Business Continuity Management & Disaster Recovery

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1 Conference Business Continuity Business Resilience: Post Christchurch Discuss key lessons arising from the Canterbury Earthquakes, with case studies from: Christchurch Airport Beca New Zealand Post ASB Inland Revenue Department ANZ Plan-b Duncan Cotterill Waikato District Health Board Earthquake Commission Sponsor: Supporting Organisation: NZ s leading business conference experience

2 Business Continuity Continuity Forum is an active network of organisations that share interest in promoting best practices for achieving organisational resilience, through strengthening their business continuity and disaster recovery plans. Through the willingness of business continuity and disaster recovery professionals to share their knowledge and experience, Continuity Forum contributes to Australia and New Zealand s preparedness to cope with unexpected crisis. We provide meetings, training courses, conferences and other events to support our members. Refer to www. continuity.net.au for information and contact details. EXHIBIT AT SPONS THIS EVENT! Sponsorship is now recognised as a highly effective marketing medium make sure you gain competitive advantage in your markets by sponsoring this event. To discuss the range of opportunities available, contact: or call our team on (09) DAY 1: 22 August Registration and coffee 9.00 Opening remarks from the Chair David Thompson, Chair NZ Advisory Board and NZ Representative, Continuity Forum Pty Ltd. Business continuity practice spotlighted 9.10 Crisis leadership and governance What is the role the board once a crisis hits? Should the board step in during a crisis or should directors get out of the way and rely on management? What is the role of the board prior to an event What should the board ask of management and directors What personal strategies should directors adopt Picking up the pieces Dr. Nicki Crauford, Deputy Chief Executive, IPENZ, Engineers NZ 9.50 Case study: Lessons learnt from Beca Beca provides a wide variety of services from dealing with the infrastructural challenges of an earthquake to the other side of IT advisory. Beca has been working closely with the Christchurch City Council and Civil defence since the Christchurch earthquake struck. Beca has pulled in structural engineer experts from Singapore and Australia to cope with the demand placed on their expertise. Meanwhile they have also had their own business continuity plans tested with 150 employees based in Christchurch having to diversify out to seven different buildings. Beca will take us through their lessons learnt. Dr. Richard Sharpe, Technical Director, Earthquake Engineering, Beca Ian Jackson, Senior Systems Engineer, Beca Morning tea How Christchurch Airport bounced back from the earthquake Unique aspects of an Airport s business and operations What were the preparations before the earthquake How a crisis simulation exercise beforehand helped us to respond quickly to the earthquakes How successful were these measures in the response to the recovery? Problems the Airport Crisis Team encountered on the day Key lessons learnt Ford Robertson, Manager Quality & Security, Christchurch International Airport Limited Case Study: The actions of the Earthquake Commission in dealing with a natural disaster Since 4 September 2010 the Earthquake Commission has had to become a very different organisation in size and structure to cope with the demands of the Christchurch earthquakes. This session will talk about how the Commission has up scaled from 21 to 1200 personnel, the various critical actions and the need for flexibility and responsiveness to cope with the challenges the Earthquakes have presented. Denise Bovaird,, Chairwoman of the Audit & Risk Committee, Earthquake Commission Lunch 1.40 Providing clarity in crisis This speaker spent four weeks as the point-man to Peter Whittall during the Pike River Coal Mine disaster. This session will focus on his experiences during this time, the importance of pre-incident relationships, family liaison and keeping the keyman going during a crisis. Nick Thompson, Director, Thompson & Clark 2.20 Case study: How ASB responded in the aftermath of a natural disaster This session will focus on ASB s business continuity plans that they went through in the aftermath of the Christchurch earthquake Evacuation, Restoration Recovery of business activities. Lessons learnt Greg McAllister, GM Relationship Banking, ASB 2.50 Afternoon tea Short stories from Christchurch 3.10 Case study: New Zealand Post A people focused logistics response This session explores NZ Post s response to the September and February earthquakes, comparing and contrasting impacts and actions across both events. This session will also explore NZ Post s organisational structure and its influence on effective disaster recovery. Toby Beaglehole, Group Risk Manager, New Zealand Post 3.40 Case study: Business continuity at Duncan Cotterill Christchurch based Duncan Cotterill was affected by the Christchurch earthquake like many others. This session will focus on what the organisation did immediately following and also how they managed their people issues both employees and clients. Janice Fredric, CEO, Duncan Cotterill 4.10 Case study: The Inland Revenue Department s response to the Canterbury earthquakes This session will focus on The impact of these events on IRD, and the response at the organisational and whole-ofgovernment level; How IRD s business continuity planning aided recovery; and Highlight the lessons learnt and how they ve been put into practice. Glen Redstall, Portfolio Manager BCEM, Inland Revenue Department 4.40 Case study: ANZ ANZ s business continuity initiatives in focus This session will highlight ANZ s initiatives that were put into place after the first earthquake in September. How did these contribute effectively in the February earthquake? Colin Kilcolly, Business Continuity Lead, ANZ Bank 5.10 End of day one & networking drinks Register Today! (09) » Internet Fax (09)

