Zimbra Professional Services Portfolio, Purchasing Guide & Price List

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1 In- Tuitin Netwrks Ltd Zimbra Prfessinal Services Prtfli, Purchasing Guide & Price List This dcument prvides an verview f In- Tuitin Netwrks Limited s range f Zimbra Prfessinal Services available n the CludStre, guidance fr purchasing and Price List Versin 1.0 Zimbra Prfessinal Services CludStre Prtfli, Purchasing Guide & Price List v1.0 In- Tuitin Netwrks Ltd, 2014 Open Page 1 f 9

2 Cntents Cntents... 2 Overview... 3 Purpse f the Services... 3 Hw t Select Services... 3 Service Pricing... 3 Summary f Services... 3 If yu need help selecting the apprpriate service... 5 Price List Zimbra Evaluatin Supprt Zimbra Prject Scping Zimbra Deplyment Planning Zimbra Pre- Prvisining Infrmatin Cllatin & Migratin Preparatin Zimbra Prvisining Zimbra Migratin Zimbra Service Deplyment and Activatin Zimbra Custmisatin & Integratin Zimbra Training Zimbra System Administratr Supprt Zimbra Server Installatin Service Zimbra Prfessinal Services... 9 Zimbra Prfessinal Services CludStre Prtfli, Purchasing Guide & Price List v1.0 In- Tuitin Netwrks Ltd, 2014 Open Page 2 f 9

3 Overview In- Tuitin Netwrks Limited ( In- Tuitin ) ffer a range f Zimbra prfessinal services which help rganisatins t evaluate, plan, migrate, deply and supprt Zimbra Cllabratin Server. Each service is designed t meet a specific need with clearly defined scpe and deliverables. The pricing is transparent and where pssible, fixed price ptins are ffered. This dcument prvides a summary f each service fr yur guidance, althugh yu shuld refer t the CludStre Service Definitin dcument fr a definitive specificatin. Evaluate Plan Migrate Deply Supprt Evaluatin Prject Scping Deplyment Planning Infrmatin Cllatin Prvisining Data Migratin Deplyment Activatin Training Installatin Supprt Purpse f the Services T prvide yur rganizatin the skilled resurces required t evaluate, plan, migrate, deply and supprt Zimbra Cllabratin Server. The services can be applied t a private r publically Clud hsted Zimbra Cllabratin Server. The mdularity f the services and clear definitin and scpe allws yu t build a slutin with best meets yur needs. Hw t Select Services The services are mdular and are purchased individually frm the CludStre. We recmmend that yu first read the summary f services belw which will give yu an idea f what is available. Then refer t the CludStre entry fr each service s definitive specificatin. Once yu understand what each service ffers yu may wish t engage with us fr ne, sme r all f the services depending n yur requirements. If yu need help understanding the services, please dn t hesitate t cntact us. Service Pricing Each service is mdular and yu can purchase just ne if that is all yu require. Where pssible the prices are fixed and if nt are based n daily rates in all cases, the pricing infrmatin is clearly defined in the CludStre entry fr each service. Summary f Services The fllwing services are available t purchase individually via the G- Clud CludStre. In- Tuitin are usually able t assist with all Zimbra installatins whether they are private hsted in yur wn facilities r publically hsted. 01 Zimbra Evaluatin Supprt CludStre Service ID: 5.G This service is fr rganisatins wh have made the decisin t purchase an & Cllabratin slutin and need help t evaluate Zimbra. In- Tuitin will create up t 10 Zimbra trial mailbxes, prvide a cmprehensive demnstratin, explain Clud pricing and prvide n- ging supprt fr up t 30 days during the trial. 02 Zimbra Prject Scping CludStre Service ID: 5.G This service is fr rganisatins wh wish t understand what s invlved in deplying Zimbra & Cllabratin s that they can evaluate the ttal prject cst and impact. As well as helping yu understand hw many mailbxes and ther service attributes yu ll require, In- Tuitin will help yu identify all key prject elements in the fllwing areas: hw yur users will access the service; cnnectivity and any requirements fr secure links; migratin; service deplyment; integratin and custmisatin; and training. Zimbra Prfessinal Services CludStre Prtfli, Purchasing Guide & Price List v1.0 In- Tuitin Netwrks Ltd, 2014 Open Page 3 f 9

