The post is based at Headquarters. Flexible working hours are required to meet the needs of the business.

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "The post is based at Headquarters. Flexible working hours are required to meet the needs of the business."

Transcription

1 Facilities Service Desk Assistant Role Profile Grade: Scale 3 Reports to: Facilities Service Desk Administrator Role Code: Location: Essex Police Headquarters Responsible for: No Staff Supervisory Responsibility Special requirements The post is based at Headquarters. Flexible working hours are required to meet the needs of the business. Essential: Experience of operating in a Service Desk environment or relevant equivalent that evidences that the post holder has the ability to perform the role. Desirable: Administration qualification or relevant experience that evidences that the post holder has the ability to perform the role. Experience in the use of Computer Aided Facilities Management System, Estates & Facilities Management Technical Administration, General computer literacy and a good working knowledge of Microsoft Excel and Word. Main Purpose of the role This post is responsible for the administration and operation of the Facilities Service Desk providing technical support, liaising with contractors, customers and Facilities Staff. The Service Desk provides for fault/repairs reporting, seeking and obtaining quotations for planned and reactive maintenance works, raising work instructions to contractors and In-House facilities staff, dealing with queries and updating progress on works, approving works and payments to contractors and dealing with overdue/outstanding reports. The role incorporates the administration and housekeeping of the CAFM System and assisting with the upkeep of Estates Portfolio data and records, Asbestos Registers, Supplier Management incorporating vetting of contractors and other data and records as the system is developed. Main Responsibilities/Accountabilities To operate the Facilities Service Desk and provide technical support, liaising with Contractors, Customers and Property Services Staff in relation to all repairs/faults associated with Building Maintenance and Services for all properties within the Essex Police District. To assist in the monitoring of all work progress to ensure compliance of third party maintenance providers and liaise with Customers providing progress reports in accordance with Service Level Agreements. To maintain the CAFM Help Desk, updating progress of jobs, approving works and the approval of

2 payments to Contractors via the SAP Finance System, dealing with queries and overdue/outstanding works, invoice certifications and service records. To provide assistance with all Planned and Minor Improvement Works by arranging for quotations to be obtained via the CAFM Help Desk and raising Work Instructions for approved works and setting up appropriate Project Logs. To assist in the maintenance of the Service Desk Procedures Manual. To arrange the technical administration of the functions and arrangements for security vetting of contractors, checking compliance under competent contractor and undertake performance management reviews of contractors. To provide cover and support for the team as required, to enable the Service Desk to operate in line with Business Centre opening times and operational requirements. To provide technical support services to the Assistant Business Services Manager, as required, on allocated projects to update the CAFM Estates Portfolio Management Database, including annual maintenance of Asbestos Registers, Planned Preventative Maintenance Programmes and regular Information Management Surveys and Reports. Personal Qualities Public Service Leadership Professionalism Demonstrates a real belief in public service, focusing on what matters to the public and will best serve their interests. Understands the expectations, changing needs and concerns of different communities, and strives to address them. Builds public confidence by talking with people in local communities to explore their viewpoints and break down barriers between them and the police. Understands the impact and benefits of policing for different communities, and identifies the best way to deliver services to them. Works in partnership with other agencies to deliver the best possible overall service to the public. Openness to change Positive about change, adapting rapidly to different ways of working and putting effort into making them work. Flexible and open to alternative approaches to solving problems. Finds better, more cost-effective ways to do things, making suggestions for change. Takes an innovative and creative approach to solving problems. Service delivery Understands the organisation's objectives and priorities, and how own work fits into these. Plans and organises tasks effectively, taking a structured and methodical approach to achieving outcomes. Manages multiple tasks effectively by thinking things through in advance, prioritising and managing time well. Focuses on the outcomes to be achieved, working quickly and accurately and seeking guidance when appropriate. Acts with integrity, in line with the values and ethical

3 Decision Making Working with others standards of the Police Service. Takes ownership for resolving problems, demonstrating courage and resilience in dealing with difficult and potentially volatile situations. Acts on own initiative to address issues, showing a strong work ethic and demonstrating extra effort when required. Upholds professional standards, acting honestly and ethically, and challenges unprofessional conduct or discriminatory behaviour. Asks for and acts on feedback, learning from experience and developing own professional skills and knowledge. Remains calm and professional under pressure, defusing conflict and being prepared to step forward and take control when required. Gathers, verifies and assesses all appropriate and available information to gain an accurate understanding of situations. Considers a range of possible options before making clear, timely, justifiable decisions. Reviews decisions in the light of new information and changing circumstances. Balances risks, costs and benefits, thinking about the wider impact of decisions. Exercises discretion and applies professional judgement, ensuring actions and decisions are proportionate and in the public interest. Works co-operatively with others to get things done, willingly giving help and support to colleagues. Is approachable, developing positive working relationships. Explains things well, focusing on the key points and talking to people using language they understand. Listens carefully and asks questions to clarify understanding, expressing own views positively and constructively. Persuades people by stressing the benefits of a particular approach, keeps them informed of progress and manages their expectations. Is courteous, polite and considerate, showing empathy and compassion. Deals with people as individuals and addresses their specific needs and concerns. Treats people with respect and dignity, dealing with them fairly and without prejudice regardless of their background or circumstances. Core Responsibility Area Managing the organisation Technical Activity Gather information to support action Gather information from a range of sources in order to support action. Ensure the information is obtained ethically and in accordance with relevant legislation and policy Analyse information Analyse a range of information noting patterns and trends. Present the results in an appropriate format Provide customer service Provide and promote service to customers in a professional manner in line with organisational policy and legislative requirements Process telephone calls

