Change Management Process For [Project Name]

Size: px
Start display at page:

Download "Change Management Process For [Project Name]"

Transcription

1 Management Prcess Fr [Prject Name]

2 i 1 Intrductin The is fllwed during the Executin phase f the Prject Management Life Cycle, nce the prject has been frmally defined and planned. 1.1 What is a Management Prcess? A Management Prcess is a methd by which changes t the prject (e.g. t the scpe, deliverables, timescales r resurces) are frmally defined, evaluated and apprved prir t implementatin. The prcess entails cmpleting a variety f cntrl prcedures t ensure that, if implemented, the change will cause minimal impact t the bjectives f the prject. A Management Prcess is used t ensure that every change identified is frmally: Cmmunicated Dcumented Reviewed Apprved Implemented 1.2 When t use a Management Prcess Any change t the prject during the Executin phase will need t be frmally managed as part f the Management Prcess. Withut a frmal Management Prcess in place, the bjective f delivering a slutin within time, cst and quality may be cmprmised. The Management Prcess is terminated nly when the Executin phase f the prject is cmpleted (i.e. just prir t Prject Clsure). 1.3 Instructins Nt all sectins in this dcument will apply due t the uniqueness f each prject.if a particular sectin is nt applicable; enter NA (Nt Applicable) t indicate that yu have at least cnsidered this sectin. Under Cntact Infrmatin, the Spnsr, Authrized By, and Cntact can be the same r different individuals. All tables and bxes are expandable. Add rws when it is necessary t include additinal infrmatin. Definitins f prject management and technlgy terms are presented in the On-line Prject Management Glssary (www.technlgy.wv.gv). i

3 ii 1.4 Cntact Infrmatin Date Submitted: Click here t enter a date. Prepared By: Click here t enter text. Spnsr: Click here t enter text. Spnsring Entity: Click here t enter text. Authrized By**: Click here t enter text. Cntact: Click here t enter text. Cntact Phne N.: Click here t enter text. Cntact Click here t enter text. PAS number: Click here t enter text. 1.5 Dcument Histry Versin Issue Date s [1.0] [Date] [Sectin, Page(s) and Text Revised] 1.6 Submit Questins and Acceptance dcuments t: ii

4 iii Table f Cntents 1 INTRODUCTION...I 1.1 WHAT IS A CHANGE MANAGEMENT PROCESS?... I 1.2 WHEN TO USE A CHANGE MANAGEMENT PROCESS... I 1.3 INSTRUCTIONS... I 1.4 CONTACT INFORMATION... II 1.5 DOCUMENT HISTORY... II 1.6 SUBMIT QUESTIONS AND ACCEPTANCE DOCUMENTS TO:... II 2 CHANGE MANAGEMENT PROCESS OVERVIEW IDENTIFY AND SUBMIT CHANGE REQUEST REVIEW CHANGE REQUEST APPROVE CHANGE REQUEST IMPLEMENT AND CLOSE CHANGE REQUEST CHANGE MANAGEMENT ROLES... 4 THE FOLLOWING WILL PLAY A ROLE IN THE REQUEST, REVIEW, TRACKING AND APPROVAL OF A CHANGE REQUEST: CHANGE REQUESTER PROJECT MANAGER CHANGE CONTROL BOARD CHANGE PROJECT TEAM/PROJECT MANAGER CHANGE MANAGEMENT DOCUMENTS CHANGE REQUEST FORM CHANGE LOG... 5 iii

5 1 2 Management Prcess 2.1 Overview The Management Prcess is undertaken t ensure that each change intrduced t the prject envirnment is apprpriately defined, evaluated and apprved prir t implementatin. Management will be intrduced t this prject thrugh the implementatin f five key prcesses: The submissin and receipt f change requests The review and lgging f change requests The determinatin f the feasibility f change requests The apprval f change requests The implementatin and clsure f change requests. The fllwing diagram describes the rles, prcesses and prcedures t be undertaken t initiate, implement and review the effects f changes within the prject. 1

6 2 2.1 Originatr 2.2 Identify and Submit The need fr a is Identified Frm Submitted 2.3 Review Review Frm Prject Manager N Is a the Feasible? Submit Dcumentatin t CCB Yes Track status f in the Lg Cntrl Bard (CCB) /Prject Spnsr 2.4 Apprve Review Dcumentatin Apprve? N Yes Prject Team/Prject Manager 2.5 Implement and Clse is Scheduled and Perfrmed Reviewed fr Cmpletin and Clsed er is ntified that the has been cmpleted 2

7 3 2.2 Identify and Submit This prcess prvides the ability fr any member f the prject team t submit a request fr a change t the prject. The er: Identifies a requirement fr change t any aspect f the prject (e.g. scpe, deliverables, timescales and rganizatin) Cmpletes a Frm (CRF) and distributes the frm t the Prject Manager. The CRF summarizes the change: Descriptin Reasns Benefits Csts Impacts Any supprting dcumentatin Apprvals 2.3 Review The Prject Manager reviews the CRF and determines whether r nt additinal infrmatin is required fr the Cntrl Bard t assess the full impact f the change t the prject time, scpe and cst. The decisin will be based n factrs, such as: Number f change ptins presented Feasibility and benefits f the change Cmplexity and/r difficulty f the change ptins requested Scale f the change slutins prpsed. The Prject Manager will recrd the CRF details in the Lg t track the status f the change request. 2.4 Apprve The Prject Manager will frward the Frm and any supprting dcumentatin t the Cntrl Bard (CCB) fr review and final apprval. The CCB will determine the feasibility f this change by examining factrs, such as: Risk t the prject in implementing the change Risk t the prject in NOT implementing the change Impact n the prject in implementing the change (time, resurces, finance, quality). After a frmal review, the CCB may: Reject the change mre infrmatin related t the change Apprve the change as requested Apprve the change subject t specified cnditins. 3