4 03 Zimbra Deplyment Planning CludStre Service ID: 5.G This service is fr rganisatins wh need a plan and specificatin cvering Zimbra service prvisining, migratin, service activatin and user training. In- Tuitin will create an utline plan and specificatins cvering all f the Key Elements which wuld be invlved in a Zimbra deplyment fr yur rganisatin. 04 Zimbra Pre- Prvisining Infrmatin Cllatin & Migratin Preparatin CludStre Service ID: 5.G This service is fr rganisatins wh have decided n Zimbra Cllabratin Server and require help cllating the infrmatin needed t set- up the service. In- Tuitin will, where pssible, extract electrnically the infrmatin specified using ff the shelf sftware tls r if nne are available we will develp custm scripts if nne f this is pssible we will prvide instructins detailing hw t generate the required infrmatin manually. 05 Zimbra Prvisining CludStre Service ID: 5.G This service is fr rganisatins wh have an peratinal Zimbra Cllabratin Server (r have cntracted with a Zimbra Clud Prvider) and require the mailbxes t be prvisined and the service cnfigured. In- Tuitin will imprt the mailbxes, aliases and distributin lists alng with any ther mailbx meta data. 06 Zimbra Migratin CludStre Service ID: 5.G This service is fr rganisatins wh have set- up and cnfigured their Zimbra & Cllabratin Service and need t migrate data int the already created mailbxes. In- Tuitin will cnduct the migratin accrding t a pre- defined plan prvided by the rganisatin. 07 Zimbra Service Deplyment and Activatin CludStre Service ID: 5.G This service is fr rganisatins wh have cnfigured their Zimbra & Cllabratin Service, migrated any data and are ready t active the service. In- Tuitin will carry ut the service activatin and deplyment accrding t the plan prvided by the rganisatin. 08 Zimbra Custmisatin & Integratin CludStre Service ID: 5.G This service is fr rganizatins wh require Zimbra integrated with existing applicatins r custmised t suit branding, wrkflw r ther requirements. Zimlet develpment services are als pssible. In- Tuitin will specify, execute and implement the required custmisatin r integratin. 09 Zimbra Training CludStre Service ID: 5.G In- Tuitin are Zimbra Certified Training Partners, able t ffer the full range f Zimbra training curses bth n- site at yur ffice, frm ur preferred training lcatin in Eustn, Lndn r electrnically via WebEx. As f April 2014, the Zimbra curses are 3 day Zimbra Advanced Administratin; half day Zimbra Web Client fr Helpdesk Agents; half day Messaging Clients fr Helpdesk Agents f Zimbra Cllabratin Suite (ZCS). 10 Zimbra System Administratr Supprt CludStre Service ID: 5.G This service prvides technical system administratr supprt fr an already established Zimbra platfrm. The service can be used fr many things relating t the technical peratin f Zimbra Cllabratin Server. The purpse f this service is t prvide prfessinal, hands n Zimbra expertise t augment yur in- huse technical team. It can als be used in lieu f any in- huse staff, such that the services prvides yur sle Zimbra administratin functin. 11 Zimbra Server Installatin Service CludStre Service ID: 5.G Zimbra server installatin service. In- Tuitin are able t carry ut installatin f Zimbra Cllabratin Server (ZCS) nt ne r mre servers accrding t yur requirements. The service is ideal if yu wish t hst ZCS privately, either in yur wn ffice, r n a Clud IaaS prvider and d nt have the in- huse expertise t carry ut the installatin yurself. 12 Zimbra Prfessinal Services CludStre Service ID: 5.G In- Tuitin s Zimbra prfessinal services are deigned t cver situatins where the ther services ffered abve d nt ffer the required flexibility and a pure cnsultancy apprach is required. Zimbra Prfessinal Services CludStre Prtfli, Purchasing Guide & Price List v1.0 In- Tuitin Netwrks Ltd, 2014 Open Page 4 f 9

