The position reports directly to the Diversification Program Manager and indirectly to the Program Management Office (PMO)

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1 Position Description Employee: Position title: Location: Grade: Organisation: Project Manager Diversification Head Office Management The position reports directly to the Diversification Program Manager and indirectly to the Program Management Office (PMO) Purpose: The purpose of the Project Manager role is to assist the Diversification program team in all areas of project management and delivery. Key responsibilities include: Project design and control Scope & Schedule Management Outcomes Management Program administration support Stakeholder management and communications Planning and progress reporting Risk and Issue Management This role is required to liaise with all business units to ensure on time, budget and on quality project delivery. Staff: Key Relationships: None Internal Program Management Office (PMO) Portfolio Control Group (PCG) Project Sponsors, Managers, -Coordinators & Project Owners Business analysts, Consultants & key resources within most functional areas of the business External Key Providers & Suppliers e.g. Hambs, Dataract, DMM, Australia Post, Hicaps, AHSA etc Compliance partners Medicare, ATO, DoHA Consultants and advisors Local Providers Authorising Officer: Executive Manager Human Resources Version Number: 1 Date Approved: April 2015

2 Principle Accountabilities The Project Manager will work within the Diversification Program to support the delivery of projects on behalf of internal and external stakeholders. Responsibilities for this will include but not be limited to: Addressing requests and providing effective solutions ; Assisting team members to gather and define requirements ; Scoping and estimating timeframes and deliverables Conducting research and analysis to support developing a Business Case or other required documentation. The Project Manager works closely with partners, suppliers & the Company s internal subject matter experts to elicit relevant information to define requirements and products, and assist in the specification of, and subsequent delivery of projects. The project manager contributes and assists the PMO in areas of process improvement, project management and support including the consolidation, tracking, progress reporting and status of GMHBA Diversification Program of Work projects against a number of key areas including scope, schedule, issues, risks, resource. The role will liaise with all business units to ensure on time and on quality project delivery, and in particular with the PMO Project Co-ordinators: Deliver and manage Concepts, Business Cases, and Projects, assigned from the GMHBA Diversification Program of Work, in line with the GMHBA PMO Project Management methodology Coordinate internal and external resources associated with the delivery of assigned projects Manage project budget allocation for assigned projects, including preparation of financial & status reports for the Program Manager, PMO Manager, PCG, Steering Committees, Executive and the Board as required Leveraging the already approved Business Plans for the new business streams, develop Project Management Plans, Schedules and other relevant artefacts in-line with the GMHBA project management methodology Execute according to the Plans in order to get the new businesses operational Project manage potential acquisition opportunities Key Areas General Requirements Work in partnership with other team members and the business stakeholders to implement the business plans Responsibility for leadership and development of a collaborative working group, which involves all project stakeholders Identify and engage stakeholders Effectively utilise SMEs to support project delivery Identify and actively manage project risks and issues in line with organisation frameworks Develop and maintain project work teams including management of project staff performance and conflict reso lution Demonstrate effective problem solving skills to provide a flexible service that meets the needs of the stakeholders Display a service-oriented attitude Effectively manages escalation and dependencies Requirements Elicitation & Analysis: Identify key subject matter experts within the organisation Work in conjunction with these SME s to capture requirements, define policies and other business rules Elicit requirements using various methods, including but not limited to interviews, document review, requirements workshops, Industry representative groups, surveys, site visits and teleconferences Disseminate these requirements back into the relevant areas of the business for Project delivery. Breakdown and handover delivery of key project milestones into discreet sized units of work Conduct research and analysis of regulatory frameworks, industry information, initiatives and trends in order to provide information and advice to the business Understand various concepts and terminologies, including highly technical content, and express them in a clear and concise manner Project Manage all assigned Projects and have input into all team processes Perform gap analysis by comparing the current or proposed offerings to the Business s requirements Ensure job knowledge is comprehensive and current within the Company and the Health Insurance Industry Disseminate information to PMO team, and project members to ensure knowledge transfer is accurate and ongoing.

3 Documentation: Develop requirement specifications, functional specifications, business cases, Request for Proposals (RFP s), process models and state transition models. Manage Project specific Risk Registers Ensure that all Project documents are written using clear and concise language Ensure that documents support clearly represent the business s identified needs, opportunities and processes Ensure that documents meet all relevant GMHBA PMO specifications; and are compliant with the project brief and internal Company requirements, policies/procedures Obtain Sponsor or Owner sign off for documented deliverables Review documents produced by other team members and functional Business Analysts and other employees across the business Stakeholder Liaison: Act as the interface between partners, suppliers and GMHBA Act as the external representative and at times subject matter expert for GMHBA requirements on assigned projects Build and maintain strong relationships with partners, suppliers and internal stakeholders to enhance business relationships and project delivery in a competitive market place Educate and negotiate with partners and suppliers to match the organisations requirements to the product Identify opportunities and propose solutions for issues facing the PMO in particular and more broadly the organisation, Provide project delivery related training and other advice and assistance to the Project Coordinators and project team members as required Industry Knowledge: Manage assigned projects and participate in other project work (e.g. HRB projects) as required Responsible for legislative and compliance checks for assigned projects Responsible for documentation of, and prioritisation of changes (e.g. major project related and ongoing Requirements across major business partners and suppliers) May be required to provide organisation representation of GMHBA at external partner, supplier and industry meetings and working groups including and not limited to: a. Project related meetings and briefings b. Product Roadshows c. Hambs User groups d. And any others requested by management Responsible for the documentation of information from attendance at such working groups, meetings and events Responsible for the communication of changes as a result of project implementation throughout the business Minimizes exposure and risk on project Maintains awareness of new and emerging technologies and the potential application for GMHBA Develop and maintain a significant understanding of all aspects of the Company products and services. Planning & Delivery: All project work will follow the process and methodologies as set out by the PMO Assist in defining the scope of the assigned projects Conduct assigned project activities in alignment with project timelines and budget Work with internal stakeholders to support and implement projects Liaise closely with the Diversification Program Manager regarding prioritisation and estimation of levels of effort, and risk and cost of implementation Identify issues and risks, ensuring that they are appropriately captured raised and actioned Actively monitors risks and issues and develops risk mitigation plans Support business units with program and project planning including identifying and tracking of significant BAU and compliance issues. ManageProject Start-up, establishing project/program plan, reporting and tracking, project closure and reviews. Create and execute project work plans and revise as appropriate to meet changing needs and requirements. Reporting: Ensure regular project status updates, including Issues and Risks, are provided through Serena, or as required by PMO processes

