HarePoint HelpDesk for SharePoint. For SharePoint Server 2010, SharePoint Foundation User Guide
|
|
- Kerry Chandler
- 8 years ago
- Views:
Transcription
1 HarePint HelpDesk fr SharePint Fr SharePint Server 2010, SharePint Fundatin 2010 User Guide Prduct versin: /10/2013
2 2 Intrductin HarePint.Cm (This Page Intentinally Left Blank )
3 Table f Cntents Intrductin... 4 User Cnsle... 5 Ticket Life Cycle frm the User Pint f View... 5 Request Creatin... 6 Request Frm Fields... 7 Mnitring Yur Request Status... 9 List f Requests... 9 User Request Page Technician Cnsle Tlbar Menu User Request Page Main Sectins f User Request Page New Request Dialg New Request Frm Fields Edit Request Dialg HarePint.Cm Intrductin 3
4 Intrductin HarePint HelpDesk is the prduct that allws yu t create and effectively manage the system fr prcessing requests frm yur custmers and emplyees, get accurate and up-t-date infrmatin n the number f incming supprt requests and technical supprt service lad, and assess and imprve technical supprt service perfrmance. Yu can create a new request by using either f the fllwing methds: 1. By When the User sends an message t the relevant address and HarePint HelpDesk will create a new request. Received messages and all attachments are stred by HarePint HelpDesk in EML frmat. 2. Thrugh Technician Cnsle: The specialist f the technical supprt service may create a request n behalf f the User, fr example, when accepting a request by phne. Later the User can cntinue wrking with his request independently thrugh User Cnsle n a web-site r via Thrugh User Cnsle: the User generates a request t the technical supprt service by cmpleting a special request frm available n the web-site. 4 Intrductin HarePint.Cm
5 User Cnsle User Cnsle is designed fr sending a request thrugh the web-site t the technical supprt service. HelpDesk features the mst user-friendly and intuitive User Interface thrugh which anyne, even nt familiar with the system, can send a supprt request withut reading a help file r a manual. The request creatin frm is fully custmizable and can be placed n a page f crprate prtal r any site created in SharePint 2010/2013. Ticket Life Cycle frm the User Pint f View 1. Request creatin. Prvisin f infrmatin cncerning request subject 2. Receipt f reply and clarifying questins if necessary 3. Prvisin f additinal infrmatin if necessary 4. Clsing the request If the issue described in the query is reslved at step 2, step 3 is ptinal. Hwever, if additinal infrmatin is required fr reslving the issue, it may be necessary t repeat step 2 and step 3 as many times as necessary in rder t ensure effective dialgue between the User and the Technician t reslve the issue. HarePint.Cm User Cnsle 5
6 Request Creatin T create a new request r view a list f yur wn requests and replies t these requests use a special Web Part that shuld be placed n a page f a web-site. The Web Part includes a list f requests with the pssibility t view queries and replies n-line r in a new windw and allws yu t create a new request by clicking Create request buttn. By default there are tw such buttns at the beginning and in the end f the list f requests. Any f these buttns can be disabled in Web Part Settings. T create a new request click Create request buttn. 6 User Cnsle HarePint.Cm
7 Request frm will appear. Please fill in the frm t create a request (Request frm fields can be custmized and extended n the page f HarePint HelpDesk Settings): Request Frm Fields Subject This field is mandatry. Request Subject is displayed in the list which can be viewed bth by the User and the Technician. The field is usually used t prvide a shrt descriptin f the prblem. Pririty Drpdwn menu allws yu t chse pririty level f the issue assciated with yur request. Categry Drpdwn menu allws yu t chse categry f the issue assciated with yur request. Prduct Drpdwn menu allws yu t chse a prduct yur request is assciated with. Descriptin Use this field t enter the text. Yu can frmat yur text with the help f Editing Tls. The field is used t prvide mre detailed descriptin f the issue. HarePint.Cm User Cnsle 7
8 Attachments List f attachments t the request, links t delete attachments, and a link t Add attachments dialg: List f permitted file frmats and maximum attachment size limit can be set n the page f the Prduct Settings. 8 User Cnsle HarePint.Cm
9 Mnitring Yur Request Status List f Requests Created request will appear in the list. Fields f the List f Requests: ID Request Identifier. Subject Request Subject specified at the creatin f the request. This field is an active link t user s request page. Prduct Prduct specified at the creatin f the request. Status Request status. Created Date and time f request creatin Cmmented by If the Technician has respnded t the request, their name is specified in this field. HarePint.Cm User Cnsle 9
10 User Request Page User can perfrm the fllwing peratins n this page: View infrmatin n the request Edit request text Edit request prperties (Pririty, Categry, and Prduct) Attach files Add a new message Clse the request 10 User Cnsle HarePint.Cm
11 Technician Cnsle Technician Cnsle Interface prvides an emplyee f the technical supprt service with infrmatin cncerning the requests and quick access t frequently used tls and surces f infrmatin. Tlbar The tlbar prvides an emplyee f the technical supprt service with access t frequently used ptins. The Tlbar prvides quick access t the fllwing peratins: Create Create a new request. Optin is available in any cntext. The buttn leads t New request dialg. HarePint.Cm Technician Cnsle 11
12 Edit Edit yur request. The ptin is available n the page f user requests r if ne request is marked n the page with the list f requests by using a checkbx. The buttn leads t Edit request dialg bx. Remve Delete yur request. The ptin is available n the page f user requests r if ne r several requests are marked n the page with the list f requests by using checkbxes. By clicking the Remve buttn n the page f user requests yu will remve a current request. By clicking the Remve buttn n the page with the list f requests yu will remve all checked requests. Change status Change a Request status. The ptin is available n the page f user requests r if ne r several requests are marked n the page with the list f requests by using checkbxes. Drpdwn list allws yu t chse a Request status. If yu change a Request status n the page f user requests, yu will change a status f a current request. 12 Technician Cnsle HarePint.Cm