5 If yu need help selecting the apprpriate service Please cntact us In- Tuitin Netwrks Ltd tuitin.net/gclud Telephne: D- U- N- S #: tuitin.net Price List Prices fr each service are als listed in the Service Definitin. 01 Zimbra Evaluatin Supprt CludStre Service ID: 5.G delivered remtely r 1,250 if delivered in persn at yur ffice. 1 incident supprt pack valid fr 30 days Zimbra Prject Scping CludStre Service ID: 5.G The charge fr this service depends n whether we categrise yur prject as Simple, Mderately Cmplex r Cmplex: If yur prject falls int ur categry f Simple, ur charge will be 850 t deliver this service remtely. If yur prject falls int ur categry Mderately Cmplex, ur charge will be 1,700 t deliver this service remtely. If yur prject falls int ur categry f Cmplex, r yu require us t visit yur ffice t perfrm the service, ur charge will be based n ur daily rate please refer t ur SFIA rate card fr further details. Typically we wuld classify prjects: with straight frward migratin requirements and withut the need fr any integratin as Simple ; prjects with mre cmplex migratin requirements r which require integratin with Active Directry as Mderately Cmplex ; and prjects with demanding migratin requirements r multiple r unusual integratins r custmisatins as Cmplex. We will agree the classificatin during cntract discussin. 03 Zimbra Deplyment Planning CludStre Service ID: 5.G The charge fr this service depends n whether we categrise yur prject as Simple, Mderately Cmplex r Cmplex: If yur prject falls int ur categry f Simple, ur charge will be 850 t deliver this service remtely. If yur prject falls int ur categry Mderately Cmplex, ur charge will be 1,700 t deliver this service remtely. If yur prject falls int ur categry f Cmplex, r yu require us t visit yur ffice t perfrm the service, ur charge will be based n ur daily rate please refer t ur SFIA rate card fr further details. Typically we wuld classify prjects: with straight frward migratin requirements and withut the need fr any integratin as Simple ; prjects with mre cmplex migratin requirements r which require integratin with Active Directry as Mderately Cmplex ; and prjects with demanding migratin requirements r multiple r unusual integratins r custmisatins as Cmplex. We will agree the classificatin during cntract discussin. Zimbra Prfessinal Services CludStre Prtfli, Purchasing Guide & Price List v1.0 In- Tuitin Netwrks Ltd, 2014 Open Page 5 f 9

6 04 Zimbra Pre- Prvisining Infrmatin Cllatin & Migratin Preparatin CludStre Service ID: 5.G The charge fr this service depends n the number f mailbxes and whether the data can be extracted using standard tls: If the number f users is less than 1,000 and we are able t easily extract the data using standard tls which yu supply, ur charge will be 650 t deliver this service remtely. If the number f users is greater than 1,000 and we are nt able t easily extract the data using standard tls which yu supply, r yu require us t develp custm scripts t perfrm a later migratin, ur charge will be based n ur daily rate please refer t ur SFIA rate card fr further details. Yu are respnsible fr crrectly licencing any sftware tls and ur prices d nt include third party sftware licences. If we prvide custm scripts, we will prvide a licence fr yu t use such scripts fr the purpses f this prject nly. 05 Zimbra Prvisining CludStre Service ID: 5.G Assuming that the target Zimbra server supprts electrnic imprt f all f the data t be prvisined and In- Tuitin are able t use their wn tls fr imprting the data, then the prices are based n the fllwing numbers f mailbxes: < 500 mailbxes, up t 100 distributin lists and 5 central shares with uncmplicated sharing plicy. 500 delivered remtely mailbxes, up t 100 distributin lists and 10 centralised shares with uncmplicated sharing plicy: 650 delivered remtely mailbxes, up t 150 distributin lists and 15 centralised shares with uncmplicated sharing plicy: 850 delivered remtely mailbxes, up t 200 distributin lists and 25 centralised shares with uncmplicated sharing plicy: 1250 delivered remtely 5000 > mailbxes r cmplex sharing requirements and/r delegated rle creatin: ur charge will be based n ur daily rate please refer t ur SFIA rate card fr further details. In- Tuitin are able t prvide manual data entry prvisining services, but bviusly this is much mre cstly and wuld be subject t daily rates. 06 Zimbra Migratin CludStre Service ID: 5.G Assuming that the target Zimbra server supprts electrnic imprt f all f the data t be migrated and the data t be migrated is standard mailbx data requiring a single electrnic migratin pass, then the prices are based n the fllwing numbers f mailbxes: < 100 mailbxes, single pass. 500 delivered remtely mailbxes, single pass: 5.00 per mailbx delivered remtely mailbxes, single pass: 4.00 per mailbx delivered remtely mailbxes, single pass: 3.00 per mailbx delivered remtely 5000 > mailbxes, single pass: 2.50 per mailbx delivered remtely Fr mre cmplex r multipass migratins, we will agree a rate based n the abve. Zimbra Prfessinal Services CludStre Prtfli, Purchasing Guide & Price List v1.0 In- Tuitin Netwrks Ltd, 2014 Open Page 6 f 9

