Manager Service Transition

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1 Revised Manager Service Transition Your position description Your: Location Group Business unit / team Wellington Organisation Capability & Services IT Solutions / Service Transition Pay Group MGR Band K Occupational Stream People Leader (L8) Manager Chief Technology Officer Number of direct reports 10 Number of indirect reports 18 Financial delegations C HR delegations C PDID0126 PD created/reviewed March 2014 Level Senior Leadership Team Your organisation Who we are Statistics NZ Tatauranga Aotearoa makes numbers count. Everyday, decisions are made that impact on the current and future prosperity and wellbeing of New Zealand and New Zealanders. It is important that these decisions are well informed. Our purpose is to ensure that New Zealand has the information it needs to grow and prosper. As an information agency in an information age this is an exciting and challenging role to play. Big data, life-changing new information technologies and customer demands for more and more accessible information require us to be change-agile. Not only are we the stewards and primary provider of New Zealand s official data and statistics, we lead the Official Statistics System (OSS), which coordinates all statistics produced by government agencies. We work with our OSS partners to ensure that official statistics are accessible and widely and frequently used by key decision makers in central and local government, business, Iwi, academia, the community and by you and I, to: track and understand the state and progress of New Zealand steer society and the economy to improve the prosperity, security, and opportunities of New Zealanders inform debate and support decision making. Our numbers are trusted, credible and independent. We are the country s major provider of official statistics collected, stored, produced, and distributed in a way that ensures high levels of credibility, integrity, privacy and 1

2 confidentiality. We produce important statistics such as measures of inflation, economic growth, the labour market, business performance, population and our society and also manage databases that bring together information from different sources for research and analysis. Statistics NZ is a department of the New Zealand Public Service. Our duties and responsibilities are set out in the Statistics Act Our role in New Zealand s Official Statistics System As the country s main provider of official statistics we: report on trends, patterns, and changes to New Zealand s population, economy, society, culture, and environment ensure our statistics are relevant and accessible for our customers and set an example for other government departments to follow ensure complete confidentiality for all our data maintain the highest level of credibility and integrity in our statistics. As leader of the OSS we: advise the government on the policies, priorities, costs, and benefits of statistical activities and set statistical standards coordinate statistical activities across government encourage other government departments to share ownership of the OSS and to reuse data lead, contribute to, or participate in cross-government initiatives. We look outwards and ahead to anticipate what is happening so that we can respond innovatively and efficiently to customer needs and continuously improve how we do things. Statistics 2020 Te Kāpehu Whetū In 2011 we embarked on a significant change programme, Statistics 2020 Te Kāpehu Whetū. This transformation programme aims to get Statistics NZ on a sustainable footing, deliver increased value to customers and stakeholders and ensure the continued supply of reliable and relevant statistics. We have achieved a lot in the first three years of the programme and we are now reshaping our strategy to sharpen our focus on the delivery of programme benefits. We want to take bold steps forward in achieving our vision. Our core values and commitments You will model our core values of: leading connecting communicating statistical excellence integrity confidentiality and data security. Statistics NZ works to ensure that the statistical needs of Māori are identified and progressively met. You will support our commitment to the Treaty of Waitangi. This complies with the principles for government action on the Treaty of Waitangi. In addition we operate an Equal Employment Opportunities (EEO) work place and all employees are required to comply with our EEO policy. 2

3 Your group Organisation Capability & Services provides the core support functions to the organisation including: Human Resources Privacy Finance, Risk and Assurance, Planning and Monitoring Information, Communication & Technology (ICT) Services and Security Property and Facilities Management and Corporate Procurement Strategic and business planning for the organisation. Finance and planning provides for the financial stewardship of the organisation and provides strategic financial advice to the Executive Leadership Team (ELT). This team also includes property, office administration services and corporate procurement. Human Resources provide HR, culture and change advice and administration and specialist HR services such as remuneration, recruitment, performance management, learning & development and payroll services. IT Solutions provides the delivery of IT applications development and support, IT operations and infrastructure support, change delivery and security. Organisation Strategy & Performance provides strategic and business planning, the development of key accountability documents; monitoring the performance of the organisation to inform performance improvement and to identify future opportunities. Your role You will be part of Statistics NZ s Senior Leadership team, accountable for delivering value for money outcomes for our customers, suppliers and stakeholders that come from the informed use of official statistics and related information. As Senior Manager- Service Transition you will be accountable for management and coordination of all IT aspect for any projects/ programme for Statistic NZ. This role will coordinate the ICT change portfolio with activities such as providing portfolio metrics, burn down charts and resource utilisation, communication, risks assessments, and resource planning. You will be accountable for moving technology into the business, assessing risk and impact, gaining approval and managing customers both internal and external of the change implications. This role ensures that standardised methods and procedures (ITILv3) are used for efficient and prompt handling for all changes, in order to minimise the impact of change upon service quality and consequently identifies opportunities to improve the day to day operations of the organisation. Activities will include: At the portfolio or programme level, work with the department to establish the right processes for managing a portfolio of work in an agile way 3

