Gravesham Borough Council

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1 Classificatin: Part 1 Public Key Decisin: Please specify - N Gravesham Brugh Cuncil Reprt t: Perfrmance and Administratin Cmmittee Date: 12 Nvember 2015 Reprting fficer: Subject: Crprate Perfrmance Manager Crprate Plan : Perfrmance Management Purpse and summary f reprt: T present Members f the cmmittee with an utline f the perfrmance management f the Perfrmance and Administratin prtfli during the Crprate Plan perid. Recmmendatins: That Members acknwledge the perfrmance management prtfli f the cmmittee and the prcess f future perfrmance management reprting t the cmmittee. 1. Backgrund 1.1 The Crprate Plan sets ut the cuncil s visin fr the brugh cmplete with a suite f key bjectives and plicy cmmitments that will shape the cuncil s activities ver the relevant perid. Operatinally, the Crprate Plan enables the cuncil t effectively plan and prepare the resurces required t deliver set bjectives and equally prvides a framewrk fr future service business plans and strategies t wrk t. 1.2 The Crprate Plan was ultimately apprved by Full Cuncil n 13 Octber 2015, t be adpted int the cuncil s Crprate Plicy as defined by the cuncil s Cnstitutin. 2. Develpment f the Perfrmance Management 2.1 In rder t evaluate if the cuncil is effectively achieving against its stated plicy cmmitments, and is ultimately delivering cnsistently high quality services, the cuncil needs t have in place a sund perfrmance management prcess. As such the develpment phase f the new Crprate Plan saw a full review f the existing perfrmance management framewrk.

2 2.2 Wrking alngside the cuncil s Internal Audit team, the review established that the cuncil s existing perfrmance management framewrk, whilst cnsistently reprted and mre in-depth than many peer authrities, included a number f areas f ptential imprvement. The key findings f the review are set ut belw: The pprtunity t develp a suite f indicatrs was identified which wuld enable perfrmance management t take place acrss all Crprate Plan bjectives, as previusly sme perfrmance management indicatrs were missing; Indicatrs were ften difficult t cllect (particularly where external partners were invlved) and n ccasin methdlgies had t be amended in-year preventing cnsistent benchmarking f perfrmance imprvement; A number f indicatrs had targets that were nt reflective f baseline perfrmance utturns and sme, due t their vlatile nature, were difficult t actually establish meaningful targets; Sme cmmittees received mre perfrmance management infrmatin than thers in rder t effectively gvern services, and; Sme services were nt invlved in the perfrmance management framewrk, meaning there was a lack f accuntability t Members in areas and therefre limited evaluatin f the utputs f certain cre services preventing effective service planning. 2.3 Using the results f the review, the Crprate Perfrmance team, wrking alngside the cuncil s senir management team and Cabinet Prtfli hlders, subsequently established a new perfrmance management framewrk t supprt the delivery f the cuncil s new Crprate Plan ( ). 2.4 Central t the new framewrk is a suite f crprate perfrmance indicatrs directly linked t the plicy cmmitments as defined by the cuncil s new administratin. Alngside revisins t the reprting prcess itself, including enhanced links t individual service team business plans, the suite f indicatrs will frm the basis f the crprate perfrmance reprting prcess t Members during the perid. 2.5 The new perfrmance management framewrk prvides assurance t Members that an effective reprting system has been put in place that delivers genuine accuntability in hw successfully the cuncil is administering its resurces. 3. Next Steps future mnitring f the cuncil s perfrmance 3.1 As part f the new perfrmance management framewrk, the Cabinet and respective Cabinet cmmittees will receive perfrmance management reprts n a quarterly basis. These reprts will present an verview f the cuncil s activities in relatin t the fur adpted crprate bjectives and assciated perfrmance indicatrs. 3.2 Currently fficers are develping relevant prcedures and methdlgies fr each f the perfrmance indicatrs t ensure cnsistency and accuracy f reprting thrughut the perid. Once this prcess has been finalised, perfrmance reprting t the Cabinet and respective Cabinet cmmittees will cmmence in January 2016.