4 Process information and enquiries sensitively and professionally in line with Charter Standards and organisational policy. Finance and resources Administrative support 1153 Maintain effective payment systems Use suitable systems in order to make or receive payments efficiently, in accordance with contractual obligations and organisational policy Maintain a record management system Record, store and supply information in accordance with organisational policy and legislative requirements Input, retrieve and present data using a computer Enter information correctly using an appropriate computer system, in accordance with legislative requirements and Force Policy and present information in a suitable format and supply to relevant personnel Prepare and print documents using a computer Present information accurately and in an appropriate format using a computer. Comply with organisational procedures Photocopy, present and distribute documents Photocopy and present documents in an appropriate format, complying with local requirements, legislation and organisational policy Review, retain and dispose of records and information Review, retain and dispose of records in accordance with organisation policy and relevant legislation Organise and record meetings Prepare, organise and record details for organisational meetings.

5

Crime Bureau Investigator Role Profile

Crime Bureau Investigator Role Profile Crime Bureau Investigator Role Profile Grade: Scale 3-5 Role Code: W 01 02 Reports to: Crime Bureau Team Leader Location: Communications Division Responsible for: No subordinate staff Special requirements

More information

Criminal Justice Administrator Job Description

Criminal Justice Administrator Job Description Criminal Justice Administrator Job Description Grade: 2-4 Reports to: Section Head Role Code: EM0101 Location: Criminal Justice Unit, Chelmsford HQ Responsible for: Not applicable Special requirements

More information

Lancashire Constabulary Headquarters, Hutton, Preston Business Support Department

Lancashire Constabulary Headquarters, Hutton, Preston Business Support Department Job Title: Temporary Project Support Officer Salary Range: 21,402 to 23,790 per annum (LC 6) Location: Department: Permanent / Temporary: Hours Per Week: 37 Rota: Reference No: S120-15 Lancashire Constabulary

More information

Lancashire Constabulary s Criminal Justice Department is seeking a Temporary CJ Administration Assistant to be based at Chorley Police Station.

Lancashire Constabulary s Criminal Justice Department is seeking a Temporary CJ Administration Assistant to be based at Chorley Police Station. Job Title: Salary Range: Location: Department: Permanent / Temporary: Hours Per Week: Rota: Temporary CJ Administration Assistant 7,665 to 10,701 per annum (LC 2-5) based on full time equivalent 15,330

More information

Salary Range: Hours Per Week: 37 Flexi Monday to Friday Reference No: S136-15 Closing Date: 4.00pm on Friday 19 June 2015

Salary Range: Hours Per Week: 37 Flexi Monday to Friday Reference No: S136-15 Closing Date: 4.00pm on Friday 19 June 2015 Job Title: Salary Range: Location: Department: Permanent / Temporary: Police Forensic Specialist 18,933 to 34,098 per annum (LC5-9) Progression arrangements apply Lancashire Constabulary Headquarters Scientific

More information

Derbyshire Constabulary

Derbyshire Constabulary h Derbyshire Constabulary Job Description Closing Date Wednesday 28 October 205 at midday HR Service Centre Contact Rachael Stone Tel int 733 00 Extl 0300 330 330 Role Title Technical Support Manager Grade

More information

JOB PROFILE. To lead and deliver an efficient and effective, custody and criminal justice function across Warwickshire and West Mercia policing areas.

JOB PROFILE. To lead and deliver an efficient and effective, custody and criminal justice function across Warwickshire and West Mercia policing areas. JOB PROFILE POST TITLE: GRADE: DIRECTORATE: RESPONSIBLE TO: RESPONSIBLE FOR: LOCATION: JOB PURPOSE: Head of Criminal Justice L Local Policing Head of Operational Support Criminal Justice Managers Criminal

More information

Job Description and Person Specification. Post Number: HCI.C24 JE Ref: JE028

Job Description and Person Specification. Post Number: HCI.C24 JE Ref: JE028 Job Description and Person Specification Job Title: Business Analyst Post Number: HCI.C24 JE Ref: JE028 Grade: PO1 (SCP 35 39) Other payments: Service: Progression: Hours per week: Accountable to: N/A

More information

JOB DESCRIPTION Facilities Manager Soft Services. RESPONSIBLE FOR: Team Leaders and Contract Support staff

JOB DESCRIPTION Facilities Manager Soft Services. RESPONSIBLE FOR: Team Leaders and Contract Support staff JOB DESCRIPTION Facilities Manager Soft Services DIRECTORATE: Merlin Works DEPARTMENT: Facilities Management SALARY: 44,880 RESPONSIBLE TO: Head of Facilities Management RESPONSIBLE FOR: Team Leaders and

More information

ACTION TAKEN UNDER DELEGATED POWERS SUMMARY REPORT. Chief Officer: Chris Kiernan, Service Director, Education and Skills

ACTION TAKEN UNDER DELEGATED POWERS SUMMARY REPORT. Chief Officer: Chris Kiernan, Service Director, Education and Skills ACTION TAKEN UNDER DELEGATED POWERS SUMMARY REPORT Chief Officer: Chris Kiernan, Service Director, Education and Skills For authorisation: Governance Services Paul Frost 9.5.13 HR Rena Abraham 15.5.13

More information

Performance Development Review Role Profile

Performance Development Review Role Profile Performance Development Review Role Profile Position: Service Support Officer Rank/Grade: Scale 4/5 Responsible To: Senior Service Support Officer Responsible For: Service Support (Technical and Application)

More information

Manager, Procurement and Contracts

Manager, Procurement and Contracts Position description Position title: Reports to: Directorate: Contract Manager/Team Leader Manager, Procurement and Contracts Operations Date: May 2015 PHARMAC s mission Our legislative objective is: to

More information

JOB DESCRIPTION SENIOR SERVICE DESK TECHNICIAN DATE: JUNE 2015 JOB PURPOSE: Provision of customer focused ICT support on the IT Service Desk.

