AVA PRACTICE MANAGEMENT MEMBERSHIP BROCHURE 2015

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1 AVA PRACTICE MANAGEMENT MEMBERSHIP BROCHURE 2015

2 About AVAPM Welcome! AVAPM is a special interest group of the Australian Veterinary Association and is dedicated to improving the standard of veterinary practice management throughout the country. AVAPM works to provide business owners and managers with essential professional development opportunities and the necessary tools needed to help drive business growth and success. Members of the association come from all over Australia from rural, suburban and metropolitan locations. AVAPM members also have experience in diverse areas including companion, mixed and large animal practices. AVAPM provides a range of continuing professional development opportunities all year round from webinars to tours to workshops. Each year, AVAPM also presents its own stream at the AVA national conference and, in addition, AVAPM holds an annual conference (featuring international speakers) making both events key features of AVAPM s professional development program. When you join AVAPM you ll gain access to a range of practice management resources including downloadable guides, manuals, monthly business tips and discounts on practice management courses and resources. In addition to accessing the AVA s HR Advisory Service and the AVA s Business Advice Line, AVAPM members have the added benefit of being able to seek support directly from our experienced team who will help solve your practice management queries. To find out more about AVAPM, just visit or give us a phone call on We look forward to hearing from you! Mark Fraser - Executive Officer Check out AVAPM s continuing professional development page on the AVA website to find out what seminars, workshops and other practice management events are coming up in your area.

3 Member benefits Practice management specific continuing education all year round including conferences and workshops. Hands-on continuing professional development opportunities through AVAPM s roadshows and Exclusive Insights Tours, where a list of successful practices open their doors to you so you can learn from their success. Discounts to AVAPM conferences and events. Regular tips and updates about HR, business and industrial relations issues via the monthly newsletter, The Leading Edge. Access to helpful practice management online resources including: smart notes 4 helpful guides that will help make your business run more smoothly tips on merchandising templates including admission and consent forms marketing digital access to Smart Start Practice Brand Marketing participate in and access results to bi-monthly surveys that cover key issues in running a practice induction manual HR manual staff orientation guide staff recruitment and selection guide free digital copy of AVAPM s Chart of Accounts. Discounts on UNE Partnership Practice Management courses and Provet CE and FML courses. Phone and assistance from our experienced team to help solve your practice management queries. Opportunity to enter and win Australia s most prestigious practice management award, the Hill s AVAPM Practices of Excellence Award s.»» AVAPM welcome pack featuring draft employment contracts, harassment and discrimination policies, privacy policies, helpful tips and guides and other essential tools that you need to make your practice a success.

4 Our key events AVAPM s professional development program consists of various events held throughout the year to benefit practice owners and managers. Annual conference If you are serious about Practice Management, then we look forward to seeing you at our annual conference in Sydney in July. Featuring international speakers and the cream of local presenters, this year s theme Bridging the Gap looks at increasing revenue, staff performance, communication, marketing strategies and more. Our Monday Masterclasses give you an opportunity to work directly with our international speakers. 1 day workshops We can all agree the world is changing; while the clinical side of veterinary medicine has changed relatively little, the way veterinary medicine is delivered and received has changed a lot. To keep up, we need to look at new ways to provide care and service. Modern day successes highlight a new veterinary business model which we will discuss during these workshops. Focus on Client + Practice Management + Creative Pricing ideas Insights tours Take a behind-the-scenes look at some of the leading veterinary practices in Australia, New Zealand and Europe. Selected veterinary clinics give you an all access pass and open up their business to enable you to gain valuable insight into the way they operate. The tours encompass hosted visits to multiple practices, accommodation (if an overnight tour is selected), local transportation, debrief sessions, morning tea, afternoon tea and lunch breaks. Each year, AVAPM presents a practice management stream at the AVA conference in addition to holding the AVAPM annual conference. Both events are essential continuing professional development opportunities for practice managers and practice owners. Check AVAPM s continuing professional development page on the AVA website for more information.

