Martin Keogh Acting Chief Operating Officer ALFRED HEALTH, VIC. Dr Ian Scott Director, Department of Internal Medicine & Clinical Epidemiology

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1 Driving whole of hospital reform to Improve Patient Flow 19th & 20th May, 2015, Oaks on Market Hotel, Melbourne Key Speakers Benefits of attending Colton Miller Nurse Manager, Emergency Department TAMPA GENERAL HOSPITAL, USA Nationally ranked USA hospital Martin Keogh Acting Chief Operating Officer ALFRED HEALTH, VIC Strengthen governance through effective communication & collaboration Improve processes through clinical service redesign Utilise technology & data to drive the patient journey Taylor Carter Director of Nursing & Midwifery FIONA STANLEY HOSPITAL, WA Dr Ian Scott Director, Department of Internal Medicine & Clinical Epidemiology PRINCESS ALEXANDRA HOSPITAL, QLD Featuring 15 case studies from leading hospitals from across the country to improve clinical service redesign & collaboration Register 3 delegates at the standard price & bring a 4th delegate FREE! The content was very relevant to our current healthcare environment and packed full of great ideas - Angie Spencer, Ballarat Health Services Past Attendee Safety & Quality with Flow Pre & mid conference workshops A B How to improve processes through clinical service redesign Strengthening clinician engagement through organisational collaboration Spaces are limited, book early to avoid missing out! > see inside for more phone fax registration@criterionconferences.com

2 Improving the quality of care Hospitals from around the country are struggling to provide patients with an appropriate and timely level of care. A whole of Hospital approach impacts positively upon patient flow, demand management and access to care by supporting the entire patient journey. This conference will explore International and National case studies, building a platform for knowledge sharing to improve patient flow within Australia s hospitals. This conference will focus on: Strengthening governance through effective communication & collaboration Improving processes through clinical service redesign Utilising technology & data to drive the patient journey SAVE $600 when you register & pay by 6th March 2015 * Plus key contributions from: Luke Worth NSW Health Kate Burns The Royal Melbourne Hospital, VIC Maree Johnson Mater Health Services, QLD Colin Dibble Orange Base Hospital, NSW Janice Osteraas Bendigo Health Hospital, VIC Sarah Walters Epworth Richmond Hospital, VIC Who is attending? Hospitals & Government with responsibilities for: Patient Flow Emergency Departments Clinical Redesign & Innovation Outpatient & Inpatient Units Nursing Surgery Colin Dawson Gold Coast Hospital, QLD Dr Rajiv Jayasena CSIRO, VIC Suzi Dries Western Health, NSW Ian Hatton St Vincent s Hospital, VIC Sponsorship opportunities We work closely with corporate partners to create unique and innovative tailored sponsorship packages that best meet specific marketing, business development and corporate entertainment objectives. Contact Stephen Crowe on and find out how you can make your mark on this industry. Dr Tom Soulsby Royal Adelaide Hospital, SA Media partner To register phone fax registration@criterionconferences.com

3 Day 1 Tuesday, 19th May :00 Registration, coffee & networking 8:30 Opening remarks from the Chair Strengthening governance through effective communication & collaboration 8:40 The Alfred: Whole of health service reform program KEYNOTE KEYNOTE KEYNOTE Driving whole of hospital reform Developing a proactive framework Measuring success Martin Keogh Acting Chief Operating Officer Alfred Health, VIC 9:20 Improving collaboration & partnerships between medical & nursing staff How mapping works with clinicians Creating focus groups Driving change through engagement Taylor Carter Director of Nursing & Midwifery Fiona Stanley Hospital, WA 10:00 SPEED NETWORKING In this interactive session you will have the opportunity to meet all the delegates in short 60 second bursts, exchange business cards and set up valuable conversations for the rest of the event. 10:30 Morning tea & networking 11:00 How effective governance structures can drive performance Promoting collaboration Building capacity and quality of care Empowering hospitals to make change Dr Ian Scott Director, Department of Internal Medicine & Clinical Epidemiology Princess Alexandra Hospital, QLD 11:40 Whole of Hospital Program: Characteristics of high performing hospital s within NSW Knowing what drives your business Local implementation Promoting clinical and executive leadership Luke Worth Director, Whole of Hospital Program NSW Health Improving processes through clinical service redesign 12:20 Improving NEAT & back end strategy Improving overall access to care Decreasing length of stay Consultation with stakeholders Suzi Dries Whole of Hospital Program Lead Western Health, NSW 1:00 Networking lunch 2:00 Implementing a theatre improvement program Improving patient admission processes Enhancing the patient experience Interpreting data Sarah Walters Director of Patient Flow Epworth Richmond Hospital, VIC PANEL DISCUSSION 2:40 Are KPI s compromising patient care? Sarah Walters, Director of Patient Flow Epworth Richmond Hospital, VIC Maree Johnson, Service Improvement Manager Mater Health Services, QLD Martin Keogh, Clinical Service Director Alfred Health, VIC 3:20 Afternoon tea & networking 3:50 Streamlining the orthopaedic journey Making access easy Efficiency in theatre Fast tracking patients Maree Johnson Service Improvement Manager Mater Health Services, QLD 4:30 Lessons from the UK: Transforming the patient journey Orange s progress with the whole of hospital approach Opportunities for improvement within the ED Where to next? Colin Dibble Director of Emergency Orange Base Hospital, NSW 5:10 Closing remarks from the Chair & close of day one