3 3.3 The Perfrmance and Administratin Cmmittee s prtfli has a leading rle in the delivery f the Crprate Plan s Crprate Objective 4: sund and selfsufficient cuncil. As such, perfrmance reprting t the cmmittee will be fcussed n achievements against this bjective. All related plicy cmmitments and their respective perfrmance indicatrs and the respnsible cuncil fficers are set ut belw: 1. Underpin all cuncil activity with sund gvernance and internal cntrl measures minimising the pprtunities fr fraud and crruptin. PI 43 Percentage f internal audit recmmendatins implemented Katey Arrwsmith (Audit and Assurance Manager) 2. Quality frntline services delivered n time and t the right peple. PM 13 Average time taken t prcess Husing Benefit / Cuncil Tax new claims PM 14 Average time taken t prcess Husing Benefit / Cuncil Tax change f circumstances 3. Wrk t maximise incme cllectin thrugh the rbust management and recvery f debts wed t the cuncil. PM 11 Percentage f cuncil tax cllected PM 12 PI 44 PI 45 Percentage f NNDR cllected Husing Benefit verpayments recvered as a percentage f thse raised Amunt f Husing benefit verpayments received as a percentage f ttal debt Mike Bytheway (Service Manager - Revenues & Benefits) 4. Implement genuine channel shift thrugh an enhanced IT infrastructure, enabling custmers t access key services nline, anytime, anywhere. PI 50 Percentage f cuncil tax accunts signed up fr e-billing 5. Deliver n pprtunities fr the sharing and selling f cuncil services t increase efficiencies and build business resilience. N perfrmance indicatr reprted t P&A cmmittee. Infrmatin t be prvided as and when necessary and relevant. Stuart Bbby (Assistant Directr - Crprate Perfrmance) 6. Achieve financial efficiencies and imprved levels f perfrmance, by cntinuusly reviewing and adapting hw we deliver ur services. N perfrmance indicatr reprted t P&A cmmittee. Infrmatin t be prvided as and when necessary and relevant. Stuart Bbby (Assistant Directr - Crprate Perfrmance) NOTE: Only thse perfrmance indicatrs relating t the Perfrmance and Administratin Cmmittee s prtfli are listed abve i.e. the channel shift agenda (#4) includes perfrmance infrmatin relating t the cuncil s Digital Team which is reprted as part f Deputy Leader Cllr Turner s prtfli.

4 3.4 In additin t the quarterly perfrmance reprting prcess, the Perfrmance and Administratin Cmmittee will versee the develpment f the cuncil s Annual Reprt which will be presented t the cmmittee in July f each year fr cnsideratin ahead f presentatin t Cabinet.

5 IMPLICATIONS APPENDIX 1 Legal Finance and Value fr Mney Risk Assessment Equality Impact Assessment Crprate Plan Crime and Disrder The cuncil s Crprate Plan is an integral part f the authrity s plicy framewrk as defined by the Cnstitutin. The new Plan will ensure the cuncil has in place an effective framewrk t delivery its respnsibilities and delivers better results fr vulnerable lcal residents, with the assistance f relevant partner agencies. There are n significant csts assciated with the develpment f the cuncil s new Crprate Plan and assciate perfrmance management framewrk frm which future cuncil activities shuld be based and which therefre shuld be accunted fr as part f n-ging financial planning prcesses. Implementatin f a perfrmance management framewrk allws the cuncil t evidence hw successful we are in achieving against ur stated bjectives, and fr residents it prvides genuine accuntability in hw successfully the cuncil is administering its resurces. Screening fr Equality Impacts Questin Answer Explanatin a. Des the decisin being made r recmmended thrugh this paper have ptential t cause adverse impact r discriminate against different grups in the cmmunity? b. Des the decisin being made r recmmended thrugh this paper make a psitive cntributin t prmting equality? c. What steps are yu taking t mitigate, reduce, avid r minimise the impacts identified abve? N N N/A N/A In submitting this reprt, the Chief Officer ding s is cnfirming that they have given due regard t the equality impacts f the decisin being cnsidered, as nted in the table abve The cuncil s adpted Crprate Plan sets the strategic visin and bjectives fr the authrity ver the perid. All future cmmittee reprts will be presented in cnsideratin f the new Crprate Plan. Cmmunity safety is an integral theme f new Crprate Plan and wrk by the cuncil in this area, alngside its key partners, will g twards delivering crprate bjective 1: a Safer Gravesham.