Imperial College London. Job Description. Information and Communication Technologies Division

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1 Imperial College London Job Description Job Title Department / Section Location Reporting To Working Closely With Senior Business Analyst Information and Communication Technologies Division South Kensington Campus Programme Manager ICT Project Teams Level Professional Services Level 4 and 5 Working Hours Open / Fixed-Term Not normally less than 35 hours per week Permanent Job Purpose Responsible for the functional and business development, the enhancement, implementation and support of various business systems, specifically within a project lifecycle. Responsible for the analysis, design and recommendation of solutions to meet customer needs with particular emphasis on identifying and managing against business benefits. Working with analysts from the business streams and IT support, the job holder will define strategic, tactical and operational requirements and ensure that the solutions to these requirements are in line with the programme strategy and add value to the customer. Scope Business analysts may work individually or as part of a project team and are responsible for working with the users to set expectations, identify business improvement opportunities, scope, gather requirements, create specifications, lead workshops and create testing and training strategies. The role will involve analysis, design and specification of solutions as well as management of day to day issues, customer liaison and some project management.

2 Job Description Level 4 Responsibilities & Activities: Requirements and Solution Design: Works with other Analysts, customers and ICT Managers to understand solution requirements. Creation of functional design specifications, detailed requirements and use cases ensuring that operational and support considerations are taken into account. Workshop facilitation for requirements gathering. Apply workflow and process flow design. Provides input to the project planning processes, provides estimates to Project Managers, participates in team meetings and provides regular progress updates. Adheres to system design process and life-cycle standards and, contributes to and recommends improvements to them. Identification of relevant business owners & system users. Translation and link between technology and business. Produce training strategies, scripts, presentations and set-ups. Provide gap analysis. Testing strategies, scripts, performance and set-ups: Undertake: o Usability testing o Interface testing o Data reconciliation testing o Functional testing Manage: o Load and performance testing o Accessibility testing and security testing Support Reviews the effectiveness of the delivered solution making recommendations for improvement as appropriate. Support and rollout handover. Process base lining and re-engineering.

3 Level 5 Responsibilities & Activities In addition to the duties outlined in the Level 4 job description, the Level 5 post holder is also to take responsibility for the following: Client Management Work with business customers and Project Managers to prepare business cases and total cost of ownership / benefit assessments in justification for new projects or solutions. Management of project inter-dependencies between different parts of the organisation and between project streams. Assist in the organisation and delivery of projects. Working closely with users to analyse existing business models and flows of data and design appropriate IT solutions. Analysis and Design Analyses business requirements relating to tactical, strategic and operational reporting and produces solution designs in accordance with the business strategy. Works with the technical delivery and support teams on development and support of applications and solutions. Works with Business Process Tools to deliver user front-end functionality. Monitors and surveys user opinion and identifies information management improvements and opportunities to improve the appropriateness, effectiveness and efficiency of data and information usage. Taking a lead on tool selection and analysis methodology. Configuration management. Ensure project deliverables are to agreed standard of quality and with specified constraints of time and cost. Risk and Issue log management. Change control management. Formulate standards and best practices with other analysts. Analysis and re-engineering of business processes and identification of opportunities for business change. Analysis of business benefits and how they will be realised. As job descriptions cannot be exhaustive, the post-holder may be required to undertake other duties which are broadly in line with above key responsibilities. Imperial College is committed to equality of opportunity and of eliminating discrimination. All employees are expected to adhere to the principles set out in the Equal Opportunities in Employment Policy, Promoting Race Equality Policy and Disability Policy and all other relevant guidance/ practice frameworks.

4 Person Specification for Levels 4 & 5 Essential Personal Capabilities The following general capabilities will be required for both levels: Good interpersonal and organisational skills. Ability to communicate effectively and clearly to both technical and business staff. A team player who can balance need, risk and pragmatism when developing solutions and the ability to persevere. Identify the work required and either organise, facilitate or perform the work. Good analytical skills, structured and methodical approach, highly organised. Able to simultaneously manage multiple varied activities. Ability to translate and clearly document requirements to both technical and nontechnical staff. Ability to manage user expectation. Ability to work effectively with external service providers. Good diplomacy skills coupled with an objective nature. For Level 5 only: Excellent organisational, planning and risk management skills, with the ability to bring discussions to a decision making end. Self-motivated and enthusiastic individual with the ability to think laterally. Ability to influence others using own best practice. Specialist Skills and Knowledge The successful candidate at both levels must be able to show that they have relevant practical experience in the following: Exposure to relevant systems for the role. Working in an IT or customer service environment. Project environments, preferably involved in a range of technical projects in a university and / or human resources environment would be an advantage. Experience in a variety of project management methodologies and tools e.g. Agile, Prince2, MS Project. The key stages and processes involved in the implementation of a project having used project development life-cycle methodologies, best practice and quality standards. Analysing and understanding business functions and processes. Knowledge of Business process tools. Process design and delivery. Documentation of functional and design specifications Data analysis. The principles of applications and solutions. System rollouts and deployment tasks. For Level 5 only: Comfortable with workshop leading and test / training facilitation.

5 Formal business analysis qualification or certification. Substantial experience of analysis, design and ability to make recommendations to successfully meet customer needs. Substantial experience of functional and business development, the enhancement, implementation and support of various business systems within a project life cycle.

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