8 4 2.5 Implement and Clse If the change is apprved, the fllwing will ccur: An implementatin date f the change will be identified A test f the change will be scheduled and perfrmed The change will be implemented The implementatin f the change will be reviewed and deemed successful r crrective actins taken The success f the change implementatin will be cmmunicated t all parties The change request will be clsed n the Lg 3 Management Rles The fllwing will play a rle in the request, review, tracking and apprval f a change request: 3.1 er The er initially recgnizes a need fr change t the prject and frmally cmmunicates this requirement t the Prject Manager. The er is respnsible fr: Identifying the requirement t make a change t the prject Dcumenting the requirement by cmpleting a CRF Submitting the CRF t the Prject Manager fr review. 3.2 Prject Manager The Prject Manager receives, lgs, mnitrs and cntrls the prgress f all changes within a prject. The Prject Manager is respnsible fr: Receiving all CRFs and lgging them in the Lg Categrizing and priritizing all CRFs Reviewing all CRFs t determine whether additinal infrmatin is required Frwarding the CRF t the Cntrl Bard fr apprval Escalating all CRF issues and risks t the Cntrl Bard Reprting and cmmunicating all decisins made by the Cntrl Bard Clse the and update the Lg when cmpleted \ 3.3 Cntrl Bard The Cntrl Bard (CCB) is the Steering Cmmittee r ther authrized bdy wh is the principle authrity fr all CRFs frwarded by the Prject Manager. The Cntrl Bard Grup is respnsible fr: Reviewing all CRFs frwarded by the Prject Manager Cnsidering all supprting dcumentatin Apprving / rejecting each CRF based n its relevant merits Reslving change cnflict (where 2 r mre changes verlap) Identifying the implementatin timetable (fr apprved changes) 4

9 5 3.4 Prject Team/Prject Manager The Prject Team and Prject Manager schedules and implements all changes. This grup is respnsible fr: Scheduling all changes (within the parameters prvided by the Cntrl Bard) Testing all changes, prir t implementatin Implementing all changes within the prject Reviewing the success f a change, fllwing implementatin 4 Management Dcuments The fllwing dcumentatin is used t mnitr and/r cntrl changes t the prject: 4.1 Frm The Frm is used t identify and describe a prpsed change t the prject. 4.2 Lg The Lg is the lg where all requests fr changes are registered and tracked thrugh t reslutin. 5

1.2 Supporting References For information relating to the Company Hardware Request project, see the SharePoint web site.

1.2 Supporting References For information relating to the Company Hardware Request project, see the SharePoint web site. Hardware Request System Visin 1 Intrductin 1.1 Dcument Purpse and Scpe This dcument utlines the visin fr the Hardware Request system. The purpses f this dcument are t: Identify and agree n the prblems

More information

Information Governance (IG) Toolkit Change Request Process

Information Governance (IG) Toolkit Change Request Process Infrmatin Gvernance (IG) Tlkit Change Request Prcess Draft v0.7 1 Cpyright 2013, Health and Scial Care Infrmatin Centre. Infrmatin Gvernance Tlkit Change Request Prcess Page 2 f 6 Cntents Cntents 2 Prcess

More information

Incident Management-Roles and Responsibilities

Incident Management-Roles and Responsibilities Enterprise Services Incident Management- Rles and Respnsibilities Fr Key Stakehlders Table f Cntents 1. Intrductin:... 2 2. Objective:... 2 3. In Scpe:... 2 4. Out f Scpe:... 3 5. Incident Management is

More information

IT CHANGE MANAGEMENT POLICY

IT CHANGE MANAGEMENT POLICY IT CHANGE MANAGEMENT POLICY Effective Date May 19, 2016 Crss-Reference 1. IT Operatins and Maintenance Plicy 2. IT Security Incident Management Plicy Respnsibility Apprver Review Schedule 1. Plicy Statement

More information

Systems Support - Extended

Systems Support - Extended 1 General Overview This is a Service Level Agreement ( SLA ) between and the Enterprise Windws Services t dcument: The technlgy services the Enterprise Windws Services prvides t the custmer. The targets

More information

Request for Resume (RFR) CATS II Master Contract. All Master Contract Provisions Apply

Request for Resume (RFR) CATS II Master Contract. All Master Contract Provisions Apply Sectin 1 General Infrmatin RFR Number: (Reference BPO Number) Functinal Area (Enter One Only) F50B3400026 7 Infrmatin System Security Labr Categry A single supprt resurce may be engaged fr a perid nt t

More information

OE PROJECT MANAGEMENT GLOSSARY

OE PROJECT MANAGEMENT GLOSSARY OE PROJECT MANAGEMENT GLOSSARY ACCEPTANCE CRITERIA : thse criteria, including perfrmance requirements and essential cnditins that must be met befre the prject deliverables are accepted. ACTIVITY: an actin

More information

Financial Accountability Handbook

Financial Accountability Handbook Financial Accuntability Handbk >> Vlume 5 Reprting Systems Infrmatin Sheet 5.2 Preparatin f Financial Statements Intrductin The Financial Accuntability Act 2009 (the Act) and the Financial and Perfrmance

More information

SECTION 5: EVALUATION METHODOLOGY

SECTION 5: EVALUATION METHODOLOGY SECTION 5: EVALUATION METHODOLOGY The State f Oklahma will cnduct a cmprehensive, fair, and impartial evaluatin f bids received in respnse t this ITB. Technical and Cst Bids will be evaluated and scred

More information

CDC UNIFIED PROCESS PRACTICES GUIDE

CDC UNIFIED PROCESS PRACTICES GUIDE Dcument Purpse The purpse f this dcument is t prvide guidance n the practice f Business Case and t describe the practice verview, requirements, best practices, activities, and key terms related t these

More information

ITIL Release Control & Validation (RCV) Certification Program - 5 Days

ITIL Release Control & Validation (RCV) Certification Program - 5 Days ITIL Release Cntrl & Validatin (RCV) Certificatin Prgram - 5 Days Prgram Overview ITIL is a set f best practices guidance that has becme a wrldwide-adpted framewrk fr Infrmatin Technlgy Services Management

More information

CDC UNIFIED PROCESS PRACTICES GUIDE

CDC UNIFIED PROCESS PRACTICES GUIDE Dcument Purpse The purpse f this dcument is t prvide guidance n the practice f Risk Management and t describe the practice verview, requirements, best practices, activities, and key terms related t these

More information

Information Technology Services. University of Maine System. Version 0.07. December 20, 2012

Information Technology Services. University of Maine System. Version 0.07. December 20, 2012 IT PROJECT MANAGEMENT OFFICE (PMO) CHARTER Infrmatin Technlgy Services University f Maine System Versin 0.07 December 20, 2012 Prepared by: Rbin Sherman Authrized by: [1] Table f Cntents EXECUTIVE SUMMARY...