4 Establish a Centre of Excellence for Agile delivery and create demand for its use across the rest of Statistics NZ Manage the quality assurance and transition to operations processes within the change portfolio Coordinate and manages the change management process and activities across the organisation to agreed service level agreement requirements. Escalates risks and issues to the relevant business owners Supports change management reporting (KPI s and SLA requirements) Assists the business in ensuring end-to-end application of the change management process across the business. Drives the implementation of standard process across the organisation. Applies a consistent application of change, through the integration of tools, resources, platforms and database. Ensures all reporting and data is delivered in a timely manner Maintains and improves process efficiency, performance and effectiveness on and ongoing basis Chairs the Change Advisory Board (CAB) to manage and process the requests for change. As a Manager you are accountable for planning for the future of Statistics NZ. Your focus will be to provide sound senior leadership to ensure that your business unit operates effectively and efficiently, and delivers agreed outputs to budget and to support achievement of Statistics NZ strategic priorities in the following areas: Lead the business unit s strategy and direction Lead people and technical leadership Provide operational management and lead service delivery Manage key relationships and drive Statistics NZ s sector leadership Effective communication. Proactively manage your business unit s Health, Safety and Wellbeing practices. 4

5 Provide sound senior leadership to ensure your business unit operates effectively Set and communicate the direction, Business Unit, in the context of the Group and organisational vision. Shape the culture of the Business Unit in accordance with Statistics NZ s vision and values. Influence, shape and communicate the content of organisational strategies and the strategic direction. Develop and drive strategies for the Business Unit and Group that support strategic direction. Set expectations of Business Unit outcomes and priorities. Scope, plan and drive change at organisation, Group, and Business Unit level. Understand the business of official statistics nationally and internationally. Ensure the continued supply of the most important statistics which includes maintaining the highest levels of credibility and accuracy of statistical information produced, as well as maintaining the current. Be responsive to changing user needs, prioritising between competing demands so that users get the right statistics and the right quality to meet their needs. Ensure the ongoing review to minimise the cost to government, businesses and households overall reduced long term cost of producing statistics and respondent burden. Ensure the Increased use of government data, enabling more statistics to be used and more people using statistics. Lead and promote the improvement and increased use and re-use of data and range and richness of information available to support decision making by government, business, iwi and households. You personify Statistics NZ s values, behaviours and culture in all that you say and do. Our people understand our strategic direction and vision, and their role in achieving it. Your willingness to be open to change and proactively promote our vision for the future. Statistics NZ adapting and changing to its environment Statistics NZ deliver cohesive, fit for purpose solutions and services to the government of the day, agencies and New Zealand as a whole. Statistics NZ meet the key deliverables set out in our Statement of Intent. Confidence that the Government s investment in official statistics is value-formoney. This includes providing quality advice to ministers on the health and performance of the system, enabling them to make informed decisions about its investment in official statistics. 5

6 Lead people and technical capability Contribute to the collective leadership of the Business Unit, Group and SLT cadre. Select, recruit and develop your direct reports. Provide coaching and support to build performance and capability. Provide regular and constructive feedback on performance your direct reports. Foster a high level of functional and technical expertise within the Business Unit and Group. Build organisational capability to respond to Maori statistical needs and interests. Challenge thinking to foster innovation in people leadership, and represent ideas to be included for Executive Leadership Team debate. Lead and foster a strongly engaged culture for the Business Unit, Group and SLT. Promote development and career opportunities for people leaders and technical specialists. Lead the development, implementation and ongoing review of an employee engagement action plan for Business Unit and Group. An engaged, high performing organisation delivering fit for purpose services and solutions. An agile, capable and engaged People Leaders and staff that delivers on our vision and values. You effectively and proactively manage performance and development to support the capability requirements of the organisation and its environment. Meaningful and strategically aligned performance, development and engagement plans in place across your business unit. Statistics NZ be an employer of choice with a strong brand in the market place. 6

7 Provide operational management Lead the development of Business Unit and Group plans and ensure alignment with the strategic direction. Deliver on strategic and Business Unit and Group goals within agreed timeframes and quality standards. Measure and evaluate Business Unit and Group performance against agreed goals. Monitor the Business Unit and Group s capability to deliver on outcomes. Allocate and manage appropriate resources to meet business needs and deliver Business Unit and Group and core service delivery goals / outcomes. Manage budget in a way that ensures delivery, best value for money and is sustainable. Legislative compliance is ensured. Follow and promote to Statistics NZ policies, guidelines and delegations. Identify issues or risks, and develop and implement mitigation strategies; or escalate where appropriate. The right resources and capability levels to enable Statistics NZ to meet business needs and deliver on our core service delivery goals / outcomes and realise the benefits. Effective operational management across the business unit ensuring the delivery of fit for purpose solutions and services to our customers. Statistics NZ have a reputation for great customer service, strong partnerships and fit for purpose products and services. The business unit s expenditure and resources are managed within approved guidelines, budget, deadlines and reporting requirements, with a focus on driving cost effectiveness and efficiencies. Continuous review and improvement throughout all elements of your business unit s operations. Effective and consistent risk management in place and being utilised. 7