4 Day 2 Wednesday, 20th May 2015 SAVE $400 when you register & pay by 2nd April 2015 * 8:00 Welcome, coffee & networking 8:30 Opening remarks from the Chair Improving processes through clinical service redesign 8:40 INTERACTIVE SPOTLIGHT In this interactive session you will gain a better understanding of all the hospitals present within the room and the different challenges they face. 9:10 Lessons learnt from USA: Split - level intake model Transforming patient care through a lean methodology Reviewing comparative data Improving the patient experience Colton Miller Nurse Manager, Emergency Department Tampa General Hospital, USA Nationally ranked USA hospital KEYNOTE 9:50 Ticket Home: Improving discharge processes Implementing expected discharge dates Improving referral processes Measuring benefits Janice Osteraas Patient Access & Demand Manager Bendigo Health Hospital, VIC 10:30 Morning tea & networking 11:00 Improving elective surgery waiting times Promoting clinician engagement to drive results Implementing a patient centred framework Sustainable data management processes Colin Dawson Service Director Demand Access & Management Gold Coast Hospital Health Service, QLD 12:20 Networking lunch 1:20 Understanding data to better boost process change Effective use of available data Driving business intelligence Measuring benefits Kate Burns Manager Access & Patient Flow The Royal Melbourne Hospital, VIC 2:00 Electronic patient journey boards: communicating effectively Improving workflow and timely referrals Integrated discharge planning Evaluating both nursing and medical handover processes Ian Hatton General Manager Medicine & Emergency Services St Vincent s Hospital, VIC 2:40 Afternoon tea & networking 3:10 Developing real time reporting to help improve flow Identifying bottlenecks Integrating the use of data into daily practice Developing escalation processes to resolve delays Dr Tom Soulsby Senior Consultant Emergency Department Royal Adelaide Hospital, SA 3:50 Prediction of hospital emergency admissions & beyond Looking to the future Understanding demand patterns Examining relevant case studies Dr Rajiv Jayasena Business Relationship Manager & Victorian Lead for ehealth Research Program CSIRO, VIC 4:30 Closing remarks from the Chair & close of conference Utilising technology & data to drive the patient journey 11:40 ROUNDTABLE Delegates will discuss how individual hospitals have utilised technology and data to aid processes Find us at: #patientflow Health Care Australia blog.criterionconferences.com

5 Workshops Take away new strategies for strengthening clinical service redeisgn and collaboration How to improve processes through clinical service redesign Pre Conference Workshop A Monday, 18th May 2015, 5:00pm 8:00pm A comprehensive emergency department patient flow process redesign has made a great impact on Tampa General Hospital s ability to efficiently provide care for its patients. This interactive workshop will focus on developing an effective redesign strategy. Delegates will gain a strong understanding of sustainable process design and how it supports patient flow. Why attend this workshop? Improve operational efficiencies within your emergency department Understand the impact effective redesign has on improving patient flow Build sustainable admission processes What you will take away by attending How to partner with other departments to improve overall flow Strategies to reduce test turn around time New methodologies to transform patient care Your workshop leader: SAVE $200 when you register & pay by 1st May 2015 * Strengthening clinician engagement through organisational collaboration Mid Conference Workshop B Tuesday, 19th May 2015, 5:30pm 8:30pm Driving a whole of hospital strategy requires the involvement from all levels of the organisation. Many hospitals struggle to recognise the importance of clinician engagement in driving the patient journey. This interactive workshop will focus on developing area wide structure through clinical leadership. Delegates will explore the importance of effective organisational collaboration and how it supports patient flow. Why attend this workshop? Learn how to develop effective partnerships with clinicians and consumers Understand how to strengthen departmental service plans Build strong governance structures to support patient flow What you will take away by attending How to drive integrated innovation How to implement a coordinated approach How to improve patient outcomes Your workshop leader: Colton Miller Nurse Unit Manager Tampa General Hospital, USA Nationally ranked USA hospital Colton Miller is the nurse manager of Tampa General Hospital Emergency Department. Clinical Experience ranges from Hospice, cardiac, and Emergency Department. He came to Tampa General Hospital in 2013 as a staff nurse, promoted to educator, and then to manager in As staff Educator and now manager he has served as an integral part of the redesign and process changes regarding flow in the emergency department. For a full bio visit Taylor Carter Director of Nursing & Midwifery Fiona Stanley Hospital, WA Taylor Carter is the Director of Nursing and Midwifery for the recently-opened Fiona Stanley Hospital in Western Australia. Taylor has worked predominantly tertiary hospital settings in several countries. Taylor s areas of special interest include development of cultures that support patient safety, risk management and team development. For a full bio visit Add a workshop for only $499!

