Client Services Manager Self and contribution to Team. Information Services
|
|
- Winifred Conley
- 8 years ago
- Views:
Transcription
1 POSITION DESCRIPTION Position Title: Responsible To: Responsible For Position Purpose: Helpdesk Support Analyst Client Services Manager Self and contribution to Team The Helpdesk Support Analyst is responsible for providing first-level support to Open Polytechnic users, and facilitating the rapid resolution of support issues and requests Location: Information Services Salary Range: Minimum $38,244 Median $47,805 Maximum $52,586 Date: April 2011 Organisation Context The Open Polytechnic operates nation-wide as the specialist provider of vocational open and distance learning. The way we pursue our mission and our contribution to an integrated national system of lifelong learning will ensure equity of access while developing independent lifelong learners who can contribute in a skilled, internationally competitive workforce. Mission Statement To deliver high-quality, flexible and innovative information systems that optimize costs and maximize value to Open Polytechnic. Client Services Team The mission of the Client Services team is to provide and continually enhance the delivery of front line IS and Information Management Services to Open Polytechnic business users, and to ensure overall delivery of IS Services consistently meets or exceeds expectations. To support this mission, the Helpdesk Support Analyst is responsible for performing reactive service desk activities, managing and responding to users issues and requests, and engaging second level support of vendors where required. Page 1 of 7
2 Location of Position in the Polytechnic The Helpdesk Support Analyst works as part of a team reporting to the Client Services Manager, and is expected to have close working relationships with Infrastructure and Business Solutions teams, as well as with the broader user community. Refer to Diagram provided in Appendix 1 for details of location and working relationships. Authorities and Scope of Position Focus The Helpdesk Support Analyst will: Perform first line helpdesk activities to analyse and if possible resolve user issues and requests, usually by telephone. Perform user administration tasks such as user set-ups, adds/moves/changes, Liaise with Open Polytechnic users to understand requirements, communicate and promote IS services and receive feedback The Helpdesk Support Analyst has the authority to make decisions and carry out actions in matters relating to the key functions of this position. In addition, the Helpdesk Support Analyst can make recommendations to the Client Services Manager on all other matters. Financial Authority No financial delegations attach to this position. Human Resources Authority No Human Resources delegations attach to this position. Policy The Helpdesk Support Analyst is authorised to: Work according to Polytechnic operational policies, structures and processes within the Infrastructure team, and Contribute to the development of operational policy as may be required for specific purposes within the Infrastructure group or IS Directorate, in consultation with the Client Services Manager. Important Functional Relationships External Vendors of products and services involved in service delivery Internal The Open Polytechnic community Infrastructure team members Business Solutions team members IS Project staff March 2010 Page 2 of 7
3 Key Functions The key functions of the position are broadly identified below. Note: there may be other functions, within the purpose of the role that will be required to be performed from time to time. Key Functions 1. Helpdesk operation and incident Management Expected Results To provide first level IS support for Open polytechnic users. 80% of incidents to be resolved at first contact, usually by telephone. Handle user issues, incidents and requests including assessment, diagnosis and resolution if possible Engage second level, vendor or other resources as required to resolve user service requests Follow request and incident management procedures to log, assign, track and escalate service requests to meet agreed service levels Communicate appropriately with users on progress towards resolution, and work with them to ensure business impact is minimized Contribute towards development and maintenance of procedures and documentation required to perform incident and request management functions Incidents and requests are managed so as to meet or exceed required service levels. Users are kept regularly about progress, or when the status has not changed but it has been sometime since last contact and their expectations are met. Appropriate second level resources are engaged in a timely fashion. Relevant procedures and documentation are complete and up-to-date. Management toolsets are used effectively to speed resolution. Use service management, remote control and other toolsets as required to assist and manage through to resolution 2. User Administration To perform routine user administration tasks such as adds/moves/changes, user set-ups, phone set-up, etc. Perform set-up and changes for users of IS services according to agreed procedures User set-up and other administration tasks are performed so as to meet or exceed user expectations and agreed services levels. Appropriate levels of security are maintained Liaise with Security and Network so as to minimize risk of any unauthorised March 2010 Page 3 of 7
4 Administrator as required to ensure users are assigned appropriate access rights Update configuration and asset records where required Work with users to ensure appropriate backup and archiving of user data, mail systems, etc. Contribute towards development and maintenance of procedures and documentation required to perform user administration functions access. Configuration and asset records are up to date, and accurately reflect the current state of desktops and user environment. Administration tasks are well-documented, such that their performance is not dependent on the knowledge of any single staff member. Relevant policies, procedures and documentation exist, and are complete and up-to-date. 3. User Liaison and communication To identify business needs and promote and improve IS Services through good relationships and communication with IS users. Develop and maintain good understanding of Open Polytechnic business environment Promote and communicate information on IS services, and identify service improvement opportunities Gather, receive and pass to Client Service management any feedback from users on IS services, concerns, etc. Work with other