Personal Services Coordinator Scunthorpe, North Lincolnshire Services

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1 Ref: 6254 Personal Services Coordinator Scunthorpe, North Lincolnshire Services Dear Applicant Thank you for your interest in the above post, please find the specific role requirements and duties for this post detailed within this document. When completing the application form you may submit additional documentation however we cannot accept a CV as a completed application. Please note the following: Once you have submitted or posted your application form allow 10 working days after the closing date for a response. As we do not notify applicants of an unsuccessful application, if no response has been received within this time, please accept this as confirmation that your application has been unsuccessful. Unsuccessful applicants must wait 6 months before applying for a vacancy at Creative Support. Please return the completed application form to Creative Support in the enclosed Freepost envelope or to Recruitment, 5 th Floor, Head Office, 35 Dale Street, Manchester, M1 2HF. Due to our charitable organisational status all application forms submitted without use of the Freepost envelope must be done so using the correct postage amount. Creative Support cannot accept receipt of forms which carry a surcharge due to incorrect postage amounts. Closing Date: 31 October 2013 Yours Faithfully Recruitment Department Encs: Application Form Philosophy Statement Additional Information Finalised: 14 October 2013 Finalised by: D. Craddock All candidates are subjected to enhanced DBS Checks Page 1 of 11

2 JOB DESCRIPTION PERSONALISED SERVICES COORDINATOR Scunthorpe, North Lincolnshire Services Accountable to: Area Manager/Service Director/ Development Coordinator Summary of Role: You will lead on developing, marketing and co-ordinating our Creativities Activities Centre and Personalised Support Services for people with support needs living in the North Lincolnshire area area. You will lead on initiatives to enhance our service provision in the area and maximize social value, service user involvement, time banking, volunteering, drop-in/activity, events and links with the local community. Future responsibilities will include developing, social/ micro enterprises & other developments within the Personalisation agenda. Development and Delivery of Creativities Activities Centre 1. To lead on marketing and advertising to promote Creative Support as the provider of choice for people with support needs across the North Lincolnshire area. To have excellent links with relevant professionals and potential referrers, including New Directions, MDT/ Community teams/ health professionals/ GP s / carers groups/ community groups/ gateway centres etc. To have excellent marketing materials and links to relevant web sites. 2. To maintain a visible presence in the local community and links within local community groups/ social groups/ forums to promote our services and Creativities Centre. 3. To be a locality expert gaining an in depth knowledge of local services/ events/ opportunities and activities available in the area. To maintain a local resource library and upcoming events boards. 4. To produce an accessible monthly newsletter for circulation to partner agencies, service users and the local community., 5. To co-ordinate the marketing and development of a Creativities Activities Centre providing a range of social, educational and skills development courses to be marketed to people with support needs across the area with a timetable run across daytime/ evenings and weekends 6. To develop an outcome focused support and review plan for people using the Creativities centre. 7. To respond promptly to referrals and allocate service provision in a timely fashion in line with procedures. 8. To lead and manage sessional and support staff so as to ensure that the highest levels of performance and standards of work are achieved within the Centre. 9. To lead on the future development of initiatives run from the Creativities centre which may include social/ micro enterprises, Gateway award etc. Page 2 of 11

