Communications Manager

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1 Job details Job title: Communications Manager Responsible to: Head of Communications Responsible for: Posts in the Communications Location: Liverpool with travel across all locations Overview of the role The overall purpose of the Communications Manager role is to work in partnership with the Leadership team and managers across the business to develop a strategic approach to all marketing communications to support the successful delivery of corporate objectives. To work with the Head of Communications and key stakeholders including the media on the development and implementation of al strategies. Developing and delivering appropriate communications campaigns flowing from these strategies for dissemination both within and outside of the organisation. To ensure that the communications service is responsive, cost effective and provides innovative solutions that strengthen, the organisation s reputation. The post holder will deputise for the Head of Communications and will provide management support across the whole communications ; this includes managing staff and being responsible for all areas of performance within the team. Main responsibilities and accountabilities Leadership Provide management to staff within the As part of the communications management team to work to embed Plus Dane s vision, values and chosen organisational culture Consult with, influence and build strong relationships with key external stakeholders Strategy With the Head of Communications lead on the development and successful implementation of strategies, business and financial plans in the Communications Shape the communications service to meet the needs of customers, stakeholders (internal and external), including partnership working, employee engagement and identifying innovation initiatives. To work with the leadership team to help shape Plus Dane s overall corporate strategies and business plans. To develop effective issue based media strategies that protect the reputation of the organisation

2 Performance management To holistically manage performance of the team and to develop and ensure KPIs are met To set and be accountable for the performance of the team and be accountable for the achievement of targets, goals, objectives etc. Ensure a strong internal communications culture across Plus Dane through the development and management of an internal communications strategy Lead on initiatives to deliver business improvements within the Communications Promote a customer and performance focussed culture within the Communications Responsible for the delivery of all programmes of work within the Communications Finances, budgets and resources Accountable for the delivery of budgets within the. Ensure all of Plus Dane s assets and resources are used efficiently and effectively and delivered in line with the Value for Money Strategy. Governance Ensure that Plus Dane operates within all regulatory guidance, statutory and legislative requirements. Responsible for the identification and management of risks within the and support risk management activities across the rest of the organisation. Management Provide clear management and direction to all staff within the. Encourage and promote cross al working between teams across Plus Dane. Functional Responsible for delivering and supporting the delivery of all communications programmes of work across the organisation Other Provide expert professional advice to the Board, Leadership Team and staff as required Ensure all work is aligned to the vision and values of Plus Dane Ensure that all al strategies, policies, processes and guidance notes are up to date in line with best practice / current legislation. Carry out all other duties as may be reasonably assigned from time to time with the level of this job description

3 Functional responsibilities The post is responsible for providing management and direction to the following s within Plus Dane: Corporate Communications strategy Internal communications strategy Employee engagement Media relations Crisis/issues management Stakeholder relations Performance management Marketing Communications services Key contacts The post is responsible for actively promoting and representing Plus Dane to a broad range of stakeholders. Key contacts in the post are detailed below. Key internal contacts are: Plus Dane Board Chief Executive Leadership Team Managers and staff across the organisation Key external contacts are: Media Regulator Tenants and customers External advisors, including legal and health professionals

4 Job details Job title: Communications Manager Area Education Experience and knowledge Personal qualities Requirements Professional qualification (CIM/CIPR) Educated to degree level or equivalent senior level experience Has experience of: Experience of providing expert communications advice to Executive level colleagues Developing and implementing strategies Operating as part of a management team Experience of planning, implementing and evaluating marketing communications campaigns Hands on experience of working with the media including management of reputational issues and complex scenarios Delivering a high performing service Managing a staff team Has knowledge of: The political agenda / current operating environment for social housing providers The housing and related markets Best practice approaches to delivering the full range of HR services Legal requirements related to marketing communications activity Able to: Lead, motivate and develop staff Lead by example Lead the delivery of operational services Think commercially and provide strategic business insight Think strategically and solve complex problems Control budgets Represent and promote Plus Dane s vision and values influence others Confidently make decisions Has: High personal integrity and a strong focus on personal accountability to deliver effective outcomes Excellent communication and negotiation skills Excellent written, verbal and numerical skills Is: Self-motivated Performance driven

5 Customer focused

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