JOB DESCRIPTION SENIOR SERVICE DESK TECHNICIAN DATE: JUNE 2015 JOB PURPOSE: Provision of customer focused ICT support on the IT Service Desk. JO DESCRIPTION POST TITLE: POST REF: REPORTS TO: SENIOR SERVICE DESK TECHNICIAN SDT3 Deputy IT Manager DATE: JUNE 2015 JO PURPOSE: Provision of customer focused ICT support on the IT Service Desk. KEY

More information

ROLE PROFILE. Working as part of a team delivering a first class customer service to all our customers making contact with Derwent Living.

ROLE PROFILE. Working as part of a team delivering a first class customer service to all our customers making contact with Derwent Living. ROLE PROFILE Job Title: Customer Services Advisor Responsible to: Team responsible for: Customer Services Manager No line management responsibility Purpose: Working as part of a team delivering a first

More information

JOB DESCRIPTION. Principal Duties and Responsibilities

JOB DESCRIPTION. Principal Duties and Responsibilities JOB DESCRIPTION Job title: IS Service Desk Trainee Grade: Responsible to: IS Service Desk Team Leader Responsible for: None Liaises with: IS teams, Hanover Group colleagues, third party suppliers Role

More information

Customer Relationship Management (CRM) and Data Officer. Reference No: 0115 15. Grade:

Customer Relationship Management (CRM) and Data Officer. Reference No: 0115 15. Grade: Job Title: Customer Relationship Management (CRM) and Data Officer Reference No: 0115 15 Reports to: Access to Higher Education Manager Grade: D Working Hours: 37 hours per week Faculty / Service: Marketing

More information

Role Description HR Services Officer

Role Description HR Services Officer Role Description HR Services Officer Cluster Trade & Investment Agency Australian Museum Division/Branch/Unit Human Resources Location Sydney Classification/Grade/Band Clerk Grade 3/4 Kind of Employment

More information

Role Description Breakfast Cook

Role Description Breakfast Cook Role Description Breakfast Cook Cluster Agency Division/Branch/Unit Location Department of Planning & Environment Office of Environment and Heritage Taronga Conservation Society Australia Taronga Western

More information

JOB VACANCIES. Contract Management & Compliance Officer - Property Services Ref: 254

JOB VACANCIES. Contract Management & Compliance Officer - Property Services Ref: 254 JOB VACANCIES Contract Management & Compliance Officer - Property Services Ref: 254 Salary Level 7: 25,440-28,746 South Essex Homes are currently looking for a Contract Management & Compliance Officer

More information

Employability Skills Summary

Employability Skills Summary s Summary Monday, 22 November 2010 10:55 AM Version 1.2 s Summary Page 2 Table of Contents BSB10107 Certificate I in Business... 3 BSB20107 Certificate II in Business... 4 BSB30107 Certificate III in Business...

More information

JOB DESCRIPTION. Provide technical support and maintenance for college IT systems and key applications.

JOB DESCRIPTION. Provide technical support and maintenance for college IT systems and key applications. JOB DESCRIPTION POST TITLE: IT SYSTEMS ENGINEER POST REF: 15/194 REPORTS TO: COMPUTING SUPPORT MANAGER DATE: JULY 2015 JOB PURPOSE: Provide technical support and maintenance for college IT systems and

More information

Job Description Job Title: Customer Services Team Prepared by: Mike Brean

Job Description Job Title: Customer Services Team Prepared by: Mike Brean Job Description Job Title: Team Prepared by: Mike Brean Leader Business Unit: Date: 27 March 2009 Purpose of the job: Responsible for the day to day management of a team of customer service officers within

More information

JOB DESCRIPTION. Reporting directly to the Facilities Project and Admin Manager.

JOB DESCRIPTION. Reporting directly to the Facilities Project and Admin Manager. JOB DESCRIPTION 1. JOB TITLE: Administrative Assistant (Health & Safety) 2: HRMS REFERENCE NUMBER: HRMS/13106 3. ROLE CODE: FINADMIN01 4. DEPARTMENT: Facilities Management 5. ORGANISATION CHART: Reporting

More information

SHEPWAY DISTRICT COUNCIL JOB DESCRIPTION. CORPORATE DEBT OFFICER (Fixed term until 31 st March 2016)

SHEPWAY DISTRICT COUNCIL JOB DESCRIPTION. CORPORATE DEBT OFFICER (Fixed term until 31 st March 2016) SHEPWAY DISTRICT COUNCIL JOB DESCRIPTION CORPORATE DEBT OFFICER (Fixed term until 31 st March 2016) Salary: 18,558 22,485 (Grade D) Responsible to: Corporate Debt Manager Purpose of the job: To undertake

More information

Higher Apprenticeships. Professional Services Higher Apprenticeship Framework summary part 2: Audit and tax pathways

Higher Apprenticeships. Professional Services Higher Apprenticeship Framework summary part 2: Audit and tax pathways Higher Apprenticeships Professional Services Higher Apprenticeship Framework summary part 2: Audit and tax pathways June 2012 Professional Services Higher Apprenticeship g pp p The proposed Framework:

More information

ST JOHN S COLLEGE. Establishment & Estates Administrative Assistant: Grade 4 FURTHER PARTICULARS