IS team members to identify and implement performance and process improvements 4. Contribution to Team Performance Support analysts understand the users perspective and anticipate their needs. Users are communicated to regularly, and appreciate IS s value in delivering IS Services. Users are confident that their opinions are heard, and their feedback is reviewed, assessed and acted upon. Service improvements are implemented through an IS-wide approach. To contribute to the performance of the Client Services team and the wider IS group. Maintain and develop own professional and technical knowledge and skills Understand the work of colleagues and contribute to team results through cooperative and collegial processes Contribute to team knowledge and skills Professional and institutional knowledge is maintained and shared with team. Participates in personal and team performance assessment. Appropriate development targets are agreed in the performance development plan, and there is evidence of achievement against these. Takes a positive role in supporting other team members. Works constructively with peers/colleagues. development, by working positively March 2010 Page 4 of 7
5 alongside team members and contributing to team success Contribute to positive working environment Maintain knowledge of Health and Safety procedures, and actively support safe work practices Maintain quality and minimise risk, by working within the quality systems for the team, and by managing risk in own work area. Work issues are raised with team for discussion/resolution. Health and Safety procedures are followed in own area of work, and hazards reported appropriately as necessary. Quality issues are identified and raised with the Client Services Manager. 5. Effective Working Relationships To maintain and develop positive working relationships with peers and colleagues. To contribute to trust and understanding of advice and services offered by the Client Services team and IS. Appropriate response to requests for advice within agreed timeframes. Positive profile for Client Services team and IS. Respond to requests for advice and information in a timely manner Understand the perspective of others in relation to provision of IS services Seek feedback on the quality of services, and recommend and develop improvements Effective relationships are maintained and developed with peers and colleagues, including relationships with relevant external agencies. There is evidence of collaborative effort and results. Feedback indicates satisfaction with the quality of services provided. Ideas and recommendations for improvements are raised with the team. NOTE: The above key results are provided as a guide for performance standards. The annual performance plan and measurements will be discussed and agreed between the position holder and manager as part of annual performance planning and development. Person Specification Education/Qualifications Holder of relevant tertiary or computing qualification or work experience deemed equivalent Skills and Experience Essential Previous practical experience working in an internal IS helpdesk operation in a medium-to-large organisation Good interpersonal skills able to listen, manage issues, negotiate effectively, deal with conflict and co-ordinate the activities of others Good analytical and problem-solving skills Good working knowledge of Microsoft desktop environment, systems and other end-user technologies March 2010 Page 5 of 7
6 Experience with using service management platforms and tools (e.g., TrackIT) Good oral and written communication skills with the ability to communicate information, concepts and arguments effectively Demonstrated ability to plan and prioritise work and meet deadlines according to agreed service levels Skills and Experience Desirable Knowledge of the tertiary education environment, and associated user applications and requirements Knowledge of ITIL framework, and experience with ITIL-based processes in an internal support organisation Experience in documenting and refining service processes and procedures Personal Qualities Professionally focused with a personal commitment to quality and client service Good relationship-building and networking skills amongst managers, peers, staff, colleagues and external stakeholders Takes organised and disciplined approach to the performance of work activities Good personal planning and organisational skills including ability to plan and prioritise work and meet deadlines Initiative, drive and commitment to achieving objectives; Demonstrates a commitment to equity, equal employment, Treaty of Waitangi and educational opportunities Acceptance This Position Description may be reviewed to meet changing business requirements, or as part of the preparation for the performance development process, or as a result of the performance management process. Any required change will be discussed with the position holder and confirmed by the Executive Director, Information Services. I confirm that this Position Description accurately describes the work of the Helpdesk Support Analyst position. Executive Director, Information Services Date: I accept this Position Description reflects the duties and responsibilities of the Helpdesk Support Analyst position for which I am accountable: Position Holder Date: March 2010 Page 6 of 7
7 Appendix 1 Position: Helpdesk Support Analyst, IS Role Relationships Diagram Reports to: Chief Executive Reports to: Key External Relationships: IS Product and Services vendors Professional and industry organisations e.g. itsmfnz Executive Director Information Services Position Reports to: Client Services Manager Key Internal Relationships: OP users and staff Position: Helpdesk Support Analyst Other IS Staff Infrastructure team members Business Solutions team members IS Projects staff Responsible for: Self contribution to Team March 2010 Page 7 of 7
Client Services Manager Self and contribution to Team. Information Services. Band 8
POSITION DESCRIPTION Position Title: Responsible To: Responsible For Asset and Procurement Co-ordinator Client Services Manager Self and contribution to Team Position Purpose: The Asset and Procurement
More informationBusiness Solutions Manager Self and contribution to Team. Information Services
POSITION DESCRIPTION Position Title: Responsible To: Responsible For Agile Test Analyst Business Solutions Manager Self and contribution to Team Position Purpose: The Agile Test Analyst is responsible
More informationLower Hutt Campus. The Open Polytechnic operates nation-wide as the specialist provider of vocational open and distance learning.
