Impact Partnership Business Plan 2011/12. Impact Partnership Payroll Services. Business Plan 2011/12

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1 Impact Partnership Payrll Services

2 Dcument Cntrl Authr(s) Apprver(s) Issue Dawn Richardsn Draft 1.0 D Darbyshire Draft 4.0 E. Esenu Draft 5.0 D Richardsn Draft 6.0 D Darbyshire D Wild v7 E Esenu D Darbyshire v8 E Esenu D Darbyshire Cntents 1 Executive Summary Review f the year t 31 st March Key Objectives t 31 st March Perfrmance Indicatrs and Balanced Screcard....6 Page 2 f 7

3 1 Executive Summary Impact Payrll Services will cntinue t prvide a first class, prfessinal and highly skilled value fr mney service cvering all aspects f emplyee remuneratin t RMBC, external rganisatins and schls. This als enables a platfrm fr cntinued grwth t ptential clients such as Lcal Authrities r private sectr rganisatins. The Payrll Service emplys 26 staff (23 FTEs) and is lcated n Flr 11, Municipal Buildings, Rchdale and is respnsible fr prducing almst a quarter f a millin payslips annually. The Payrll Services is part f the Custmer and Business Services (CBS) functin which is made up f three main functinal areas that deliver services arund Custmer Cntact; Infrmatin Cmmunicatins and Technlgy (ICT); and Payrll. Tgether we serve the citizens f Rchdale Brugh and ver 11,000 staff and 18,000 pupils, external rganisatins and charities. Our team structure is: Head f Payrll Dawn Richardsn Patrick Delaney Hilary Scha Michael McCann Alansh Aghanian We are striving t ensure ur managed payrll service is develped as a best practice template fr bringing in new business pprtunities frm ther lcal authrities and we want t make a genuine difference t the Brugh f Rchdale by creating jbs, develping skills, physically regenerating the envirnment, and transfrming the delivery f services t the peple f the Brugh. In essence: Making a difference and imprving day-t-day life fr the citizens f Rchdale Page 3 f 7

4 2 Review f the year t 31 st March /11 has been a very challenging year but a gd ne fr the Payrll Service. All service levels and key perfrmance indicatrs have been met r exceeded and custmer satisfactin has increased again year n year. The Payrll Service has cntributed twards many wider client prjects and sme f the highlights f the year are: Met r exceed ur peratinal KPIs and legislative submissins, mitigating any financial penalties fr the Partnership and RMBC. Intrduced and managed the benchmarking f KPIs by jining the CIPFA benchmarking grup. Supprted RMBC HR in the successful implementatin f Pay and Grading. Cmpleted all mandatry in-year/year end nline filing, adhered t and met deadlines in a timely manner. Re-written prcess dcumentatin arund year end prcesses t reflect changes in legislatin and systems used. Successfully cntributed t renewal f ISO9001 & ISO14001 recertificatin fr the Partnership. Reviewed and updated several key prcedures t reduce identified risk including: Uplad f credit unin deductins Uplad f car permit deductins Refined and dcumented BACS recall/rejectin prcedure Refined and dcumented year end prcedure Cntinued t cntribute t the wider RMBC PMS transfrmatin prgramme. Pilted the electrnic data capture f psitive input claims with a view t rlling ut electrnic frms fr all psitive input in 2011/12. Intrduced payrll bureau service t enable faster prcessing and reduce transactins: 7 clients have transferred during 2010/11 and are nw using this service 7 clients utstanding, 3 f which are currently ging thrugh the banking prcess Set up new Kingsway Park High Schl in a timely manner. Set up Service Imprvement Plan t supprt cmments/reviews under the client satisfactin survey. Page 4 f 7

