part

More information

This report provides Members with an update on of the financial performance of the Corporation s managed IS service contract with Agilisys Ltd.

This report provides Members with an update on of the financial performance of the Corporation s managed IS service contract with Agilisys Ltd. Cmmittee: Date(s): Infrmatin Systems Sub Cmmittee 11 th March 2015 Subject: Agilisys Managed Service Financial Reprt Reprt f: Chamberlain Summary Public Fr Infrmatin This reprt prvides Members with an

More information

To transform information into knowledge- a firm must expend additional resources to discover, patterns, rules, and context where the knowledge works

To transform information into knowledge- a firm must expend additional resources to discover, patterns, rules, and context where the knowledge works Chapter 15- Managing Knwledge Knwledge Management Landscape Knwledge management systems- supprt the creatin, capture, strage, and disseminatin f firm expertise and knwledge, have becme ne f the fastest-grwing

More information

NC3A SOA Techwatch Day Call for Presentations

NC3A SOA Techwatch Day Call for Presentations NC3A SOA Techwatch Day Call fr Presentatins 1 February 2012 Hsted at NATO C3 Agency, The Hague, The Netherlands By NC3A Chief Technlgy Office (CTO) David Burtn Chief Technlgy fficer Versin 1, 1 December

More information

How Does Cloud Computing Work?

How Does Cloud Computing Work? Hw Des Clud Cmputing Wrk? Carl Mazzanti, CEO, emazzanti Technlgies IT Supprt and Clud Cmputing Services fr Small Business Hbken, NJ and NYC, 201-360- 4400 Owner [Pick the date] Hw des Clud Cmputing Wrk?

More information

Software and Hardware Change Management Policy for CDes Computer Labs

Software and Hardware Change Management Policy for CDes Computer Labs Sftware and Hardware Change Management Plicy fr CDes Cmputer Labs Overview The cmputer labs in the Cllege f Design are clsely integrated with the academic needs f faculty and students. Cmputer lab resurces

More information

Migrating to SharePoint 2010 Don t Upgrade Your Mess

Migrating to SharePoint 2010 Don t Upgrade Your Mess Migrating t SharePint 2010 Dn t Upgrade Yur Mess by David Cleman Micrsft SharePint Server MVP April 2011 Phne: (610)-717-0413 Email: inf@metavistech.cm Website: www.metavistech.cm Intrductin May 12 th

More information

Licensing the Core Client Access License (CAL) Suite and Enterprise CAL Suite

Licensing the Core Client Access License (CAL) Suite and Enterprise CAL Suite Vlume Licensing brief Licensing the Cre Client Access License (CAL) Suite and Enterprise CAL Suite Table f Cntents This brief applies t all Micrsft Vlume Licensing prgrams. Summary... 1 What s New in This

More information

Key essential skills for this occupation are: Computer Use, Document Use and Oral Communication. Level 1. Level 2

Key essential skills for this occupation are: Computer Use, Document Use and Oral Communication. Level 1. Level 2 NOC: 1243 Occupatin: Medical Secretaries Occupatin Descriptin: Respnsibilities include perfrming varius secretarial and administrative tasks in lng term care and supprted living facilities. Key essential

More information

Mobile Workforce. Improving Productivity, Improving Profitability

Mobile Workforce. Improving Productivity, Improving Profitability Mbile Wrkfrce Imprving Prductivity, Imprving Prfitability White Paper The Business Challenge Between increasing peratinal cst, staff turnver, budget cnstraints and pressure t deliver prducts and services

More information

Version: Modified By: Date: Approved By: Date: 1.0 Michael Hawkins October 29, 2013 Dan Bowden November 2013

Version: Modified By: Date: Approved By: Date: 1.0 Michael Hawkins October 29, 2013 Dan Bowden November 2013 Versin: Mdified By: Date: Apprved By: Date: 1.0 Michael Hawkins Octber 29, 2013 Dan Bwden Nvember 2013 Rule 4-004J Payment Card Industry (PCI) Patch Management (prpsed) 01.1 Purpse The purpse f the Patch

