A FORUM FOR DEBATE, A CATALYST FOR CHANGE

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1 7 March 2013 Renaissance Hong Kong Harbour View Hotel Hong Kong A FORUM FOR DEBATE, A CATALYST FOR CHANGE 2013 conference highlights: The impact of the increasing frequency and severity of natural catastrophes Gaining and retaining talent in the industry Mitigating fraud risk Building an integrated strategy for underwriting Key technological advances applicable to the insurance sector SAVE! EARLY BIRD DISCOUNTS ARE AVAILABLE until 25 January 2013 Register online: KEYNOTE SPEAKER: Béat Schnegg Managing director, head of Asia claims, accounting & liability management Swiss Re REGULATORY SPEAKER: Annie Choi Commissioner of insurance Office of the Commissioner of Insurance Sponsor:

2 WELCOME WHO YOU WILL MEET: Dear Colleague, Climate change combined with the expanding universe of risk has led to a significant change in the insurance space. Asia has had its fair share of natural disasters over the past couple of years, impacting not just the affected country s economy but damaging the insurance and reinsurance industry globally. Insurance Insight, sister title of Post magazine offers insurance and risk management professionals the latest news, views and comment from across Europe, the Middle East and Asia. Following the success of the Insurance Strategy Asia Conference, and the UK Claims Event, Insurance Insight is proud to present the first Claims Conference Asia on 7 March 2013 at the Renaissance Hong Kong Harbour View Hotel. CEOs & COOs Managing Directors Risk Managers and Insurance Buyers Heads of Claims Claims Directors Claims Managers Heads of Underwriting Loss Adjusters Insurance Brokers Claims Service Providers Solicitors VENUE DETAILS: The Claims Conference Asia has been developed in consultation with leading claims experts from across Asia to identify present and future best practice and trends, promote collaboration between claims professionals across their businesses and provide the claims industry with a forum for thought-leadership. This is a challenging time for Asia Pacific claims and underwriting professionals, but also an exciting time filled with opportunities to learn and share ideas. We hope the Claims Conference Asia will help you achieve that and look forward to welcoming you on March 7th. Jonathan Swift, Group editor in chief, Post Magazine Renaissance Hong Kong Harbour View Hotel 1 Harbour Road Wanchai Hong Kong

3 PROGRAMME 7 March Registration 9.00 Chairman s opening remarks Andrew Tjaardstra, Editor, Insurance Insight Asia 9.15 KEYNOTE ADDRESS - HOW CAN CLAIMS INCREASE SHAREHOLDER VALUE AND CUSTOMER SATISFACTION Hear from one of the leaders in the Asian Insurance market on how giving more power and control to the claims departments can drive best practice, create a more motivated and conscientious claims team and increase stakeholder satisfaction Béat Schnegg, Managing Director, Head of Asia Claims, Accounting & Liability Management, Swiss Re PANEL DISCUSSION - Nat Cat Business contingency In recent months there has been a slower than expected emergence of claims following on from the natural disasters in the region. Insurers face a myriad of issues with these claims. What are the current weaknesses in the Cat market? What are the measures to be taken? High volume of claims: How does this affect your claims management strategy? What tactics can businesses take on when dealing with high volume of claims from a small area? Maintaining growth through cost management: How have circumstances affected the complexity of large scale claims? How can businesses eliminate unnecessary cost especially when using overseas claims investigators? Dr. Andreas Shell, Head of Short-tail Claims, Allianz Global Corporate & Specialty Neil Thomas, Executive Director, Energy Property & Casualty Claims, Willis Group Christopher Tang, Chief Claims Officer, Asia Capital Reinsurance Group Pte Ltd Coffee and Tea Break REGULATORS PERSPECTIVE - CLAIMS MANAGEMENT - FAIRNESS TO ALL Hear from an insurance regulator on her views on claim handling, underwriting and managing claim fraud Annie Choi, Commissioner of Insurance, Office of the Commissioner of Insurance PRESENTATION - MANAGING THE SUPPLY CHAIN Despite headwinds in the Chinese construction industry, the region is still looking strong and Employee Compensation Insurance is still a vital issue for construction companies. How are businesses looking at outsourcing risk management and claims processes? How can companies reduce their insurance spend by investing in insurers offering rehabilitation services? How are these services reducing the frequency and severity of claims?