More information

Payment & Dispute Management Policy

Payment & Dispute Management Policy BACKGROUND, GOALS & OBJECTIVES Business Issue/Opprtunity In 2013, Lenv initiated a series f prjects t imprve the verall custmer experience fr ur custmers and business partners. The timeliness and accuracy

More information

Internal Audit Charter and operating standards

Internal Audit Charter and operating standards Internal Audit Charter and perating standards 2 1 verview This dcument sets ut the basis fr internal audit: (i) the Internal Audit charter, which establishes the framewrk fr Internal Audit; and (ii) hw

More information

Doctoral Framework Guidelines

Doctoral Framework Guidelines Dctral Framewrk Guidelines UTS Framewrk fr Dctral Educatin UTS Business Schl Higher Degree Research 1. Intrductin The UTS Framewrk fr Dctral Educatin is a UTS-wide initiative directed twards imprving the

More information

Version: Modified By: Date: Approved By: Date: 1.0 Michael Hawkins October 29, 2013 Dan Bowden November 2013

Version: Modified By: Date: Approved By: Date: 1.0 Michael Hawkins October 29, 2013 Dan Bowden November 2013 Versin: Mdified By: Date: Apprved By: Date: 1.0 Michael Hawkins Octber 29, 2013 Dan Bwden Nvember 2013 Rule 4-004J Payment Card Industry (PCI) Patch Management (prpsed) 01.1 Purpse The purpse f the Patch

More information

Safety in Practice Compliance and Risk Assessment Procedure March, 2016

Safety in Practice Compliance and Risk Assessment Procedure March, 2016 Safety in Practice Cmpliance and Risk Assessment Prcedure Safety in Practice Cmpliance and Risk Assessment Prcedure March, 2016 Cntents 1 Objectives... 2 2 Scpe... 2 3 Safety in Practice Cmpliance and

More information

AUDIT AND RISK COMMITTEE TERMS OF REFERENCE

AUDIT AND RISK COMMITTEE TERMS OF REFERENCE AUDIT AND RISK COMMITTEE TERMS OF REFERENCE 1. TITLE OF COMMITTEE Audit and Risk Cmmittee 2. ESTABLISHMENT The Audit and Risk Cmmittee is established under Part 3 Sectin 19(1) f the Charles Darwin University

More information

Human Research Protection Program Investigating Reports of Research Non-compliance at MMC

Human Research Protection Program Investigating Reports of Research Non-compliance at MMC Human Research Prtectin Prgram Investigating Reprts f Research Nn-cmpliance at MMC SOP- I.5.D, II.2.F, II.2.G A-II.2.F, II.2.G 1. POLICY 1.1 Definitins 1.1.1 Nn-cmpliance Failure n the part f a PI r any

More information

Change Management Process

Change Management Process Change Management Prcess B1.10 Change Management Prcess 1. Intrductin This plicy utlines [Yur Cmpany] s apprach t managing change within the rganisatin. All changes in strategy, activities and prcesses

More information

CHANGE MANAGEMENT STANDARD

CHANGE MANAGEMENT STANDARD The electrnic versin is current, r when printed and stamped with the green cntrlled dcument stamp. All ther cpies are uncntrlled. DOCUMENT INFORMATION Descriptin Dcument Owner This standard utlines the

More information

GUIDELINE INFORMATION MANAGEMENT (IM) PROGRAM PLAN

GUIDELINE INFORMATION MANAGEMENT (IM) PROGRAM PLAN Gvernment f Newfundland and Labradr Office f the Chief Infrmatin Officer Infrmatin Management Branch GUIDELINE INFORMATION MANAGEMENT (IM) PROGRAM PLAN Guideline (Definitin): OCIO Guidelines derive frm

More information

Purpose Statement. Objectives

Purpose Statement. Objectives Apprved by Academic Affairs Cuncil, June 24, 2014 Faculty Handbk Part VI: Other Plicies and Prcedures Sectin R. Intellectual Prperty Classified Emplyee Handbk Part VI: Other Plicies and Prcedures Sectin

More information

The chief executive officer and the chief finance officer are ex-officio members of the board.

The chief executive officer and the chief finance officer are ex-officio members of the board. DATATEC LIMITED BOARD CHARTER / TERMS OF REFERENCE 1. CONSTITUTION The primary bjective f the Cmpany s Bard Charter is t set ut the rle and respnsibilities f the Bard f Directrs ( the Bard ) as well as

More information

This document provides instructions on how to complete the Cheque Requisition Form.

This document provides instructions on how to complete the Cheque Requisition Form. Office f the Cmptrller Accunts Payable Divisin f Finance and Administratin Standard Operating Prcedure Cheque Requisitin Effective Date: July 19, 2010 Descriptin: This dcument prvides instructins n hw

More information

The user authentication process varies from client to client depending on internal resource capabilities, and client processes and procedures.