4 Ensure relevant information is effectively communicated and reported to the Diversification Program Manager, Project Sponsor, the PMO Manager, the PCG where applicable and the organisation Develop, prepare and distribute periodic business reports ( such as Benefits realisation reports) to the Company s management team Project Change Management: Ensure project related changes are tracked and subsequent impacts on the programme plan, resources, and costs are understood and agreed Ensure compliance with the Company s Policies and Standards Ensure compliance with the Company s Delegated Authorities, Business Plan, Policies and Standards. General: Undertake any other duties as directed from time to time by the PMO Manager, Executive Manager - Diversification or the Executive Manager Finance and Corporate Services Values & Behaviours Can demonstrate the ability to live the corporate values and behaviours. Trust Build credibility through actions Demonstrate in others intentions and competencies Contribute Collaborate and get involved Make a difference Enjoy Enjoy work Take pride in success Succeed Be resourceful, adaptable and achieve quality results Be decisive Improve Be curious and look for innovation Have the courage to try something new Serve Aim to make every customer experience memorable Make every effort to deliver excellence

5 Specific Job Competencies Professional Conduct Remains calm and focused in all dealings with internal and external customers and in all aspects of their position. Consistently displays a genuineness, honesty and reliability. Effectively manages challenging situations, including in a time of crisis. Is a champion of the Trusted Partner strategy and other corporate initiatives. Product Knowledge Has thorough understanding of products, premiums, benefit entitlements, including waiting and benefit limitation periods and pre-existing ailments. Is proactive in keeping self up to date with relevant changes. Operational Decision Making Leads day to day operations of the business in line with organisational goals and objectives. Identifies and understands current issues, problems and opportunities. Compares data from different sources to draw conclusions. Develops alternative solutions and chooses the most effective course of action. Takes action that is consistent with available facts, constraints and probable consequences. Teamwork and Collaboration Leads day to day operations of the business in line with organisational goals and objectives. Identifies and understands current issues, problems and opportunities. Compares data from different sources to draw conclusions. Develops alternative solutions and chooses the most effective course of action. Takes action that is consistent with available facts, constraints and probable consequences. Essential Skills and Experiences Communication (verbal and written) Clearly conveys and cascades information and ideas to individuals or groups in ways that engages the audience and helps them to understand and retain the message. Is consultative and seeks to personalise communication to meet the internal/external customers needs. Checks that messages are received and follows up accordingly. Actively listens for understanding and then responds in an appropriate manner to resolve issues. Understands written information, interprets the meaning of documents and takes approp riate action based on information contained in the documents.. Information Technology Has achieved a satisfactory level of technical and professional capability with computer hardware and software. Demonstrates effective knowledge and use of applicable company systems. Financial Acumen Demonstrates understanding of budgeting, costing and management reporting. Understands the impact of operations on overall financial position. Demonstrates understanding of product benefit entitlements including limits and premiums through appropriate application

6 Educational Qualifications VCE equivalent (Essential) Relevant Degree in Business, IT related field (Preferred) Project Methodology (ie. PRINCE 2 ) Certified or equivalent industry experience IIBA & ITIL Certified (Preferred) Private Health Insurance experience (Preferred) 5+ years experience as a Project Manager/ Business Analyst within a delivery team environment Managed project budgets of $1-3mln Experiential Requirements Proven experience working directly with external clients and preparing business cases Strong interpersonal skills with proven ability to build & maintain relationships with clients, Excellent analytical and research skills with the ability to collect and analyse complex material and data, and present it in accessible formats Proven ability to successfully gather requirements and get results with minimal supervision Previous experience working with system implementation projects High levels of initiative with ability to deal with multiple projects simultaneously with conflicting priorities Exceptional verbal and written communication and strong attention to detail Demonstrated ability to write clearly and succinctly Physical Job Design Statement of Works The primary purpose of the BA is works closely with Suppliers, partners and the Company s internal subject matter experts to elicit relevant information to define requirements and products, and assist in the delivery of projects, where the majority of each shift involves: Being seated at a desk for long periods of each shift Use of PC including the use the keyboard and mouse Use of telephone (incoming and outgoing calls) Other tasks may include collecting work at the printer / fax machine, photocopying, distributing documents or letter folding. Key Performance Indicators (KPI s) Meet agreed individual KPI s aligned to the departmental KPI s which are detailed as part of the KPI framework, these will be reviewed and agreed post appointment.

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