13 By using this drpdwn list n the page with the list f requests status will be changed fr all requests which are marked in the list with the help f checkbxes. Assign An emplyee f the technical supprt service is assigned t the query. The ptin is available n the page f user requests r if ne r several requests are marked n the page with the list f requests by using checkbxes. Assign t Optin pens a dialg bx fr searching an emplyee t assign a request r requests. Assign t me Optin assigns a request r requests t a current user. HarePint.Cm Technician Cnsle 13
14 By using this tlbar ptin n the page f user requests yu will assign a current request t the selected emplyee. By using this tlbar ptin n the page with the list f requests all requests which are marked in the list with the help f checkbxes will be assigned t the selected emplyee. Open by ID This ptin allws yu t find a request by its ID. Optin is available in any cntext. By entering a Request ID int this field yu will g t the page f user requests. Search Search fr requests. This search field allws yu t type in any wrd r phrase and see all requests that cntain that wrd r phrase. Search results will be presented as a list f requests and users that match the search details. 14 Technician Cnsle HarePint.Cm
15 List f Requests Menu Menu f the Technician cntains the fllwing items: Activities Drpdwn list f links t Tasks and Events with preset filters. Filters available fr Tasks: All tasks (withut filtering) Active tasks By user (Tasks f the current user) By date (due tday) HarePint.Cm Technician Cnsle 15
16 Grupings available fr Tasks: By users By user grups Filters available fr Events: All events (withut filtering) Current events Available frms t present Events: Events in the frm f calendar Requests This menu item leads t the list f requests. Drpdwn menu items are preset filters fr the list f requests. Fr example, by clicking My Open Requests link yu will g t the list f pen requests assigned t the user whse ID was used t lg in. By clicking the link withut using a drpdwn list yu will see the list f requests with Open and On Hld Statuses. 16 Technician Cnsle HarePint.Cm
17 Available default filters: All Items All requests (withut filtering). Cmpleted Request Clsed requests My Cmpleted Requests Requests clsed by the current user. My Nt Respnded Requests Open nt respnded requests assigned t the current user. My Open Or Unassigned Open requests assigned t the current user r pen unassigned requests My Open Requests Open requests assigned t the current user. My Overdue Requests Overdue requests assigned t the current user. My Pending Requests All requests with Open and On Hld Statuses assigned t the current user. My Requests Due Tday All requests assigned t the current user respnse time fr which is up tday. My Requests On Hld Open requests assigned t the current user, that are being reslved. My Reslved Requests Requests assigned t the current user and marked as reslved. Nt Respnded Requests All nt respnded requests. Open Requests All pen requests Overdue Requests All verdue requests. Pending Requests All requests with Open and On Hld Statuses HarePint.Cm Technician Cnsle 17
18 Requests Due Tday All requests respnse time fr which is up tday. Requests On Hld All requests that are being reslved Reslved Requests All requests marked as reslved. Unassigned Requests All requests assigned t n ne. User Requests All requests created by the current user. Slutins By using a link withut a drpdwn list yu will pen the list f pages with slutins fr reslved issues (All Pages link in the drpdwn list). The drpdwn list ffers the fllwing preset: Grupings: by authr, by last editr; Filters: created by the Technician; Srting: by date f recent changes. Mst recent n the tp. Cntracts The link t the list f cncluded cntracts. If it is cnvenient fr yu, yu can prvide and save infrmatin n cncluded cntracts in this list. 18 Technician Cnsle HarePint.Cm
19 Accunts The link t the list f accunts the cntracts are signed with. Prducts The link t the list f prducts. The list prvides infrmatin fr the drpdwn list, allwing yu t select a prduct assciated with the request at the creatin f the request. Reply Templates The link t the list f reply templates. Very ften technical supprt specialists have t deal with the same issues several users are facing. Smetimes it is reasnable t prepare reply templates fr typical queries. Any text can be saved as a reply template. These templates may be added t a new message in reply t a query. Knwledgebase The link t the list. Dcuments, texts, links can be added t the list t facilitate prblem reslutin prcess. Recent Items Blck f links t recently viewed requests. HarePint.Cm Technician Cnsle 19
20 User Request Page 20 Technician Cnsle HarePint.Cm
21 Main Sectins f User Request Page Infrmatin bar prvides the request inf. All details cncerning the request are displayed by clicking the apprpriate buttn: Messages Message is the majr tl f cmmunicatin between the user and the Technician. Apart frm the message text itself yu may attach dcuments and files t yur message fr transmitting necessary infrmatin. Message sent frm the Technician can be marked as reslutin. And if the user prvides n further infrmatin, the request may be clsed. HarePint.Cm Technician Cnsle 21
22 Frm fr adding a message The main part f the Frm fr adding a message is a text field. Tlbar f the Frm prvides access t the fllwing pssibilities: Marked as a reslutin If the Reslutin check bx is activated when sending a message, the request will be marked as reslved. Quick Reply Quick Reply drpdwn list allws yu t chse and use ne reslutin template frm the list f ready reslutin templates. Yu can als save a new template. Attach file Attach file buttn allws yu t chse ne file (r several files) frm the cmputer t be attached t yur message. Text Frmatting Cpy and paste frm Micrsft Wrd t the message, bld, italic, and underline fnts, links, alignment, and ther tls allw yu t make yur message the way yu want it. HTML mde and preview mde are als available. Lck fr Edit If yu are busy with reslving the issue assciated with the request, yu can lck the request fr ther emplyees f the technical supprt service in rder t prevent them frm respnding t such request and editing it. This allws nt ding twice the same jb. If the request is lcked, n ne can edit such request except yu. 22 Technician Cnsle HarePint.Cm
23 After texting, frmatting, and setting yur message send it by clicking n the Pst Reply buttn. Infrmer shwing wh has viewed the request HarePint.Cm Technician Cnsle 23