The user authentication process varies from client to client depending on internal resource capabilities, and client processes and procedures. Learn Basic Single Sign-On Authenticatin Tale s Basic SSO applicatin grants Learn access t users withut requiring that they enter authenticatin lgin credentials (username and passwrd). The access pint

More information

LINCOLNSHIRE POLICE Policy Document

LINCOLNSHIRE POLICE Policy Document LINCOLNSHIRE POLICE Plicy Dcument 1. POLICY IDENTIFICATION PAGE POLICY TITLE: ICT CHANGE & RELEASE MANAGEMENT POLICY POLICY REFERENCE NO: PD 186 POLICY OWNERSHIP: ACPO Cmmissining Officer: Prtfli / Business-area

More information

17 Construction environmental management plan (CEMP)

17 Construction environmental management plan (CEMP) 17 Cnstructin envirnmental management plan (CEMP) Bur Happld Cntents 17 Cnstructin Envirnmental Management Plan (CEMP) 17-1 17.1 Intrductin 17-1 17.2 Intrductin t EMS 17-1 17.2.1 Plicy 17-2 17.2.2 Planning

More information

10 th May 2010. Dear Peter, Re: Audit Quality in Australia: A Strategic Review

10 th May 2010. Dear Peter, Re: Audit Quality in Australia: A Strategic Review 10 th May 2010 Mr. Peter Levy Audit Quality Strategic Review Crpratins and Financial Services Divisin The Treasury Langtn Crescent PARKES ACT 2600 Dear Peter, Re: Audit Quality in Australia: A Strategic

More information

Project Startup Report Presented to the IT Committee June 26, 2012

Project Startup Report Presented to the IT Committee June 26, 2012 Prject Name: SOS File 2.0 Agency: Secretary f State Business Unit/Prgram Area: Secretary f State Prject Spnsr: Al Jaeger Prject Manager: Beverly Maitland Prject Startup Reprt Presented t the IT Cmmittee

More information

General Information Project Title. Enterprise Service Management Reporting 7/3/2012 Project Manager Phone Email

General Information Project Title. Enterprise Service Management Reporting 7/3/2012 Project Manager Phone Email Prject Charter General Infrmatin Prject Title Date Enterprise Service Management Reprting 7/3/2012 Prject Phne Email Jdi Muller 415.476.2821 Jdi.Muller@ucsf.edu Executive Spnsr Phne Email Opinder Bawa

More information

Christchurch Polytechnic Institute of Technology Access Control Security Standard

Christchurch Polytechnic Institute of Technology Access Control Security Standard CPIT Crprate Services Divisin: ICT Christchurch Plytechnic Institute f Technlgy Access Cntrl Security Standard Crprate Plicies & Prcedures Sectin 1: General Administratin Dcument CPP121a Principles Infrmatin

More information

BLUE RIDGE COMMUNITY AND TECHNICAL COLLEGE BOARD OF GOVERNORS

BLUE RIDGE COMMUNITY AND TECHNICAL COLLEGE BOARD OF GOVERNORS BLUE RIDGE COMMUNITY AND TECHNICAL COLLEGE BOARD OF GOVERNORS SERIES: 1 General Rules RULE: 17.1 Recrd Retentin Scpe: The purpse f this rule is t establish the systematic review, retentin and destructin

More information

Audit Committee Charter. St Andrew s Insurance (Australia) Pty Ltd St Andrew s Life Insurance Pty Ltd St Andrew s Australia Services Pty Ltd

Audit Committee Charter. St Andrew s Insurance (Australia) Pty Ltd St Andrew s Life Insurance Pty Ltd St Andrew s Australia Services Pty Ltd Audit Cmmittee Charter St Andrew s Insurance (Australia) Pty Ltd St Andrew s Life Insurance Pty Ltd St Andrew s Australia Services Pty Ltd Versin 2.0, 22 February 2016 Apprver Bard f Directrs St Andrew

More information

ENTERPRISE RISK MANAGEMENT ENTERPRISE RISK MANAGEMENT POLICY

ENTERPRISE RISK MANAGEMENT ENTERPRISE RISK MANAGEMENT POLICY ENTERPRISE RISK MANAGEMENT POLICY Plicy N. 10014 Review Date Octber 1, 2014 Effective Date March 1, 2014 Crss- Respnsibility Vice President, Reference Administratin Apprver Executive Cuncil 1. 1. Plicy

More information

Merchant Processes and Procedures

Merchant Processes and Procedures Merchant Prcesses and Prcedures Table f Cntents EXHIBIT C 1. MERCHANT INTRODUCTION TO T-CHEK 3 1.1 Wh is T-Chek Systems? 3 1.2 Hw t Cntact T-Chek Systems 3 1.3 Hw t Recgnize T-Chek Frms f Payment 3 1.3.1

More information

Malpractice and Maladministration Policy

Malpractice and Maladministration Policy TR340 Malpractice and Maladministratin Plicy This plicy aims t: Define malpractice and maladministratin in the cntext f CIM/CAM studying members, Accredited study centres (ASCs), examinatin centres, invigilatrs

More information

BES12 Jumpstart Program Description ( Jumpstart Program Description )

BES12 Jumpstart Program Description ( Jumpstart Program Description ) BES12 Jumpstart Prgram Descriptin ( Jumpstart Prgram Descriptin ) This dcument includes all attached Annexes, is prvided fr infrmatinal purpses nly, and des nt in itself cnstitute a binding legal dcument.

More information

Chapter 7 Business Continuity and Risk Management

Chapter 7 Business Continuity and Risk Management Chapter 7 Business Cntinuity and Risk Management Sectin 01 Business Cntinuity Management 070101 Initiating the Business Cntinuity Plan (BCP) Purpse: T establish the apprpriate level f business cntinuity

More information

THIRD PARTY PROCUREMENT PROCEDURES

THIRD PARTY PROCUREMENT PROCEDURES ADDENDUM #1 THIRD PARTY PROCUREMENT PROCEDURES NORTH CENTRAL TEXAS COUNCIL OF GOVERNMENTS TRANSPORTATION DEPARTMENT JUNE 2011 OVERVIEW These prcedures establish standards and guidelines fr the Nrth Central

More information

.100 POLICY STATEMENT

.100 POLICY STATEMENT Treasury Management Operatins Sectin: Treasury Management Number: 105.100 Title: Treasury Management Operatins POLICY Index.100 POLICY STATEMENT.110 POLICY RATIONALE.120 AUTHORITY.130 APPROVAL AND EFFECTIVE

More information

A project manager may choose to use a combination or hybrid of agile and waterfall processes on a project. Here, we describe only the agile process.