More information

Training Efficiency: Optimizing Learning Technology

Training Efficiency: Optimizing Learning Technology Ideas & Insights frm 2008 Training Efficiency Masters Series Survey Results Training Efficiency: Optimizing Learning Technlgy trainingefficiency.cm Survey Results: Training Efficiency: Optimizing Learning

More information

Sample Role Description Immunization Information System (IIS) Testing Analyst

Sample Role Description Immunization Information System (IIS) Testing Analyst Sample Rle Descriptin Immunizatin Infrmatin System (IIS) Testing Analyst Nte: This rle descriptin is meant t ffer sample language and a cmprehensive list f ptential desired respnsibilities with crrespnding

More information

Help Desk Level Competencies

Help Desk Level Competencies Help Desk Level Cmpetencies Level 1 Take user calls and manage truble tickets Ability t staff and manage the rganizatins helpdesk and effectively respnd t rutine custmer calls Ability t use prper grammar

More information

Build the cloud OpenStack Installation & Configuration Integration with existing tools and processes Cloud Migration

Build the cloud OpenStack Installation & Configuration Integration with existing tools and processes Cloud Migration Slutin Brief OpenStack Services OVERVIEW OnX understands clud adptin challenges f glbal enterprise cmpanies and helps Enterprises adpt OpenStack slutins thrugh targeted services. We ffer vertical industry

More information

HP ExpertOne. HP2-T21: Administering HP Server Solutions. Table of Contents

HP ExpertOne. HP2-T21: Administering HP Server Solutions. Table of Contents HP ExpertOne HP2-T21: Administering HP Server Slutins Industry Standard Servers Exam preparatin guide Table f Cntents Overview 2 Why take the exam? 2 HP ATP Server Administratr V8 certificatin 2 Wh shuld

More information

CSC IT practix Recommendations

CSC IT practix Recommendations CSC IT practix Recmmendatins CSC Healthcare 28th January 2014 Versin 3 www.csc.cm/glbalhealthcare Cntents 1 Imprtant infrmatin 3 2 IT Specificatins 4 2.1 Wrkstatins... 4 2.2 Minimum Server with 1-5 wrkstatins

More information

CMS Eligibility Requirements Checklist for MSSP ACO Participation

CMS Eligibility Requirements Checklist for MSSP ACO Participation ATTACHMENT 1 CMS Eligibility Requirements Checklist fr MSSP ACO Participatin 1. General Eligibility Requirements ACO participants wrk tgether t manage and crdinate care fr Medicare fee-fr-service beneficiaries.

More information

WHITE PAPER SIP Solutions, Determining What is Right for You. By Peter Bernstein, Senior Editor TMCnet.com

WHITE PAPER SIP Solutions, Determining What is Right for You. By Peter Bernstein, Senior Editor TMCnet.com WHITE PAPER SIP Slutins, Determining What is Right fr Yu By Peter Bernstein, Senir Editr TMCnet.cm Technlgy Marketing Crpratin: 800 Cnnecticut Ave, 1 st Flr East, Nrwalk, CT 06854 USA As the decisin-maker

More information

Defining Sales Campaign Automation How e-mail, the Killer App, is best applied to marketing

Defining Sales Campaign Automation How e-mail, the Killer App, is best applied to marketing Defining Sales Campaign Autmatin Hw e-mail, the Killer App, is best applied t marketing Summary: Cmpanies tday are steadily adpting strategies and technlgies t reach prspects, custmers, and partners thrugh

More information

South Australia Police POSITION INFORMATION DOCUMENT

South Australia Police POSITION INFORMATION DOCUMENT Suth Australia Plice POSITION INFORMATION DOCUMENT Stream: Career Grup: Discipline: Classificatin: Service: Branch: Psitin Title: Administrative Services Cnsultancy and Infrmatin AO ASO-6 Infrmatin Systems

More information

BT Applications Assured Infrastructure (AAI) Application Optimisation Service (AOS) Optimising business performance

