Information Technology Department REQUEST FOR PROPOSALS

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1 Infrmatin Technlgy Department REQUEST FOR PROPOSALS Identity and Access Management Service Design and Technlgy Implementatin January 11, 2013 Prpsals due by 4 p.m. n February 1 st, 2013 Attachment 2 Prject Scpe and Deliverables High-Level Scpe: We intend t apprach this prject in multiple subsets. Each subset will be scped t supprt current pressing business drivers as well as build the fundatin upn which an increasingly mature set f identity management services may be built. Please frmat yur respnses s that each phase can be viewed as a stand-alne initiative. Assume that Prductin supprt, training and warranty fr all f the subsets f the integrated slutin put int place shuld be included. Subset 1 Full External and Internal IAM Slutin Lgical Design / UAG Detail Design 1. Lgical and Detailed Design fr integrated cmplete external and internal IAM slutin 2. Detailed UAG Design fr emplyee utside access MS-Tls (Exchange, Lync, SharePint) integratin supprt and review Subset 2 UAG fr MS-Tls and E-Gv initiatives Subset 2-A: Build, Test, and Implement UAG 1. Internal (emplyee utside access) 2. Integratin with MS-Tls (Exchange, Lync, SharePint) 3. Supprt, Training, and Warranty Subset 2-B: Build, Test, and Implement UAG fr E-Gv initiatives 1. Detail Design fr E-Gv initiatives 2. Build, Test, and Implement UAG 3. External E-Gv Dmain Carse-Grained Database 4. Carse-Grained authrizatin (functinal pilt fr e-gvernment applicatin) 5. Supprt fr mbile device brwser implementatin (functinal pilt fr e-gvernment applicatin) 6. Supprt, Training, and Warranty Subset 2-C: ADFS fr MS-Tls Federatin (Office 365 / State) and E-Gv initiatives 1. Detailed External and Internal ADFS Detail Design including ADFS Prxy 1

2 2. Build, Test and Implement Internal ADFS/ADFS Prxy 3. Build, Test, and Implement External ADFS/ADFS Prxy 4. MS-Tls integratin supprt and review 5. Supprt, Training, and Warranty Subset 3 Design and Build External FIM in supprt f E-Gvernment Subset 3-A: External FIM Design, Build, & SSO 1. Detailed External FIM Design 2. Build, Test and Implement External FIM 3. Enable Single Sign-On Capabilities 4. Fine-grained authrizatin (functinal fr pilt E-Gvernment applicatin) 5. Supprt, Training, and Warranty Subset 3-B: Implement External FIM Services 1. Self Service Registratin 2. Self Service Passwrd Reset 3. Back ffice wrkflw fr authrizatin (where required) 4. Reprting and Auditing 6. Applicatin Onbarding Prcess 7. Supprt, Training, and Warranty Subset 4 Internal Identity Management Services Subset 4-A: Design and Build Internal FIM and Supprting Services 1. Detailed Internal FIM Detail Design 2. Build, Test and Implement Internal FIM 3. Implement the fllwing services: Single Sign On HR System Integratin (PepleSft) Self Service Access Request Frms Autmated Prvisining fr selected applicatins Apprval Wrkflw Self Service Passwrd Reset Reprting and Auditing 4. Applicatin Onbarding Prcess 5. Supprt, Training, and Warranty Subset 4-B: Design and Build Internal BHOLD and Supprting Services 1. Detailed Internal FIM Detail Design 2. Build, Test and Implement Internal FIM 3. Implement the fllwing services: Enterprise Rle Implementatin Basic Reprting 4. Supprt, Training, and Warranty Out f Scpe: 1. UAG fr Direct Access Prject Deliverables: The Implementatin Partner shall develp and deliver each f the fllwing: 2