A project manager may choose to use a combination or hybrid of agile and waterfall processes on a project. Here, we describe only the agile process. Intrductin Agile Prcess Jbaid The IT Prject Management Office designed the Agile prcesses t prvide the prject team the flexibility t tailr / adjust the prcess t supprt the needs and cmplexity f the prject.

More information

Security Services. Service Description Version 1.00. Effective Date: 07/01/2012. Purpose. Overview

Security Services. Service Description Version 1.00. Effective Date: 07/01/2012. Purpose. Overview Security Services Service Descriptin Versin 1.00 Effective Date: 07/01/2012 Purpse This Enterprise Service Descriptin is applicable t Security Services ffered by the MN.IT Services and described in the

More information

Volume THURSTON COUNTY CLERK S OFFICE. e-file SECURE FTP Site (January 2011) User Guide

Volume THURSTON COUNTY CLERK S OFFICE. e-file SECURE FTP Site (January 2011) User Guide Vlume 1 THURSTON COUNTY CLERK S OFFICE e-file SECURE FTP Site (January 2011) User Guide Table f Cntents C H A P T E R 1 FTP e-filing SERVICE 1 Dcument Requirements 1 Scanners 2 File naming cnventin 2 e-file

More information

IT CONTROL ENVIRONMENT ASSESSMENT AND RECOMMENDATIONS REPORT

IT CONTROL ENVIRONMENT ASSESSMENT AND RECOMMENDATIONS REPORT Chairpersn and Subcmmittee Members AUDIT AND RISK SUBCOMMITTEE 6 AUGUST 2015 Meeting Status: Public Purpse f Reprt: Fr Infrmatin IT CONTROL ENVIRONMENT ASSESSMENT AND RECOMMENDATIONS REPORT PURPOSE OF

More information

Chris Chiron, Interim Senior Director, Employee & Management Relations Jessica Moore, Senior Director, Classification & Compensation

Chris Chiron, Interim Senior Director, Employee & Management Relations Jessica Moore, Senior Director, Classification & Compensation TO: FROM: HR Officers & Human Resurces Representatives Chris Chirn, Interim Senir Directr, Emplyee & Management Relatins Jessica Mre, Senir Directr, Classificatin & Cmpensatin DATE: May 26, 2015 RE: Annual

More information

CLEARANCE REVIEWS FOR STUDENT RESTRICTION ISSUES OTHER THAN ACADEMIC PROGRESS

CLEARANCE REVIEWS FOR STUDENT RESTRICTION ISSUES OTHER THAN ACADEMIC PROGRESS CLEARANCE REVIEWS FOR STUDENT RESTRICTION ISSUES OTHER THAN ACADEMIC PROGRESS Only the Ministry f Training, Clleges & Universities can cnsider clearance reviews fr mst ther student restrictin issues. These

More information

Database Services - Extended

Database Services - Extended 1 General Overview This is a Service Level Agreement ( SLA ) between and Database Services t dcument: The technlgy services Database Services prvides t the custmer. The targets fr respnse times, service

More information

Licensed Practical Nurse (LPN) Role and Scope Course

Licensed Practical Nurse (LPN) Role and Scope Course Licensed Practical Nurse (LPN) Rle and Scpe Curse LPN Rle and Scpe 7/11/2014 1 Intrductin This mdule was develped t implement the educatinal prvisins in R4-19-301, which requires candidates wh are graduates

More information

HEALTH PLAN IDENTIFIER NUMBERS (HPIDs)

HEALTH PLAN IDENTIFIER NUMBERS (HPIDs) HEALTH PLAN IDENTIFIER NUMBERS (HPIDs) NEWLY REQUIRED HEALTH PLAN IDENTIFIER NUMBER (HPID) FOR SELF-FUNDED GROUP HEALTH PLANS 2014 SELF-FUNDED HEALTH PLANS MUST APPLY FOR A HEALTH PLAN IDENTIFIER (HPID)

More information

UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES

UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES REFERENCES AND RELATED POLICIES A. UC PPSM 2 -Definitin f Terms B. UC PPSM 12 -Nndiscriminatin in Emplyment C. UC PPSM 14 -Affirmative

More information

Risk Management Policy AGL Energy Limited

Risk Management Policy AGL Energy Limited Risk Management Plicy AGL Energy Limited AUGUST 2014 Table f Cntents 1. Abut this Dcument... 2 2. Plicy Statement... 2 3. Purpse... 2 4. AGL Risk Cntext... 3 5. Scpe... 3 6. Objectives... 3 7. Accuntabilities...

More information

SECTION J QUALITY ASSURANCE AND IMPROVEMENT PROGRAM

SECTION J QUALITY ASSURANCE AND IMPROVEMENT PROGRAM Audit Manual Sectin J SECTION J QUALITY ASSURANCE AND IMPROVEMENT PROGRAM Ref. Plicy and Practice Requirements IIA Standards and Other references J 1 Plicy: The Head f Internal Audit shall develp and maintain

More information

BUSINESS NEED SUMMARY TABLE: # Need P Concerns Current Solution Proposed Solution

BUSINESS NEED SUMMARY TABLE: # Need P Concerns Current Solution Proposed Solution EXTRACT FRO BUSINESS REQUIREENTS DOCUENT KEY BUSINESS NEEDS Business case drivers, prduct definitin dcumentatin, legal/regulatry, and ther stated requirements r needs that must be met by the final slutin

More information

Good Secure Collaboration Suite Quickstart Program Description ( Quickstart Program Description )