24 New Request Dialg Creatin f a new request n behalf f the Technician visually lks mre cmplicated but prvides yu with mre pssibilities. New Request Frm Fields Request inf: Status Drpdwn list allws yu t chse a Request status frm the fllwing ptins: Clsed, Open, On Hld, Reslved. Prduct Drpdwn menu allws yu t chse a prduct yur request is assciated with. Pririty Drpdwn list allws yu t chse pririty level f the issue assciated with the request. 24 Technician Cnsle HarePint.Cm
25 Level Drpdwn list allws yu t chse an adequate request level. Level is used, fr example, fr determining the minimum qualificatin f the emplyee fr reslving the issue assciated with the request. Mde Drpdwn list allws yu t specify the channel thrugh which the request was received. Categry Drpdwn menu allws yu t chse categry f the issue assciated with the request. Owner inf: Cntact inf: Request activity: Supprt Rep Name f the emplyee t be assigned t the request. User Name f the user n behalf f whm the request is made. DueBy Date Respnded Date Respnse DueBy Date Cmpleted Date Request: Subject This field is mandatry. Request Subject is displayed in the list which can be viewed bth by the User and the Technician. The field is usually used t prvide a shrt descriptin f the prblem. Descriptin Use this field t enter the text. Yu can frmat yur text with the help f Editing Tls. The field is used t prvide mre detailed descriptin f the issue. HarePint.Cm Technician Cnsle 25
26 Attachments List f attached files, links t deleted attachments. Add attachment dialg will pen when yu click n Attach File buttn n the dialg tlbar: After entering all necessary infrmatin send yur request (OK buttn) t save it in the system r cancel yur request (Cancel buttn) t delete it cmpletely frm the system. 26 Technician Cnsle HarePint.Cm
27 Edit Request Dialg Edit Request dialg ffers the same pssibilities as the New Request Dialg, except fr the fllwing differences: 1. Yu cannt create a new request here but with the help f this dialg bx yu can change existing request inf. 2. Descriptin field and a text field are nt included int the Edit Request dialg. Hwever, if yu need t edit yur message attached t the request, yu can edit this message n the page f user requests by clicking n the edit icn in the right tp crner f the apprpriate message. HarePint.Cm Technician Cnsle 27
UTO Training Bb Discussion Boards. Technical Assistance: Website: http://help.asu.edu Help Desk Phone: 855.278.5080 (24/7 support) Instruction
Bb Discussin Bards Technical Assistance: Website: http://help.asu.edu Help Desk Phne: 855.278.5080 (24/7 supprt) Instructin 1. Discussin Bard Basics Instructrs can create frums fr the curse r fr Grups
More informationHelpdesk Support Tickets & Knowledgebase
Helpdesk Supprt Tickets & Knwledgebase User Guide Versin 1.0 Website: http://www.mag-extensin.cm Supprt: http://www.mag-extensin.cm/supprt Please read this user guide carefully, it will help yu eliminate
More informationKronoDesk Migration and Integration Guide Inflectra Corporation
/ KrnDesk Migratin and Integratin Guide Inflectra Crpratin Date: September 24th, 2015 0B Intrductin... 1 1B1. Imprting frm Micrsft Excel... 2 6B1.1. Installing the Micrsft Excel Add-In... 2 7B1.1. Cnnecting
More informationGETTING STARTED With the Control Panel Table of Contents
With the Cntrl Panel Table f Cntents Cntrl Panel Desktp... 2 Left Menu... 3 Infrmatin... 3 Plan Change... 3 Dmains... 3 Statistics... 4 Ttal Traffic... 4 Disk Quta... 4 Quick Access Desktp... 4 MAIN...
More informationWelcome to Microsoft Access Basics Tutorial
Welcme t Micrsft Access Basics Tutrial After studying this tutrial yu will learn what Micrsft Access is and why yu might use it, sme imprtant Access terminlgy, and hw t create and manage tables within
More informationDreamweaver MX 2004. Templates
Dreamweaver MX 2004 Templates Table f Cntents Dreamweaver Templates... 3 Creating a Dreamweaver template... 3 Types f template regins... 4 Inserting an editable regin... 4 Selecting editable regins...
More informationUser Guide Version 3.9
User Guide Versin 3.9 Page 2 f 22 Summary Cntents 1 INTRODUCTION... 3 1.1 2 CREATE A NEW ACCOUNT... 4 2.1 2.2 3 NAVIGATION... 3 CREATE AN EMAIL ACCOUNT... 4 CREATE AN ALIAS ACCOUNT... 6 MODIFYING AN EXISTING
More informationLOTUS NOTES 8.5. Managing Tasks. Microcomputer Training Centre. Department of Human Resources and Employee Relations Learning and Development
Department f Human Resurces and Emplyee Relatins Learning and Develpment LOTUS NOTES 8.5 Cpyright 2005 Micrcmputer Training Centre, Yrk University Micrcmputer Training Centre Ltus Ntes 8.5 Table f Cntents
More informationesupport Quick Start Guide
esupprt Quick Start Guide Last Updated: 5/11/10 Adirndack Slutins, Inc. Helping Yu Reach Yur Peak 908.725.8869 www.adirndackslutins.cm 1 Table f Cntents PURPOSE & INTRODUCTION... 3 HOW TO LOGIN... 3 SUBMITTING
More informationSetup O365 mailbox access on MACs
Setup O365 mailbx access n MACs Yu can use a web brwser r an email prgram n yur cmputer t cnnect t yur email accunt. Web brwser access Yu cnnect yur Apple cmputer t yur email accunt by using a web brwser
More informationNet Conferencing User Guide: Advanced and Customized Net Conference with Microsoft Office Live Meeting Event Registration
Net Cnferencing User Guide: Advanced and Custmized Net Cnference with Micrsft Office Live Meeting Event Registratin Event Registratin User Guide Event Registratin is a feature f Advanced and Custmized
More informationMcAfee Enterprise Security Manager. Data Source Configuration Guide. Infoblox NIOS. Data Source: September 2, 2014. Infoblox NIOS Page 1 of 8
McAfee Enterprise Security Manager Data Surce Cnfiguratin Guide Data Surce: Infblx NIOS September 2, 2014 Infblx NIOS Page 1 f 8 Imprtant Nte: The infrmatin cntained in this dcument is cnfidential and
More informationCustom Portlets. an unbiased review of the greatest Practice CS feature ever. Andrew V. Gamet
Custm Prtlets an unbiased review f the greatest Practice CS feature ever Andrew V. Gamet Descriptin In Practice CS, the firm can use any f the fur dashbards t quickly display relative infrmatin. The Firm,
More informationedoc Lite Recruitment Guidelines
edc Lite Recruitment Guidelines Intrductin OneStart & the Academic Psitin Search Channel edc Lite Ruting and Wrkgrups Ruting Actin List Ruting Cntrls Wrkgrups Dcument Search edc Lite Dcuments Vacancy Ntice
More information1) Update the AccuBuild Program to the latest version Version 9.3.0.3 or later.