3 Lead on the development and management of Personalised Services for people with support needs across the area. 1. To lead on the development and marketing of individual & group Personalised Services, alongside the Area Manager/Development Coordinator, promoting Creative Support as the Provider of choice for support packages. 2. To ensure support packages are personalised in line with the personalisation agenda through staff recruitment, support planning, service delivery and reviews. 3. To plan ahead to meet the needs of service users as identified by their individual Person Centred Plan by: Page 3 of 11 Co-ordinating and deploying staff time in such a way as to ensure maximum efficiency and effectiveness in the use of staffing resources Delegating tasks and responsibilities as appropriate Ensuring that all duties are carried out as prescribed and that quality standards are met at all times Ensuring that all planned service user activities take place and that all individual programmes are followed. 4. To have a clear vision for the provision of personalised services consistent with the philosophy of the agency. To articulate and reinforce this vision, ensuring that it is embedded in actual practice. To ensure that staff understand and are committed to the values and objectives of the service and Creative Support. 7. To co-ordinate and deploy staff resources as efficiently as possibly in relation to the needs of service users and the requirements of the service. 8. To generate and maintain a customer focused ethos at all times and to ensure excellent working relationships with other professionals and stakeholders. 9. To ensure that all staff receive personal support, supervision and appraisal. To take appropriate supportive and corrective action to ensure that performance difficulties are addressed effectively. 10. To ensure that staff training and development needs are identified and met. To participate in the planning and delivery of staff training and development activities. To act as Diploma in Health and Social Care assessor for staff undertaking Diploma in Health and Social Care programmes. To coach, train and supervise nursing, social work and other students on placements and to contribute to agency training initiatives. 11. To organise and chair team meetings, ensuring a co-operative and cohesive team spirit and a culture of open and honest communication. 12. To promote and nurture good practice and to brief staff regarding wider policy and practice issues. 13. To participate in the recruitment and selection of staff, under the direction of the Area Manager.

4 Lead on co-ordinating the local Time Banking Initiative / other Activities and Events for Service Users 14. To actively promote the Time Bank within Creative Support and the local community and recruit new members. 15. To form partnerships with local community groups and makes contact with local businesses to offer incentives to Time Bank Members. 16. To lead on the development of the Time Bank alongside the steering group to ensure strategic direction is maintained and action plans implemented. 17. To work closely with the steering group and Time Bank Members to organise regular group exchanges (minimum monthly) and facilitate individual exchanges. 18. To ensure opportunities for Members to spend as well as receive credits. 19. To work alongside the steering group and ensure that all members are safe during exchanges and that any risk issues are positively managed. 20. To maintain contact with Time Banking UK. 21. To have overall responsibility for making sure that the Time Bank has up to date records of exchanges for new and existing members and keep the Time Bank on line software updated. 22. To co-ordinate a monthly programme of on and off site activities for service users. To advertise these regularly in advance. 23. To be involved in the co-ordination of local events and service user involvement initiatives. 24. To develop and co-ordinate volunteering opportunities for service users in the area. Care and Support of Service Users across Personalised Services 25. To ensure that staff develop and sustain warm and trusting relationships with service users and that staff promote their self esteem, happiness and emotional health. 26. To ensure that staff encourage and support service users in expressing their needs, views and concerns. To enable service users to make choices and decisions and to participate as fully as possible in planning and decision making processes. 27. To ensure that staff respect and promote the rights and entitlements of people with support needs. 28. To ensure that the service supports service users in developing socially valued lifestyles which include a varied range of culturally and age appropriate experiences, building on the strengths, interests and aspirations of the service user. To enable people to access social, leisure, work and educational opportunities and to sustain an active programme of involvement in such activities. Page 4 of 11

5 29. To promote a warm and positive approach to the friends and families of service users. To involve families and significant others in the planning of individual support, where this is in accordance with service user preferences. 30. To ensure that service users are enabled to become as independent as possible and to grow in confidence, competence and personal effectiveness. To achieve this through the provision of practical assistance, support, teaching, advice, role modelling, encouragement and positive feedback. 31. To coach staff in the use of appropriate strategies and positive approaches, as specified by the Support Plan. 32. To ensure, where appropriate, that all service users have a health action plan and that they receive all necessary advice, care and regular health checks to maintain their physical and emotional well being. To promote nutrition, relaxation, exercise and a healthy lifestyle. 33. To ensure that medication is administered and recorded as prescribed. To organise safe procedures for the collection, storage and administration of medication within agency guidelines. To report any side effects or failure to take medication to the prescribing doctor. 34. To observe and monitor the service users emotional and physical well being and to inform families, relevant staff and agencies of any concerns or significant changes in their needs, behaviour and circumstances. 35. To ensure that emergencies and incidents are responded to promptly and appropriately within agency policy and reporting procedures. 36. To ensure that staff carry out and record all financial transactions involving service users within agency guidelines. To ensure that service users are enabled to be as independent as possible in the management of their personal finances. To ensure that they obtain their full benefit entitlement and are given advice and assistance in connection with budgeting, payment of bills and avoidance of debt. 37. To promote anti discriminatory practice and to ensure that the services are responsive to the specific needs of female service users and clients from ethnic minorities. 38. To ensure that the specific needs of service users, who have additional problems, including physical health needs and disabilities, communication needs and mental health problems, are fully identified, assessed and fully responded to as appropriate. 39. To ensure that all service users have Individual Support Plans/Person Centred Plans/Wellness Recovery Action Plans which are regularly reviewed and evaluated. To monitor the content, implementation and effectiveness of plans. To ensure that all service users have a key worker and co worker and to act as the nominated key worker as appropriate. 40. To ensure that service users receive appropriate and adequate care and support to meet their individual needs, drawn from the full range of external services available, as well as from resources available within the project. To ensure that all service users are effectively linked into Care Management mechanisms and have identified statutory Key Workers. Page 5 of 11