Good Secure Collaboration Suite Quickstart Program Description ( Quickstart Program Description ) Gd Secure Cllabratin Suite Quickstart Prgram Descriptin ( Quickstart Prgram Descriptin ) This dcument includes all attached Annexes, is prvided fr infrmatinal purpses nly, and des nt in itself cnstitute

More information

Project Management Fact Sheet:

Project Management Fact Sheet: Prject Fact Sheet: Managing Small Prjects Versin: 1.2, Nvember 2008 DISCLAIMER This material has been prepared fr use by Tasmanian Gvernment agencies and Instrumentalities. It fllws that this material

More information

ACCREDITATION. Policy 60150: Substantive Change

ACCREDITATION. Policy 60150: Substantive Change ACCREDITATION Plicy 60150: Substantive Change 1. Purpse 2. Plicy The purpse f this plicy is t assist the Cllege with maintaining cmpliance with Cmprehensive Standard 3.12.1 f the Principles f Accreditatin

More information

IT Help Desk Service Level Expectations Revised: 01/09/2012

IT Help Desk Service Level Expectations Revised: 01/09/2012 IT Help Desk Service Level Expectatins Revised: 01/09/2012 Overview The IT Help Desk team cnsists f six (6) full time emplyees and fifteen (15) part time student emplyees. This team prvides supprt fr 25,000+

More information

Environmental, Health & Safety Management System (EHSMS) Training, Awareness and Competency Procedure Revision Number: 7

Environmental, Health & Safety Management System (EHSMS) Training, Awareness and Competency Procedure Revision Number: 7 Envirnmental, Health & Safety Management System (EHSMS) Dcument Number: 00122 Issue Date: 05/07/2014 Training, Awareness and Cmpetency Prcedure Revisin Number: 7 Prepared By: Stalcup, Bryce Apprved By:

More information

Writing a Project Management Plan

Writing a Project Management Plan Writing a Prject Management Plan Wh is this Guidance Fr? This guidance is fr anyne cmpleting a Prject Management Plan in supprt f a Full Applicatin fr prject funding frm Advantage West Midlands. What is

More information

Customer Support & Software Enhancements Policy

Customer Support & Software Enhancements Policy Custmer Supprt & Sftware Enhancements Plicy Welcme t Manhattan Assciates Custmer Supprt Organizatin (CSO). Staying current n Custmer Supprt & Sftware Enhancements and n a supprted versin f the licensed

More information

Charlotte-Mecklenburg Schools Elementary School Grading Procedures Plan

Charlotte-Mecklenburg Schools Elementary School Grading Procedures Plan Charltte-Mecklenburg Schls Elementary Schl Grading Prcedures Plan CMS Visin Charltte-Mecklenburg Schls prvides all students the best educatin available anywhere, preparing every child t lead a rich and

More information

Grants Online. Quick Reference Guide - Grantees

Grants Online. Quick Reference Guide - Grantees Abut Grants Online: Grants Online perates in a web envirnment. Internet Explrer is the preferred brwser fr PC users; FireFx is the preferred brwser fr MAC users. N sftware is required fr installatin. Lgins

More information

INTERNATIONAL STANDARD ON AUDITING 265 COMMUNICATING DEFICIENCIES IN INTERNAL CONTROL TO THOSE CHARGED WITH GOVERNANCE AND MANAGEMENT CONTENTS

INTERNATIONAL STANDARD ON AUDITING 265 COMMUNICATING DEFICIENCIES IN INTERNAL CONTROL TO THOSE CHARGED WITH GOVERNANCE AND MANAGEMENT CONTENTS INTERNATIONAL STANDARD ON AUDITING 265 COMMUNICATING DEFICIENCIES IN INTERNAL CONTROL TO THOSE CHARGED WITH GOVERNANCE AND MANAGEMENT (Effective fr audits f financial statements fr perids beginning n r

More information

Business Plan 2014-15

Business Plan 2014-15 Cmmissin fr Lcal Administratin in England Business Plan 2014-15 All Business Plan activity is linked t ur fur Strategic Objectives LGO Business Plan 2014-2015 v web 3 Page 1 descriptin 1. Prvide a cmplaints

More information

Communicating Deficiencies in Internal Control to Those Charged with Governance and Management

Communicating Deficiencies in Internal Control to Those Charged with Governance and Management Internatinal Auditing and Assurance Standards Bard ISA 265 April 2009 Internatinal Standard n Auditing Cmmunicating Deficiencies in Internal Cntrl t Thse Charged with Gvernance and Management Internatinal

More information

Please provide a 2-3 sentence summary of your proposal: Financial Profile of Organization:

Please provide a 2-3 sentence summary of your proposal: Financial Profile of Organization: Name f Applicant Organizatin: Address: City, State, Zip: Phne: Fax: Email: Primary Cntact & Title: Federal EIN Number: Website: Age f Organizatin: Please prvide a 2-3 sentence summary f yur prpsal: Financial

More information

Moderation and validation of assessment (Higher Education) - RMIT Vietnam. Moderation and Validation of Assessment

Moderation and validation of assessment (Higher Education) - RMIT Vietnam. Moderation and Validation of Assessment PROCEDURE Operatinal Respnsibility Related Plicy Mderatin and validatin f assessment (Higher Educatin) - RMIT Schls Mderatin and Validatin f Assessment PROCEDURE STATEMENT Supprting the implementatin f

More information

Information Technology Department REQUEST FOR PROPOSALS

Information Technology Department REQUEST FOR PROPOSALS Infrmatin Technlgy Department REQUEST FOR PROPOSALS Identity and Access Management Service Design and Technlgy Implementatin January 11, 2013 Prpsals due by 4 p.m. n February 1 st, 2013 Attachment 2 Prject

More information

ITIL V3 Planning, Protection and Optimization (PPO) Certification Program - 5 Days

ITIL V3 Planning, Protection and Optimization (PPO) Certification Program - 5 Days ITIL V3 Planning, Prtectin and Optimizatin (PPO) Certificatin Prgram - 5 Days Prgram Overview The ITIL Intermediate Qualificatin: Planning, Prtectin and Optimizatin (PPO) Certificate is a free-standing

More information

Service Level Agreement (SLA) Hosted Products. Netop Business Solutions A/S

Service Level Agreement (SLA) Hosted Products. Netop Business Solutions A/S Service Level Agreement (SLA) Hsted Prducts Netp Business Slutins A/S Cntents 1 Service Level Agreement... 3 2 Supprt Services... 3 3 Incident Management... 3 3.1 Requesting service r submitting incidents...