Certified Payrll XML Exprt As f June 4 th, 2015, The Califrnia Department f Industrial Relatins (DIR) is requiring that all certified payrll reprts be submitted nline using the ecpr system. The ecpr System
More informationOutlook Web Access Training Light Version: Using a browser other than Internet Explorer 6.0 or later. A NWOCA Training Session
Outlk Web Access Training Light Versin: Using a brwser ther than Internet Explrer 6.0 r later A NWOCA Training Sessin 1 Lg On T Lg On t yur OutLk Web Access accunt, either: G t this URL: https://dwa.nwca.rg
More informationMerchant Management System. New User Guide CARDSAVE
Merchant Management System New User Guide CARDSAVE Table f Cntents Lgging-In... 2 Saving the MMS website link... 2 Lgging-in and changing yur passwrd... 3 Prcessing Transactins... 4 Security Settings...
More informationVancouver Island University Job Posting System Instruction Manual
Vancuver Island University Jb Psting System Instructin Manual Have questins, cncerns, r need training? Cntact Human Resurces Recruitment Office at recruit@viu.ca r lcal 6239 Last updated: February 2013
More informationTaskCentre v4.5 Send Message (SMTP) Tool White Paper
TaskCentre v4.5 Send Message (SMTP) Tl White Paper Dcument Number: PD500-03-17-1_0-WP Orbis Sftware Limited 2010 Table f Cntents COPYRIGHT 1 TRADEMARKS 1 INTRODUCTION 2 Overview 2 FEATURES 2 GLOBAL CONFIGURATION
More informationWhat's New. Sitecore CMS 6.6 & DMS 6.6. A quick guide to the new features in Sitecore 6.6. Sitecore CMS 6.6 & DMS 6.6 What's New Rev: 2012-10-22
Sitecre CMS 6.6 & DMS 6.6 What's New Rev: 2012-10-22 Sitecre CMS 6.6 & DMS 6.6 What's New A quick guide t the new features in Sitecre 6.6 Sitecre is a registered trademark. All ther brand and prduct names
More informationEmployee Self Service (ESS) Quick Reference Guide ESS User
Emplyee Self Service (ESS) Quick Reference Guide ESS User Cntents Emplyee Self Service (ESS) User Quick Reference Guide 5 Intrductin t ESS 5 Getting Started 6 Prerequisites 6 Accunt Activatin 7 Hw t activate
More informationService Desk Self Service Overview
Tday s Date: 08/28/2008 Effective Date: 09/01/2008 Systems Invlved: Audience: Tpics in this Jb Aid: Backgrund: Service Desk Service Desk Self Service Overview All Service Desk Self Service Overview Service
More informationLab 12A Configuring Single Sign On Service
Lab 12A Cnfiguring Single Sign On Service Intrductin In this lab exercise we will see hw t cnfigure the Single Sign On Service and cnfigure Individual and Grup Enterprise Applicatin Definitins. The lab
More informationSDES Service Desk Portal: Opening a Service Ticket
Opening a Service Ticket 1 SDES Service Desk Prtal: Opening a Service Ticket IMPORTANT: At any pint during the ticket creatin prcess, r yur ther use f the Service Desk prtal, it is imprtant that yu use
More informationCompleting Contracts Online
Cmpleting Cntracts Online Getting started using zipfrm Plus t cmplete cntracts nline quickly and efficiently The ziplgix Advantage Seamless prfessinal wrkflw Easy t use Reduced data entry Always accurate,
More informationAccess to the Ashworth College Online Library service is free and provided upon enrollment. To access ProQuest:
PrQuest Accessing PrQuest Access t the Ashwrth Cllege Online Library service is free and prvided upn enrllment. T access PrQuest: 1. G t http://www.ashwrthcllege.edu/student/resurces/enterlibrary.html
More informationYour Outlook Mailbox can be accessed from any PC that is connected to the Internet.