BT Applications Assured Infrastructure (AAI) Application Optimisation Service (AOS) Optimising business performance BT Applicatins Assured Infrastructure (AAI) Applicatin Optimisatin Service (AOS) Optimising business perfrmance The cmpetitive nature f tday s glbal ecnmy has led many cmpanies t rely fr their survival

More information

OFFICIAL JOB SPECIFICATION. Network Services Analyst. Network Services Team Manager

OFFICIAL JOB SPECIFICATION. Network Services Analyst. Network Services Team Manager JOB SPECIFICATION FUNCTION JOB TITLE REPORTING TO GRADE WORK PATTERN LOCATION IT & Digital Netwrk Services Analyst Netwrk Services Team Manager Band D Full-time Birmingham TRAVEL REQUIRED Occasinally ROLE

More information

State of Wisconsin DET Dedicated Virtual Host Services Offering Definition

State of Wisconsin DET Dedicated Virtual Host Services Offering Definition State f Wiscnsin DET Dedicated Virtual Hst Services Offering Definitin Dcument Revisin Histry Date Versin Creatr Ntes 10/29/2010 1.0 Phil Staley Initial draft 11/3/2010 1.1 Phil Staley Ryan McKee Secnd

More information

Bandwidth Management: New Use Cases

Bandwidth Management: New Use Cases Bandwidth Management: New Use Cases An AdvOSS Slutin White Paper Authrs: Farhan Zaidi and Fawad Pasha Cntact: {farhan.zaidi, fawadpasha}@advss.cm Whitepaper URL www.advss.cm/resurces/whitepapers/bandwidth

More information

WEB APPLICATION SECURITY TESTING

WEB APPLICATION SECURITY TESTING WEB APPLICATION SECURITY TESTING Cpyright 2012 ps_testware 1/7 Intrductin Nwadays every rganizatin faces the threat f attacks n web applicatins. Research shws that mre than half f all data breaches are

More information

UNITED STATES OF AMERICA FEDERAL ENERGY REGULATORY COMMISSION. Statement of Thomas F. O Brien. Vice President & Chief Information Officer

UNITED STATES OF AMERICA FEDERAL ENERGY REGULATORY COMMISSION. Statement of Thomas F. O Brien. Vice President & Chief Information Officer UNITED STATES OF AMERICA FEDERAL ENERGY REGULATORY COMMISSION Revised Critical Infrastructure Prtectin Reliability Standards Dcket N. RM15-14-000 Statement f Thmas F. O Brien Vice President & Chief Infrmatin

More information

ready. aiim. learn. 2-day BPM Specialist Training Class - Learn global best practices for improving business processes

ready. aiim. learn. 2-day BPM Specialist Training Class - Learn global best practices for improving business processes 2-day BPM Specialist Training Class - Learn glbal best practices fr imprving business prcesses Intrductin The Business Prcess Management (BPM) Certificate Prgram is designed frm glbal best practices amng

More information

Lumension Connect: Online Customer Community FAQs

Lumension Connect: Online Customer Community FAQs Lumensin Cnnect: Online Custmer Cmmunity FAQs Cpyright 2009, Lumensin Lumensin Cnnect: Online Custmer Cmmunity FAQs Table f Cntents Lumensin Cnnect:... 1 Online Custmer Cmmunity FAQs... 1 What is Lumensin

More information

G-CLOUD FRAMEWORK SERVICE DEFINITION. Solution Architecture for Cloud Service. Copyright: 2014 6point6 Ltd

G-CLOUD FRAMEWORK SERVICE DEFINITION. Solution Architecture for Cloud Service. Copyright: 2014 6point6 Ltd G-CLOUD FRAMEWORK SERVICE DEFINITION Slutin Architecture fr Clud Service Cpyright: 2014 6pint6 Ltd G-Clud Service Definitin Slutin Architecture fr Clud Service 1. SERVICE OVERVIEW 6pint6 is an innvative

More information

Research Report. Abstract: Data Center Networking Trends. January 2012. By Jon Oltsik With Bob Laliberte and Bill Lundell