More information

MDSB. MemberDirect Small Business. User Guide

MDSB. MemberDirect Small Business. User Guide MDSB MemberDirect Small Business User Guide Table f Cntents Small Business Upgrade... 1 Member Lgin... 3 Delegate Manager... 3 Add a Delegate... 4 Edit a Delegate... 6 Reset a Delegate s Access and /r

More information

Grants Online. Quick Reference Guide Grant Recipients

Grants Online. Quick Reference Guide Grant Recipients Abut Grants Online: Grants Online perates in a web envirnment. Internet Explrer is the preferred brwser fr PC users, but Ggle Chrme als wrks well; FireFx is the preferred brwser fr MAC users. N sftware

More information

ATTACHMENT U THIRD PARTY AUDITOR/CONSULTANT QUALIFICATION GUIDELINE

ATTACHMENT U THIRD PARTY AUDITOR/CONSULTANT QUALIFICATION GUIDELINE ATTACHMENT U THIRD PARTY AUDITOR/CONSULTANT QUALIFICATION GUIDELINE 1 INTRODUCTION Third party auditr/cnsultant plays an imprtant rle in decmmissining t ensure that all critical decmmissining activities

More information

Version Date Comments / Changes 1.0 January 2015 Initial Policy Released

Version Date Comments / Changes 1.0 January 2015 Initial Policy Released Page 1 f 6 Vice President, Infrmatics and Transfrmatin Supprt APPROVED (S) REVISED / REVIEWED SUMMARY Versin Date Cmments / Changes 1.0 Initial Plicy Released INTENT / PURPOSE The Infrmatin and Data Gvernance

More information

Implementation Management Guide

Implementation Management Guide Implementatin Management Guide Table f Cntents 1 Overview... 2 2 Implementatin Scpe... 2 3 Implementatin Wrkflw... 3 4 Intrductins and scheduling f Kick-ff Meeting... 4 5 Kick-Off Meeting Objectives &

More information

Information Services Hosting Arrangements

Information Services Hosting Arrangements Infrmatin Services Hsting Arrangements Purpse The purpse f this service is t prvide secure, supprted, and reasnably accessible cmputing envirnments fr departments at DePaul that are in need f server-based

More information

WITS Implementation Toolkit. For All Substance Use Disorder Network Service Providers

WITS Implementation Toolkit. For All Substance Use Disorder Network Service Providers WITS Implementatin Tlkit Fr All Substance Use Disrder Netwrk Service Prviders February 20, 2013 WITS Implementatin Tlkit 1 Overview Beginning July 1, 2013, all SUD netwrk prviders will be required t utilize

More information

Template on written coordination and cooperation arrangements of the supervisory college established for the Group/ Institution

Template on written coordination and cooperation arrangements of the supervisory college established for the <XY> Group/<A> Institution COORDINATION AND COOPERATION ARRANGEMENTS EBA/RTS/2014/16 EBA/ITS/2014/07 Annex II Template n written crdinatin and cperatin arrangements f the supervisry cllege established fr the Grup/ Institutin

More information

Government of Malta. Reference: GMICT X 0004-1:2014 Version: 7.0. Effective: 07 January 2014

Government of Malta. Reference: GMICT X 0004-1:2014 Version: 7.0. Effective: 07 January 2014 Gvernment f Malta Reference: GMICT X 0004-1:2014 Versin: 7.0 Effective: 07 January 2014 This dcument is part f the http://ictplicies.gv.mt Underlined terms are defined in the Vcabulary. Purpse The purpse

More information

IMHU-HRM-A February 15, 2012 PAI SOP. Ft. Huachuca Personnel Asset Inventory - SOP

IMHU-HRM-A February 15, 2012 PAI SOP. Ft. Huachuca Personnel Asset Inventory - SOP Ft. Huachuca Persnnel Asset Inventry - SOP I. Respnsible agencies are: Unit Battalin r separate cmpany S1 (S1) Brigade S1 Military Persnnel Divisin (MPD) Persnnel Autmatin Sectin (PAS) G1, AG, Military

More information

VCU Payment Card Policy

VCU Payment Card Policy VCU Payment Card Plicy Plicy Type: Administrative Respnsible Office: Treasury Services Initial Plicy Apprved: 12/05/2013 Current Revisin Apprved: 12/05/2013 Plicy Statement and Purpse The purpse f this

More information

Audit Committee Charter

Audit Committee Charter Audit Cmmittee Charter Membership The Audit Cmmittee (the "Cmmittee") f the Bard f Directrs (the "Bard") f Philip Mrris Internatinal Inc. (the "Cmpany") shall cnsist f at least three directrs all f whm

More information

S&T IT Change Management Policy and Procedure

S&T IT Change Management Policy and Procedure S&T IT Change Management Plicy and Prcedure 5/1/2016 Page 2 f 10 Executive Summary S&T IT Change Management All IT & Ed Tech staff are respnsible t fllw the Change Management Prcess when intrducing changes

More information

MSB FINANCIAL CORP. MILLINGTON BANK AUDIT COMMITTEE CHARTER

MSB FINANCIAL CORP. MILLINGTON BANK AUDIT COMMITTEE CHARTER MSB FINANCIAL CORP. MILLINGTON BANK AUDIT COMMITTEE CHARTER This Audit Cmmittee Charter has been amended as f July 17, 2015. The Audit Cmmittee shall review and reassess this Charter annually and recmmend