3 DAY 2: 23 August Welcome back from the Chair David Thompson, Chair, NZ Advisory Board and NZ Representative, Continuity Forum Pty Ltd 9.05 Business continuity and your third party suppliers Here we look at the potential for failure when businesses rely heavily on third parties and the problems that arise when they cannot support the expectations that are placed on them. Even though you can outsource a number of business functions, ultimately the responsibility for your business lands squarely on you; so what happens when a third party has a crisis or a major failure? Karen Stephens, Director, Kestrel Group 9.50 Case Study: How to manage disruptive events in different types of organisations This session will share the experiences of 3 well-know organisations as they were struck by significant disruptive events including the Christchurch earthquakes. It will look at the different measures that the organisations had in place to ensure they could keep serving their customers and will provide good insight into the lessons learnt. It will also touch on how you can leverage the new Business Continuity standard to benefit your business. Ian Tuke, Commercial Director, Plan-b Morning tea Hour interactive exercise: How would you deal with disaster? This interactive exercise will simulate a mock disaster situation and will put you through your paces as you develop your response as a member of an organisation that has been struck by disaster. You will be provided with back ground information about the organisation, the disaster situation and your role in the simulations which will allow you to get into character and help you understand the intricacies of the scenario. Understand the different perspectives and stakeholders involved in a disaster situation Develop your ability to make quick decisions under pressure during a stressful situation How can you implement your own business continuity exercise into your organisation s plans Gain the full benefits from undertaking a complex and involved mock scenario; often more complex than an actual situation testing your competencies to the full Mathew Collins, Director, FastTrack Solutions Lunch 1.35 Initiating a Business Continuity Project To initiate a Business Continuity project is not just a matter of engaging a project manager. There are a range of things that must be considered and actioned. This session will outline the things organisations must take into account to successfully undertake a Business Continuity Poject. Considerations before the commencing. Starting the project. Driving it to completion David Thompson, Managing Consultant, Continuity Services Ltd Managing disruption-related risks This session will explore how organizations can effectively assess and treat potential disruptive events, including changes in particular circumstances that can give rise to disruption-related risks. Assessing such risks requires risk analysis techniques that seem rarely to be applied and their evaluation at a strategic level. The management of disruption-related risk analysis extends to include change in organizational context AS/NZS 5050 framework adoption facilities a managementled approach to continuity and resilience Understanding the resilience is an ephemeral condition: as the context changes resilience has gone Thinking beyond the approach to long-term resilience, competitive advantage and stakeholder value Bullet point Chris Peace, Principal Consultant, Risk 2.55 Afternoon Tea 3.15 The use of social media in the aftermath of Christchurch This session discusses social media s impact on business continuity management. The speaker was the lead of the www. eq.org.nz project that filtered about 300,000 social media during the February 22 Earthquake. Social media and business continuity planning in broad terms Using social media to: Keeping in contact with staff Engage directly with customers Effectively managing risks and costs of social media Tim McNamara, Technology Analyst, Open New Zealand 3.50 Case study: What to do when everything goes bust? In December 2009 Waikato DHB was struck down by the Conficker Virus which meant that thousands of computers were unusable and many departments were left without computers for two days. This session will outline the cause of the problem and how the DHB responded in such a timely manner. Timeline of our event to the virus what needed to be done and who was involved? Problems caused by the virus ad the impact that this had on patient care and staff how do you run a hospital without computers? How we have modified our systems so we are better prepared for future threats Trevor Ecclestone, Emergency Planning Manager, District Health Board 4.30 Closing remarks from the Chair and end of conference Register Today! (09) » Internet Fax (09)