Research Report. Abstract: Data Center Networking Trends. January 2012. By Jon Oltsik With Bob Laliberte and Bill Lundell Research Reprt Abstract: Data Center Netwrking Trends By Jn Oltsik With Bb Laliberte and Bill Lundell January 2012 2012 Enterprise Strategy Grup, Inc. All Rights Reserved. Intrductin Research Objective

More information

INFRASTRUCTURE TECHNICAL LEAD

INFRASTRUCTURE TECHNICAL LEAD 1. PURPOSE OF POSITION This psitin is respnsible fr the delivery f peratinal supprt and maintenance f the TDHB IT infrastructure envirnment. This rle is als pivtal in the develpment and delivery f infrastructure

More information

Interworks Cloud Platform Citrix CPSM Integration Specification

Interworks Cloud Platform Citrix CPSM Integration Specification Citrix CPSM Integratin Specificatin Cntents 1. Intrductin... 2 2. Activatin f the Integratin Layer... 3 3. Getting the Services Definitin... 4 3.1 Creating a Prduct Type per Lcatin... 5 3.2 Create Instance

More information

ENTERPRISE RESOURCE PLANNING

ENTERPRISE RESOURCE PLANNING ENTERPRISE RESOURCE PLANNING Enterprise Resurce Planning is the latest high end slutin, infrmatin technlgy has lent t business applicatin. The ERP slutins seek t streamline and integrate peratin prcesses

More information

Health Stream Portfolio (e.g. Mental health, drug & alcohol) and Contract of Employment

Health Stream Portfolio (e.g. Mental health, drug & alcohol) and Contract of Employment Psitin Descriptin Psitin Agency Reprts t Terms and Cnditins f Emplyment Classificatin/ Salary Stream Length f Psitin Lcatin Health Stream Lead Health Stream Prtfli (e.g. Mental health, drug & alchl) Primary

More information

ITIL Release Control & Validation (RCV) Certification Program - 5 Days

ITIL Release Control & Validation (RCV) Certification Program - 5 Days ITIL Release Cntrl & Validatin (RCV) Certificatin Prgram - 5 Days Prgram Overview ITIL is a set f best practices guidance that has becme a wrldwide-adpted framewrk fr Infrmatin Technlgy Services Management

More information

Health and Safety Training and Supervision

Health and Safety Training and Supervision Intrductin: Health and Safety Training and Supervisin University f Nttingham is cmmitted t maintaining and develping standards f excellence in all aspects f its business. T that end, the University aspires

More information

UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES

UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES REFERENCES AND RELATED POLICIES A. UC PPSM 2 -Definitin f Terms B. UC PPSM 12 -Nndiscriminatin in Emplyment C. UC PPSM 14 -Affirmative

More information

WHITE PAPER. Vendor Managed Inventory (VMI) is Not Just for A Items

WHITE PAPER. Vendor Managed Inventory (VMI) is Not Just for A Items WHITE PAPER Vendr Managed Inventry (VMI) is Nt Just fr A Items Why it s Critical fr Plumbing Manufacturers t als Manage Whlesalers B & C Items Executive Summary Prven Results fr VMI-managed SKUs*: Stck-uts

More information

Vulnerability Management:

Vulnerability Management: Vulnerability Management: Creating a Prcess fr Results Kyle Snavely Veris Grup, LLC Summary Organizatins increasingly rely n vulnerability scanning t identify risks and fllw up with remediatin f thse risks.

More information

Design for securability Applying engineering principles to the design of security architectures

Design for securability Applying engineering principles to the design of security architectures Design fr securability Applying engineering principles t the design f security architectures Amund Hunstad Phne number: + 46 13 37 81 18 Fax: + 46 13 37 85 50 Email: amund@fi.se Jnas Hallberg Phne number:

More information

FINANCIAL SERVICES FLASH REPORT

FINANCIAL SERVICES FLASH REPORT FINANCIAL SERVICES FLASH REPORT Draft Regulatry Cmpliance Management Guideline Released by the Office f the Superintendent f Financial Institutins May 5, 2014 On April 30, 2014, the Office f the Superintendent