3 1) Planning and Design: Detailed Design Lgical (Full Slutin) The Implementatin Partner will wrk with Hennepin Cunty IT staff t create, review, and finalize lgical design dcuments fr the full slutin. The implementatin partner will wrk alngside ur Exchange/Lync/SharePint implementatin partner t review and finalize the design as it relates t thse prduct implementatins. These dcuments will serve t keep the design chesive thrughut the prject and supprtable thrughut the lifecycle f the slutin. Detailed Design Physical (UAG, External Dmain, ADFS) The Implementatin Partner will wrk with Hennepin Cunty IT staff and ur Exchange/Lync/SharePint implementatin partner t create, review, and finalize design dcuments. Detailed Design Physical (External FIM and Identity Management Services) The Implementatin Partner will wrk with Hennepin Cunty IT staff t create, review, and finalize design dcuments. Detailed Design Physical (Internal FIM and Identity Management Service) The Implementatin Partner will wrk with Hennepin Cunty IT staff t create, review, and finalize design dcuments. Detailed Design Physical (Internal BHOLD, and Rle Based Access Cntrl) The Implementatin Partner will wrk with Hennepin Cunty IT staff implementatin partner t create, review, and finalize design dcuments. Test Plan The Implementatin Partner will, with input frm Hennepin Cunty IT staff, prvide a cmprehensive test plan which shuld include but nt be limited t: Perfrmance and lad testing BC/DR (Business Cntinuity/Disaster Recvery) and Backup/Recvery Functinal Use Cases shuld include but are nt limited t: Subset2 Emplyee Untrusted wrkstatin, trusted user, emplyee (hme) full Outlk client Untrusted wrkstatin, trusted user, Outlk Web Access Untrusted wrkstatin, trusted user, Lync with Outlk Web Access Untrusted mbile device (iphne, ipad, Andrid, Tablet), trusted user, , calendaring, cntacts via active-sync via UAG Untrusted traditinal r mbile device, trusted user Lync client via UAG Untrusted traditinal r mbile device, with SharePint Intranet link embedded, access t intranet SharePint cntent Hennepin Cunty managed device fr OWA Hennepin Cunty managed device fr Lync Hennepin Cunty managed device fr SharePint Published SharePint intranet site/app accessed frm trusted user, nntrusted traditinal r mbile device Verify that Lync Federatin will functin t anther agency and/r that Office 365 federatin/integratin will functin Verify applicatin publishing, authenticatin, and carse-grained authrizatin frm a test app Verify the ability t retrieve STS claims tkens frm a test app (fr bth carse grained and fine grained) 3

4 Verify the ability frm a SAML 2.0 test app authenticatin and claims tken prcessing. Pilt E-Gvernment applicatin authenticatin /authrizatin Business Partner Pilt E-Gvernment applicatin authenticatin / authrizatin - Public Pilt E-Gvernment applicatin authenticatin / authrizatin Emplyee Pilt E-Gvernment applicatin authenticatin / authrizatin Mbile Device (web) Subset3 Pilt E-Gvernment applicatin Business Partner Registratin Pilt E-Gvernment applicatin Business Partner Terminatin Pilt E-Gvernment applicatin Business Partner Update Pilt E-Gvernment applicatin Public (resident) Registratin Pilt E-Gvernment applicatin Public (resident) Terminatin Pilt E-Gvernment applicatin Public (resident) Update Self-Service Access Request (n apprval required) Self-Service Access Request (apprval required) Self-Service Passwrd Management Subset 4 Emplyee Transfer Emplyee Terminatin Emplyee Self Service Access Request (n apprval required) Emplyee Self Service Access Request (apprval required) Emplyee Self Service Access Request n behalf f anther emplyee (supervisr submitting fr subrdinate r designated persn submitting fr team) New Enterprise Rle Mdify Enterprise Rle Prject Plan The Implementatin Partner will prvide, with input frm the assigned Hennepin Cunty Prject Manager, a Prject Plan fr this effrt that will include rles, respnsibilities, timelines, and detailed tasks fr each subset f this engagement. Key deliverables and milestnes shuld be highlighted and a critical path established. The prject shuld be rganized in such a way as t allw clear tracking f the fllwing effrts and assciated dependencies: Full integrated IAM slutin lgical design UAG Detailed Design UAG baseline implementatin UAG cnfiguratin fr Micrsft Prgram (Exchange/Outlk, Lync, ActiveSync, SharePint) UAG cnfiguratin fr egvernment (includes directry fr external users) ADFS Detailed Design ADFS/ADFS Prxy implementatin ADFS/ADFS Prxy cnfiguratin fr Micrsft Prgram ADFS/ADFS Prxy cnfiguratin fr egvernment Carse grained authrizatin database fr egvernment FIM Detailed Design (external) FIM baseline implementatin (external) FIM cnfiguratin fr egvernment Onbarding guidelines and prcesses fully dcumented fr egvernment Identity Management FIM Detailed Design (internal) FIM baseline implementatin (internal) FIM cnfiguratin (internal) 4

