MANAGER, HUMAN RESOURCES CONSULTING JOB & PERSON SPECIFICATION NOVEMBER 2010

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1 MANAGER, HUMAN RESOURCES CONSULTING JOB & PERSON SPECIFICATION NOVEMBER 2010

2 POSITION TITLE Position Title: Manager HR Consulting Position Number: 3520 Faculty/Division: Division of Services and Resources Classification: HEO9 No. Direct Reports 7 & Highest Classified Position: HE07 FTE: Position Summary: Reports to: (Title) Associate Director, Organisational Development and Strategy School/Branch: Human Resources Fixed: Continuing x Discipline/Unit: Organisational Development and Strategy The Human Resources Branch coordinates activities associated with the recruitment, development and promotion of staff; provides advice and support on employee and industrial relations and workforce planning; administers contract, payroll and superannuation services; implements OH&S and equity activities, policy and training in order to achieve the University of Adelaide s strategic objectives. Position Characteristics: The Manager HR Consulting is responsible for leading a team of 7 Consultants. The HR Consulting team provides expert human resource management advice, support and guidance on case management, change management, recruitment and HR issues within designated portfolio(s); and provides HR tools to assist business areas to effectively manage their staff and achieve their strategic direction. Scope The Human Resources Branch is contained within the Division of Services and Resources and serves a client base of approximately 3,500 staff. Approvals: Head of School / Branch Manager Significant internal/external relationships Special conditions Delegations Head of School / Branch Manager Name: Signature: Under broad direction, the Manager HR Consulting is responsible for the leadership of 5 HR and 2 Recruitment Consultants. Faculty and Division Executive Managers HR Leadership Team Relevant Government Departments External Service Providers Employer and employee associations Out of standard work hours as required Occasional interstate travel Delegations according to the Delegations Table Acting Director Human Resources Name: Signature: Date: Date: Acknowledgement of Incumbent I have read and understood the requirements of the position Name:(please print) Signature: Date:

3 Key Responsibilities and Outcomes 1 Effective people management of the Human Resources Consulting and Recruitment Services Teams 2 An active member of the HR Leadership Team 3 Develop effective partnering relationships with internal and external clients and stakeholders 4 5 Provide strategic HR advice to management on complex HR issues to empower them with the knowledge and skills to manage staffing situations effectively and independently Facilitate change management within the University to ensure to ensure everyone in the organisation is ready, willing, and able to appropriately perform their role in the new environment. 6 Facilitate, advise and consult with managers and supervisors for successful case management POSITION TITLE Manage and coach staff to provide effective consulting services to University management by undertaking team planning, defining position requirements, recruiting to those positions, implementing PDR, proactively recognising achievement and undertaking succession planning. Develop a practical understanding of contemporary HR management, ER and organisational development issues within the team. Active contribution to HR Leadership Team and wider Branch strategy initiatives and provision of relevant information back to the team in an appropriate way. Contribution to strategic and business planning. Active participation in Branch events and development days to ensure the agreed objectives are met. University Management actively seeks HR input on all strategic planning and decisions. A consultancy based model of HR Service delivery is fostered across a diverse organisation to provide exceptional service. Develop and maintain agreed service standards to key clients. Identify trends and common issues across the University and work with stakeholders to develop organisationally-relevant strategies. Lead and mentor the HR Consulting and Recruitment Services teams on the provision of HR advice on all matters. Ensure all Faculty and Division Management will be provided with timely, consistent, specialist HR advice with respect to Employment legislation, Certified Agreement, HR Policies, guidelines and HR best practice through the HR Consulting and Recruitment Services teams. Assist managers to analyse and interpret workforce data to make sound strategic decisions. Ensure expert employee relations advice is provided to the business in conjunction with the Employee Relations team. Partner and coach managers to undertake successful change management activities. Take a lead role in the development of change management toolkits and resources to support managers. Utilise strong conceptual and analytical capabilities to interpret and influence the organisational environment to effect change in management practices. Ensure effective communication to other HR teams to implement any staffing changes. Facilitate, advise and consult with supervisors on successful case management including coaching, facilitating, mediating, negotiating and investigating issues in a timely, proactive manner. Coach the HR Consulting team on early intervention case management. Identify the need and recommend external service providers where