4 13.00 Lunch PANEL DISCUSSION - TALENT MANAGEMENT With the spate of natural catastrophes seeing many insurers resorting to bringing in overseas claims assessors and loss adjusters due to a shortage in Asia, talent acquisition and retention is still a key issue for the region. How can insurers encourage fresh talent into the workplace, and offer an appealing and structured development programme for graduates? How are key players in the regional and international market working to ensure they are retaining and training vital talent in their businesses? How can companies balance cost effective training whilst ensuring the standards set globally? William A. Cotter, Managing Director, Asia Pacific, Allied World Assurance Claude Seigne, Regional Chief Technical Officer, AXA Asia Rudolf Frei, Managing Director, IBNR Insurance Consulting Ltd PRESENTATION - LESSONS LEARNED FROM TECHNOLOGY IMPLEMENTATION The recent natural catastrophes highlighted to many companies that the IT systems used for claims processing often don t lend the support needed, and claims are often not integrated into service delivery causing severe processing delays. How are insurers now looking to upgrade these systems? Given the investment needed, what is the ROI of a fully integrated approach? What are the training ramifications of a systems overhaul? David Colmenares, Regional Chief Claims Officer, Asia Pacific, Zurich Insurance Coffee and Tea Break Panel discussion - Mitigating fraud risk Instances of insurance fraud rise in difficult economic times, and Asia is no exception. While the fraud level is still relatively low, it is set to rise, and insurers should be looking at ways to manage and curb these claims now. What are the key areas of first-party fraud in Asia? What best practices can the West provide to Asia in mitigating fraud risk? Should the Asian insurers be more transparent with data to prevent reoccurring fraud? Patricia Mack, Vice President Claims, Accounting & Liability Management, Swiss Re Hannah Purves, Claims Director, Markel International Chairman s closing remarks End of conference

5 BOOKING FORM Claims Conference Asia March 2013 Renaissance Hong Kong Harbour View Hotel, Hong Kong HOW TO REGISTER Mail: complete the form below and send to: Rebecca Angell, Marketing Manager, Incisive Media, 20/F Tower 2, Admiralty Center, 18 Harcourt Road, Hong Kong ALTERNATIVELY, REGISTER BY: W: E: rebecca.angell@incisivemedia.com T: F: st DELEGATE 2nd DELEGATE Booking options Please insert number of delegates attending in the relevant box: Early bird rate If booked by 25 January 2013 US$699 Standard rate After 25 January 2013 US$899 Total amount to pay: PAYMENT DETAILS I enclose a cheque payable to Incisive Financial Publishing Ltd Please debit my amex/visa/mastercard (Please circle the card you wish to use) Cardholders name Card No Expiry date Issue No. (Switch only) Security code INVOICING CONTACT (IF DIFFERENT FROM ABOVE) YOUR HEAD OF DEPARTMENT S DETAILS Department Direct No. people in department Card billing address (if different from above) Signed Please invoice me at my company address Cancellation / Substitution Signing this agreement obligates the client to payment. Payment is required in full unless written notice is received by incisive media at least 21 days before the event. The registration fee will be credited minus an administration fee of 10% of this registration fee. A substitute delegate is welcome but the organiser must be notified in advance of the conference to avoid incurring a charge. Substitutions may not be made at the conference. Payment Payment must be received before the event start date. If we have not received payment in full by the event start date, you will be required to provide a credit card guarantee on the day to gain entry. Date Disclaimer The programme may change due to unforeseen circumstances, and incisive media reserves the right to alter the venue and/or speakers. Incisive Media accepts no responsibility for any loss or damage to property belonging to, nor for any personal injury incurred by, attendees at our conferences, whether within the conference venue or otherwise. Venue Details Renaissance Hong Kong Harbour View Hotel, 1 Harbour Road Wanchai, Hong Kong For any additional information, please contact the organisers Rebecca Angell, Marketing Manager, Incisive Media, 20/F Tower 2, Admiralty Center, 18 Harcourt Road, Hong Kong

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