7 07 Zimbra Service Deplyment and Activatin CludStre Service ID: 5.G There are many ways in which access t a Zimbra service may be deplyed as well as bth simple and cmplicated activatin prcedures. Fr instance if there are a large number f users, the plans may call fr a staged migratin f users nt the service this wuld be mre cmplicated than if all users were activated at nce. As such is it very difficult t quantify all scenaris in advance. Users will access Zimbra by Webmail nly, n mbile device r desktp device cnfiguratin required, scheduled activatin fr all users at the same time: mailbxes flat fee mailbxes per mailbx mailbxes per mailbx 5000 > mailbxes per mailbx Users will access Zimbra by Webmail and Zimbra Cnnectr fr Outlk, n mbile device cnfiguratin required, scheduled activatin fr all users at the same time. Assumes rganisatin has autmated sftware deplyment facilities (fr distributing the Zimbra Cnnectr fr Outlk) r that the users will self install and cnfigure: mailbxes flat fee mailbxes per mailbx mailbxes per mailbx 5000 > mailbxes per mailbx Users will access Zimbra by Webmail, Zimbra Cnnectr fr Outlk and mbile device (Active Sync), scheduled activatin fr all users at the same time. Assumes rganisatin has autmated sftware deplyment facilities (fr distributing the Zimbra Cnnectr fr Outlk and Active Sync) r that the users will self install and cnfigure: mailbxes flat fee mailbxes per mailbx mailbxes per mailbx 5000 > mailbxes per mailbx Fr any ther situatin, we will wrk n the basis f a daily rate based n ur published SFIA rate card. 08 Zimbra Custmisatin & Integratin CludStre Service ID: 5.G Pricing is based n a daily rate accrding t the SFIA rate card fr this service. A minimum f ne day will be charged. Zimbra Prfessinal Services CludStre Prtfli, Purchasing Guide & Price List v1.0 In- Tuitin Netwrks Ltd, 2014 Open Page 7 f 9

8 09 Zimbra Training CludStre Service ID: 5.G The fllwing prices are fr scheduled training at ur preferred training facility Eustn Huse, Kings Crss, Lndn: 3 day Zimbra Advanced System Administratr Training 1,400 per persn including refreshments and buffet style lunch based n a minimum f 8 attendees. The fllwing prices are fr curses delivered via WebEx: 3 day Zimbra Advanced System Administratr Training: 1,100 per persn based n a minimum f 8 attendees Half day Zimbra Web Client fr Helpdesk Agents: 450 per persn based n a minimum f 8 attendees Half day Messaging Clients fr Helpdesk Agents f Zimbra: 450 per persn based n a minimum f 8 attendees Fr curses at yur ffice, we will charge the same rate as fr WebEx delivered curses, plus a fixed price charge f 1, Zimbra System Administratr Supprt CludStre Service ID: 5.G The pricing is fr remte based supprt nly. The minimum service fee is 1,250 which cvers up t 8 hurs supprt and is valid fr 12 mnths. Supprt time spent will be recrded runded t the nearest half an hur. Additinal blcks f supprt time can be purchased at a rate f 850 per 8 hurs. A 10% discunt is ffered fr advanced purchases f 80 hurs r mre. Supprt is delivered using in- Tuitin s Standard Supprt SLA. In- Tuitin are intending t develp an Enhanced Supprt SLA which will be ffered at a premium rate. 11 Zimbra Server Installatin Service CludStre Service ID: 5.G In- Tuitin will charge 750 per server if perfrmed remtely. Per server means a unique instance f an perating system. Prices include installatin charge nly the custmer is respnsible fr all sftware licencing. If yu require us t carry ut the installatin at yur ffice, we will charge a minimum f ne day please see ur SFIA rate card fr mre details. Zimbra Prfessinal Services CludStre Prtfli, Purchasing Guide & Price List v1.0 In- Tuitin Netwrks Ltd, 2014 Open Page 8 f 9

9 12 Zimbra Prfessinal Services CludStre Service ID: 5.G In- Tuitin Skills Fr the Infrmatin Age (SFIA) Definitins & Standard Rate Card Strategy & architecture Business change Slutin develpment & implementatin Service management Prcurement & management supprt Client interface 1. Fllw n/a n/a n/a n/a n/a n/a 2. Assist n/a n/a n/a n/a n/a n/a 3. Apply n/a n/a n/a n/a n/a n/a 4. Enable Ensure/Advise Initiate/Influence 1,100 1,100 1,100 1,100 1,100 1, Set Strategy/Inspire 1,300 1,300 1,300 1,300 1,300 1,300 Standards fr Cnsultancy Day Rate cards Cnsultant s Wrking Day 8 hurs exclusive f travel and lunch. Wrking Week Mnday t Friday excluding natinal hlidays (Wrk undertaken during ut f standard wrking hurs, weekends and Bank Hlidays will be charged at + 50%) Office Hurs - 09:00 17:00 Mnday t Friday Travel and Subsistence Included in day rate within M25. Payable at department s standard T&S rates utside M25. Mileage As abve Prfessinal Indemnity Insurance included in day rate. Zimbra Prfessinal Services CludStre Prtfli, Purchasing Guide & Price List v1.0 In- Tuitin Netwrks Ltd, 2014 Open Page 9 f 9

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