More information

Completing the CMDB Circle: Asset Management with Barcode Scanning

Completing the CMDB Circle: Asset Management with Barcode Scanning Cmpleting the CMDB Circle: Asset Management with Barcde Scanning WHITE PAPER The Value f Barcding Tday, barcdes are n just abut everything manufactured and are used fr asset tracking and identificatin

More information

2008 BA Insurance Systems Pty Ltd

2008 BA Insurance Systems Pty Ltd 2008 BA Insurance Systems Pty Ltd BAIS have been delivering insurance systems since 1993. Over the last 15 years, technlgy has mved at breakneck speed. BAIS has flurished in this here tday, gne tmrrw sftware

More information

CASSOWARY COAST REGIONAL COUNCIL POLICY ENTERPRISE RISK MANAGEMENT

CASSOWARY COAST REGIONAL COUNCIL POLICY ENTERPRISE RISK MANAGEMENT CASSOWARY COAST REGIONAL COUNCIL POLICY ENTERPRISE RISK MANAGEMENT Plicy Number: 2.20 1. Authrity Lcal Gvernment Act 2009 Lcal Gvernment Regulatin 2012 AS/NZS ISO 31000-2009 Risk Management Principles

More information

DATA MIGRATION BEST PRACTICES NetApp Global Services January 2006

DATA MIGRATION BEST PRACTICES NetApp Global Services January 2006 DATA MIGRATION BEST PRACTICES NetApp Glbal Services January 2006 Intrductin Fr IT managers, data migratin has becme ne f the mst rutine and challenging facts f life. Wrklad balancing, technlgy refresh,

More information

The AppSec How-To: Choosing a SAST Tool

The AppSec How-To: Choosing a SAST Tool The AppSec Hw-T: Chsing a SAST Tl Surce Cde Analysis Made Easy GIVEN THE WIDE RANGE OF SOURCE CODE ANALYSIS TOOLS, SECURITY PROFESSIONALS, AUDITORS AND DEVELOPERS ALIKE ARE FACED WITH THE QUESTION: Hw

More information

The Importance of Market Research

The Importance of Market Research The Imprtance f Market Research 1. What is market research? Successful businesses have extensive knwledge f their custmers and their cmpetitrs. Market research is the prcess f gathering infrmatin which

More information

Have some knowledge of how queries execute. Must be able to read a query execution plan and understand what is happening.

Have some knowledge of how queries execute. Must be able to read a query execution plan and understand what is happening. Curse 2786B: Designing a Micrsft SQL Server 2005 Infrastructure Abut this Curse This tw-day instructr-led curse prvides database administratrs wrking in enterprise envirnments with the knwledge and skills

More information

ITL BULLETIN FOR JANUARY 2016 SECURING INTERACTIVE AND AUTOMATED ACCESS MANAGEMENT USING SECURE SHELL (SSH)

ITL BULLETIN FOR JANUARY 2016 SECURING INTERACTIVE AND AUTOMATED ACCESS MANAGEMENT USING SECURE SHELL (SSH) ITL BULLETIN FOR JANUARY 2016 SECURING INTERACTIVE AND AUTOMATED ACCESS MANAGEMENT USING SECURE SHELL (SSH) Murugiah Suppaya, Karen Scarfne, 1 and Larry Feldman, 2 Editrs Cmputer Security Divisin Infrmatin

More information

Gateway Agent - First Amendment to the High Level Design Document

Gateway Agent - First Amendment to the High Level Design Document Gateway Agent - First Amendment t the High Level Design Dcument Scpe The Gateway Agent HLD thrugh update 1 assumes that nly the Cntrl App, while cnnected t the prximal netwrk, can initiate new clud services.

