JOB DESCRIPTION. Provide technical support and maintenance for college IT systems and key applications.

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1 JOB DESCRIPTION POST TITLE: IT SYSTEMS ENGINEER POST REF: 15/194 REPORTS TO: COMPUTING SUPPORT MANAGER DATE: JULY 2015 JOB PURPOSE: Provide technical support and maintenance for college IT systems and key applications. KEY RESPONSIBILITIES 1. To provide technical support and maintenance for enterprise software systems, web presence and IT applications. 2. Ensure the successful implementation, testing, development, distribution and ongoing maintenance of College software and applications. 3. Ensure change management, security management and release management best practice. DETAILED TEAM RESPONSIBILITIES 4. To manage software access and licences 5. To liaise with users of software during the planning, implementation and testing phases of introductions, upgrades or fixes. 6. To follow change management procedures in testing fixes and changes made. 7. Integration of information across College software applications and systems. SPECIFIC DUTIES 8. Design and configure server side applications. 9. Maintain and configure enterprise anti-virus server/client software. 10. Maintain and configure Windows update server. 11. Maintain and configure web filtering software. 12. Maintain and configure Microsoft Exchange Server and filtering. 13. Design, configure and maintain the integration of selected College databases. 14. Assist with the maintenance of the student system. 15. Assist with the configuration of the SAN. OTHER RESPONSIBILITIES 16. Contribute to the College s commitment to continuous improvement by actively participating in the College s self-assessment process and development planning. 17. Participate in the College s appraisal process and to undertake appropriate training and development activities or programmes. 18. Implement the College s Equal Opportunities Policy. 19. Operate in accordance with Health and Safety requirements. 20. Undertake other duties, as directed by your manager that are commensurate with the level of the post. Page 1 of 8

2 GENERAL BEHAVIOURS 1. The College expects that you will work to the highest professional standards and undertake your responsibilities to the best of your ability. 2. You will be responsible for protecting staff and learners from all preventable harm as per College Safeguarding procedures. 3. You should be courteous in your dealings with colleagues, students and visitors to the College. 4. You will exhibit a positive drive in your desire and efforts to operate an effective service. 5. In you role you will act with integrity, probity in all of your work and relationships. 6. All staff are required to participate in appropriate CPD, the College will support members of staff who need to gain contractual qualifications eg. English and Maths. REQUIREMENTS OF THE POST 21. Maintain an up-to-date knowledge of ICT software. 22. Demonstrate a willingness to work flexibly to respond to the evolving ICT needs of the College. TERMS AND CONDITIONS Canterbury College Scheme of Conditions of Service 37 hours per week, established post Salary: 22,874-25,201 per annum Evening and occasional weekend work may be necessary Canterbury College is an Equal Opportunities Employer Page 2 of 8

3 Skills and ability Ability to assess the integration of information across software systems and PERSON SPECIFICATION IT Systems Engineer All staff are expected to undertake cpd Requirement Means of Assessment Application Interview Form Reference applications. High level of interpersonal skills and ability to work with competing priorities. Analytical and evaluation skills. Knowledge of programming skills such as Desirable Visual Basic, PowerShell and PHP. Expert knowledge of Windows Server and Linux enterprise server. Knowledge of enterprise Antivirus and web filtering systems. Knowledge of Windows Active Directory & Microsoft Exchange Server configuration and administration. Knowledge of web technologies and Client Side/Server Side scripting languages. Knowledge and experience of SQL and Database integration. Knowledge of high availability architectures like Vmware/Xen. Actively contribute to the College s Safeguarding practice, procedures, culture and ethos Desirable Experience Successful PC & Server hardware and software support. Proven record in software maintenance. Experience of managing change and continuous improvement. Resource management. Experience of designing, constructing and maintaining web based systems. Desirable Page 3 of 8

4 Personal Attributes Detailed analytical approach. Commitment to educational and training values. Commitment to keeping abreast with good practice in ICT services. Commitment to quality. Commitment to Equal Opportunities. Essential Qualifications IT Related Qualification Level 3. Essential Maths Level 2 (e.g. equivalent to GCSE grade C or above) English Level 2 (e.g. equivalent to GCSE grade C or above) Page 4 of 8

