Programmes and Performance Manager (PPM)

Transcription

1 Job Description Post: Reporting To: Programmes and Performance Manager (PPM) Contracts Manager (CM) Responsible For: Effective delivery of business operations and contractual performance of Welfare to Work contracts, specifically Steps to Success. Main Contacts and Key Relationships: Contracts Manager, Operations Director, sub contract / partnership managers, Job and Benefits Office contacts, local external stakeholders, employers, the centre team, Central Office functions (e.g. HR, Estates, Finance). Job Context: The Steps to Success (S2S) programme will deliver a range of employability support for jobseekers referred to us via Jobs and Benefits offices across Bangor and Newtownards. S2S will support jobseekers across the full range of benefit strands in accessing timely and focused support such as employability coaching, vacancy matching and mentoring to ultimately move into sustained employment. Job Summary: The PPM s primary aim is to ensure the effective running of centre based programmes to the satisfaction of the S2S Prime Contractors (Ingeus) and the Department for Education and Learning (DEL) whilst also in line with the Company s ethos and values. The PPM must be target orientated and is responsible for ensuring achievement of performance targets on all programmes in their centre and must be competent at formulating and implementing improvement strategies. The PPM will also be responsible for the performance management of all centre based staff, ensuring the individual achievement of KPI s. The PPM will require strong leadership and people management skills and must be able to multitask and manage a variety of complex tasks whilst ensuring effective teamwork. The PPM must ensure value for money in all areas of their centre expenditure and also the profitability of their contracts by careful and accurate budgeting, planning, operation and delivery of targets. Main Duties: The PPM is responsible for ensuring the achievement of S2S targets across centres they are accountable for. Formulating effective improvement plans where necessary. Responsible for the effective line management and performance management of all centre staff. Conducting regular reviews and instigating any required remedial

2 action to rectify under performance, to include timely escalation of any issues to Senior Management and HR. To understand and ensure achievement of our obligations under all Contracts we hold and ensure all team members are aware of these. To act as the primary local contact with Ingeus, to oversee contractual audits and inspections, working with Ingeus where necessary to formulate improvement plans. To attend meetings with Ingeus and key stakeholders as necessary, building excellent working relationships with contract holders, supply chain managers/partnership managers. Oversee and ensure contractual quality and compliance working with the Quality and Compliance Coordinator to investigate and take actions following receipt of internal monitoring reports. Ensure that quality is considered at every step of delivery and encourage and promote continuous improvement. To provide MI relating to programmes and centre performance through submitting management reports on a timely and accurate basis. Oversee the administration function to ensure contractual compliance is achieved along with adherence to HR, H&S, Equal Opportunities and other relevant company policies. Responsible for effective people management including motivation of staff, maintaining team dynamics, setting SMART objectives and managing staff expectations. Accountable for continuous staff development across centres, conducting regular performance reviews. Provide input into assessment of skills and qualifications required by staff to achieve effective performance levels and to ensure correct staffing levels are maintained as specified in the contract. Responsible for the implementation of HR processes and procedures in a timely manner and ensuring staff entitlements and obligations are managed and implemented effectively following appropriate advice and support from the Central HR function. Responsible for formulating strong links with local stakeholders to include but not limited to JBO s, Employers, Colleges, Learn Direct, Recruitment Agencies and other employer forums. Promoting Armstrong Works, actively seeking business development opportunities. Be responsible for the effective management and assessment of risk, ensuring the safety and security of the site, the application of safe working practice and maintenance of equipment and furniture. Responsible locally for overseeing Health and Safety issues in liaison with the central estates function, including accident and incident reporting and the management and assessment of risk ensuring safe working practices. Responsible for upholding the highest level of Information Security awareness and Data Protection compliance, ensuring adherence to Company ISMS Policies and

3 Procedures. Reporting any potential weaknesses to the Information Security Manager for investigation. General: To carry out the duties of the post in line with the organisations policies and procedures including equal opportunities, safeguarding and health and safety and to ensure that staff act within these policies and procedures at all times To carry out such relevant and appropriate duties commensurate with the framework of the post and grade that from time to time may be required by management in consultation with the post holder. Owing to the nature of the work, to work outside the normal contractual hours of the post for which time off in lieu will be considered. To carry out the duties of the post or other appropriately directed duties on any site or external location as may be required. This job description is subject to regular review in accordance with changing organisational needs.

4 Person Specification Programmes and Performance Manager Essential Skills & Knowledge Essential Desirable 1 Excellent leadership skills, with experience of leading, motivating and inspiring a large team across sites 2 Demonstrable people management skills, including performance management, motivation, recruitment and training and development 3 Target driven, with demonstrable success in a previously targeted role 4 Excellent communication & interpersonal skills, skilled at building relationships with Staff, Contractors, Senior Managers and Jobseekers 5 Skilled at using Excel/MI Systems for reporting purposes and adept in use of MS Office, and Internet. 6 Working knowledge of Steps to Success or other Welfare to Works contracts (DWP, DEL, ESF) 7 Knowledge and understanding of H&S practice and procedures including assessment and management of risk and the application of safe working practices Experience, Qualifications and Training Experience of working in a target orientated, payment by results environment with ability to demonstrate setting and achieving personal and team targets Experience of collating, analysing and reporting Management Information in a timely fashion. Experience of ensuring effective quality of provision, contractual compliance and an excellent levels of customer service Literacy and numeracy qualification at Level 2 or above Management qualification to NVQ Level 3 or above, or willingness to undertake study Work Related Circumstances Ability to travel between sites in Northern Ireland with travel to England based Head Office as required Committed to promoting equal opportunities across the business and areas of responsibility Full driving license with access to own vehicle

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