Cruse Bereavement Care. Job Description. Project staff, volunteers and contractors as required Cruse trainers delivering external training

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1 Cruse Bereavement Care Job Description Position Location Responsible to Responsible for Hours Training Manager London (Richmond) Director of Services Project staff, volunteers and contractors as required Cruse trainers delivering external training 35 hours per week Job Purpose To: Design and develop a training income generation strategy and plan and manage implementation to ensure that income generation and business development opportunities in the provision of bereavement support training and consultancy are realised Manage and develop all aspects of training for Cruse Bereavement Care, both internal and external, classroom based, telephone and online learning programmes in line with the agreed National Training and Development Plan Develop the skills of volunteers and staff and enhance the professional development available to them Work to ensure that Cruse Bereavement Care will be recognised as the lead UK provider of bereavement training services by 2018 Key Tasks 1. Training - Internal Be a central point of reference for all issues relating to internal training across the organisation including course content, course development, training resources and accreditation/moderation issues Manage the piloting and evaluation of Regional and Area training for each of the five core bereavement services Attend, contribute to and service the work of the National Training Committee Manage the Cruse national Internal Trainer Register Provide support to National/Regional Training Co-ordinators, Areas and Branches

2 Research organisations and bodies that award grants or provide funding towards internal training and development, building useful relationships with external learning providers and facilitators. Ensure every volunteer and staff member receives induction, training and in-service training relevant to their role Work with the National Conference team to support delivery of the annual Cruse National Conference 2. Training External Be a central point of reference for all issues relating to external training across the organisation including course content, training resources and accreditation/moderation issues Identify saleable external training opportunities with Business, Human Resources staff, Education, Mental Health, Funeral Directors and other relevant training audiences Monitor and evaluate the impact and effectiveness of training delivered, provide analysis and make recommendations to ensure compliance with agreed income generation targets Report quarterly on income generation and customer satisfaction to the Director of Services, Chief Executive and Council Develop and manage the Cruse External Trainer Register Work with the Fundraising and Publicity Team to develop the marketing of external training Develop and implement training evaluation systems and opportunities and appropriately use information gained from these 3. Regional Support Organise and facilitate meetings of the Regional; Training Coordinators on a quarterly basis and an annual meeting to agree progress on implementation of the National Training and Development Plan Provide training advice and support across all Nation/Regions, working in conjunction with the relevant Lead Manager to implement the National Training and Development Plan Act as a Lead Manager, providing management support and advice to identified regions in England, including supporting and advising the Regional Chair and the Regionally Elected Council Member 4. Promotion of Cruse Bereavement Care Promote and represent Cruse training services at relevant forums, external events and meetings Work with the Fundraising and Publicity Team to develop website content and online booking for internal and external training Participate in media responses on relevant subjects where appropriate 5. Staff and Volunteer Management Line manage designated staff and volunteers as required

3 Ensure all training consultants follow agreed administration functions and provide relevant documentation, including indemnity insurance, evaluation forms and other contractual requirements Provide management support to Cruse external trainers, including undertaking recruitment and selection, contracting, matching clients with trainers, ensuring the monitoring of training standards and evaluation of training delivery Ensure cruse staff and volunteers receive a timely induction, relevant training and an annual appraisal including training needs analysis Monitor and report on the continuing professional development of all line-managed staff and volunteers 6. Service & Project Development Ensure that Cruse training is experiential, interactive and practically based making full use of new technology in both organisation and presentation Design and develop quality standards for the delivery of internal and external training Collate training evaluations at Area, Regional and National level to produce quarterly Quality Reports for National Training Committee Be aware of funding opportunities and influence and contribute to the drafting of proposals for funders Research organisations and bodies that award grants or provide funding towards internal training and development building useful relationships with external learning providers and facilitators. Undertake responsibility for the planning, development and delivery of identified national/local projects, implementing project plans, monitoring budgets and providing regular reports to the Director of services Plan develop and implement an on-line learning programme that addresses Cruse training and professional development needs Pilot and evaluate any new training programmes agreed by National Training Committee throughout the Cruse Area Network 7. Policy Development Assist implementation of the Training and Development plan for the National Training Committee Contribute to the development, review and implementation of training and development policies and procedures Research and produce recommendations and guidance for the development of specific areas of practice, management, training or volunteering Identify relevant research and policy to provide evidence base and relevant social/political context to bereavement training Contribute to the development and promotion of best practice in areas relevant to allocated responsibilities, by keeping informed of good practice both inside and outside of Cruse and disseminating these within the management and wider Cruse organisation

4 8. Other Attend committees, convene meetings and be self administrating Work to identify barriers to access and ensure diversity in all aspects of service development, including contributing to the development and review of equality and diversity policies Deputise for the Director of Services as and when appropriate Participate in the work of the Service and Development Team Act as assistant trainer as required and lead trainer where possible in event of trainer illness or injury Provide weekend/out of hours management cover as required Undertake a programme of self-development and ensure that personal training skills and knowledge and understanding of training and bereavement issues are current Undertake such other duties and tasks as may lie within the scope of this post to ensure the effective delivery and development of Cruse Bereavement Care s services

5 Cruse Bereavement Care Person Specification Service and Development Manager - Training Experience Essential: At least three years experience in the Education/Health/Social Care/Voluntary/Community/Faith Sector and good understanding of the issues affecting Voluntary Sector organisations At least three years experience in a training management role with responsibility for income generation Proven track record of implementing income generation strategies and meeting financial targets in a training management role Experience of assessing training needs and of designing, delivering, and evaluating the effectiveness of training Experience of developing, delivering and managing projects on time and within budget Experience of managing good relationships with customers, clients or stakeholders Desirable: Experience of managing people either as volunteers, employees or contracters Knowledge Essential: Knowledge and understanding of the ethos and values of the VCF Sector and the needs of volunteers Knowledge and understanding of learning theory Desirable: Understanding of the impact of bereavement A teaching, training or other relevant educational qualification Skills Essential: Ability to work within a team both as a member and leader of a team Ability to network effectively and to inspire and motivate others Excellent interpersonal and communication skills Excellent training skills Proven ability to manage and be accountable for income generation and budget (s)

6 Ability to liaise effectively with clients in order to design and implement training programmes Ability to be self-motivating, work with limited supervision, prioritise work and deal with competing or conflicting demands/needs and interests in an organised and methodical manner Excellent administrative skills and the ability to produce high quality written documents and accurate records Strong IT skills, including , Excel, Word and PowerPoint Ability to prioritise work in a demanding environment, including timemanagement skills Sensitivity to the differing needs of individuals in working within a diverse client and volunteer base Ability to function well in an environment where bereavement issues are constantly under discussion Negotiating skills and the ability to work with others to reach consensus Ability to think strategically and to develop and implement plans and meet targets Desirable: Ability to undertake research using a range of sources and materials Personal attributes Willingness to travel to meetings throughout the UK which may involve overnight stays Ability to work evenings and weekends when required

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