POSITION DESCRIPTION Position Title: Responsible To: Position Purpose: Location: Employment Agreement: Direct Marketing Manager Marketing Manager, Marketing and Communications The Direct Marketing Manager
More information1. To be the principal point of contact and have responsibility for IT support incidents.
JOB TITLE: RESPONSIBLE TO: RESPONSIBLE FOR: Service Desk Engineer Service Desk Supervisor N/A JOB OUTLINE The Service Desk Engineer will be responsible for providing an effective first-line support service
More informationJOB DESCRIPTION. Principal Duties and Responsibilities
JOB DESCRIPTION Job title: IS Service Desk Trainee Grade: Responsible to: IS Service Desk Team Leader Responsible for: None Liaises with: IS teams, Hanover Group colleagues, third party suppliers Role
More informationBusiness Intelligence Analyst. Business Intelligence Manager (BIM) 1028 Heslerton Road, Dunsandel, Canterbury
Position Reports to Business Intelligence Analyst Business Intelligence Manager (BIM) Company Synlait Milk Ltd Date: February 2013 Location 1028 Heslerton Road, Dunsandel, Canterbury Purpose Support Synlait
More informationStandard Job Description
Standard Job Description Job Title General Description Technical Helpdesk Assistant To support customers in the configuration and use of the company s software products. To assist in the promotion of the
More informationJOB DESCRIPTION. Financial Services and Support. Lead Service Desk Analyst
a JOB DESCRIPTION Job Title: Division: Department/Region/Section: Location: Reports to: Responsible for: Grade: Service Desk Analyst Financial Services and Support Information Systems & Support HQ, Southwater
More informationJOB DESCRIPTION SYSTEMS DEVELOPMENT OFFICER - Grade 6
JOB DESCRIPTION SYSTEMS DEVELOPMENT OFFICER - Grade 6 Title: Contract type: Systems Development Officer Fixed Term 12 Months Grade: Grade 6 Location: Reporting to: Carmarthen or Lampeter Campus Information
More informationJOB SPECIFICATION. Service Support Manager ORGANISATION CHART: JOB PURPOSE:
JOB SPECIFICATION JOB TITLE: GRADE: Service Support Manager SMP ORGANISATION CHART: JOB PURPOSE: Management responsibility for the Service Support within the Trust delivering an efficient and cost effective
More informationJOB DESCRIPTION. To provide a high level of customer care to all business users who raise faults or service requests via the Service Desk.
Job Title: Service Desk Analyst JOB DESCRIPTION Job Holder: Date: Overview of role To provide a high level of customer care to all business users who raise faults or service requests via the Service Desk.
More informationHow To Be An Itil Service Desk Manager
Job Description Job Title: Service Desk Manager Location: To be based on any site on which Leeds City College operates Vacancy Ref No: ER035 Salary: Grade LM1(Points 32-35) Commencing 31,006 with progression
More informationPosition Profile. Council s Mission. Organisation Chart
www.gdc.govt.nz Post Holder:... Position Profile Position Title: IT SERVICE DESK ANALYST (Fixed Term Two Years) Reports to: Information Technology Team Leader Department: Finance & Information Section:
More informationKEY RESPONSIBILITIES:
1. TITLE: FIELD MAINTENANCE MANAGER 2. CLASSIFICATION: SENIOR EXECUTIVE OFFICER (SEO) 3. DEPARTMENT: OPERATIONS 4. POSITION OBJECTIVES: 4.1. Objectives of Position: 4.1.1. To manage and provide direction
More informationICT Service Desk Team Leader. ICT Services Design Manager. Kings Way, South Melbourne. DATE: March 2015 ORGANISATIONAL ENVIRONMENT
POSITION: REPORTS TO: LOCATED: ICT Service Desk Team Leader ICT Services Design Manager Kings Way, South Melbourne DATE: March 2015 ORGANISATIONAL ENVIRONMENT Melbourne City Mission is a leader and innovator
More informationOrganisational Unit/ Department
The Salvation Army Australia Southern Territory POSITION DESCRIPTION Position Title ITS Helpdesk Analyst Employee Name Date 19/03/14 Division/ Entity/Location Office for the Secretary for Business Administration/
More informationCouncil is committed to achieving the three key outcomes identified by our local community:
Position Profile Position Title: Reports to: Department: Section: Information Technology Team Leader Information Technology Information Services Community Outcomes Council is committed to achieving the
More informationLocation including building: University wide (Lansdowne Campus/Talbot Campus)
Job Description Post/Job Title: Principal Test Analyst Post holder: Ref: School/Support Service: Group/Section: ITS62 IT Services IT Test Team - Governance Location including building: University wide
More informationUoD IT Job Description
UoD IT Job Description Role: Projects Portfolio Manager HERA Grade: 8 Responsible to: Director of IT Accountable for: Day to day leadership of team members and assigned workload Key Relationships: Management
More informationPOSITION DESCRIPTION. Organisation profile. Our vision. Our values. Position title Procurement Specialist Job band G
