Inquilab Housing Association. Job Profile

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1 Inquilab Housing Association Job Profile Post: Salary Scale: Reporting to: Governance and Research Officer c 32,640, pa plus up to 10% PRP Head of Governance JOB PURPOSE: To oversee and support the governance and integrity policies and processes (in particular relating to manage the Association s data, developing and implementing support systems and practices which facilitate compliance with information law, information security good practice, as well as corporate responsibility for strategic information governance), and to contribute to the development of relevant policies and processes. Key Accountabilities 1. Ensure appropriate data and compliance information is captured, analysed and reported in the management system. 2. To support the Head of Governance to lead on the strategy and planning of the Association s information management practices. 3. Overall responsibility for the Association s adherence to information legislation, including Freedom of Information Act, Environmental Information Regulations, Data Protection Act, Copyright Act, etc. 4. Managing data transfers ensuring the integrity of the Associations data and information 5. Maintain a good understanding of the Association s policies as they relate to research and knowledge exchange 6. Contribute to the development of the policy environment through the managers and lead relevant areas of policy relating to research 7. Working with others to identify any data protection / compliance risks with work being undertaken and developing and managing plans to improve and implement Inquilab data protection controls around IT systems and processes. 8. Providing advice and support to the managers and colleagues as required on data integrity. 9. Liaising with the information commissioner s office as required obtaining clarification on data protection matters. 10. Ensuring that any risks are reported immediately and summarised at agreed intervals to the Head of Governance.

2 11. Ensuring the managers are aware of sectorial changes 12. Manage the Information and Records Management service to ensure that a high quality customer-focused and continually improving service is delivered. 13. Ensure that the Association s information management approaches remain up to date, to influence professional developments, and to enhance the Association s reputation. 14. Conduct periodic internal reviews or audits to ensure that compliance procedures are followed. 15. Conduct the internal investigation of compliance issues and ensure that identified compliance issues are followed up and acted on. 16. Develop and maintain an understanding of critical regulatory and compliance requirements and/or policy issues to be able to brief senior management 17. Responsibility assessing product, compliance, or operational risks and develop risk management strategies. 18. Disseminate written policies and procedures 19. Advise on solutions to mitigate data protection and compliance risks. 20. Work with other staff to improve the effectiveness and efficiency of the organisation and its services. Operation of relevant information systems to capture, manage and report on research and knowledge exchange activity. 21. Contribute to the regular review and development of internal procedures and systems. 22. To undertake other duties as may be required by the Head of Governance

3 Inquilab Housing Association Technical Competencies Governance and Research Officer Education & Qualifications A Level or Equivalent High intellectual calibre, evidenced by a professional qualification in information or records management, and career achievements Knowledge Experience Excellent knowledge and understanding of UK information legislation, and of contemporary issues in information legislation policy. Good knowledge of copyright, intellectual property rights and licensing issues. Capacity to formulate and offer clear and practical advice on complex FOI/EIR requests. Experience of working with a diverse range of individuals and organisations. Experience of developing and managing databases and information systems within an information service. Experience of training users in using information systems. Excellent Project management experience. Experience of working to tight deadlines Skills & Abilities Excellent interpersonal skills IT literate, MS Office applications, database management Excellent interpersonal skills, including ability to develop effective relationships with staff/external stakeholders, and an excellent customer focused approach to service delivery. Attention to detail Ability in interpreting complex information legislation issues. Ability to persuade employees to comply with legislation which some may see as additional bureaucracy competing for scarce resources. Able to negotiate with, persuade, advise and influence senior managers and staff on information legislation policy issues, both proactively for future developments and responsibly on specific/current issues. Excellent written and oral communication skills.

4 Excellent organisation skills including ability to manage multiple tasks and projects and an ability to prioritise and work to deadlines. High level of competence in word processing, spreadsheets, office administration systems and electronic media. An up-to-date understanding of new and emerging technologies and the scope for exploiting them. Ability to develop relevant contacts, to facilitate collaboration and capture emerging best practice. Excellent customer care and quality assurance Excellent time and project management able to manage competing demands. Ability to represent team/service. Excellent communication and presentation skills (both written and oral) Able to show initiative and engender credibility Ability to develop systems and processes to manage and deliver required objectives Highly developed analytical and problem solving skills Excellent project management skills with the ability to work to tight deadlines and manage multiple projects and conflicting priorities. Governance and Research Officer Other Requirements Business Continuity This role has been identified as an Essential Business Continuity Role Evenings and weekends The post holder may be required work occasional evenings and weekends.

5 Inquilab s STARS Values The Values that you will be expected to exhibit in your role are detailed below. Inquilab s STAR Values Measurements for role Values Self- Awareness Trust Accountability Respect Service Additional Values Values Teamwork Definition Awareness of one's own behaviour, values, attitudes, strengths and weaknesses and their alignment with Inquilab s expectations and standards. In addition to, the ability to reflect on one's behaviour and change them to align with the expectation of Inquilab. Being honest, open, demonstrating integrity and taking ownership to do what we say we will do. It s about understanding the organisation s values in being open and honest with customers and stakeholders; understanding how our actions impact on the organisation and others and demonstrating a personal value system when faced with difficult situations. Taking ownership and responsibility and being open to receiving feedback and complaints graciously and non-defensively. It is about committing to get things right, saying sorry and putting them right where appropriate. It is about acting professionally at all times, understanding the vision, mission and values of the organisation, committing to its standards, promoting these to customers and understanding how our actions impact on the organisation. Showing care, commitment, fairness and professionalism; understanding, encouraging and embracing diversity and treating others with dignity by understanding and working to the organisation s equality and diversity commitment to its customers and/or staff. It is about treating everyone with respect and being open to new ideas, seeking to be well informed about different value and belief bases, opinions and customs and being receptive to the positive contribution others can make. It is about understanding that people (customers and colleagues) have differing needs and responding to these appropriately. This competency is about providing services our customers value and we are proud of. It s about knowing and anticipating your customers needs and having the knowledge and ability to meet or exceed those needs and expectations. It is about ensuring the basic standards of good customer service are in place and then improving on those standards, taking responsibility and taking action always with the customer in mind. It is ensuring a strong focus on customer satisfaction is always evident in service delivery and constantly looking for new ways to please the customer, showing a desire to achieve excellence. Definition The ability to develop and maintain effective and supportive relationships within an organisation is key to meeting targets and to creating an active and enjoyable working environment. Creating a team ethos, with a real sense of cooperation, in which everyone is committed to achieving the Association s objectives, is vital to Inquilab s growth and continued success.

6 Performance Measures Governance and Research Officer Customer Experience Value for Money Improving Performance To provide a first class service that meets or exceeds customer expectations. To identify and implement services/processes that will enable the function to work more efficiently. To support the business to improve staff performance and subsequently business performance against KPIs/ Scorecard targets To identify, collaborate on, communicate and implement improved working methods in line with best practice and appropriate progressive developments in the housing field.

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