Council is committed to achieving the three key outcomes identified by our local community:

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1 Position Profile Position Title: Reports to: Department: Section: Information Technology Team Leader Information Technology Information Services Community Outcomes Council is committed to achieving the three key outcomes identified by our local community: Tairāwhiti Tangata - Our people Tairāwhiti Taonga - Our environment, culture and economy Tairāwhiti Wawata - Our aspirations realised through the democratic process. Department Chart Chief Finance & Information Officer Information Services Manager Land Information Team Leader Business Services Team Leader Information Technology Team Leader Records Team Leader IT Systems Engineer IT Technical Analyst Application Analyst (Ozone) Application Analyst (Core Systems) IT BTP Systems Support (2 yr fixed term) IT Systems Support (2 yr fixed term) x2

2 Our Vision Our vision has been set by Council through the Long Term Planning process. Tairāwhiti First First to see the light First choice for people and lifestyle First choice for enterprise and innovation First place for the environment, culture and heritage Our Mission To lead and support the social, cultural, economic and environmental development of our communities Mo te Tairāwhiti Our Values Tairāwhiti Piritahi Together Tairāwhiti kia mārama kia ngāwari kia ū make it smart make it easy make it happen Purpose of the Position Role of Finance and Information Department The Finance & Information Department s primary purpose is to provide internal administrative support to the organisation and to provide customer service leadership within and outside the organisation in the areas of requests for service, finance, information management, and information technology. The department also oversees the financial performance of Council s business units, including subsidiary companies and investments. Role of Information Services Section The Information Services section provides information services and technology support to all Council departments and business units. This includes the Land Data Services, Records and Archives, Business Solutions and Information Technology teams.

3 Role of Information Technology Team The Information Technology team is primarily focussed on the operation of Council s technical infrastructure but also works closely with the Business Solutions team to design and transition information services to an operational state. Role of Senior Systems Engineer The Senior Systems Engineer is the senior technical support role, responsible for designing, implementing and managing core network, server and storage systems. This role includes backup leadership to the Information Technology team and leads significant technical projects. Primary Functions 1. Technical Architecture Keep abreast with the company s business strategy to define the IT Systems architecture to support the strategy. Design and plan new and existing infrastructure aligned with business continuity requirements. 2. Network Ensure Council network/s are appropriately designed and configured by internal development and/or use of external technical input. Ensure Council network/s are managed effectively and efficiently to connect to Council business and community units, the internet and other Council networks, where appropriate. 3. Servers and Storage Ensure corporate and business system servers are configured and managed to provide appropriate user access, capacity, availability and performance. Ensure Council s virtualisation environment is configured optimally and is monitored and tuned to provide optimal performance and availability. Ensure the virtualisation environment supports the objectives of disaster recovery/ business continuity planning. Manage the maintenance of the desktop virtualisation environment. Configure and maintain Storage Access Network (SAN) environments and monitor usage trends to ensure expansion requirements are planned for in advance. 4. Security / Access Ensure Council s networks are secure from access by unauthorised persons, and access is appropriately controlled from remote locations for staff and authorised contractors. Ensure appropriate systems are in place to prevent malicious viruses and malware from affecting Council networks. Recommend to the IT Team Leader appropriate staff education and policy to complement technology solutions. Maintain and configure firewall and remote access systems to ensure protection against external intrusion, virus attacks and unwanted spyware. 5. Business Continuity Configure automated system monitoring tools to provide appropriate alerts of system events to Information Services staff and management to assist with early detection of service issues. Monitor, maintain and enhance backup systems and procedures including monitoring, data retrieval and archiving.

4 Maintain and enhance the disaster recovery site to ensure key systems are recoverable in an event according to business continuity requirements for each service offered. 6. Documentation Ensure appropriate system diagrams and technical documentation of Council s technology system to ensure system knowledge is available to backup support staff and contractors. Ensure all processes relating to the network, server, storage and other supporting architecture are documented. Ensure all changes made to the architecture are documented in the Change Management system and change management procedures are followed. Prepare and maintain the Infrastructure Roadmap in conjunction with the Information Technology Team Leader. 7. Service Desk Act as a rostered backup Service Desk Analyst to cover core business hours and in times of staff shortages through leave, sickness and peak workload. Act as a rostered duty contact person for after hours Information Services support. 8. Leadership Provide project leadership for significant technical projects as assigned by the Information Technology Team Leader. Ensure that the Council s project methodology and documentation is applied to the appropriate projects. Provide backup team leadership during absences of the Information Technology Team Leader in times of sickness and leave. 9. Strategy / Planning Provide specialist input to Information Services Strategic Plan (ISSP) development in terms of infrastructure asset renewals, project planning and development. 10. Other Duties Ensure instructions reasonably expected of the position are carried out, as specified from time to time by the Information Technology team Leader. 11. Corporate Contribution Contribute to the Corporate Services and other departmental teams decision-making through active participation at meetings and through productive inter-personal relationships. Enhance Council and community relations through innovation and service responsiveness. Maintain effective communications with the Corporate Management Team, managers and other staff and elected officials. Contribute actively to the corporate affairs of the organisation including in relation to culture change programmes and corporate projects. 12. Health & Safety Contribute to maintaining a safe working environment, report incidents and accidents as they occur and assisting with hazard identification. Ensure compliance under health and safety legislation.