ST JOHN S COLLEGE. Establishment & Estates Administrative Assistant: Grade 4 FURTHER PARTICULARS ST JOHN S COLLEGE Establishment & Estates Administrative Assistant: Grade 4 FURTHER PARTICULARS The College is seeking to appoint an Establishment & Estates Administrative Assistant to support the activities

More information

Position Digital Marketing Coordinator. Reports to: HSF031 Digital Marketing Manager HSF030

Position Digital Marketing Coordinator. Reports to: HSF031 Digital Marketing Manager HSF030 Position Title: Digital Marketing Coordinator No.: Title: No.: Reports to: HSF031 Digital Marketing Manager HSF030 Business Unit: Marketing & Communications Date created: September 2013 Division: Strategy,

More information

Welcome to the McPin Foundation

Welcome to the McPin Foundation Welcome to the McPin Foundation About us: Thank you for your interest in our organisation and this Senior Researcher position. Our aim is to transform mental health research to place people affected by

More information

Client Services Manager Self and contribution to Team. Information Services. Band 8

Client Services Manager Self and contribution to Team. Information Services. Band 8 POSITION DESCRIPTION Position Title: Responsible To: Responsible For Asset and Procurement Co-ordinator Client Services Manager Self and contribution to Team Position Purpose: The Asset and Procurement

More information

Highbridge Medical Centre Pepperall Road Highbridge Somerset TA9 3YA

Highbridge Medical Centre Pepperall Road Highbridge Somerset TA9 3YA Highbridge Medical Centre Pepperall Road Highbridge Somerset TA9 3YA Tel 01278 783220 Fax 01278 795486 www.highbridgemc.co.uk Job Description JOB TITLE: HOURS: REPORTS TO: ACCOUNTABLE TO: Deputy Practice

More information

JOB DESCRIPTION ASSISTANT PRINCIPAL FUNDING & PERFORMANCE REVIEW

JOB DESCRIPTION ASSISTANT PRINCIPAL FUNDING & PERFORMANCE REVIEW JOB DESCRIPTION JOB TITLE: HEAD OF FUNDING & MIS POST REF: 15/34 REPORTS TO: RESPONSIBLE FOR: ASSISTANT PRINCIPAL FUNDING & PERFORMANCE REVIEW THE DELIVERY OF AN EFFECTIVE MANAGEMENT INFORMATION SERVICE

More information

The Victorian Public Sector values dictate the way we interact with each other, with our the market and guide the way that we make decisions.

The Victorian Public Sector values dictate the way we interact with each other, with our the market and guide the way that we make decisions. POSITION DESCRIPTION Position Title: Procurement Officer New Position Department: Finance Compliance & Procurement Date: 22/10/2015 Reports to (position): Procurement Manager Grade: 5 Positions that report

More information

JOB DESCRIPTION. To provide a high level of customer care to all business users who raise faults or service requests via the Service Desk.

JOB DESCRIPTION. To provide a high level of customer care to all business users who raise faults or service requests via the Service Desk. Job Title: Service Desk Analyst JOB DESCRIPTION Job Holder: Date: Overview of role To provide a high level of customer care to all business users who raise faults or service requests via the Service Desk.

More information

Certificate III in Government PSP30112 Description

Certificate III in Government PSP30112 Description Certificate III in Government PSP30112 Description This generalist qualification covers entry-level competencies for a career in the public sector, with a particular focus on meeting the ethical and legislative

More information

Location: Market Street

Location: Market Street JOB SCRIPTION Service Area: Culture & nvironmental Protection Post Reference No: 03853, 03854, 03855 and 03856 Job Title: Section / Team : Waste Management - Operations Team Location: Market Street Grade/Salary

More information

JOB DESCRIPTION October 2012

JOB DESCRIPTION October 2012 JOB DESCRIPTION October 2012 DIRECTORATE Children s Services Head of Service area: Birth to Five Service GRADE: JOB TITLE: Support Officer (EYE) A.D. Service Area: Is this description a generic JD? Yes/No

More information

The integrated leadership system. ILS support tools. Leadership pathway: Individual profile APS6

The integrated leadership system. ILS support tools. Leadership pathway: Individual profile APS6 The integrated leadership system ILS support tools Leadership pathway: Individual profile APS6 APS 6 profile Supports strategic direction Achieves results Supports productive working relationships Displays

More information

Reports to: Information Technology Leader. Position Applications Developer Team Lead HSF080 HSF062

Reports to: Information Technology Leader. Position Applications Developer Team Lead HSF080 HSF062 Title: No.: Title: No.: Position Applications Developer Team Lead HSF080 Reports to: Information Technology Leader HSF062 Business Unit: Information Technology Date created: 07/05/2014 Division: Strategy,

More information

Standard Job Description

Standard Job Description Standard Job Description Job Title General Description Technical Helpdesk Assistant To support customers in the configuration and use of the company s software products. To assist in the promotion of the

More information

ROLE PROFILE. Performance Consultant (Fixed Term) Assistant Director for Human Resources

ROLE PROFILE. Performance Consultant (Fixed Term) Assistant Director for Human Resources ROLE PROFILE Job Title Reports to Service area No. of staff responsible for Budget responsibility ( ) Performance Consultant (Fixed Term) Assistant Director for Human Resources HR 0 None Purpose of Job

More information

POSITION DESCRIPTION, PERFORMANCE MEASURES AND TARGETS

POSITION DESCRIPTION, PERFORMANCE MEASURES AND TARGETS POSITION DESCRIPTION, PERFORMANCE MEASURES AND TARGETS Attachment 1 Position Title: Administration Assistant Responsible to: Office Manager Responsibility: Office Administration Current Incumbent: (Vacant)