8 Lead service delivery Lead and promote the design and implementation of continuous improvement to systems, technology, processes, and procedures to transform delivery of services. Set the conditions for design of framework for continuous improvement. Monitor and anticipate current and future customer needs and gaps in Statistics NZ s range of services. Ensure the business case for new developments to address gaps in range of services. Development of new systems, products or services to deliver on strategic objectives and termination of systems, products or services that are no longer viable. Deliver on Business Unit and Group goals within agreed timeframes and quality standards. Develop and maintain an understanding of the implications of the Treaty of Waitangi for your position, and facilitate understanding for others. Delivery of fit for purpose products and services for all New Zealanders. A focus on continuous improvement and identifying opportunities to be a proactive, customer focused organisation. Innovative solutions and services provided in partnership with other agencies. Statistics NZ products and services being accessible to, and well utilised by our customers. 8

9 Manage relationships & sector leadership Communicate effectively Work with other Statistics NZ Business Unit and Group managers to ensure a consistent and collaborative approach to internal and external stakeholder engagement. Develop and maintain a current understanding of the priorities and objectives of other Business Units and Groups. Engage, consult on and communicate Business Unit and Group priorities in the context organisational priorities. Systematic monitoring of current and future needs of users and key stakeholders. Build and maintain effective relationships with key individuals and groups from relevant sectors and organisations. Develop and maintain an understanding of the agendas, priorities and policies of other agencies within the OSS and influence these. Lead the implementation of common frameworks, standards, and methods and classifications across government. Identify and implement opportunities to improve OSS performance through shared services, shared infrastructure and rationalisation. Engage Māori stakeholders in statistical development and decision making to support Māori development. Communicate ideas and information to different audiences in plain English. Communicate clearly and concisely in all written and oral communications. Share information and knowledge with others in a proactive, timely way that fits the purpose. Statistics NZ partner with other government agencies to provide seamless products and services to the government and New Zealanders. You develop key relationships across the OSS and wider government to enable Statistics NZ to develop a strong brand as the leader of the NZ Official Statistics System. You take a lead role and support the Government Statistician in managing relationships, networks and with wider OSS. Statistics NZ engage with and deliver valuable products and services for Māori and Iwi. You are understood by all internal and external customers in both written and oral communication. You write clearly and concisely, and follow the Statistics NZ plain English standard. 9

10 Demonstrate a proactive awareness of Health and Safety (H&S) in the workplace Lead and take responsibility of Health, Safety and Wellbeing within Statistics NZ. Manage the knowledge and understanding of Health, Safety and Wellbeing is kept relevant and up to date. Raise awareness of and ensure team comply with the (H&S) policy and procedures. Understand relevant H&S legislation and amendments. Understand and ensure compliance with Statistics NZ Health, Safety and Wellbeing policy, procedures for reporting accidents and hazards and keep up to date with the H&S homepage. Provision and maintenance of a safe and secure working environment and your staff are inducted and follow H&S protocols. Evidence of a clear understanding and compliance with H&S legislation and internal procedures. Proactive support of the business units H&S representatives. How you do it i 10

11 Leadership Behavioural Cluster Senior Leader Core Behaviours Customer focused Drive for results Dealing with ambiguity Learning on the fly Interpersonal savvy Responsiveness to Māori Role Specific Behaviours Strategic agility Building effective teams Decision quality Managerial courage Knowledge Qualifications Knowledge and experience You will need to: be focused on understanding the needs of customers and on delivering value to them consistently delivers results beyond expectations be flexible and deal confidently and positively with change and uncertainty be open to the unfamiliar, ready to experiment and quick to learn relate well to all kinds of people and build effective relationships understand the Treaty s relevance to your own role as a public servant; seek opportunities to better meet the information needs of Māori; actively apply knowledge of te reo Māori and tikanga, and build knowledge of te ao Māori; support initiatives to increase responsiveness to Māori You will need to: Look ahead, make credible predictions of likely future scenarios, and develop strategies and plans that address those scenarios. Build strong, high performing teams. Make sound decisions based on analysis, wisdom, experience and judgement. Deal unequivocally with difficult situations and provide positive and negative feedback so that people are please about where they stand. You will need to: Possess a relevant tertiary qualification or extensive and comparable relevant experience in an IT environment. Minimum 5 years plus, demonstrated experience of Incident/ Problem/ Change Management. Strong working knowledge or Incident/ Problem/ Change Management frameworks such as ITIL v3. Strong influence, communication and relationship skills. Proven ability to manage multiple high priority projects and programs. i Copyright 1992, 1996, by Lominger Limited, Inc. a Korn Ferry Company. ALL RIGHTS RESERVED. These qualities are derived from the LEADERSHIP ARCHITECT Competency Sort Cards developed and copyrighted by Robert W. Eichinger and Michael M. Lombardo for Lominger Limited, Inc. Without the prior written permission of Lominger Limited, Inc., no part of this work may be used, reproduced or transmitted in any form or by any means, by or to any party outside of Statistics New Zealand. 11

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