5 Competency Key indicators Band Positive indicators (what we are looking for) Self Personal resilience, B Works unsupervised and can management managing stress, motivate self personal effectiveness Produces results under pressure & efficiency, self- Can manage in stressful motivating, situations enthusiastic, Pushes for the best results confidence, selfawareness Communication and working with others Resource Management Collaborative, good B manners, sharing knowledge, listening, giving and receiving feedback, engaging and networking, negotiation, influencing, presentation skills, public speaking Budget management, planning, organisation, prioritising, results focus, quality focus B Contributes ideas and identifies opportunities to work with others both within the team and across the organisation Willing to provide feedback to sectional colleagues when requested Produces succinct presentations and reports for senior colleagues Understands when to seek senior advice on potentially delicate negotiations Sets and monitors performance against quality and results orientated targets. Focuses on both short and longterm goals Makes the best of internal/external resources and coordinates well with external partners to best meet the needs of the College Negative indicators (what we are not looking for) Needs supervision and lacks motivation Unable to work under pressure Unable to effectively cope in stressful situations (when situation is familiar) Only interested in completing the task and not in the level of output Pays lip-service to cross-organisational collaboration and fails to identify opportunities for working collaboratively Unwilling to seek advice when negotiating with others on complex or delicate matters Too focused on tasks or projects that are not strategic priorities Over commits themselves or section Does not take into account resource or budgetary factors when making decisions Fails to build sufficient contingency into plans and projects Page 5 of 8

6 Critical thinking Learner-focus, accuracy, attention to detail, analytical, decision making, judgement, problem solving, creativity, innovative, meeting deadlines Adaptability Adaptable, flexible, multi-tasking, dealing with new situations A B Builds contingency into projects taking into account possible outside factors Thinks tasks, queries and problems through and considers what they need to know Uses relevant information when providing a service, solving a problem or dealing with a query Is open to new ideas and willing to try them Makes decisions within welldefined guidelines Uses initiative to select most appropriate solution to straightforward problemsputs forward suggestions for improvement concerning current processes or systems Tries different ways of doing things to get the best results Overcomes obstacles and is not deterred by setbacks; checks assumptions and first principles and works out alternative approaches Reacts proactively to new challenges and works in a flexible manner to produce solutions Does not think through requests and questions or responds immediately without thinking Does not know where to look for information and takes no responsibility for finding out Displays a negative attitude towards new ideas Criticises unconstructively the ideas and suggestions of otherswhen faced with obstacles Is unwilling to consider new ideas or approaches Is unreceptive to and overly critical of changes to their normal tasks Does not participate in discussion around new ideas, approaches or projects Page 6 of 8

7 Managing People and relationships Delegating, empowering, motivating others, developing staff, building rapport, discreet, empathetic, diplomatic, managing conflict Leadership Vision and strategic direction, inspiring others, managing change, developing team, entrepreneurship, espouses College values and ethic, analytical and problem solving, self belief A/B B Provides feedback and participates on discussions surrounding new ideas approaches or projects Delegates effectively, setting clear expectations and authority Monitors results and feeds back to team on a regular basis Recognises others contributions and acknowledges their limits Helps others to identify ways to improve their performance Prioritises supervisory responsibilities and carries them out in a timely fashion Understands and can identify learner /staff/ partner needs and looks for opportunities to improve their experiences Demonstrates respect and discretion when dealing with staff Emotionally intelligent; understands the emotional responses of others to challenges and their impact on others Adapts style appropriately when leading different people in different situations Thinks long term Fails to supervise others effectively Fails to treat all staff fairly and consistently; plays favourites Fails to recognise others contributions Fails to set clear expectations and authority when delegating tasks Is unavailable to the people they manage Fails to recognise effects of own behaviour on others Avoids conflict situations Page 7 of 8

8 Keen to see direct reports /team members take credit for successes Takes time to know team Page 8 of 8

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