Outlk Web Access Faculty and Staff Millsaps Cllege Infrmatin Technlgy Services Yur Outlk Mailbx can be accessed frm any PC that is cnnected t the Internet. Open the Web brwser. Type in this URL: https://mail.millsaps.edu
More informationLeadStreet Broker Guide
RE/MAX f Western Canada LeadStreet Brker Guide Ver. 2.0 Revisin Histry Name Date Versin Descriptin Tamika Anglin 09/04/13 1.0 Initial Creatin Tamika Anglin 11/05/13 2.0 Inclusin f instructins n reprting
More informationA COMPLETE GUIDE TO ORACLE BI DISCOVERER END USER LAYER (EUL)
A COMPLETE GUIDE TO ORACLE BI DISCOVERER END USER LAYER (EUL) Authr: Jayashree Satapathy Krishna Mhan A Cmplete Guide t Oracle BI Discverer End User Layer (EUL) 1 INTRODUCTION END USER LAYER (EUL) The
More informationSBClient and Microsoft Windows Terminal Server (Including Citrix Server)
SBClient and Micrsft Windws Terminal Server (Including Citrix Server) Cntents 1. Intrductin 2. SBClient Cmpatibility Infrmatin 3. SBClient Terminal Server Installatin Instructins 4. Reslving Perfrmance
More informationTipsheet: Sending Out Mass Emails in ApplyYourself
GEORGETOWN GRADUATE SCHOOL Tipsheet: Sending Out Mass Emails in ApplyYurself In ApplyYurself (AY), it is very simple and easy t send a mass email t all f yur prspects, applicants, r students with applicatins
More informationThis page provides help in using WIT.com to carry out the responsibilities listed in the Desk Aid Titled Staffing Specialists
This page prvides help in using WIT.cm t carry ut the respnsibilities listed in the Desk Aid Titled Staffing Specialists 1. Assign jbs t yurself G t yur hme page Click n Yur Center has new jb pstings r
More informationKaltura Video Plugin for Jive User Guide. Version: 1.0
Kaltura Vide Plugin fr Jive User Guide Versin: 1.0 Kaltura Business Headquarters 5 Unin Square West, Suite 602, New Yrk, NY, 10003, USA Tel.: +1 800 871 5224 Cpyright 2014 Kaltura Inc. All Rights Reserved.
More informationCSAT Account Management
CSAT Accunt Management User Guide March 2011 Versin 2.1 U.S. Department f Hmeland Security 1 CSAT Accunt Management User Guide Table f Cntents 1. Overview... 1 1.1 CSAT User Rles... 1 1.2 When t Update
More informationIM, Presence, and Contacts
Find smene Lync 2013 Quick Reference IM, Presence, and Cntacts The quickest way t find smene via Lync is t launch a search by typing the persn s name r IM address in the search bx n the Lync main windw.
More informationDurango Merchant Services QuickBooks SyncPay
Durang Merchant Services QuickBks SyncPay Gateway Plug-In Dcumentatin April 2011 Durang-Direct.cm 866-415-2636-1 - QuickBks Gateway Plug-In Dcumentatin... - 3 - Installatin... - 3 - Initial Setup... -
More informationOften people have questions about new or enhanced services. This is a list of commonly asked questions and answers regarding our new WebMail format.
Municipal Service Cmmissin Gerald P. Cle Frederick C. DeLisle Thmas M. Kaul Gregry L. Riggle Stanley A. Rutkwski Electric, Steam, Water Cable Televisin and High Speed Internet Service since 1889 Melanie
More informationIntroduction to Mindjet MindManager Server
Intrductin t Mindjet MindManager Server Mindjet Crpratin Tll Free: 877-Mindjet 1160 Battery Street East San Francisc CA 94111 USA Phne: 415-229-4200 Fax: 415-229-4201 mindjet.cm 2013 Mindjet. All Rights
More informationCHAPTER 26: INFORMATION SEARCH
Chapter 26: Infrmatin Search CHAPTER 26: INFORMATION SEARCH AVImark allws yu t lcate r target a variety f infrmatin in yur data including clients, patients, Medical Histry, and accunting. The data can
More informationEmail Setup PPD IT How-to Guides June 2010
Email Setup Cntents Email Infrmatin... 2 IMAP and POP3 settings... 2 Cnfiguring Micrsft Outlk 2007... 2 Archiving mail... 3 Cnfiguring AutArchive in Micrsft Outlk 2007... 3 Access frm ff site... 4 Cnfiguring
More informationOutlook Plug-In. Send Conference Invites from Outlook. Downloading Outlook Plug-In CONFERENCING & COLLABORATION RESERVATIONLESS-PLUS
USER GUIDE Outlk Plug-In Send Cnference Invites frm Outlk Scheduling cnference calls and always typing in the same dial-in number and cnference cde can be a bit tedius, especially when yu re in a hurry.