4 Business Continuity Conferenz is a Leading Light sponsor of: Conferenz is a member of the Sustainable Business Network and we constantly seek ways in which to improve business practice and minimise the effects on the environment Printed on paper produced by a Third Party Certified Mill that follows stringent environmental standards and sources wood products from Certified Well Managed Forests that promote sustainable afforestation. Conference: CE038 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 1 st Delegate Mr/Ms/Mrs/Miss/Dr 2 nd Delegate Mr/Ms/Mrs/Miss/Dr HOW TO REGISTER Step 1: Fax your registration form to us immediately FACSIMILE: (09) us and we will take your registration over the telephone TELEPHONE: (09) REGISTER ONLINE: 3 rd Delegate Mr/Ms/Mrs/Miss/Dr Company Name Postal Address City Approving Manager Approving Manager Job Title Approving Manager Name of Booking Contact No. of employees at your branch PRICES & SAVINGS for Business Continuity SUPER SAVER EARLY-BIRD SAVER FULL PRICE Register and pay before 5pm 17 June % off Register and pay before 5pm 8 July 2011 SAVE Register and pay after 5pm 8 July 2011 $1795 plus GST $1995 plus GST $300 $2295 plus GST POST: Send your registration form to: Conferenz Ltd Freepost PO Box Auckland 0741 Step 2: A tax invoice will be issued upon receipt of registration. Please follow up your registration with payment. Payment must be received before the event to secure your place. Individual registrations are unable to be shared. HOW TO PAY Our preference is for you to either direct credit or mail a crossed cheque. Either: DIRECT CREDIT Direct credit to our bank account (please supply details of remittance) BANK: The National Bank, North Shore Corporate ACCOUNT NAME: Conferenz Ltd ACCOUNT NUMBER: PAY BY CHEQUE Post a crossed cheque payable to Conferenz Ltd Pay by credit card We accept most major credit cards. Please contact our office directly on (09) if you wish to use this method of payment, or register online for this event at GST.No Copyright Conferenz Ltd COURSE PROCEEDINGS Delegates will receive course documentation electronically. For those unable to attend this course proceedings are available for purchase. I wish to purchase the course proceedings for $495 + GST PRIVACY ACT - Please Note: Names recorded above may, from time to time, be provided to other organisations for the purpose of disseminating their product information by mail. I would like to change the details on my address label I no longer wish to receive information on future Conferenz events I do not want to receive information from other organisations What happens if I have to cancel? Should you be unable to attend, a substitute delegate is welcome. Alternatively, a full refund less $300+GST service charge per registrant will be made for cancellations received in writing ( , letter or fax) up to ten working days prior to the event. Regrettably, no refund can be made less than ten working days prior to an event. Delegates are responsible for their own travel/accommodation bookings and no compensation will be made should the conference be rescheduled or cancelled. Please Note: Conferenz Ltd reserves the right to make any amendments that we may deem to be in the best interest of the conference.

5 Business Continuity Business Resilience: Post Christchurch There are a number of risks that affect business continuity and resilience including disruptions to computer systems, problems with third party suppliers and natural disasters such as the Canterbury earthquakes. How can you and your organisation prepare yourselves to reduce and mitigate these risks? The Business Continuity Conference has been extended into a two day event for the first time to explore key learnings from the recent Canterbury earthquakes. This conference offers recent case studies from several Christchurch-based organisations who will share their stories regarding how they coped with these natural disasters and the continuing challenges they present. Participate in a 2 hour interactive business continuity exercise based around the simulation of an overwhelming natural disaster and learn how to actively prepare yourself and your business for the magnitude of the resulting challenges. I look forward to welcoming you to our Business Continuity & Disaster Recovery Conference, taking place 22 & 23 August, at the Amora Hotel in Wellington. Yours Sincerely Hannah Raffelsberger Conference Manager Supporting Organisation: Register Today! (09) » Internet Fax (09) NZ s leading business conference experience

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