5 FIM enterprise applicatin integratin (HR, MS Tls, thers TBD) FIM cre wrkflw in prductin BHOLD Detailed Design BHOLD baseline implementatin BHOLD cnfiguratin BHOLD cre functinality in prductin FIM and BHOLD nbarding guidelines and prcesses fully dcumented fr internal Identity Management The Implementatin Partner, alng with the Hennepin Cunty cre prject team, will maintain a lg f issues and risks related t all aspects f this effrt during all phases f the prject. All issues presenting significant risk t the prject, the afrementined related prjects, r Hennepin Cunty, and all issues requiring a significant change t the prject plan shall be escalated t the prject wner and prject spnsr immediately. Cmmunicatin and Training Plan The Implementatin Partner will prvide a detailed Cmmunicatin and Training Plan that will include, but nt be limited t: Cunty emplyee end user training needs (if any) Cunty emplyee technical Subject Matter Expert knwledge transfer and training plan, and build/supprt/run bk. Cunty Line f Business IT/Develpment Areas Training materials assciated with training plan Cunty emplyee technical supprt and incident management knwledge base dcumentatin (including knwn issues and issue reslutins) Stakehlder cmmunicatin plan BC/DR Plan The Implementatin Partner, with input frm the Hennepin Cunty cre team, will prvide a plan fr bth Business Cntinuity/Disaster Recvery and Backup/Restre. 2) Implementatin and Test: Sign ff frm the apprpriate Hennepin Cunty gvernance teams and services wners will be required t mve frm the Design Phase t the Implement/Test phase. All assciated plans nted in the Design deliverables and required fr Implementatin and Testing will be reviewed and apprved prir t mving frward. All issue lgs and prject risks will be reviewed prir t the Implementatin and Test phase. Each implementatin will include the fllwing milestnes (where applicable): Develpment/Test Design Build Cnfiguratin Stage Design Build Cnfiguratin Perfrmance Testing Functinal Testing BC/DR Testing Lad Testing Issue tracking, review and reslutin Prductin Design 5

6 Build Cnfiguratin Perfrmance Testing Functinal Testing BC/DR Testing Lad Testing Issue tracking, review and reslutin 3) Warranty Knwledge Transfer and Prject Clsure: Prject Clsure Reprt shall include but nt be limited t: Summary f the prject's results. Include, t what extent, the bjectives, gals, deliverables, and critical success factrs were met Perfrmance against the planned implementatin date and cst The ttal impact f apprved change requests Dcument any unfinished business, that thse respnsible fr managing a service r cntract after the prject clsure will need t be aware f Remaining risks and issues; change requests that have been deferred Summary f Lessns Learned Reprt Warranty Certificatin f all platfrms within the scpe f this engagement will include but nt be limited t: Review, reslve, and dcument issues fr all related incident tickets fr a perid f 45 days Operate prduct set pursuant t the requirements fr a perid f 45 days fllwing the cmpletin f prductin implementatin. All Hennepin Cunty High r Critical incident cases r prject technical issues identified pst implementatin are reslved, mitigated r accepted by the Cunty prir t cntract release r SOW cmpletin. Cmpletin f Knwledge Transfer and Training Plan Verificatin that upn cmpletin f implementatin the technlgy will be current and include the mst current patches, updates, and releases as deem reasnable by the Hennepin Cre Prject Team. A Hennepin Cunty prvided Operatinal Readiness prcess/checklist will be reviewed, cmpleted and signed ff n by Operatins Management teams prir t Prd release. Prject Gvernance: As previusly indicated, the Implementatin Partner shall prvide a Prject-level Prject Management Plan which shall include, define and/r describe, minimally, all f the fllwing: Status Reprt Standards and Cycles Prject Meeting Standards and Cycles Prject Plan Standards and Maintenance Cycles Dcumentatin Standards Shared Drive Access n the Hennepin Cunty system fr prject artifacts Risk and Issue Management, including Risk Mitigatin Plan Prject Change Cntrl Prcedure Prject Organizatin Chart, including Cntact List Cmmunicatin Standards and Cycles Technical changes t infrastructure will be managed and brught thrugh Hennepin Cunty's existing Change Management prcess fr review and apprval. 6

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