More informationSTIClassroom Win Rosters, Attendance, Lesson Plans and Textbooks
STIClassrm Win Rsters, Attendance, Lessn Plans and Textbks Student Class Rster T access the student class rster, click the icn in the Classrm desktp. Frm the Rster screen, teachers may access the items
More informationRemote Setup and Configuration of the Outlook Email Program Information Technology Group
Remte Setup and Cnfiguratin f the Outlk Email Prgram Infrmatin Technlgy Grup The fllwing instructins will help guide yu in the prper set up f yur Outlk Email Accunt. Please nte that these instructins are
More informationBackupAssist SQL Add-on
WHITEPAPER BackupAssist Versin 6 www.backupassist.cm 2 Cntents 1. Requirements... 3 1.1 Remte SQL backup requirements:... 3 2. Intrductin... 4 3. SQL backups within BackupAssist... 5 3.1 Backing up system
More informationTRAINING GUIDE. Crystal Reports for Work
TRAINING GUIDE Crystal Reprts fr Wrk Crystal Reprts fr Wrk Orders This guide ges ver particular steps and challenges in created reprts fr wrk rders. Mst f the fllwing items can be issues fund in creating
More informationSupervisor Quick Guide
Payrll Office: ext. 7611 payrll@dixie.edu Supervisr Quick Guide This dcument prvides an verview f the daily functins and respnsibilities t be cmpleted by Supervisrs in the EMPOWERTIME Autmated Timekeeping
More informationCallCenter@nywhere Interaction Manager OFT 605 (Part1)
Interactin Manager OFT 605 (Part1) Cpyright 2014 ICS, McGill University Table f Cntents What is Interactin Manager?... 1 Features and Benefits... 1 Launch Interactin Manager... 1 Screen Layut... 2 Cnfiguring
More informationKaltura Video Solutions for Sharepoint 2013 Deployment Guide for Microsoft Office 365. Version: 1.0
Kaltura Vide Slutins fr Sharepint 2013 Deplyment Guide fr Micrsft Office 365 Versin: 1.0 Kaltura Business Headquarters 250 Park Avenue Suth, 10th Flr, New Yrk, NY 10003 Tel.: +1 800 871 5224 Cpyright 2015
More informationUsing Identity Finder. ITS Training Document
Using Identity Finder ITS Training Dcument Hw t search and remve Persnally Identifiable Infrmatin (PII) frm yur cmputer using Identity Finder sftware. Using Identity Finder ITS Training Dcument Our intentin
More informationUser Guide Version 4.4
User Guide Versin 4.4 Page 2 f 41 EastStreMaker Pr 4.4 Summary Cntents 1 INTRODUCTION... 3 1.1 NAVIGATION... 3 2 EASYSTOREMAKER PRO... 5 2.1 CONFIGURATION WIZARD... 5 2.2 STORE CONFIGURATION... 13 2.2.1
More informationBRILL s Editorial Manager (EM) Manual for Authors Table of Contents
BRILL s Editrial Manager (EM) Manual fr Authrs Table f Cntents Intrductin... 2 1. Getting Started: Creating an Accunt... 2 2. Lgging int EM... 3 3. Changing Yur Access Cdes and Cntact Infrmatin... 3 3.1
More informationIntel Hybrid Cloud Management Portal Update FAQ. Audience: Public
Intel Hybrid Clud Management Prtal Update FAQ Audience: Public Purpse: Prepare fr the launch f the Intel Hybrid Clud Platfrm multi-user/multi-tier update Versin: Final FAQs What s new in the Intel Hybrid
More informationConnecting to Email: Live@edu
Cnnecting t Email: Live@edu Minimum Requirements fr Yur Cmputer We strngly recmmend yu upgrade t Office 2010 (Service Pack 1) befre the upgrade. This versin is knwn t prvide a better service and t eliminate
More informationStage 2 Meaningful Use - Core Measure 12 Patient Reminders Configuration Guide
Enterprise EHR Stage 2 Meaningful Use - Cre Measure 12 Patient Reminders Cnfiguratin Guide Last Updated: Nvember 8, 2013 Cpyright 2013 Allscripts Healthcare, LLC. www.allscripts.cm MU Cre 12 Send Patient
More informationPoint2 Property Manager Quick Setup Guide
Click the Setup Tab Mst f what yu need t get started using Pint 2 Prperty Manager has already been taken care f fr yu. T begin setting up yur data in Pint2 Prperty Manager, make sure yu have cmpleted the
More informationCreate a Non-Catalog Requisition
Create a Nn-Catalg Requisitin Jb Aid This jb aid describes hw t create a standard nn-catalg (i.e., nn-ibuynu) purchase request. REFER TO ADDITIONAL TRAINING GUIDES If yu need t create a special requisitin
More informationMontana Acquisition & Contracting System (emacs) emacs Handbook. Vendor Registration and Data Management
Mntana Acquisitin & Cntracting System (emacs) emacs Handbk Vendr Registratin and Data Management Welcme The purpse f this emacs Handbk fr Vendr Registratin and Data Management is t prvide vendrs with the
More informationSpiraTeam Migration and Integration Guide Inflectra Corporation
/ SpiraTeam Migratin and Integratin Guide Inflectra Crpratin Date: December 11th, 2015 Cntents 0BIntrductin... 1 1B1. Imprting frm Micrsft Excel... 2 2B2. Imprting frm Micrsft Wrd... 18 3B3. Imprting frm
More informationKaltura Video Extension for SharePoint 2013 Deployment Guide for Microsoft Office 365. Version: 1.0
Kaltura Vide Extensin fr SharePint 2013 Deplyment Guide fr Micrsft Office 365 Versin: 1.0 Kaltura Business Headquarters 250 Park Avenue Suth, 10th Flr, New Yrk, NY 10003 Tel.: +1 800 871 5224 Cpyright
More informationTaskCentre v4.5 SMTP Tool White Paper
TaskCentre v4.5 SMTP Tl White Paper Dcument Number: PD500-03-04-1_0-WP Orbis Sftware Limited 2010 Table f Cntents COPYRIGHT... 1 TRADEMARKS... 1 INTRODUCTION... 2 Overview... 2 Features... 2 GLOBAL CONFIGURATION...
More informationAdobe Sign. Enabling Single Sign-On with SAML Reference Guide
Enabling Single Sign-On with SAML Reference Guide 2016 Adbe Systems Incrprated. All Rights Reserved. Prducts mentined in this dcument, such as the services f identity prviders Micrsft Active Directry Federatin,
More informationCreating automated reports using VBS AN 44
Creating autmated reprts using VBS AN 44 Applicatin Nte t the KLIPPEL R&D and QC SYSTEM Publishing measured results is imprtant t custmers and clients. While the KLIPPEL database cntains all infrmatin
More informationefusion Table of Contents
efusin Cst Centers, Partner Funding, VAT/GST and ERP Link Table f Cntents Cst Centers... 2 Admin Setup... 2 Cst Center Step in Create Prgram... 2 Allcatin Types... 3 Assciate Payments with Cst Centers...
