Position Profile. Council s Mission. Organisation Chart

Transcription

1 Position Profile Role Title: BUSINESS ANALYST / SENIOR BUSINESS ANALYST Business Transformation Portfolio (Fixed term 1 year) Reports to: Department: Division: Location: Business Solutions Team Leader Finance & Information Business Solutions Fitzherbert Street, Gisborne Grade: Grade Council s Mission Our Mission is To lead and support the social, cultural, economic and environmental development of our communities Mo te Tairāwhiti Our Vision is First to see the light, first choice for lifestyle and people, enterprise and the environment Ka mau te wehi The role of a local authority is defined in the Local Government Act It is to promote well-being in our communities now and into the future and to follow the principles set out in that Act in doing so. The Gisborne District Council is a Unitary Authority required to carry out the functions of both a territorial authority and a regional council. Organisation Chart

2 Community Outcomes The Council is committed to achieving the eight key outcomes identified by our local community: Vibrant Tairāwhiti. Connected Tairāwhiti. Prosperous Tairāwhiti. Skilled and Educated Tairāwhiti. Safe Tairāwhiti. Healthy Tairāwhiti. Environmentally sustainable Tairāwhiti. Empowered Tairāwhiti. Council s Values: People Performance - Process! Giving service. Solution focus. Innovation. Working together. Learning and improving. Can-do attitude. Doing it right the first time. Council is committed to providing its staff with an environment that supports professional development and treats staff as people, not resources. Staff at Council benefit from career development advice, an active social club and a number of corporate benefits. Business Transformation Portfolio (BTP) Purpose of the Position Gisborne District Council is in a period of significant change. Multiple initiatives have been identified that aim to deliver a new culture of performance and accountability. The major change initiatives has been consolidated into a 2 year Business Transformation Portfolio (BTP). The BTP covers 7 streams of work: Process Transformation Business Intelligence & Information Management Asset Information IT Infrastructure Culture Structure Improved Operations The portfolio corrals and oversees the multiple programmes and projects within these work streams to ensure benefits and outcomes are delivered to the organisation Role of Business Solutions Team The Business Solutions Team provides application support, business analysis, knowledge management, project management, and training to Council departments and business units. In conjunction with the IT Team, Business Solutions will design and implement systems and processes to support the organisation to meet its key objectives and outcomes. Role of BUSINESS ANALYST BTP (Fixed term 1 year) The Business Analyst BTP is primarily responsible for the identification and evaluation of all information related issues and requirements with a view to providing integrated solutions

3 involving people, process and technology within the framework of the Information Services Strategic Plan and the Business Transformation Portfolio. Primary Functions 1. Business Analysis Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process mapping & analysis, user cases, scenarios, business analysis, task and workflow analysis. Critically evaluate information gathered from multiple sources, reconcile conflicts, break high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. Work with the appropriate departments and teams to assess, consolidate and prioritise Councils business requirements into business cases including financial and other resource implications. Work independently with users to define concepts and under direction of project managers Drive and challenge business units on their assumptions of how they will successfully execute their plans Serve as the conduit between the business units, technology & software development team & support team Collaborate with developers and subject matter experts to establish the technical vision and analyse tradeoffs between usability and performance needs. Ensure all proposed solutions consider the budgetary constraints council operates within 2. Project Management Develop and/or provide input into Project Initiation Documents & Project Plans Take responsibility for the coordination of the necessary internal and external parties to ensure accurate and timely delivery of solutions to council staff Ensure project status reports are completed and delivered in a timely manner and flag any issues requiring the attention of the Project Manager 3. Documentation and Training Ensure all new solutions are delivered with the appropriate user guideline documents and/or processes maps. Ensure training is planned and delivered as part of all projects. Identify other training needs of users of the applications/systems. 4. Strategy Provide specialist input to the Information Services Strategic Plan (ISSP) and Business Transformation Portfolio (BTP) as required. 5. Knowledge and Relationships Maintain knowledge of external factors and trends relating to Council specific ICT developments and take these into consideration when proposing solutions to business requirements, problems, opportunities and issues. Develop relationships with peers in other councils around New Zealand and actively participate in user groups and forums. 7. Corporate Contribution Contribute to the Finance & Information and other departmental teams decisionmaking through active participation at meetings and through productive interpersonal relationships. Enhance Council and community relations through innovation and service responsiveness. Maintain effective communications with the Finance and Information Management Team, managers and other staff and elected officials. Contribute actively to the corporate affairs of the organisation including in relation to culture change programmes and corporate projects.