More information

Project Startup Report Presented to the IT Committee June 26, 2012

Project Startup Report Presented to the IT Committee June 26, 2012 Prject Name: SOS File 2.0 Agency: Secretary f State Business Unit/Prgram Area: Secretary f State Prject Spnsr: Al Jaeger Prject Manager: Beverly Maitland Prject Startup Reprt Presented t the IT Cmmittee

More information

Performance Test Modeling with ANALYTICS

Performance Test Modeling with ANALYTICS Perfrmance Test Mdeling with ANALYTICS Jeevakarthik Kandhasamy Perfrmance test Lead Cnsultant Capgemini Financial Services USA jeevakarthik@gmail.cm Abstract Websites and web/mbile applicatins have becme

More information

An Oracle White Paper January 2013. Comprehensive Data Quality with Oracle Data Integrator and Oracle Enterprise Data Quality

An Oracle White Paper January 2013. Comprehensive Data Quality with Oracle Data Integrator and Oracle Enterprise Data Quality An Oracle White Paper January 2013 Cmprehensive Data Quality with Oracle Data Integratr and Oracle Enterprise Data Quality Executive Overview Pr data quality impacts almst every cmpany. In fact, accrding

More information

Projects Director Report Guidelines. IPMA Level A

Projects Director Report Guidelines. IPMA Level A Prjects Directr Reprt Guidelines IPMA Level A Cntents 1. GENERAL PROVISIONS.. 2 2. PROJECT PORTFOLIO / PROGRAMME DESCRIPTION...2 3. PROJECTS DIRECTOR REPORT 5 4. ANNEXES..7 Authr Classificatin Status Electrnic

More information

WHAT YOU NEED TO KNOW ABOUT. Protecting your Privacy

WHAT YOU NEED TO KNOW ABOUT. Protecting your Privacy WHAT YOU NEED TO KNOW ABOUT Prtecting yur Privacy YOUR PRIVACY IS OUR PRIORITY Credit unins have a histry f respecting the privacy f ur members and custmers. Yur Bard f Directrs has adpted the Credit Unin

More information

How to Reduce Project Lead Times Through Improved Scheduling

How to Reduce Project Lead Times Through Improved Scheduling Hw t Reduce Prject Lead Times Thrugh Imprved Scheduling PROBABILISTIC SCHEDULING & BUFFER MANAGEMENT Cnventinal Prject Scheduling ften results in plans that cannt be executed and t many surprises. In many

More information

Integrating With incontact dbprovider & Screen Pops

Integrating With incontact dbprovider & Screen Pops Integrating With incntact dbprvider & Screen Pps incntact has tw primary pints f integratin. The first pint is between the incntact IVR (script) platfrm and the custmer s crprate database. The secnd pint

More information

1)What hardware is available for installing/configuring MOSS 2010?

1)What hardware is available for installing/configuring MOSS 2010? 1)What hardware is available fr installing/cnfiguring MOSS 2010? 2 Web Frnt End Servers HP Prliant DL 380 G7 2 quad cre Intel Xen Prcessr E5620, 2.4 Ghz, Memry 12 GB, 2 HP 146 GB drives RAID 5 2 Applicatin

More information

White Paper. SharePoint and the Consumerization of IT: Considerations for BYOD Success. Authors: Aseem Pandit and Prateek Bhargava

White Paper. SharePoint and the Consumerization of IT: Considerations for BYOD Success. Authors: Aseem Pandit and Prateek Bhargava White Paper SharePint and the Cnsumerizatin f IT: Cnsideratins fr BYOD Success Authrs: Aseem Pandit and Prateek Bhargava The Evlutin f IT Cnsumerizatin & BYOD BYOD refers t the plicy f permitting emplyees

More information

How to put together a Workforce Development Fund (WDF) claim 2015/16

How to put together a Workforce Development Fund (WDF) claim 2015/16 Index Page 2 Hw t put tgether a Wrkfrce Develpment Fund (WDF) claim 2015/16 Intrductin What eligibility criteria d my establishment/s need t meet? Natinal Minimum Data Set fr Scial Care (NMDS-SC) and WDF

More information

IEMA Practitioner Volume 14 Supporting Information www.iema.net/practitioner/14

IEMA Practitioner Volume 14 Supporting Information www.iema.net/practitioner/14 IEMA Practitiner Vlume 14 Supprting Infrmatin www.iema.net/practitiner/14 Title: Engaging and Re-engineering the Supply Chain Authr: Sam Balch Organisatin: Glbal Actin Plan There are a number f reasns