More informationAMWA Chapter Subgroups on LinkedIn Guidance for Subgroup Managers and Chapter Leaders, updated 2-12-15
AMWA Chapter Subgrups n LinkedIn Guidance fr Subgrup Managers and Chapter Leaders, updated 2-12-15 1. Chapters may nt have an independent grup n LinkedIn, Facebk, r ther scial netwrking site. AMWA prvides
More informationClick Studios. Passwordstate. RSA SecurID Configuration
Passwrdstate RSA SecurID Cnfiguratin This dcument and the infrmatin cntrlled therein is the prperty f Click Studis. It must nt be reprduced in whle/part, r therwise disclsed, withut prir cnsent in writing
More informationWatchDox for Windows User Guide
WatchDx fr Windws User Guide Versin 3.9.7 Cnfidentiality This dcument cntains cnfidential material that is prprietary WatchDx. The infrmatin and ideas herein may nt be disclsed t any unauthrized individuals
More informationP a g e 1. Banner Workflow: Teaching Effort Approver Procedure Guide. Teaching Effort Approver Procedures
P a g e 1 Banner Wrkflw: Teaching Effrt Apprver Prcedure Guide Teaching Effrt Apprver Prcedures Versin: Octber 2013 Table f Cntents Banner Wrkflw: What is a Wrkflw?... 1 Teaching Effrt web frm: What is
More informationSMART Sync 2010 User s Guide
PLEASE THINK BEFORE YOU PRINT SMART Sync 2010 User s Guide Windws Operating Systems Trademark Ntice SMART Sync, SMART Bard, SMART Ntebk, SMART Classrm Suite, smarttech and the SMART lg are trademarks r
More informationImplementing SQL Manage Quick Guide
Implementing SQL Manage Quick Guide The purpse f this dcument is t guide yu thrugh the quick prcess f implementing SQL Manage n SQL Server databases. SQL Manage is a ttal management slutin fr Micrsft SQL
More informationTaskCentre v4.5 Send Fax (Tobit) Tool White Paper
TaskCentre v4.5 Send Fax (Tbit) Tl White Paper Dcument Number: PD500-03-19-1_0-WP Orbis Sftware Limited 2010 Table f Cntents COPYRIGHT 1 TRADEMARKS 1 INTRODUCTION 2 Overview 2 FEATURES 2 GLOBAL CONFIGURATION
More informationThe ad hoc reporting feature provides a user the ability to generate reports on many of the data items contained in the categories.
11 This chapter includes infrmatin regarding custmized reprts that users can create using data entered int the CA prgram, including: Explanatin f Accessing List Screen Creating a New Ad Hc Reprt Running
More informationMicrosoft Dynamics GP. Advanced Human Resources
Micrsft Dynamics GP Advanced Human Resurces Cpyright Cpyright 2010 Micrsft. All rights reserved. Limitatin f liability This dcument is prvided as-is. Infrmatin and views expressed in this dcument, including
More informationIT Quick Reference Guides Using Outlook 2011 for Mac for Faculty and Staff
IT Quick Reference Guides Using Outlk 2011 fr Mac fr Faculty and Staff Outlk Guides This guide cvers using Outlk 2011 fr Mac fr SU faculty and staff n campus cmputers. This des nt cver using Outlk 2011
More informationUsing Sentry-go Enterprise/ASPX for Sentry-go Quick & Plus! monitors
Using Sentry-g Enterprise/ASPX fr Sentry-g Quick & Plus! mnitrs 3Ds (UK) Limited, February, 2014 http://www.sentry-g.cm Be Practive, Nt Reactive! Intrductin Sentry-g Enterprise Reprting is a self-cntained
More informationSQL 2005 Database Management Plans
SQL 2005 Database Management Plans Overview STI recmmends that users create database maintenance plans fr Micrsft SQL 2005 t maintain the integrity f the system s database. Database maintenance plans are
More informationPS+ Assurance. User Guide Version: 1.0. Page 1
PS+ Assurance User Guide Versin: 1.0 Page 1 Overview The PS+ Assurance app gives users a visible check t ensure the prject is cmpliant. There are checks fr issues and risks and als checks fr the plan status.
More informationNew in this release. Sphere 9.4.3.2 (October 2013)
New in this release Sphere 9.4.3.2 (Octber 2013) The fllwing client-facing changes were implemented: An issue that prevented certain Friends Asking Friends spnsrship levels frm appearing as ptins n the
More informationIVR Interactive Voice Response
IVR Interactive Vice Respnse Interactive Vice Respnse (IVR) technlgy allws yu t autmate vice interactins with yur leads and custmers. Businesses tday use IVR t cnduct phne surveys, cnfirm appintments and
More informationEastern District of California Chapter 13 Plan Instructions and Plan Settings June 2012
Eastern District f Califrnia Chapter 13 Plan Instructins and Plan Settings June 2012 This custm Chapter 13 Plan is available as an Add-On fr an additinal fee. If yu have purchased ur 7 & 13, Full r Netwrk
More informationEmail Setup Instructions Glion Online
Email Setup Instructins Glin Online Incming Server: POP3 r IMAP Server Name: my.campuscruiser.cm POP3 Prt: 110 SSL : 995 r IMAP Prt: 143 SSL : 993 User Name / Accunt: Name.lastname@student.glinnline.cm
More informationConfiguring an Email Client for your Hosting Support POP/IMAP mailbox
Cnfiguring an Email Client fr yur Hsting Supprt POP/IMAP mailbx This article lists the email settings and prt numbers fr pp and imap cnfiguratins, as well as fr SSL. It cntains instructins fr setting up
More informationAccess EEC s Web Applications... 2 View Messages from EEC... 3 Sign In as a Returning User... 3
EEC Single Sign In (SSI) Applicatin The EEC Single Sign In (SSI) Single Sign In (SSI) is the secure, nline applicatin that cntrls access t all f the Department f Early Educatin and Care (EEC) web applicatins.