6 Project Management and Administration 41. To be accountable for the overall quality of the service and to ensure that it confirms with the required quality standards and requirements of Creative Support, CQC and the individuals/families purchasing services. 42. To promote effective joint working with partner agencies and ensure the achievement of agreed service objectives. To ensure that excellent communications are maintained. 43. To ensure that policies and regulations pertaining to fire, environmental health, general safety and security are understood and adhered to by all staff. To promote a high standard of health and safety awareness. To assist in recording and investigating accidents and incidents and to take appropriate follow-up action. 44. To encourage customer feedback and suggestions from service users, carers and stakeholders for improving services. To promote a positive attitude to complaints. To ensure that complaints are fully investigated within the agreed procedures of Creative Support and that timely and appropriate action is carried out. 45. To maintain effective administrative procedures and financial control systems in liaison with Service Manager and the Finance Department. To ensure that all matters pertaining to client finances are strictly managed within the parameters of Creative Support s Policy Client Financial Procedures and to monitor carefully all financial arrangements and transactions. 46. To help develop and participate in monitoring and evaluation procedures. To assist in the formal review of all schemes at regular intervals. To collect and collate relevant statistical information including service user contact hours. To develop and participate in the evaluation of outcomes for service users. To ensure that any quality assurance measures are implemented. 47. To establish and maintain good working relationships with all professionals and services in the area. To contribute towards effective joint working by maintaining high standards of liaison and communication and by participating in inter agency forums. 48. To facilitate the involvement of service users, carers and representatives in the development and management of services. To promote Creative Support, its services and activities to service users, carer, other agencies and the general public. Other 49. To notify Line Manager of planned whereabouts and to submit accurate timesheets weekly. 50. To provide regular verbal and written reports to colleagues. 51. To accept support, supervision and guidance from senior colleagues. 52. To carry out all work in a manner consistent with the aims of the project and the service principles adopted by Creative Support. 53. To comply with and to implement the Equal Opportunities Policy. Page 6 of 11

7 54. To maintain confidentiality at all times, in accordance with the agreed policy. 55. To identify training needs in discussion with Line Manager and to attend training events and courses as required. 56. To observe any written policies, procedures and guidelines for good practice agreed by Creative Support. 57. All employees should be aware that due to the nature of work Creative Support undertakes there is a requirement to support service users with daily living skills and individual activities which will include moving and handling and may involve supporting people with personal care need 58. Any other duties as required. Page 7 of 11