More information

POSITION NUMBER: LOCATION: Vancouver. DATE: February 2009

POSITION NUMBER: LOCATION: Vancouver. DATE: February 2009 POSITION TITLE: Team Lead Service Centre DIVISION/BRANCH: IS/IT CURRENT CLASSIFICATION LEVEL: IS27 SUPERVISOR S POSITION NUMBER POSITION NUMBER: LOCATION: Vancuver DATE: February 2009 SUPERVISOR S TITLE/CLASSIFICATION:

More information

Frequently Asked Questions about the Faith A. Fields Nursing Scholarship Loan

Frequently Asked Questions about the Faith A. Fields Nursing Scholarship Loan ARKANSAS STATE BOARD OF NURSING 1123 S. University Avenue, Suite 800, University Twer Building, Little Rck, AR 72204 Phne: (501) 686-2700 Fax: (501) 686-2714 www.arsbn.rg Frequently Asked Questins abut

More information

0820.02 Workers Disability Compensation Claims Procedures Issued: January 1, 1994 Revised: March 29, 2012

0820.02 Workers Disability Compensation Claims Procedures Issued: January 1, 1994 Revised: March 29, 2012 State f Michigan Administrative Guide t State Gvernment 0820.02 Wrkers Disability Cmpensatin Claims Prcedures Issued: January 1, 1994 Revised: March 29, 2012 SUBJECT: APPLICATION: PURPOSE: CONTACT AGENCY:

More information

LeadStreet Broker Guide

LeadStreet Broker Guide RE/MAX f Western Canada LeadStreet Brker Guide Ver. 2.0 Revisin Histry Name Date Versin Descriptin Tamika Anglin 09/04/13 1.0 Initial Creatin Tamika Anglin 11/05/13 2.0 Inclusin f instructins n reprting

More information

Support Services. v1.19 / 2015-07-02

Support Services. v1.19 / 2015-07-02 Supprt Services v1.19 / 2015-07-02 Intrductin - Table f Cntents 1 Intrductin... 3 2 Definitins... 4 3 Supprt Prgram Feature Overview... 5 4 SLA fr the Supprt Services... 6 4.1 Standard Supprt... 6 4.2

More information

Quality Assurance/Control Procedures

Quality Assurance/Control Procedures 2015 Prgrammatic Categrical Exclusin {PCE} Agreement Oregn Department f Transprtatin Federal Highway Administratin, Oregn Divisin Quality Assurance/Cntrl Prcedures Intrductin The Prgrammatic Agreement

More information

Issuing of qualifications and statement of attainment Policy and Procedures Version: 5.0 Last Modified: 12 February 2015

Issuing of qualifications and statement of attainment Policy and Procedures Version: 5.0 Last Modified: 12 February 2015 Issuing f qualificatins and statement f attainment Plicy and Prcedures Versin: 5.0 Last Mdified: 12 February 2015 Purpse Duke Cllege issues AQF certificatin dcumentatin nly t a learner whm it has assessed

More information

Nuance Healthcare Services Project Delivery Methodology

Nuance Healthcare Services Project Delivery Methodology NUANCE PROFESSIONAL SERVICES Nuance Healthcare Services 2008 Nuance Cmmunicatins, Inc. All rights reserved. Nuance Healthcare Services 1 INTRODUCTION This dcument describes the prject management methdlgy

More information

Texas Department of Insurance Division of Workers Compensation. Insurance Carrier/Utilization Review Agent Plan-Based Audit

Texas Department of Insurance Division of Workers Compensation. Insurance Carrier/Utilization Review Agent Plan-Based Audit Texas Department f Insurance Divisin f Wrkers Cmpensatin Insurance Carrier/Utilizatin Review Agent Plan-Based Audit Octber 22, 2012 1 P age Sectin I: General Statement and Overview The Texas Department

More information

Sample Role Description Immunization Information System (IIS) Testing Analyst

Sample Role Description Immunization Information System (IIS) Testing Analyst Sample Rle Descriptin Immunizatin Infrmatin System (IIS) Testing Analyst Nte: This rle descriptin is meant t ffer sample language and a cmprehensive list f ptential desired respnsibilities with crrespnding

More information

Symantec User Authentication Service Level Agreement

Symantec User Authentication Service Level Agreement Symantec User Authenticatin Service Level Agreement Overview and Scpe This Symantec User Authenticatin service level agreement ( SLA ) applies t Symantec User Authenticatin prducts/services, such as Managed

More information

UBC Incident Response Plan V1.5

UBC Incident Response Plan V1.5 UBC Incident Respnse Plan V1.5 Cntents 1. Ratinale... 2 2. Objective... 2 3. Applicatin... 2 4. Reprting a Cmputer Security Incident... 2 5. Managing the Security Incident... 2 5.1. All Incidents... 2

More information

RUTGERS POLICY. Responsible Executive: Vice President for Information Technology and Chief Information Officer

RUTGERS POLICY. Responsible Executive: Vice President for Information Technology and Chief Information Officer RUTGERS POLICY Sectin: 70.1.1 Sectin Title: Infrmatin Technlgy Plicy Name: Acceptable Use Plicy fr Infrmatin Technlgy Resurces Frmerly Bk: N/A Apprval Authrity: Senir Vice President fr Administratin Respnsible

More information

EJttilb Health. The University of Texas Medical Branch Audit Services. Audit Report. Epic In-Basket Management Audit. Engagement Number 2015-008

EJttilb Health. The University of Texas Medical Branch Audit Services. Audit Report. Epic In-Basket Management Audit. Engagement Number 2015-008 ',. -... : t'f" ' EJttilb Health The University f Texas Medical Branch Audit Reprt Audit Engagement Number 2015-008 July 2015 nie University f Texas Medical Branch 301 University Bulevard, Suite 4.100

More information