Business (Development) Co-ordinator. 18,754-20,548 per annum. 37 hours per week. Business Hub. Cheltenham/Gloucester/Forest of Dean

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1 Post number: N230 Closing date: 22:00, Sunday 13 September 2015 Short listing date: Monday 14 September 2015 Interview date: Wednesday 30 September 2015 We are committed to ensuring all individuals are valued and work in a safe environment, promoting the ethos of Safeguarding and Equality and Diversity in all of our practices. We expect all staff to share this commitment. VJob title: Grade / salary: Hours: Department: Work location: Responsible to: Business (Development) Co-ordinator 18,754-20,548 per annum 37 hours per week Business Hub Cheltenham/Gloucester/Forest of Dean TBC 1. Job purpose The post holder will be the central point of contact at The Business Hub responsible for providing outstanding customer service. Duties include supporting the Business Hub sales team and co-ordination with the relevant curriculum departments cross-college. The ideal candidate will be commercially aware and possess the business acumen to support a busy sales focused department. The post holder will also provide administrative support through the use of the CRM system as a working tool and co-ordinate a range of customer service, sales and marketing activities to engage the business community. 2. Main duties and responsibilities To deal promptly with incoming enquiries from any source, establishing the nature of the call and either dealing with them or allocating them to the most appropriate person/team. To provide support to the sales team. To ensure the CRM is used as the primary source for business customer information and activities. To provide co-ordination and support for the B2B marketer with on-line campaigns to engage employers and maximise sales To develop procedures based on an established customer service quality framework e.g. ISO 9001 or TQS and ensure operating standards are maintained To deliver administrative support for the business development team in a fast paced sales environment To monitor competitor activity.

2 To liaise with Business Hub administration/admissions team Other duties: Work with and support colleagues across curriculum departments, the Business Hub and Marketing departments Actively contribute to team meetings to drive the business growth and sales function forwards Work with external suppliers Support and attendance at key networking and sales events Support a culture of high quality customer service both internally cross-college and externally facing with the business community Any other duties commensurate with the nature and grading of the post It is expected that as the Business Hub evolves, the responsibilities and duties of the role may vary to meet the needs of the business 3. Values Gloucestershire College has six core values that provide a framework to describe the attitudes, motivations and behaviours all staff are expected to fully commit to and demonstrate. These are highlighted below: Ambition Responsibility Improvement Respect Teamwork Communication 4. General Take an active part in the appraisal process. Comply with all relevant Health & Safety regulations and assist the College in the implementation of its own Health & Safety Policy. Comply with and actively promote the College s Equality and Diversity Policy.

3 Comply with and actively promote the College s Safeguarding Policy and Practices. Support the College s sustainability policies and recognise the shared responsibility of carrying out duties in a resource efficient way. Participate in enrolment. Undertake a first-aid qualification and participate in the first aid rota, as required. Undertake any other relevant duties as specified by your line manager commensurate with the level of this post. Further Education is an ever-changing service and all staff are expected to participate constructively in College activities and to adopt a flexible approach to their work. This job description will be reviewed annually during the appraisal process, and will be varied in the light of the business needs of the College. The job description sets out the main duties of the post at the date when it was drawn up. Such duties may vary from time to time without changing the general character of the post or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post. Where an employee or candidate indicates a disability, every effort will be made to supply all necessary aids, adaptations or equipment to allow them to carry out all of the duties of the post. If, however, a certain task proves to be unachievable, job redesign will be given full consideration.

4 Person specification Job title: Business Development Co-ordinator ATTRIBUTES ESSENTIAL DESIRABLE EXPERIENCE Minimum 3 years business administration experience Experience of the education and/or training sector Process driven with experience of tracking, monitoring and analysis of information and data Microsoft Dynamics CRM Direct sales and telesales QUALIFICATIONS & TRAINING Educated to level 3 in a business administration and/or marketing discipline. A commitment to on-going CPD Minimum GCSE English and Maths at grade C or above Recognised business and/or marketing qualification ABILITIES Highly customer focussed with a polite and professional manner Able to resolve queries first time with professionalism and enthusiasm to represent GC in a professional light Confident communicator with proactive, hands on approach Excellent organisational skills with prioritisation management to meet deadlines Intermediate knowledge of Microsoft Office applications, including Word, Excel, PowerPoint and Outlook DISPOSITION/ ATTITUDE/ MOTIVATION Ambitious in wanting the very best outcome for GC learners. Committed to continuously improving for the benefit of our learners. Actively invites feedback from peers and customers to identify opportunities to improve.

5 Receptive to new ideas and learns from failures as well as successes. Approaches difficulties with a positive attitude. Openly communicates and resolves issues through helping not blaming others. Treats others with respect and civility, building trust to bring out the best in people. Takes responsibility for playing a part in achieving GC s vision. Takes responsibility for their own actions and work; committing to doing their best every time. Committed to delivering the highest possible standards of customer service and undertaking the role to the highest possible standard. Committed to safeguarding young people and vulnerable adults. JOB CIRCUMSTANCES

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