4 Ensure that the health and safety of yourself and of the project team members is given a high priority. Academic / Professional Competencies Essential High level of computer literacy. Expert level knowledge of Microsoft Office applications. At least three years business analysis work experience. Desirable Tertiary qualification in Information Technology/Computer Science or related field. Work experience as a Business Analyst in a Local Government corporate environment. A good understanding of a wide variety of technology systems. Skills / Knowledge Essential Sound interpretative, analytical and problem solving skills including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements Training and facilitation skills, ability to lead workshops Excellent verbal and written communication skills Experience of process mapping Ability to interpret and understand legislative requirements. High level of initiative. Excellent time management and organisational skills. Team player. Good negotiator. Desirable Understanding of a range of local government operations and legislation. Understanding of financial processes and systems. Knowledge of current technologies, trends and practices in the local government sector Large project experience. Work Experience Minimum of three years work experience as a Business Analyst. Personal Attributes Ability to interact professionally with a diverse group, executives, managers, and subject matter experts. Able to liaise with and co-operate with others. Able to develop good inter-personal relationships. High level of integrity. Supporting Organisational Values All Council staff are expected to endorse and support the Council s Mission, Vision and Values and actively work to achieve them, behaving with the highest level of professionalism and integrity and exhibiting courtesy and impartiality towards colleagues and the community. Additional Responsibilities The job holder is expected to contribute to maintaining a safe working environment, reporting incidents and accidents as they occur and assisting with hazard identification. Furthermore, the job holder must participate in civil defence emergency management training initiatives upon request and assist with any civil defence emergencies as required.

5 Work will be on sites where exposure to hazards will be unavoidable. Safety procedures must be adhered to, protection being on the hierarchy safety principle of eliminate isolate minimise. Hours of Work Flexible work hours available and will be negotiated on appointment. Attendance at training opportunities as arranged with the Business Solutions Team Leader, together with such other times as may be reasonably necessary to fulfil the responsibilities of the position. Relationships External: Consultants and specialist suppliers. Other local authorities. Shared services companies (i.e. BOPLASS). Internal: Leadership Team Chief Executive CFIO Business solutions team Business Transformation Portfolio Manager Project Manager/s Project team members All staff Approval / Sign-off Position Holder: (name) (signed). (date) Controlling Officer: (name) (signed). (date) March 14

6 Council s Expected Behaviours 1. I consider the customer in everything I do Listen to, seek to understand and take ownership of customer issues Offer prompt, courteous and informative responses to the customer. 2. I always look for how I can make things happen Am open minded Consider whether there are potential solutions Pursue alternate courses of action Facilitate the involvement of another part of Council when it is best placed to provide a whole of Council response. Offer solutions that bring multiple benefits. 3. I look for better ways of doing things Consider whether existing practices provide the best outcome Develop and implement ideas that provide improvements 4. I set goals and achieve them Set goals that are relevant to the team and the organisation Seek assistance / guidance Achieve these goals 5. I will earn trust by doing what I say I will do Meet agreed deliverables. Involve others when necessary and trust them to get the job done Provide direction and support as appropriate to the role Manage conflicting priorities and keep everyone informed. 6. I show integrity and speak the truth with compassion and respect for others Do what is right rather than what is convenient Raise issues in an appropriate context, in an appropriate manner, time and place Provide and receive feedback in an open, honest and respectful manner Behaviour is consistent with the practices, policies and values of the organisation. 7. I involve others in decisions affecting them Ensure decisions are made at the right level Identify key stakeholders and involve them in decisions that may affect them Consider other views and communicate reasons for final decisions Involve others in a timely manner appropriate to the task. 8. I represent Council positively Represent Council s politicians and management in a positive and constructive manner when in public or with colleagues through what I do and say Support consensus decisions at a political and corporate level Contribute to the corporate life of the organisation. 9. I am active in making work enjoyable and celebrate success Participate in workplace celebrations Notice when something should be celebrated Come up with ways of making work more enjoyable.