More information

NOT PROTECTIVELY MARKED SOUTH WALES POLICE JOB DESCRIPTION

NOT PROTECTIVELY MARKED SOUTH WALES POLICE JOB DESCRIPTION SOUTH WALES POLICE JOB DESCRIPTION TITLE: Helpdesk Officer GRADE: Scale 4/5 LOCATION: RESPONSIBLE TO: South Wales Police Senior Service Support Officer MAIN PURPOSE OF JOB: To ensure a high quality, timely

More information

Position Description

Position Description Position Description Job title Group Section Responsible to Responsibility for staff Project Coordinator Natural Resource Operations Rotorua Lakes Protection & Restoration Programme Rotorua Lakes Business

More information

POSITION DESCRIPTION

POSITION DESCRIPTION POSITION DESCRIPTION Position Title Business Unit : Relationship Manager : Corporate Client Services Reports to (Position) : General Manager Corporate Client Services Physical Location : Auckland Date

More information

Visitor Services Supervisor Visitor & Commercial Operations Manager / Interim Head of Operations DATE JD PREPARED: October 2012.

Visitor Services Supervisor Visitor & Commercial Operations Manager / Interim Head of Operations DATE JD PREPARED: October 2012. JOB DESCRIPTION JOB TITLE: REPORTS TO: Visitor Services Supervisor Visitor & Commercial Operations Manager / Interim Head of Operations DATE JD PREPARED: October 2012. Revised June 2014 1. JOB PURPOSE

More information

Job Description: Marketing Coordinator

Job Description: Marketing Coordinator Job Description: Marketing Coordinator Positively Wellington Tourism: Positively Wellington Tourism (PWT) is the capital's official tourism organisation. It is a trust funded by Wellington City Council,

More information

Job Description Template

Job Description Template Job Description Template Job Title Payroll & Pensions Officer Directorate and Service/Department Finance & IT / Payroll 1. Main Purpose of Job To work as part of a team processing payroll data involving

More information

JOB DESCRIPTION GBS 1 ST DRAFT DRAFT V02 DRAFT V03 GBS GBS

JOB DESCRIPTION GBS 1 ST DRAFT DRAFT V02 DRAFT V03 GBS GBS JOB DESCRIPTION JOB TITLE: SERVICE DESK MANAGER DOCUMENT CONTROL VERSION DATE OF ISSUE AUTHOR REASON FOR REVISION DRAFT V0.1 1 ST NOVEMBER 2013 GBS 1 ST DRAFT DRAFT V02 DRAFT V03 31ST MARCH 2014 3 JULY

More information

Job Description. Directorate Community JD Last updated 11 June 2013 Location Colchester Hours 37.5 pw

Job Description. Directorate Community JD Last updated 11 June 2013 Location Colchester Hours 37.5 pw Job Description Job Title Administration Job Evaluation ref # TBC Team Leader Single Point of Access / Coordination Centre Directorate Community JD Last updated 11 June 2013 Location Colchester Hours 37.5

More information

Job Pack. Finance Officer (Temporary Maternity Cover)

Job Pack. Finance Officer (Temporary Maternity Cover) Job Pack Finance Officer (Temporary Maternity Cover) Contents Principal s Letter Page 3 Job Description Page 4 Person Specification Page 7 Job Advertisement Page 9 Homerton Row, London, E9 6EA T: 020 8525

More information

Role Profile. C248a. Grade H. Not required. Band/Band Range- (for career grades) Job Title Senior Asset Registrar Job No.

Role Profile. C248a. Grade H. Not required. Band/Band Range- (for career grades) Job Title Senior Asset Registrar Job No. Role Profile Job Title Senior Asset Registrar Job No. (Office Use) C248a Band/Band Range- (for career grades) Grade H Directorate Corporate Support Department Finance Assets and Efficiency Division Capital

More information

Corporate Services Directorate Number of staff responsible for 7 Budget responsibility ( )

Corporate Services Directorate Number of staff responsible for 7 Budget responsibility ( ) Role Profile template Job Title Service Desk Manager Barnet Band and scale range BBB 47-50 Reports to Head of IS Service area Corporate Services Directorate Number of staff responsible for 7 Budget responsibility

More information

JOB DESCRIPTION. TITLE: Corporate Property Manager SALARY RANGE: 55,000-70,000

JOB DESCRIPTION. TITLE: Corporate Property Manager SALARY RANGE: 55,000-70,000 TITLE: Corporate Property Manager SALARY RANGE: 55,000-70,000 JOB DESCRIPTION DEPARTMENT: Property Management Services REGION: North East / North West / Midlands / London / South ACCOUNTABILITIES: The

More information

FSPAMFPI01 Provide an administrative service for mortgage and/or financial planning clients

FSPAMFPI01 Provide an administrative service for mortgage and/or financial planning clients FSPAMFPI01 Provide an administrative service for mortgage and/or financial planning clients Overview You must be able to deal with clients as well as internal colleagues, whether you are responding to

More information

Job Description and Person Specification Learning Support Assistant (Primary)

Job Description and Person Specification Learning Support Assistant (Primary) Job Description and Person Specification Learning Support Assistant (Primary) The Lilac Sky Schools Academy Trust Job Description Post: Reports to: Liaising with: Main Purpose: Key Functions: Specific

More information

Position Description. Enterprise Agreement: Budget Responsibility: Internal:

Position Description. Enterprise Agreement: Budget Responsibility: Internal: Position Description Position Details Position Scope Title: Business Manager Air Ambulance Victoria Enterprise Agreement: Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2010

More information

Catherine Booth College: School for Learning & Development. The Salvation Army Capability Framework: Generic Matrix

Catherine Booth College: School for Learning & Development. The Salvation Army Capability Framework: Generic Matrix Catherine Booth College: School for Learning & Development The Salvation Army Capability Framework: Generic Matrix V3.0 Sep 2014 Contents ATTRIBUTES... 5 SERVICE USER PERSPECTIVE... 6 TEAM PERSPECTIVE...

