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1 JOB DESCRIPTION JOB TITLE: Location: Credit Manager Aberdeen City Campus Salary: Grade 9 ( 34,275 to 37,251) * Line Manager: Responsible For: Appraiser: Financial Controller (External Relations) Credit Controller Financial Controller (External Relations) * please note that the salary is provisional pending the outcome of job evaluation College Vision Our vision is a College where lives can be transformed and ambitions realised. College Value Statement We value: Our students through focussing on their needs and empowering them to meet their full potential Our staff and the contribution they make to meeting the needs of our students and stakeholders Our partnerships and links with local communities Our links with employers and our ability to contribute to the local, regional and national economy We aspire to excellence through: Accessibility and inclusion Innovation and creativity Equality and Diversity Respect for others: staff, students and stakeholders Transparency in what we do and how we operate 1

2 Main Function: 1. To provide a credit control and debt recovery service for the College. 2. To supervise the Credit Controller involved in the Credit Control and Debt Recovery function, ensuring that procedures are being followed. Main Duties - Generic 1. To provide leadership and line management in the area(s) of responsibility, ensuring effective team working and high levels of professional conduct and the effective use of resources 2. Ensure that relevant statutory provisions relating to health and safety, safeguarding and equality and diversity are implemented, monitored and regularly reviewed so that legal requirements are met. 3. To embed effective quality assurance and quality improvement arrangements in the area of responsibility and constantly seek to identify and adopt best practice approaches 4. To create and sustain effective relationships with internal and external customers and other stakeholders and partners and to contribute to, and develop, a positive and regional team ethos within Student Administration and across all College centres 5. To participate in the College s staff appraisal/performance management scheme and professional development arrangements and ensure that these are effectively implemented for all staff within the area. Main Duties Specific 1. To establish, implement and monitor standard payment periods and final notice periods. 2. To ensure compliance with College policies on Course Fees, Remission from Course Fees and Refund of Course Fees. 3. To issue statements of account and reminder letters to debtors. 4. To implement recovery procedures beyond standard reminders, including liaison with College solicitors and Debt Collector to facilitate debt recovery. 5. To liaise with customers to achieve recovery of debt. 6. To agree, where appropriate, instalment arrangements for the collection of debt. 7. To provide management reports on the status of the College debt. 8. To maintain accurate records in order that information may be easily retrieved. 2

3 Note This list of duties is not intended to be exhaustive but simply highlights a number of the major tasks of the post. The postholder may be required to undertake additional duties which might reasonably be expected of him/her and which form part of the function of the post. March

4 PERSON SPECIFICATION (all criteria are essential) QUALIFICATIONS 1. An HND or equivalent relevant qualification in business administration 2. Evidence of commitment to continuous professional development KNOWLEDGE/EXPERIENCE 1. Experience of credit control systems. 2. Experience of debt recovery systems. 3. Experience in the management of staff. 4. Experience of credit management and debt collection with business organisations and individual members of the public. 5. Experience of working with non-financial managers. 6. Knowledge of legal processes relating to the recovery of debt SKILLS 1. Communication and presentation skills 2. Negotiating skills 3. Leadership skills 4. Team working skills 5. Team leadership and management skills 6. Budget management skills 7. Change management skills 8. IT literacy PERSONAL QUALITIES 1. Self-motivated 2. Committed to people development 3. Committed to customer service and quality improvement 4. Ability to relate to people 5. Able to develop positive working relationships 4

5 ADDITIONAL REQUIREMENTS 1. Commitment to College values and equal opportunities 2. Able to travel between College sites on a regular basis 3. Ability to work as needed to meet the demands of the post 5

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