More informationChalkable Classroom For Students
Chalkable Classrm Fr Students Abut This Dcument This dcument cntains an verview f the Chalkable Classrm Hme Prtal, which is used by students. Table f Cntents Chalkable Classrm Fr Students 1 Abut This Dcument...1
More informationSelling System Security Wire Instructions
Overview Security wire instructins are assigned at a cntract level and indicate where t send the security that is assciated with all f the lans in a Guarantr r Multilender cntract. Since security wires
More informationUNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES
UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES REFERENCES AND RELATED POLICIES A. UC PPSM 2 -Definitin f Terms B. UC PPSM 12 -Nndiscriminatin in Emplyment C. UC PPSM 14 -Affirmative
More informationDistrict of Arizona Chapter 13 Plan Instructions and Plan Settings February 2014
District f Arizna Chapter 13 Plan Instructins and Plan Settings February 2014 This custm Chapter 13 Plan is available as an Add-On fr an additinal fee. If yu have purchased ur 7 & 13, Full r Netwrk package
More informationAvePoint Office Connect 1.31
AvePint Office Cnnect 1.31 User Guide Issued May 2016 1 Table f Cntents What s New in this Guide... 4 Abut Office Cnnect... 5 Understanding the Office Cnnect Explrer... 6 Sharing Files with Others (Quick
More informationChris Chiron, Interim Senior Director, Employee & Management Relations Jessica Moore, Senior Director, Classification & Compensation
TO: FROM: HR Officers & Human Resurces Representatives Chris Chirn, Interim Senir Directr, Emplyee & Management Relatins Jessica Mre, Senir Directr, Classificatin & Cmpensatin DATE: May 26, 2015 RE: Annual
More information990 e-postcard FAQ. Is there a charge to file form 990-N (e-postcard)? No, the e-postcard system is completely free.
990 e-pstcard FAQ Fr frequently asked questins abut filing the e-pstcard that are nt listed belw, brwse the FAQ at http://epstcard.frm990.rg/frmtsfaq.asp# (cpy and paste this link t yur brwser). General
More informationFirewall/Proxy Server Settings to Access Hosted Environment. For Access Control Method (also known as access lists and usually used on routers)
Firewall/Prxy Server Settings t Access Hsted Envirnment Client firewall settings in mst cases depend n whether the firewall slutin uses a Stateful Inspectin prcess r ne that is cmmnly referred t as an
More informationSage 100 What s New in 2013. Tracey Brinkman Senior Consultant BKD Technologies tbrinkman@bkd.com
Sage 100 What s New in 2013 Tracey Brinkman Senir Cnsultant BKD Technlgies tbrinkman@bkd.cm Presenter Tracey Brinkman Senir Cnsultant BKD Technlgies 2013 Overview Glbal Enhancements Accunts Payable Enhancements
More informationFOCUS Service Management Software Version 8.5 for CounterPoint Installation Instructions
FOCUS Service Management Sftware Versin 8.5 fr CunterPint Installatin Instructins Thank yu fr purchasing Fcus Service Management Sftware frm RTM Cmputer Slutins. This bklet f installatin instructins will
More informationTable of Contents. Welcome to Employee Self Service... 3 Who Do I Call For Help?... 3
ALABAMA STATE UNIVERSITY HUMAN RESOURCES EMPLOYEE SELF SERVICE USER GUIDE 2 Table f Cntents Welcme t Emplyee Self Service... 3 Wh D I Call Fr Help?... 3 Hw d I access Emplyee Self Service?... 4 Persnal
More informationUser Manual Brainloop Outlook Add-In. Version 3.4
User Manual Brainlp Outlk Add-In Versin 3.4 Cntent 1. Summary... 3 2. Release Ntes... 3 2.1 Prerequisites... 3 2.2 Knwn Restrictins... 4 3. Installatin and Cnfiguratin... 4 3.1 The installatin prgram...
More informationBrokerage Online USER GUIDE
Brkerage Online USER GUIDE Table f Cntents 1. Intrductin... 4 Audience... 4 2. Overview... 5 Navigatin... 5 Brwser Requirements... 5 3. Access the Platfrm... 6 First Time Lgin... 6 Lgin... 6 Lgut... 6
More informationCOMPUTER BUSINESS APPLICATIONS CBA G149 OUTLOOK CRN #61034 Online course
COMPUTER BUSINESS APPLICATIONS CBA G149 OUTLOOK CRN #61034 Online curse Curse Infrmatin Semester: Spring 2015 1st 8-Weeks January 31 March 29, 2015 Units: 2 units Curse Hurs: 6 hurs 45 minutes arranged
More informationIntroduction LIVE MAPS UNITY PORTAL / INSTALLATION GUIDE. 2015 Savision B.V. savision.com All rights reserved.
Rev 7.5.0 Intrductin 2 LIVE MAPS UNITY PORTAL / INSTALLATION GUIDE 2015 Savisin B.V. savisin.cm All rights reserved. This manual, as well as the sftware described in it, is furnished under license and
More informatione-qip Online Checklist
U.S. Custms and Versin 3.03 Brder Prtectin e-qip Online Checklist Please cmplete each step in the rder listed belw befre submitting yur e-qip frms. If yu fail t cmplete these steps in rder, yu will delay
More informationCREDIT REPORTING USER GUIDE
Suthwest Business Credit Services, User Guide CREDIT REPORTING USER GUIDE Last Mdified: 5/6/14 Last Mdified: 5/6/14 1 Suthwest Business Credit Services, User Guide Table f Cntents Intrductin... 3 Hw T
More informationNASDAQ BookViewer 2.0 User Guide
NASDAQ BkViewer 2.0 User Guide NASDAQ BkViewer 2.0 ffers a real-time view f the rder depth using the NASDAQ Ttalview prduct fr NASDAQ and ther exchange-listed securities including: The tp buy and sell
More information