POSITION DESCRIPTION Position title Procurement Specialist Job band G Group Corporate Services Reports to: Support Services Manager Location Wellington Staff responsibilities Nil Financial delegations
More informationThe ICT Job Description and Responsibilities
Job Description Job Title: Awareness & Service Improvement Specialist Faculty/Department: ICTD Reporting to: Awareness & Service Improvement Manager Duration: Continuing Job Family: Specialist (IT) Pay
More informationBusiness Analyst. Development Team Leader
Business Analyst Corporate ICT Development Team Leader None May 2013 This job exists to provide the organisation with quality software development analysis and project management. The position achieves
More informationPOSITION DESCRIPTION. Service Desk Analyst. Information Technology Services
POSITION DESCRIPTION Service Desk Analyst Information Technology Services Vacancy 14-31 October 2014 1 POSITION DESCRIPTION Service Desk Analyst Context Lincoln University is New Zealand s specialist,
More informationDirector of Human Resources
POSITION DESCRIPTON POSITION: Director of Human Resources STATUS: Contract 5 Years, commencing January 2014 TIME: LOCATION: VISION / CONTEXT: Part-time (0.8FTE averaged over the full year). Either full-time
More informationPosition Profile. GDC s Mission. Organisation Chart
www.gdc.govt.nz. Post Holder:... Position Profile Position Title: INFORMATION TECHNOLOGY SERVICE DESK ANALYST Reports to: Information Technology Team Leader Department: Corporate Services Section: Information
More informationCorporate Services Directorate Number of staff responsible for 7 Budget responsibility ( )
Role Profile template Job Title Service Desk Manager Barnet Band and scale range BBB 47-50 Reports to Head of IS Service area Corporate Services Directorate Number of staff responsible for 7 Budget responsibility
More informationManchester City Council Role Profile. Service Desk Analyst, Grade 6. ICT Service, Corporate Core Directorate Reports to: Team Lead (Service Support)
Key Role Descriptors: Manchester City Council Role Profile Service Desk Analyst, Grade 6 ICT Service, Corporate Core Directorate Reports to: Team Lead (Service Support) Job Family: Technical The role holder
More informationPage 1 of 5 Position Description Service Desk System Stage: Issued Version: 3.004006 Group: HR/OHS/Education Reports To: Manager - IT and Communication Employment Status: As per Appointment Letter Grade/Award:
More informationAPPENDIX 1 POSITION DESCRIPTION. Name Signature Date. Name Signature Date. Position: Intermediate/Senior Planner (Career Progression Level 3-4)
APPENDIX 1 POSITION DESCRIPTION Employee: Manager: Position: Intermediate/Senior Planner (Career Progression Level 3-4) Location: Reports to: Purpose: Gisborne, New Zealand Senior Projects Engineer (Water
More informationS e r v i c e D e s k Team Leader Position Description
Position Title: Service Desk Team Leader Group/Division/Team Business Technology Services / IT Operations Division Date October 2011 Reports to Manager Client Services Roles Reporting to This None Primary
More informationJob Description. Position Information. Information Services Operations Co-ordinator. Council Overview
Job Description Position Information Position: Section: Department: Reports to: Salary Band: Information Services - Service Desk Operator (0.6 FTE) Information Services Corporate Services Information Services
More informationICT Technical Support Coordinator
ICT Technical Support Coordinator The Sydney Cricket & Sports Ground Trust has the responsibility and privilege of managing two of Australia s premier sporting venues. Highlighting the true glory of sport
More informationJOB AND PERSON SPECIFICATION
JOB AND PERSON SPECIFICATION Position Title: Help Desk Officer Classification Code: ASO-3 Division: Central Northern Adelaide Health Service Branch: The Queen Elizabeth Hospital Type of Appointment: Section:
More informationJOB AND TASK DESCRIPTION
JOB AND TASK DESCRIPTION Job Title: IT Support Specialist (2 nd Line, Reporting and Monitoring) Division: Corporate Services Division Grade: J Reports To: IT Infrastructure and Operations Manager General
More informationJOB DESCRIPTION. Application Support Analyst
JOB DESCRIPTION JOB TITLE: Application Support SECTION: DEPARTMENT: DIVISION: RESPONSIBLE TO: ICT ICT Finance Head of ICT PARTICIPATING JOB HOLDER(S): APPROVED BY: JOB HOLDER(S): Nick Napier tbc HEAD OF
More informationService Desk Technician Service Desk Team Leader None IT
Job Description Job title: Reporting to: Direct reports: Division: Service Desk Technician Service Desk Team Leader None IT Purpose of job IT Service Desk s goal is to deliver optimal service to our internal
More informationPosition Description. Enterprise Agreement: Budget Responsibility: Nil. Internal:
Position Description Position Details Position Scope Title: Business Support Officer (SRI) Enterprise Agreement: Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2010 Division:
More informationIn each and every appointment for employment at Tai Poutini Polytechnic, the employer is the Chief Executive of the institution.