More information

Importance and Contribution of Software Engineering to the Education of Informatics Professionals

Importance and Contribution of Software Engineering to the Education of Informatics Professionals Imprtance and Cntributin f Sftware Engineering t the Educatin f Infrmatics Prfessinals Dr. Tick, József Budapest Plytechnic, Hungary, tick@bmf.hu Abstract: As a result f the Blgna prcess a new frm f higher

More information

State of Wisconsin Division of Enterprise Technology (DET) Distributed Database Hosting Service Offering Definition (SOD)

State of Wisconsin Division of Enterprise Technology (DET) Distributed Database Hosting Service Offering Definition (SOD) State f Wiscnsin Divisin f Enterprise Technlgy (DET) Distributed Database Hsting Service Offering Definitin (SOD) Distributed Database Hsting SOD Page 1 12/9/2010 Dcument Revisin Histry (Majr Pst Publishing

More information

Intel Hybrid Cloud Management Portal Update FAQ. Audience: Public

Intel Hybrid Cloud Management Portal Update FAQ. Audience: Public Intel Hybrid Clud Management Prtal Update FAQ Audience: Public Purpse: Prepare fr the launch f the Intel Hybrid Clud Platfrm multi-user/multi-tier update Versin: Final FAQs What s new in the Intel Hybrid

More information

MANITOBA SECURITIES COMMISSION STRATEGIC PLAN 2013-2016

MANITOBA SECURITIES COMMISSION STRATEGIC PLAN 2013-2016 MANITOBA SECURITIES COMMISSION STRATEGIC PLAN 2013-2016 The Manitba Securities Cmmissin (the Cmmissin) is a divisin f the Manitba Financial Services Agency (MFSA). The ther divisin is the Financial Institutins

More information

Standardization or Harmonization? You need Both

Standardization or Harmonization? You need Both Standardizatin r? Yu need Bth Albrecht Richen and Ansgar Steinhrst Recently the CFO f a majr cnsumer electrnics cmpany stated, We dn t need standardizatin f ur wrldwide prcesses, we need harmnizatin. Is

More information

Getting Started Guide

Getting Started Guide AnswerDash Resurces http://answerdash.cm Cntextual help fr sales and supprt Getting Started Guide AnswerDash is cmmitted t helping yu achieve yur larger business gals. The utlined pre-launch cnsideratins

More information

WITS Implementation Toolkit. For All Substance Use Disorder Network Service Providers

WITS Implementation Toolkit. For All Substance Use Disorder Network Service Providers WITS Implementatin Tlkit Fr All Substance Use Disrder Netwrk Service Prviders February 20, 2013 WITS Implementatin Tlkit 1 Overview Beginning July 1, 2013, all SUD netwrk prviders will be required t utilize

More information

Understand Business Continuity

Understand Business Continuity Understand Business Cntinuity Lessn Overview In this lessn, yu will learn abut: Business cntinuity Data redundancy Data availability Disaster recvery Anticipatry Set What methds can be emplyed by a system

More information

INTERNATIONAL STANDARD ON AUDITING 265 COMMUNICATING DEFICIENCIES IN INTERNAL CONTROL TO THOSE CHARGED WITH GOVERNANCE AND MANAGEMENT CONTENTS

INTERNATIONAL STANDARD ON AUDITING 265 COMMUNICATING DEFICIENCIES IN INTERNAL CONTROL TO THOSE CHARGED WITH GOVERNANCE AND MANAGEMENT CONTENTS INTERNATIONAL STANDARD ON AUDITING 265 COMMUNICATING DEFICIENCIES IN INTERNAL CONTROL TO THOSE CHARGED WITH GOVERNANCE AND MANAGEMENT (Effective fr audits f financial statements fr perids beginning n r

More information

The actions discussed below in this Appendix assume that the firm has already taken three foundation steps:

The actions discussed below in this Appendix assume that the firm has already taken three foundation steps: MAKING YOUR MARK 6.1 Gd Practice This sectin presents an example f gd practice fr firms executing plans t enter the resurces sectr supply chain fr the first time, r fr thse firms already in the supply

More information