5 Competencies Academic / Professional Essential: Desirable: Relevant tertiary qualification in Information Technology (IT) / Computer Science. Industry/vendor certification and/or training in LAN/WAN networking, Windows server, and MS Exchange. Industry/vendor certification and/or training VMWare server/desktop virtualisation environments (vsphere, HorizonView). Project management training. Skills / Knowledge Essential: Desirable: Sound interpretative, analytical and problem solving skills. Professional manner and attitude. Excellent communication skills. Well organised. Project management experience. An understanding of the local government sector. An understanding of Information Technology Infrastructure Library (ITIL) concepts and practice. Work Experience At least four years work experience within the IT sector. Two years experience with administration and support of Microsoft server technologies, LAN and WAN networks, VMWare server/desktop virtualisation environments and MS Exchange. Two years experience in supporting Windows PCs and common office software and hardware technologies Experience with telephony systems, network security, and remote access systems. Experience with Storage Access Networks (SAN) environments. Experience with working in an information technology service desk environment. Experience with working in projects using structured project management methodologies. Expected behaviours for this position Analytical: Can objectively and accurately assess the needs for improvement. Organisation & Leadership: Forms strong positive relationships with stakeholders and staff, can manage well under pressure, displays leadership qualities and has good organisational skills. Teamwork: Has the ability to work independently and within a team environment. Commitment: Demonstrates commitment to contributing as part of a 24/7 team operation. Accuracy: Demonstrates thorough attitude and attention to detail in ensuring that recommendations and information supplied for other parties is well supported and logically reasoned and free from errors. Reports/activities or other agreed deliverables are carried out on time and within budget. Customer Service Ethic: Commitment to provision of high quality customer service to internal and external customers. Demonstrates and promotes GDC s values with professionalism:

6 Tairāwhiti Piritahi Together Tairāwhiti kia mārama make it smart kia ngāwari make it easy kia ū make it happen Additional Responsibilities The job holder must participate in emergency management training initiatives upon request and assist with any civil defence emergencies as required. Work will be on sites where exposure to hazards will be unavoidable. Safety procedures must be adhered to, protection being on the hierarchy safety principle of eliminate isolate minimise. Relationships External: Consultants and IT service providers Other local authorities. Shared Services companies (i.e. BOPLASS). Auditor-General s Office and audit providers. Internal: IT Team and other Information Services teams Staff and managers as internal customers Other departments of council as required. Approval / Sign-off Position Holder: Name Signature. Dated Manager: Name Signature. Dated May 2015 (14-May-15)

7 Council s Expected Behaviours 1. I consider the customer in everything I do Listen to, seek to understand and take ownership of customer issues Offer prompt, courteous and informative responses to the customer. 2. I always look for how I can make things happen Am open minded Consider whether there are potential solutions Pursue alternate courses of action Facilitate the involvement of another part of Council when it is best placed to provide a whole of Council response Offer solutions that bring multiple benefits. 3. I look for better ways of doing things Consider whether existing practices provide the best outcome Develop and implement ideas that provide improvements. 4. I set goals and achieve them Set goals that are relevant to the team and the organisation Seek assistance / guidance Achieve these goals. 5. I will earn trust by doing what I say I will do Meet agreed deliverables Involve others when necessary and trust them to get the job done Provide direction and support as appropriate to the role Manage conflicting priorities and keep everyone informed. 6. I show integrity and speak the truth with compassion and respect for others Do what is right rather than what is convenient Raise issues in an appropriate context, in an appropriate manner, time and place Provide and receive feedback in an open, honest and respectful manner Behave consistently with the practices, policies and values of the organisation. 7. I involve others in decisions affecting them Ensure decisions are made at the right level Identify key stakeholders and involve them in decisions that may affect them Consider other views and communicate reasons for final decisions Involve others in a timely manner appropriate to the task. 8. I represent Council positively Represent Council s politicians and management in a positive and constructive manner when in public or with colleagues through what I do and say Support consensus decisions at a political and corporate level Contribute to the corporate life of the organisation. 9. I am active in making work enjoyable and celebrate success Participate in workplace celebrations Notice when something should be celebrated Come up with ways of making work more enjoyable.

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