Position Description and Person Specification HR Advisor In each and every appointment for employment at Tai Poutini Polytechnic, the employer is the Chief Executive of the institution. Conditions of Service:
More informationJOB DESCRIPTION. Service Desk Technician
JOB DESCRIPTION Title: Contract type: Service Desk Technician Full Time, Fixed Term for 12 months Grade: Grade 4 Location: Reporting to: London Campus Head of Information Services MAIN PURPOSE OF JOB The
More informationICT (INFORMATION AND COMMUNICATION TECHNOLOGY) HELP DESK SUPPORT OFFICER
ICT (INFORMATION AND COMMUNICATION TECHNOLOGY) HELP DESK SUPPORT OFFICER The ICT Help Desk Support Officer is the first point of contact for all ICT Support and utilises their knowledge, training and skills
More informationDEPARTMENT OF THE PREMIER AND CABINET
DEPARTMENT OF THE PREMIER AND CABINET POSITION DESCRIPTION: TEAM LEADER, ICT SERVICE DESK (ASO5) ORGANISATIONAL CONTEXT Organisational Role As a leader in the public sector, we have a clear role to support
More informationSchedule A. MITA Career Level based on Responsibility Level (SFIA v5 Responsibility Levels) https://www.sfiaonline.org/v501/en/busskills.
PROFILE TITLE MITA Career Level based on Responsibility Level (SFIA v5 Responsibility Levels) https://www.sfiaonline.org/v501/en/busskills.html SUMMARY STATEMENT TECHNICAL SERVICES OFFICER 3 Administers
More informationPosition Description For ICT Support Officer Information, Technology and Communication Department Hobart
Position Description For ICT Support Officer Information, Technology and Communication Department Hobart Programme: ICT Services Location: Based in Hobart with travel within Tasmania Reports To: ICT Manager
More informationBIRMINGHAM CITY UNIVERSITY. Job Description HELPDESK USER SUPPORT OFFICER
BIRMINGHAM CITY UNIVERSITY Job Description HELPDESK USER SUPPORT OFFICER Reference: 022015-42 Salary: 24,197-26,531 per annum Reporting to: Head of the Student Records System Division (Academic Registry)
More informationTo provide an effective, professional and customer focussed ICT Service Desk service to the customers of the Council, NHS and all Hoople customers.