More information

JOB DESCRIPTION TO ASSIST IN THE DELIVERY OF A HIGH QUALITY COLLEGE LIBRARY INFORMATION SERVICE THAT SUPPORTS OUTSTANDING LEARNING AND TEACHING

JOB DESCRIPTION TO ASSIST IN THE DELIVERY OF A HIGH QUALITY COLLEGE LIBRARY INFORMATION SERVICE THAT SUPPORTS OUTSTANDING LEARNING AND TEACHING JO DESCRIPTION POST TITLE: POST REF: REPORTS TO: LEARNING RESOURCES ASSISTANT LRCA3 COMPUTER SERVICES OFFICER DATE: JANUARY 2015 JO PURPOSE: TO ASSIST IN THE DELIVERY OF A HIGH QUALITY COLLEGE LIRARY INFORMATION

More information

Project Support Officer: Business and Administration Tobacco Free Futures

Project Support Officer: Business and Administration Tobacco Free Futures Project Support Officer: Business and Administration Tobacco Free Futures Job Title: Reports to: Accountable to: Responsible for: Principal relationships: Base/location: Project Support Officer: Business

More information

St Aloysius College ROLE PROFILE. College Principal

St Aloysius College ROLE PROFILE. College Principal St Aloysius College ROLE PROFILE Title Information Technology Support Officer Date of last review February 2014 Reports to Accountable to Incumbent Director of Finance (for practicality purposes this is

More information

Apprenticeship Standard for Paralegal (Level 3) Assessment Plan

Apprenticeship Standard for Paralegal (Level 3) Assessment Plan Apprenticeship Standard for Paralegal (Level 3) Assessment Plan INTRODUCTION This assessment plan has been designed by a range of law firms and legal departments with experience in employing paralegals.

More information

Graduate Training Profile

Graduate Training Profile Training Position Training Allowance/ Bursary Period of Training Hours/Days Required Placement Organisation Responsible to Special Requirements How to Apply Closing Date NHS Graduate Management Trainee

More information

Job Description. Supply Chain Development Manager

Job Description. Supply Chain Development Manager Job Description Job Title: Commercial Analyst Post Number(s) Grade: PO5 Department: Section: Reports to: Supply Chain Management Supply Chain Development Hub Supply Chain Development Manager PURPOSE OF

More information

Job Title: Service Desk Manager Location: To be based on any site on which Leeds City College operates Vacancy Ref No:

Job Title: Service Desk Manager Location: To be based on any site on which Leeds City College operates Vacancy Ref No: Job Description Job Title: Service Desk Manager Location: To be based on any site on which Leeds City College operates Vacancy Ref No: ER035 Salary: Grade LM1(Points 32-35) Commencing 31,006 with progression

More information

Technology Operations NI, BBC Northern Ireland Technology Operations Support Manager

Technology Operations NI, BBC Northern Ireland Technology Operations Support Manager Job Title: Grade: Department: Reports to: Server Specialist 7D Technology Operations NI, BBC Northern Ireland Technology Operations Support Manager Organisational Context The BBC is transforming the way

More information

BSBCUS501C Manage quality customer service

BSBCUS501C Manage quality customer service BSBCUS501C Manage quality customer service Release: 1 BSBCUS501C Manage quality customer service Modification History Release Release 1 Comments New release of this Qualification released with version

More information

JOB DESCRIPTION. Facilities Management PARTICIPATING JOB HOLDER(S): APPROVED BY: JOB HOLDERS: HEAD OF DEPARTMENT OR DIRECTOR: Zoological Director

JOB DESCRIPTION. Facilities Management PARTICIPATING JOB HOLDER(S): APPROVED BY: JOB HOLDERS: HEAD OF DEPARTMENT OR DIRECTOR: Zoological Director JOB DESCRIPTION JOB TITLE: SECTION: DIVISION: RESPONSIBLE TO: PARTICIPATING JOB HOLDER(S): Head of FM Facilities Management LONDON ZOO ZOOLOGICAL DIRECTOR VACANT APPROVED BY: JOB HOLDERS: HEAD OF DEPARTMENT

More information

London Borough of Havering Job Profile. Directorate: Post Number(s): Grade: SC5 Date last updated: September 2014

London Borough of Havering Job Profile. Directorate: Post Number(s): Grade: SC5 Date last updated: September 2014 London Borough of Havering Job Profile Job Title: Early Help & Youth Offending Service Intervention Worker Service/Section: Children s Services YOS/Early Help Directorate: Children s, Adults & Housing

More information

River Clyde Homes: Officer Service Desk Analyst

River Clyde Homes: Officer Service Desk Analyst Job Role: Officer Service Desk Analyst Directorate: Business Support Role reports to: ICT Manager Roles Reporting to this role: N/A Total number of team members within team: 5 Grade: River Clyde Homes

More information

Role Profile. Job No. (Office Use) A79

Role Profile. Job No. (Office Use) A79 Role Profile Job Title Team Leader Service Desk Job No. (Office Use) A79 Band/Band Range- (for career grades) Grade I Directorate Corporate Support Department ICT Division Operational Service Delivery