4 Criteria 7 Provision of leadership and implementation of HR projects both within the HR Branch and across the organisation Capabilities and Behaviours Leadership POSITION TITLE appropriate. Ensure effective administration and reporting of case management issues by the HR Consulting team. Ensure timely interaction with the Workplace Relations, Employee Services, Health Safety & Wellbeing teams (and relevant external parties) to achieve a coordinated approach to all case management issues. Transfer understanding of workplace relations to managers and supervisors individually and through the HR Consulting team. Promote successful mediation, negotiation and facilitation of sensitive people matters to ensure early intervention. Implement and follow standard administrative practices and principles including EEO, OHS&W and records management. Lead complex projects and manage resources to achieve corporate objectives in a timely manner and within budget. Lead process improvement projects across the team and HR Branch. Contribute to the development of HR systems and processes and help lead the implementation to facilitate organisational change/development. Provides open leadership and effective communication during change Builds and supports team resilience in changing times Maintains clarity and focus on outcomes in turbulent situations Demonstrates willingness to modify a strongly held position in the face of new information Presents information persuasively, with skill and power, seeking to influence an audience of critical importance to the University, profession or discipline (e.g. conference presentation). Uses political astuteness to negotiate and reach agreement at a senior level on complex issues Empowers others, establishing clear responsibilities and accountabilities and equally valuing all team members. Encourages calculated risk taking by staff and allows individuals to learn and grow from mistakes. Challenges performance gaps across multiple levels and provides constructive feedback and coaching. Celebrates success achieved in all areas of the business. Actively uses information gathered from relationships to contribute to the University strategy. Establishes strong external networks to support University goals. Develops and utilises networks at a strategic level. Fosters a culture of openness and flexibility.

5 Service Focus Achievement Drive Team work POSITION TITLE Is proactive in anticipating client needs where possible. Manages operations with a continual focus on the impact of decisions and actions on clients. Manages complex client relationships. Sets and tracks measures of client satisfaction to continually improve service provision. Builds strong relationships with key clients. Demonstrates and promotes a quality service culture by consulting and involving clients, colleagues and stakeholders. Builds a culture of continuous improvement within teams. Sets challenging and realistic goals and clear measures of success for themselves and their teams Identifies and handles impediments to achieving outcomes Delivers excellent outcomes within deadlines Demonstrates a passion for excellence and celebrates achievements Creates an environment where team members have input into the discussion does not dominate. Involves all team members in planning and setting clear goals and standards. Develops team culture where individual members are valued and recognised for their diverse skill sets. Provides feedback to team members on their performance and develops action plans to develop performance. Keeps team members informed of relevant issues impacting on them or their work.

6 POSITION TITLE Knowledge and Experience Essential Significant experience working across all relevant aspects of contemporary Human Resource management including Recruitment, Remuneration and Benefits, OHS&W, Equity and Diversity, Workplace Relations and Organisational Development. Experience working in a internal consultancy/partnership model; Experience in the provision of expert professional/technical advice to support decision making; Knowledge of federal employment legislation and demonstrated experience in accurately interpreting and pragmatically applying employment law in the workplace; Experience in the resolution of disputes, grievances and other workplace relations situations between staff, unions and management; Experience in leading and partnering change management; Experience in developing and implementing policies; Demonstrated experience in developing and managing professional staff. Desirable Sound knowledge of the Australian higher education sector and the distinctive profile of the University of Adelaide. Qualifications Tertiary qualifications in a human resources area or equivalent skills and knowledge. Equivalent skills and knowledge would equate to significant and relevant work experience as a senior HR practitioner encompassing core areas of human resource management. Occupational Health, Safety and Welfare Requirements University Expectations All Supervising staff are required to implement and maintain the University s OH&S Management System in areas under their control ensuring compliance with legislative requirements and the established Performance Standards. All other staff will assist the Head of School/Branch to create and maintain a safe and healthy work environment by working safely, adhering to instructions and using the equipment provided in accordance with safe operating procedures. Where appropriate, staff will initiate and participate in worksite inspections, accident reporting and investigations, develop safe work procedures and provide appropriate information, instruction, training and supervision. Staff will also inform the Head of School/Branch of any unsafe working practices or hazardous working conditions. All staff are expected to: Contribute to the efficient and effective functioning of their team or work unit in order to meet University objectives. This includes demonstrating appropriate and professional workplace behaviours in accordance with the Code of Conduct, providing assistance to team members if required and undertaking other key responsibilities or activities as directed by one s supervisors; Participate in the Planning Development and Review Process which includes a regular review of their performance against the responsibilities an performance objectives associated with the role and demonstration of appropriate behaviours which reflect a commitment to the University s values and strategic directions; Perform their responsibilities in a manner which reflects and responds to continuous improvement; and Familiarise themselves and comply with the University s Occupational Health and Safety, Equity and Diversity and other relevant University Policies and procedures.

7 HOW TO APPLY Applications in Word format only should be forwarded to Bernie Dyer by to Telephone enquiries are welcome to Bernie on (08) Applications close. Please Note Your application will be automatically acknowledged by a return .

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