JOB DESCRIPTION Job ination as shown on organisation chart Job Title: ICT Service Desk Post No: Analyst Directorate: Transation & Technology Division/ Department: ICT Operations, ICT Service Desk Grade:
More informationAmbulance Victoria. Position Description
Position Description Position Title: LMS System Administrator Reports To: Learning and Development Team Leader Division: People and Community Division Department: Organisational Transformation and Development
More informationJOB DESCRIPTION DIGITAL FUNDRAISING & MARKETING COORDINATOR
JOB DESCRIPTION DIGITAL FUNDRAISING & MARKETING COORDINATOR Reporting to: Employment Status: Director Fundraising Marketing and Communications Full-time Date Prepared: August 2015 POSITION PURPOSE The
More informationCareNZ Job Description GENERAL MANAGER HUMAN RESOURCES
CareNZ Job Description GENERAL MANAGER HUMAN RESOURCES Responsible to: Responsible for: Chief Executive HR and Payroll Administrator HR Interns and Volunteers Dimensions Location of work Other information
More informationClient Support Analyst. Trainee, Analyst, Senior, Principle. Helpdesk Team Leader
Job Description Job title Team No of levels/ listing of levels Client Support Analyst Helpdesk Trainee, Analyst, Senior, Principle Position Level No of direct reports Trainee N/A Position Mission: Confidently
More informationPOSITION DESCRIPTION
POSITION DESCRIPTION Position Title: Reports to: DEVICES CATEGORY MANAGER MANAGER, DEVICES FUNDING Date: September 2014 PHARMAC S MISSION Our legislative objective is: to secure for eligible people in
More informationROLE DESCRIPTION. Location: National Office Wellington Delegation level: N/A. Role of Tertiary Education Commission (Te Amorangi Matauranga Matua)
ROLE DESCRIPTION Role Title: Service Desk Analyst Number and Title of Direct Reports: N/A Directorate: Information Directorate Reports to: Service Desk Manager Remuneration Grade: T12 Budget: N/A Location:
More informationSystems Engineer (Storage) Information Services (IS)
Systems Engineer (Storage) Information Services (IS) Reporting to: Data Centre Operations Team Leader Salary: 28,695-37,394 per annum (pro rata) depending on skills and experience. Salary progression beyond
More informationPosition Description (PD)
HRPF: PositionDescription-JOB:REW Learning Resources Information Technology Services Applications and Systems Support Position Description (PD) Senior Test Consultant Continuing Position Number: 17995
More informationEmployability Skills Summary
s Summary Monday, 22 November 2010 10:55 AM Version 1.2 s Summary Page 2 Table of Contents BSB10107 Certificate I in Business... 3 BSB20107 Certificate II in Business... 4 BSB30107 Certificate III in Business...
More informationApplications Manager
Applications Manager Business Unit: and Delivery Reporting to: Service Manager Direct Reports: Date Created: August 2015 Purpose of the position The Applications Manager provides application management,
More informationAmbulance Victoria. Position Description
Position Title: IT Project Manager Team Leader Position Description Division: Information & Technology Department: Solution Delivery Reports To: Manager Solution Delivery Direct Reports: IT Project Managers
More informationNOT PROTECTIVELY MARKED SOUTH WALES POLICE JOB DESCRIPTION
SOUTH WALES POLICE JOB DESCRIPTION TITLE: Helpdesk Officer GRADE: Scale 4/5 LOCATION: RESPONSIBLE TO: South Wales Police Senior Service Support Officer MAIN PURPOSE OF JOB: To ensure a high quality, timely
More informationWirral Council: Job Role Descriptor HR USE ONLY
Wirral Council: Job Role Descriptor Job Role: Service: Reports to: No. of Subordinates: Job Role Ref: Job Family: Grade: Senior ICT Technician ICT Services Team Leader/Group Leader 0 HR USE ONLY CSUP Corporate
More informationInformation Pack. Network Administrator. Thank you for your interest in applying for the position Network Administrator with the City of Ballarat.
Information Pack Network Administrator Thank you for your interest in applying for the position Network Administrator with the City of Ballarat. Please find enclosed an information package for the position.
More informationInfrastructure Support Engineer Job Profile
Infrastructure Support Engineer Job Profile About the HCPC The Health Professions and Care Council (HCPC) is the regulator of 16 different health and care professions, set up to protect the public. To
More informationSt Aloysius College ROLE PROFILE. College Principal
St Aloysius College ROLE PROFILE Title Information Technology Support Officer Date of last review February 2014 Reports to Accountable to Incumbent Director of Finance (for practicality purposes this is
More informationHow To Be A Health Improvement Advisor
POSITION DESCRIPTION POSITION DETAILS: TITLE: Senior Health Advisor, Healthy Environments REPORTS TO: Health Improvement Manager (Level 4) LOCATION: Auckland Regional Public Health Service (ARPHS) AUTHORISED
More informationJOB DESCRIPTION 1. JOB IDENTIFICATION. Service Desk Analyst. Job Title: Date this JD written/update: 05/09/08. Job Reference Number: 2.