6 Registration Page Improve Patient Flow 19th & 20th May 2015, Melbourne How To Register Online: Fax: From outside Aust Tel: From outside Aust registration@criterionconferences.com Team Discounts Register 3 delegates at the standard price & bring a 4th delegate FREE Please note that the standard price will be charged for team discounted registrations, early bird prices are not available for registrations utilising team discounts. Delegates must be registered at the same time from the same organisation in order to receive the team discount. For larger group bookings call us on to find out how you may qualify for greater discounts. Venue Oaks On Market Hotel 60 Market Street Melbourne VIC 3000 Ph: Delegate Details CC*WEB Mail: Criterion Conferences Pty Ltd PO Box R1478 Royal Exchange, NSW 1225 Accommodation Please call the Oaks on Market on and quote the code Criterion to receive your discounted accommodation rate! Please complete: (Please photocopy for additional delegates) DELEGATE ONE Delegate Firstname: Delegate Surname: Job Title: Department/Branch: Company/Organisation: Telephone: Fax: Postal Address: Signature: Approving Manager s Name: Cancellations Should you be unable to attend, a substitute delegate is welcome at no extra charge. The company regrets that no cancellations will be refunded, course documentation will, however, be sent to the delegate. For an event cancelled by Criterion Conferences registration fees are fully refundable. Privacy Policy: Any information provided by you in relation to this conference is being collected by Criterion Conferences ABN: and will be added to our database with the primary purpose of contacting you with regards to ongoing research, product development and providing you with information about future Criterion Conferences products and services. If you do not wish to be contacted for these purposes, please tick here when you fax back your registration. We may also share information from our database with other professional organisations (including our event sponsors) to promote relevant services. Please tick here if you do not want your details to be passed on and send this form back to us. Changes to Conference and Agenda: Criterion Conferences reserves the right to alter the programme without notice and is not responsible for any loss or damage or costs incurred as a result of substitution, alteration, postponement or cancellation of any event. Event Prices Tick relevant box If there is a package you require that is not mentioned above, please contact us and we will be happy to provide you with a quote. GST is charged at 10%. Registration fee includes lunch, refreshments and conference documentation. Please contact us for any special dietary requirements. Full payment must be received prior to the conference to ensure admission. Delegates may not share a pass between multiple attendees. Workshop attendees must also register for the conference. *Early bird prices subject to availability. How To Pay Number of delegates: Credit card: Visa Mastercard American Express Bank Transfer (details below) Cheque Total amount $ Please make payable to Criterion Conferences Pty Ltd & mail to Criterion Conferences, PO Box R1478, Royal Exchange, NSW 1225, Quote 4899 on the remittance. Please forward me an invoice Purchase Order No: Cardholder s name: Card No.: Expiry: Signature: Bank Transfers Book & pay by 6 Mar 2015* Account Name: Criterion Conferences Pty Ltd Branch: Broadway, NSW, Australia Address: SHOP LG 4/5 THE BROADWAY S/C, Broadway, NSW 2007, Australia Book & pay by 2 Apr 2015* Book & pay by 1 May 2015* Bank Name: Westpac BSB Code: Account Number: Ref: 4899 Criterion Conferences ABN number: Standard price after 1 May 2015* Standard rates 2 Day Conference $ GST = $ $ GST = $ $ GST = $ $ GST = $ SAVE $600 SAVE $400 SAVE $200 Upgrade your package with our Pre & Mid Conference Workshops Pre Conference Workshop A $499 + GST = $ Mid Conference Workshop B $499 + GST = $ Calculate your ticket price $ Audio Presentation Please send me set(s) $999 + GST = $ Commercial Solution Providers $ GST = $ aqua.3726