Recruitment and Helpdesk Co-ordinator EHA3134

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1 It is important to note that this job description is a guide to the work you will be required to undertake. It may change from time to time to meet the needs of the service. It does not form part of your contract of employment Job description for the post of Recruitment and Helpdesk Co-ordinator EHA3134 Fixed term for 3 months The post holder will be: Accountable to: Responsible to: Responsible for: Director of Human Resources HR Manager Recruitment and Evaluation Helpdesk and Recruitment Team Main Purpose of the Post The post holder will effectively manage the workload and staffing resources within the Recruitment and Helpdesk team, providing regular constructive feedback to ensure efficient and effective systems are operated in accordance with service level agreements and audit checking systems are in place to ensure quality standards are maintained. The post holder will have primary responsibility for advising and delivering on all aspects of recruitment and writing adverts for staff vacancies across the University. Additionally, a key responsibility of the role is to be the main contact with the University s external advertising partner, to ensure that high quality, professional and effective advertising is placed in appropriate media in accordance with University branding, budgets and agreed time-scales. Main Duties & Responsibilities 1. To oversee, review and further develop the Recruitment and Selection process a) Responsible for writing and ensuring the advertising of all staff vacancies in a accurate and timely manner. Liaising with the external advertising agency to create high quality, professional and cost-effective advertisements in appropriate media. b) To plan and organise the programme for recruitment and selection ensuring efficient use of resources in line with agreed institutional procedures. 1

2 c) To adopt a pro-active approach to liaison with Managers and advise them appropriately on the recruitment process and associated documentation including advertisements, job descriptions, job evaluations and selection procedures. d) To ensure that appropriate recruitment authorisations and associated documents are completed accurately and are signed off by budget holders and authorised by Directorate. e) To monitor the advertising budget providing accurate and timely reports as and when required. To have responsibility for financial payments via the Efin system ensuring that information is recorded accurately. f) To oversee the recruitment and appointment process, to ensure timely and accurate pre-employment processes are completed in accordance with service level agreements. g) To oversee the Associate Tutor process ensuring all actions relating to, e.g. hours worked monitoring, contracts and terminations are completed timely and accurately. h) To be a nominated counter-signatory for applications for CRB disclosures and ISA enquiries. i) To regularly sit on Interview Panels for the recruitment to roles across the University. j) To provide support for the development and management of the University s Employer Brand and to support the strategic aim to be an Employer of Choice. k) To maintain and apply specialist relevant knowledge to recruitment and selection processes e.g. equality and diversity, immigration, employment contracts, writing adverts l) To assist in the further development and effective use of rigorous selection testing methods, to ensure the best candidates are appointed. m) To assist in the development of the Recruitment Web Pages. 2. Team Management n) To effectively manage the workload and staffing resources within the team ensuring that individuals within the team are provided with opportunities for self-development and ensuring that efficient and effective systems are operated within the team. o) To pro-actively develop direct reportees, operating performance reviews, personal development plans and providing constructive feedback to enable their optimum performance. 2

3 p) To ensure that systems and processes operated by the Recruitment and Helpdesk Team are regularly monitored, updated and audit checked to ensure quality standards are maintained. q) Regular monitoring, reporting and reviewing of recruitment activities, trends and forecasting. 4. Other Duties a) To support the HR Manager in the operation of their role as and when required b) To demonstrate exceptional customer care when dealing with all customers. c) To make a positive contribution to the work and further development of the Human Resources team. d) To undertake any other duties as deemed appropriate by the Director of Human Resources or Head of HR. In addition to the above all Edge Hill staff are required to: Adhere to all Edge Hill University s policies and procedures, including Equality and Diversity and Health and Safety. Respect confidentiality: all confidential information should be kept in confidence and not released to unauthorised persons. Undertake appropriate training and development as required. Participate in Edge Hill University s Performance Review and Development Scheme. Adhere to Edge Hill University s environment policy and guidelines and undertake tasks in a sustainable manner Salary: Grade 5, Points ,652-23,661 per annum Hours: per week - working flexibly according to the requirements and responsibilities of the role. Fixed term for 3 months Candidates should note that they will be shortlisted based on information provided on the application form with regard to the applicant s ability to meet the criteria outlined in the Person Specification form attached. Completed application forms to be returned to Human Resources, Edge Hill University, St Helens Road, Ormskirk, Lancashire L39 4QP, to arrive no later than 4 January Interview date 5 January

4 Person Specification Helpdesk and Recruitment Co-ordinator EHA3134 CRITERIA: Applicants should provide evidence of their ability to meet the following criteria: Essential Desirable Qualifications Educated to degree level standard or work experience directly relevant * to the role. CIPD qualification or working towards * IT user qualification, ECDL or equivalent * Assessment testing qualification, BPS level A or equivalent * Experience and Knowledge Experience of managing a team, conducting performance reviews and * providing constructive feedback Experience of high level planning, organising and prioritising work * activities Experienced in the use of IT including specialist HR systems * Experience of devising selection testing methods * Knowledge and experience of delivering staff recruitment and selection * services. Experience of providing advice, support and service delivery to * managers as customers. Experience of report writing * Abilities/Skills Able to manage external partner relationships. * Able to create /monitor /control budgets to agreed levels of expenditure * Able to pay attention to detail * Able to work on own initiative and be assertive * Able to work effectively under pressure and meet deadlines * Able to work independently as well as part of a team * Able to operate flexibly and reliably * Able to maintain total confidentiality * Able to develop / maintain effective working relationships at all levels * Excellent communication skills both oral and written * Exceptional demonstrable customer care skills * Able to represent the service area * Other A knowledge of Equality and Diversity issues * 4

5 Essential Personal Qualities Positive * Pro-active * Professional * Flexible * Desirable 5

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