JOB DESCRIPTION 1. JOB IDENTIFICATION Job Title: Responsible to: Department and Base: Service Desk Analyst Service Desk Manager IM&T - IT Operations & Infrastructure Date this JD written/update: 05/09/08
More informationPerformance Development Review Role Profile
Performance Development Review Role Profile Position: Service Support Officer Rank/Grade: Scale 4/5 Responsible To: Senior Service Support Officer Responsible For: Service Support (Technical and Application)
More informationCase study 1. Security operations. Step 1: Identify core skills required for work. Step 2: Identify learner s core skill levels
Model for LLN skills analysis Case study 1 Joe Smith (fictitious character) is about to commence training as a security guard in the CPP20207 Certificate II in Security Operations qualification. He is
More informationICT Qualifications Mandatory Review
ICT Qualifications Mandatory Review Draft ICT Qualifications: Companion to consultation document 25 September 16 October 2013 Draft ICT Qualifications for consultation Sept 2013.docx 0 Table of Contents
More informationQuality Standard Customer Service Complaints Handling
Quality Standard Customer Service Complaints Handling Version 1 Date:- 2 nd December 2010 Page 1 Contents INTRODUCTION 4 OVERVIEW OF THE COMPLAINTS STANDARD 5 FRAMEWORK 6 MANDATORY SECTIONS 7 SECTION 1
More informationPosition Description
Position Description Job title Group Section Responsible to Responsibility for staff Project Coordinator Natural Resource Operations Rotorua Lakes Protection & Restoration Programme Rotorua Lakes Business
More informationRole Description. Australian Museum
Role Description Business Systems Coordinator Cluster Division/Branch/Unit Location Department of Trade & Investment Australian Museum Digital, Online & ICT Sydney CBD Classification/Grade/Band Clerk Grade
More informationJOB DESCRIPTION. Chief Executive Officer. Director Works and Services. Manager Libraries and Archives. Senior Cataloguer/ Cataloguer
JOB DESCRIPTION Job Title Tenure / Hours Directorate and Work Unit Responsible to Responsible for Budget Responsibilities Delegations Full time, permanent part time, job share, casual Works and Services,
More informationHow To Be A Project Manager For A Health Board
Date: September 2013 (Review September 2014) Job Title : Project Manager - DNA Department : Surgical and Ambulatory Services Location : Waitemata DHB All Locations Based at North Shore Hospital Reporting
More informationHow To Be A Team Member
The following rating descriptions are examples of the behaviors employees would be demonstrating at each of the four levels of performance. These examples should assist the supervisor and employee during
More informationCustomer Relationship Management (CRM) and Data Officer. Reference No: 0115 15. Grade:
Job Title: Customer Relationship Management (CRM) and Data Officer Reference No: 0115 15 Reports to: Access to Higher Education Manager Grade: D Working Hours: 37 hours per week Faculty / Service: Marketing
More informationPOSITION DESCRIPTION. Role Purpose. Key Challenges. Key Result Areas
POSITION DESCRIPTION Position Title Manager, Technical Services Support Position Number Reports to Manager Technology Services Functional Auth HRM Auth Region IT Services Centre Head Office Date Feb 2011
More informationJob Description. Job title Database Administrator: Microsoft SQL. Department Support and Overheads: Information Technology and Systems
Job Description Job title Database Administrator: Microsoft SQL Department Support and Overheads: Information Technology and Systems Reporting structures DIRECTLY 1ST LEVEL Senior Specialist: Application
More informationTo provide detailed procedural and systems documentation when required.
JOB DESCRIPTION Post Title: Department: Responsible to: Supervisory responsibility: ICT Technician ICT (Bursary) ICT Network Manager None Date of Issue: May 2016 Main Purpose of Job: Managed by the ICT
More informationThis document includes information about the role for which you are applying and the information you will need to provide with the application.
Further Particulars This document includes information about the role for which you are applying and the information you will need to provide with the application. 1. Role details Vacancy reference: 11846
More informationRole Profile. Job No. (Office Use) A79
Role Profile Job Title Team Leader Service Desk Job No. (Office Use) A79 Band/Band Range- (for career grades) Grade I Directorate Corporate Support Department ICT Division Operational Service Delivery
More informationYour IT Helpdesk and On-Site and Remote Support Terms and Conditions. Document Revision 1 Sept 09
Your IT Helpdesk and On-Site and Remote Support Terms and Conditions These terms and conditions are in addition to our standard Terms of Business (available at http://www.tripod-it.co.uk) Our company details
More informationLeads pedagogical practice. Promotes professional learning
Leading teaching and learning 1 Creates a student centred learning environment 4 Builds capacity Developing self and others Leading teaching and learning 2 Leads pedagogical practice Developing self and
More informationJOB DESCRIPTION. Service Desk Analyst
JOB DESCRIPTION 1. JOB IDENTIFICATION Job Title: Responsible to: Department and Base: Service Desk Analyst Service Desk Manager IM&T - IT Operations & Infrastructure Date this JD written/update: 05/09/08