5 3 Key bjectives t 31 st March 2012 Transfer f weekly paid staff t mnthly paid (timescale t be agreed with RMBC), thus prviding pprtunities t increase efficiency. Set up and deliver the Electins Payrll by May Make cntact and bid fr every Academy Payrll as and when they cme nline during Supprt and respnd t changes in terms and cnditins (time scales t be agreed with RMBC). Rll ut f electrnic timesheets fr Facilities Management staff t prject plan. Ensure that itrent service packs are evaluated, tested and laded n a mnthly basis r as required fr legislative changes. Cmplete the annual Payrll/HR system upgrade. Wrk with L4L t intrduce electrnic timesheets and cmplete prcesses imprvements. Review and amend Business Cntinuity and Disaster Recvery plans where needed. Achieve budgeted financial and jbs targets as fllws Budget t 31st March 2012 Cre revenue charge ( 000) 505 Jbs grwth/(reductin) (number) 0 Summary f key bjectives and key KPIs Area 11/12 Targets & Milestnes Delivery Q1 Q2 Q3 Q4 On Target 100% f Payrlls delivered t scheduled dates (M4) 100% f statements f earnings prduced t schedule (M4) 100% prductin f P14, P35 & P60 by 19th May 2011 (M4) Payrll 100% prductin f P11ds by July 2011 (M4) 95% f queries dealt with within 10 wrking days (M4) 100% f service requests respnded t within target timescale (M4) Achieve verall target fr custmer satisfactin f 80% (M4) Page 5 f 7

6 4 Perfrmance Indicatrs and Balanced Screcard In 2011/12, Impact will streamline their apprach t perfrmance reprting. Rather than a large number f separate perfrmance indicatrs and ther measures, Impact has agreed a single set f measures and targets fr each service, t be reprted as a balanced screcard each quarter. The mst imprtant measures will then be pulled int the Key Deliverables reprt each quarter and used as the basis fr the quarterly perfrmance reprts that are reviewed by the Perfrmance and Scrutiny Cmmittee. The purpse f this sectin is t prvide clarificatin ver sme f the terms and measures that can be fund in the balanced screcards. M measures There are fur M measures in the cntract that are designed t measure all f the key bjectives f the Partnership, ranging frm service delivery t jbs grwth. M1 Efficiencies This is a measure f the efficiency f the Partnership by applying the Gershn target f 2% per annum. Histrically this has been achieved via imprved utilisatin, but ging frward will take the frm f a cashable price reductin t the cuncil. It is therefre measured as a % imprvement versus the prir year. M2 Prgramme delivery This measures the Partnership s delivery f prgrammes f wrk n time and t budget, and the cntractual target is t deliver 95% f the prgramme n time and t budget. Detailed recrds f individual cmmissins within bth the capital and revenue prgrammes are maintained and regularly audited by the cuncil. It shuld be nted that this prcess is currently under review t maximise its cst effectiveness, and ther ptins fr its measurement are being explred, such as mnitring via a sample selected befre the start f the year. M3 Jbs grwth This measures the Partnership s delivery f the jbs grwth target. The figures reprted by HR are regularly audited by the cuncil. M4 Custmer Feedback and Quality This measures the service perfrmance f the Partnership by measuring tw different areas f perfrmance. One is a direct measure f perfrmance by selecting targeted KPIs fr each service. The ther is a measure f custmer feedback in the frm f survey respnses frm a variety f custmers including Elected Members, and is expressed as a percentage the average scre ut f 10 expressed as a percentage, where 0 is very pr and 10 is excellent. Page 6 f 7

7 Perfrmance Indicatr Measure fr 2011/12 10/11 Target 10/11 Actual Freq 11/12 targets Impact Payrll Service Unit F M1 - Efficiency Imprvement % 2% 2% A 2% P P Persnal Perfrmance Appraisals cmpleted t agreed timescales Persnal Perfrmance Develpment reviews cmpleted t agreed timescales % N/A N/A HY 100% % N/A N/A HY 100% P Average sickness days per emplyee N. N/A N/A M TBC C M4 - Custmer Satisfactin: average scre ut f 10 expressed as a percentage, where 0 is very pr and 10 is excellent. % 80% 87.21% A 80% C % f Payrlls delivered t scheduled dates % 100% 100% M 100% C % f statements f earnings prduced t schedule % 100% 100% M 100% C % prductin f P14, P35 & P60 by 19 th May 2011 % 100% 100% A 100% C % prductin f P11ds by July 2011 % N/A N/A A 100% C % f queries dealt with within 10 wrking days % 95% 95% M 95% F % f redundancy payments paid within 10 wrking days as agreed in the SLA % N/A N/A M 100% F Csts per emplyee N/A N/A M F Cst per payslip N/A N/A M 4.01 C Payments per emplyee N. N/A N/A M 11.2 C Emplyee per FTE payrll staff N. N/A N/A M 652 Page 7 f 7

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