8 PERSON SPECIFICATION PERSONALISED SERVICES COORDINATOR Scunthorpe, North Lincolnshire Services 1. Significant practitioner and/or supervisory experience, skills and knowledge in one or more of the following areas: Supporting people with autistic spectrum conditions and complex communication needs Supporting people with sensory and physical disabilities/acquired brain injury Supporting people with learning disability/person centred planning Supporting people with mental health needs/recovery and WRAP planning Supporting older people with care needs and people with dementia Developing personalised services to meet customer needs Prevention and re-enablement services 2 Excellent knowledge of the Personalisation Agenda particularly Universal services, choice & Control and Social capital How assessed? Application Application and or Desirable 2. A warm, positive and respectful approach to service users 3. A customer focused approach with a demonstrable commitment Assessed to person centred thinking and the provision of personalised by services 4. The ability to research, collate and disseminate information regarding innovative practice and The Big Society. 5. Ability to produce high quality written reports, monitoring statistics and marketing materials. 6. Skills and confidence in networking with internal and external colleagues and agencies 7. Ability to work positively and collaboratively with colleagues, service users and their families, professionals and stakeholders 8. Commitment to equal opportunities and the promotion of antidiscriminatory practice Application Application Application 9. A relevant professional qualification Application Form 10. A degree level qualification Application Form 11. Ability to observe and evaluate service delivery and to identify Application good practice and areas for improvement 12. Ability to demonstrate initiative, self-motivation and resourcefulness Desirable Desirable Page 8 of 11

9 How assessed? or Desirable 13. Ability to support and supervise staff and provide mentoring. Application 14. Willingness to work flexibly according to the needs of the service Application Form 15. Ability to manage own workload with minimal supervision Desirable Page 9 of 11

10 TERMS AND CONDITIONS PERSONALISED SERVICES COORDINATOR Scunthorpe, North Lincolnshire Services Pay Structure: Up to 23,317 pa dependent on experience and qualifications Point One - Point Two - Point Three - Point Four - Point Five - Point Six - 19,108 per annum (Unqualified) 19,847 per annum (Unqualified) 20,431 per annum (Unqualified) 21,717 per annum (Qualified) 22,427 per annum (Qualified) 23,317 per annum (Qualified) Hours of Work: 37.5 hours per week including weekends and public holidays according to the needs of the service. The post holder will be expected to have a flexible approach to working hours in order to meet the needs of our staff and service users. On-Call Rota Senior staff are required to participate in an on-call rota for which appropriate payments will be made. Holidays: 25 days per annum plus eight statutory days pro rata Probationary Period: The first six months will constitute a probationary period. When this is successfully completed, employment will be confirmed. Sickness Policy: Creative Support operates a discretionary company sick pay benefit scheme which is for the purposes of preventing hardship during times of serious illness. The eligibility criteria and conditions for payment of Company Sick Pay (inclusive of SSP) are shown in the Employee Handbook. You may be eligible for Company Sick Pay benefits subject to compliance with these criteria as follows:- Creative Support do not pay for the first three days of any sickness absence. First six months service - Not eligible for Company Sick Pay though you may be entitled to SSP. Six months to eighteen months service - Up to a maximum of four weeks at full pay. Eighteen months plus service - Up to a maximum of eight weeks at full pay followed by four weeks at half pay. Part time employees who work 18.5 hours or more per week will receive Company Sick Pay benefits as detailed above but pro rata actual hours worked each week. Part time employees who work less than 18 hours per week will be eligible for a maximum of two weeks pro rata hours worked Company Sick Pay benefits per annum after 12 months service. Company Sick Pay benefits may be withdrawn or temporarily suspended where performance or attendance is unsatisfactory. Page 10 of 11

11 DBS Checks: Employment will be subject to enhanced Disclosure and Barring Service checks and SOVA checks. Pension: Creative Support operates an auto-enrolment pension scheme with the People s Pension Discretionary Benefits: Creative Support offers all staff a range of discretionary benefits in addition to statutory benefits. These include: Paid paternity leave Enhanced maternity leave Compassionate leave Carers leave Life Assurance: All staff are entitled to free life assurance. This is a valuable benefit which provides a lump sum equal to four times annual salary. The policy is provided by Norwich Union. Employee Counselling Service: All staff, their partners and members of their household have access to an independent confidential, 24 hour telephone counselling service and to legal and financial advice. In addition, up to 6 sessions of face to face counselling can be obtained. This service is delivered by professionally qualified and supervised counsellors and is provided free of charge. Page 11 of 11

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