More information

JOB DESCRIPTION. Service Desk Technician

JOB DESCRIPTION. Service Desk Technician JOB DESCRIPTION Title: Contract type: Service Desk Technician Full Time, Fixed Term for 12 months Grade: Grade 4 Location: Reporting to: London Campus Head of Information Services MAIN PURPOSE OF JOB The

More information

JOB DESCRIPTION. 1. JOB TITLE: Administrative Assistant (Student Liaison) 4. DEPARTMENT: University Centre Shrewsbury

JOB DESCRIPTION. 1. JOB TITLE: Administrative Assistant (Student Liaison) 4. DEPARTMENT: University Centre Shrewsbury JOB DESCRIPTION 1. JOB TITLE: Administrative Assistant (Student Liaison) 2: HR REFERENCE NUMBER: HR15037 3. ROLE CODE: FINADMIN01 4. DEPARTMENT: University Centre Shrewsbury 5. JOB PURPOSE: To provide

More information

Higher Apprenticeships

Higher Apprenticeships Higher Apprenticeships Professional Services Higher Apprenticeship Sector consultation part 2: Audit and tax pathways March 2012 Professional Services Higher Apprenticeship The proposed Framework: Audit

More information

KEY RESPONSIBILITIES:

KEY RESPONSIBILITIES: 1. TITLE: FIELD MAINTENANCE MANAGER 2. CLASSIFICATION: SENIOR EXECUTIVE OFFICER (SEO) 3. DEPARTMENT: OPERATIONS 4. POSITION OBJECTIVES: 4.1. Objectives of Position: 4.1.1. To manage and provide direction

More information

IT and Corporate Services Officer Job Description

IT and Corporate Services Officer Job Description IT and Corporate Services Officer Job Description Job Title: Team: Reports to: Location: Hours: IT and Corporate Services Officer Central Services Director of Finance & Corporate Services London 35 hours

More information

Final Version April 2014 JOB DESCRIPTION. Audit and Governance Manager. Corporate Governance and Support MAIN PURPOSE

Final Version April 2014 JOB DESCRIPTION. Audit and Governance Manager. Corporate Governance and Support MAIN PURPOSE JOB DESCRIPTION POST: SERVICE: GRADE: Audit and Governance Manager Corporate Governance and Support SE1 MAIN PURPOSE The Governance Manager will form part of the Council s bronze level of management and

More information

Technical Project Manager JOB DESCRIPTION

Technical Project Manager JOB DESCRIPTION JOB TITLE: BUSINESS UNIT: REPORTS TO: Technical Project Manager ICT Manager, ICT EA GRADE: Non-EA Position DATE APPROVED: 17/12/2015 JOB SPECIFICATION SUMMARY OF THE BROAD PURPOSE OF THE JOB The Technical

More information

Compliance Officer DIRECTORATE: Corporate Services

Compliance Officer DIRECTORATE: Corporate Services JOB TITLE: Compliance Officer DIRECTORATE: Corporate Services GRADE: DIVISION: Property and Asset Management 1 JOB PURPOSE Under the general direction of the Principal Commercial and Compliance Officer

More information

Business (Development) Co-ordinator. 18,754-20,548 per annum. 37 hours per week. Business Hub. Cheltenham/Gloucester/Forest of Dean

Business (Development) Co-ordinator. 18,754-20,548 per annum. 37 hours per week. Business Hub. Cheltenham/Gloucester/Forest of Dean Post number: N230 Closing date: 22:00, Sunday 13 September 2015 Short listing date: Monday 14 September 2015 Interview date: Wednesday 30 September 2015 We are committed to ensuring all individuals are

More information

JOB AND PERSON SPECIFICATION Position Title: Education Manager Reports Directly to: General Manager Commercial. Non-EBA Senior Manager

JOB AND PERSON SPECIFICATION Position Title: Education Manager Reports Directly to: General Manager Commercial. Non-EBA Senior Manager JOB AND PERSON SPECIFICATION Position Title: Education Manager Reports Directly to: General Manager Commercial Responsible for: Member of: Grade: Team Leader Education Leadership Team Non-EBA Senior Manager

More information

GENERIC CORE MANAGEMENT CRITERIA (CMC) AND STANDARDS (SELECT WHICH ONES ARE APPLICABLE)

GENERIC CORE MANAGEMENT CRITERIA (CMC) AND STANDARDS (SELECT WHICH ONES ARE APPLICABLE) ANNEXURE B GENERIC CORE MANAGEMENT CRITERIA (CMC) AND STANDARDS (SELECT WHICH ONES ARE APPLICABLE) CRITERIA Description Generic Stards for Fully Effective Performance 1. Strategic Provides a vision, sets

More information

Overview COSCSMO12. Manage the preparation and submission of estimates, bids and tenders in construction management

Overview COSCSMO12. Manage the preparation and submission of estimates, bids and tenders in construction management Overview This standard is about managing the technical content of the tendering process. You will need to manage the tender process in terms of resources and time. You will need to ensure that resource

More information

Code of Ethics for Pharmacists and Pharmacy Technicians

Code of Ethics for Pharmacists and Pharmacy Technicians Code of Ethics for Pharmacists and Pharmacy Technicians About this document Registration as a pharmacist or pharmacy technician carries obligations as well as privileges. It requires you to: develop and

More information

Lecturer in Psychology and Anthropology. A C 20,899-30,948 per annum, pro rata. Head of Sixth Form/ Director of Academic Studies

Lecturer in Psychology and Anthropology. A C 20,899-30,948 per annum, pro rata. Head of Sixth Form/ Director of Academic Studies Post number: K139 Closing date: 10.00 pm, Sunday 20 th May 2012 Interview date: 28 th May 2012 We are committed to ensuring all individuals are valued and work in a safe environment, promoting the ethos

More information

Middlesbrough Manager Competency Framework. Behaviours Business Skills Middlesbrough Manager

Middlesbrough Manager Competency Framework. Behaviours Business Skills Middlesbrough Manager Middlesbrough Manager Competency Framework + = Behaviours Business Skills Middlesbrough Manager Middlesbrough Manager Competency Framework Background Middlesbrough Council is going through significant

More information

Module 2 An Introduction to. The Performance Appraisal System

Module 2 An Introduction to. The Performance Appraisal System Module 2 An Introduction to The Performance Appraisal System Introduction THE PERFORMANCE APPRAISAL SYSTEM: We all want to get better results from the work we do - as individuals, as teams and as an organisation.