More informationOCR LEVEL 3 CAMBRIDGE TECHNICAL
Cambridge TECHNICALS OCR LEVEL 3 CAMBRIDGE TECHNICAL CERTIFICATE/DIPLOMA IN IT IT TECHNICAL SUPPORT J/601/7279 LEVEL 3 UNIT 8 GUIDED LEARNING HOURS: 60 UNIT CREDIT VALUE: 10 IT TECHNICAL SUPPORT J/601/7279
More informationService Desk Analyst
Principles Vision Purpose Statement Service Desk Analyst healthalliance Purpose, Vision and Principles healthalliance provides shared services to benefit NZ health organisations. We will deliver increasing
More informationThe precise duties of fractional post holders will be within the remit of this job description, but will be selective. DIMENSIONS
JOB DESCRIPTION Ref: 50042171 NOTE: This job description does not form part of the employee s contract of employment but is provided for guidance. The precise duties and responsibilities of any job may
More informationProject Manager Job Descriptions
Promotion Criteria Position Overview Statement Principal Duties and Responsibilities PROJECT MANAGER Admin Level 4 Typically >8 years in increasing responsible IT leadership role; typically managed one
More informationTeam Leader Business Information Data Warehouse Business Information Data Warehouse
Position Title Group/Team Location Reports to HR reference Team Leader Business Information Data Warehouse Business Information Data Warehouse Information Wellington Manager ICT Service Delivery Tertiary
More informationManager, Procurement and Contracts
Position description Position title: Reports to: Directorate: Contract Manager/Team Leader Manager, Procurement and Contracts Operations Date: May 2015 PHARMAC s mission Our legislative objective is: to
More informationIT Support Supervisor #02982 City of Virginia Beach Job Description Date of Last Revision: 12-14-2015
City of Virginia Beach Job Description Date of Last Revision: 12-14-2015 FLSA Status: Exempt Pay Plan: Administrative Grade: 12 City of Virginia Beach Organizational Mission & Values The City of Virginia
More informationClinical Specialty Midwife/Nurse (CSM/N) Quality & Risk Women s Health
POSITION DESCRIPTION Clinical Specialty Midwife/Nurse (CSM/N) Quality & Risk Women s Health Date Produced/Reviewed: November 2012 Position Holder's Name : Position Holder's Signature :... Manager / Supervisor's
More informationSUPERVISOR, SERVICE DESK (Existing position)
Edmonton Catholic Schools is now accepting applications for the position of SUPERVISOR, SERVICE DESK (Existing position) Edmonton Catholic Schools is a large urban school district whose mission is to provide
More informationNational Manager Online Services for Schools
National Manager Online Services for Schools National Library, Information and Knowledge Services The National Manager Online Services for Schools is responsible for providing strategic and operational
More informationSouth Australia Police POSITION INFORMATION DOCUMENT
South Australia Police POSITION INFORMATION DOCUMENT Stream : Administrative Services Career Group : Administration Discipline : AO Classification : ASO-4 Service : Business Service Position Title : Business
More informationPOSITION PROFILE Support Officer, ICT. Position Summary. Position Statement. Corporate Vision. Constructive Culture ICT.
Position Summary Position Title: Business unit: ICT Support Officer ICT Division : ICT and Knowledge Management Classification : Level 5 Status : Position Statement The ICT Support Officer maintains the
More informationPOSITION DESCRIPTION, PERFORMANCE MEASURES AND TARGETS
POSITION DESCRIPTION, PERFORMANCE MEASURES AND TARGETS Attachment 1 Position Title: Programs & Client Relations Manager Responsible to: Chief Executive Officer Responsibility: Programs Management and Client
More informationCareers in Project Management - Microsoft Excel
Job Description Job title Group Section Business Analyst Environmental Management Information Communication Technology Responsible to Responsibility for Employees Development Team Leader None Date May
More informationIT Help Desk Engineer / Audio Visual Technician
Position description IT Help Desk Engineer / Audio Visual Technician Position title: Help Desk / Audio Visual Engineer Division/Department: Information Technology Services Position reference: WEHI/CAHD
More informationJOB AND TASK DESCRIPTION
JOB AND TASK DESCRIPTION Job Title: Unit: Grade: Systems Development Officer Debt Management Unit H Reports To: Advisor & Team Leader (IT Systems) General Information The Debt Management Unit (DMU) of
More informationTe Papa Job Description
Effective Date: April 2011 Te Papa Job Description Job Title: Corporate Records Advisor Directorate: Corporate Services Unit: Corporate Records, Information Technology & Development Reports to: Manager,
More informationROLE PROFILE. Performance Consultant (Fixed Term) Assistant Director for Human Resources
ROLE PROFILE Job Title Reports to Service area No. of staff responsible for Budget responsibility ( ) Performance Consultant (Fixed Term) Assistant Director for Human Resources HR 0 None Purpose of Job
More informationPOSITION INFORMATION DOCUMENT
POSITION INFORMATION DOCUMENT Position Title: ICT Service Desk Manager Classification Code: AS07 Division: ICT Services Directorate: ICT Customer Services Type of Appointment: Branch: ICT Central Ongoing
More information