More information

Head of Engineering Job Description

Head of Engineering Job Description Head of Engineering Job Description (Job Code and Level: E006) Definition: Overall responsibility and accountability for the Engineering function across the UK which will include people and budgetary management.

More information

NHS KSF Outline for Assistant Librarian North Essex Hospitals' Library and Information Service Colchester General Hospital

NHS KSF Outline for Assistant Librarian North Essex Hospitals' Library and Information Service Colchester General Hospital Job title: Assistant Librarian, training and services Accountable to: Library Services Manager NHS KSF Outline for Assistant Librarian North Essex Hospitals' Library and Information Service Colchester

More information

2: HRMS REFERENCE NUMBER:

2: HRMS REFERENCE NUMBER: JOB DESCRIPTION 1. JOB TITLE: Helpdesk Supervisor 2: HRMS REFERENCE NUMBER: HRMS/HRMS13310 3. ROLE CODE: FINDACO 4. DEPARTMENT: Facilities Management 5. ORGANISATION CHART: Post will report to the Head

More information

JOB DESCRIPTION. 5. ORGANISATION CHART: Reports to the Institute of Medicine Administrator. Institute of Medicine Directors

JOB DESCRIPTION. 5. ORGANISATION CHART: Reports to the Institute of Medicine Administrator. Institute of Medicine Directors JOB DESCRIPTION 1. JOB TITLE: Administrative Assistant 2. HRMS REFERENCE NUMBER: HR14132 3. ROLE CODE: FINADMIN01 4. DEPARTMENT: Institute of Medicine (IoM) 5. ORGANISATION CHART: Reports to the Institute

More information

BSB40812 Certificate IV in Frontline Management

BSB40812 Certificate IV in Frontline Management BSB40812 Certificate IV in Frontline Management Course information and vocational outcomes This nationally accredited qualification reflects the role of individuals who take the first line of management

More information

Position Profile. Council s Mission. Organisation Chart

Position Profile. Council s Mission. Organisation Chart www.gdc.govt.nz Post Holder:... Position Profile Position Title: IT SERVICE DESK ANALYST (Fixed Term Two Years) Reports to: Information Technology Team Leader Department: Finance & Information Section:

More information

Director of Human Resources

Director of Human Resources POSITION DESCRIPTON POSITION: Director of Human Resources STATUS: Contract 5 Years, commencing January 2014 TIME: LOCATION: VISION / CONTEXT: Part-time (0.8FTE averaged over the full year). Either full-time

More information

Operations. Transport Officer OP199. Operations Manager. Administration Officer

Operations. Transport Officer OP199. Operations Manager. Administration Officer Job Description Service Job Title Post No Salary Grade Operations Transport Officer OP199 E Hours 37 Responsible to Responsible for Operations Manager Administration Officer Purpose of Post: To support

More information

HR Operations Partner. Purpose of the Role

HR Operations Partner. Purpose of the Role Role: Responsible To: Responsible For: Location: HR Operations Partner HR & OD Manager HR staff Liverpool Purpose of the Role To provide an effective and efficient service to the People Services Team and

More information

Standards of Conduct and Practice for. Social Care Workers

Standards of Conduct and Practice for. Social Care Workers Standards of Conduct and Practice for Social Care Workers NOVEMBER 2015 Introductory Notes About us The Northern Ireland Social Care Council (NISCC) was established in 2001 as the regulatory body for the

More information

Education Business Partnership

Education Business Partnership OCTAVO PARTNERSHIP ROLE PROFILE AND PERSON SPECIFICATION TEAM: JOB TITLE: Education Business Partnership EBP Lead Consultant June 2015 ROLE PROFILE Job Title: EBP Lead consultant Grade Range: Grade 10

More information

JOB PROFILE. Deputy Finance Manager

JOB PROFILE. Deputy Finance Manager JOB PROFILE Deputy Finance Manager POSITION TITLE: Deputy Finance Manager DIRECTORATE:CSF DIVISION:EDUCATION PAY LEVEL: SECTION:SWISS COTTAGE SCHOOL REPORTS TO: Finance Manager JOB PURPOSE The postholder

More information

Job Description. Management Assistants, Team Administrators and Business Support Apprentice. Head of Integrated Governance

Job Description. Management Assistants, Team Administrators and Business Support Apprentice. Head of Integrated Governance Job Description Job Title: Reference No: Organisation: Department: Business Support Manager NHS Vale of York Clinical Commissioning Group Corporate and Governance Base: West Offices, Station Rise, York,

More information

Target Tracker Helpline & Technical Support Officer

Target Tracker Helpline & Technical Support Officer Job Title: Target Tracker Helpline & Technical Support Officer Job Grade: Band 2 to middle of Band 3 Directorate: Job Reference Number: Schools, Children & Families P00587 The Role To provide a daily high

More information