5 Events For more information and registration for each event, please visit: /upcoming-events May May 29 June AVA Annual Conference Practice Management Stream Brisbane Conference and Exhibition Centre AVAPM Exclusive Insights Workshop Brisbane Conference and Exhibition Centre (Room A1) Dr Tony Thelander and Dr Ron Baker 9am - 5pm New Business Model Roadshow with Darren Osborne Wednesday, June 10 Mercure, Melbourne Thursday, June 11 Novotel Darling Harbour, Sydney Friday, June 12 Novotel, Brisbane Wednesday, June 17 Mt Lofty House, Adelaide Friday, June 19 Novotel, Perth July 4 6 AVAPM Annual Conference 2015 Bridging the Gap The Establishment, Sydney August 14 November ASAVA Exclusive Insights Tour (Small Animal) Gold Coast/Tweed Heads Exclusive Insights - Kent, UK London Vet Show (Weekend prior)

6 Hill s & AVAPM Practices of Excellence For more than a decade, the Hill s AVAPM Practices of Excellence Awards have recognised veterinary practices that provide outstanding service to their clients. The awards acknowledge excellence and encourage veterinary practices Australia-wide to improve their overall practice management. Today, the awards are the most well-known and prestigious among veterinary businesses. All entrants in the Hill s Practices of Excellence Awards receive a free practice health check to help identify opportunities to grow and expand. Practices receive advice designed to deliver opportunities to achieve effective competitive advantages in key aspects including customer service, staff management, leadership and marketing. Hill s Pet Nutrition became a partner in the awards in Since then the prize pool has expanded to include more than $12,000 in continuing professional development and prizes. The winning practice in each category receives: $2,000 in AVAPM continuing professional development vouchers 2 x registrations to the AVA National Conference (worth $2,000) $1,500 in Hill s CPD vouchers or products an article in the AVJ and the AVAPM newsletter featuring the practice a trophy for display in the practice use of the Hill s AVAPM Practices of Excellence logo for display on corporate stationery a session at the AVA National Conference where the winning practice owners will share their story and journey to excellence. How to enter Awards Entry is free and opens in the month of June each year. To enter, complete the online nomination form If you have any questions, please contact AVAPM on

7 Merchandise Induction manual Provides the necessary tools and knowledge to ensure your new employees become productive and valued members of staff in the shortest possible time. New employees will gain a clear understanding of the organisation s direction, their obligations while at work and their role and where it fits in the team in which they play an important part. AVAPM member $65 AVA member $90 Non-member $130 Chart of accounts A listing of the various categories for income + expenses associated with the finances of an organisation, rather like a table of contents for where your financial information is filed away. The purpose of the Chart of Accounts is to provide meaningful management information to enable the business to analyse financial data both for internal and external reporting. AVAPM member FREE AVA member $110 Non-member N/A Workplace Health and Safety manual Tailored specifically for veterinary practices. Keeping a healthy and safe workplace is a legal obligation for every employer. If an incident occurs, financial and other costs will take their toll on the practice. This manual includes: OHS policies and procedures and risk assessments for vets support materials including guidelines checklists, forms and templates program implementation guide and laminated quick reference cards CD with copies of all materials. AVAPM member $549 AVA member $649 Non-member $849 Contact us - P: E:

8 Are you a member? If so, we are sure you are already taking advantage of all of these amazing benefits!! If not, then we would love for you to join us NOW. Applicant details Please print clearly AVA member number Applicant s title q Dr q Mr q Mrs q Ms q Miss Applicant s name Practice name Practice address Home phone ( ) Workphone ( ) Fax ( ) Mobile Update the AVA database* q Yes q No Our database is managed by the AVA members Services. Do you want the database to reflect the information in this section? Practice type q Large animal q Companion animal q Mixed q Other Membership categories Ordinary Non Veterinarian Member Must be a Full Member of the AVA Must be an Non-Veterinarian Member of the AVA Unable to hold office or vote Select Membership type Details must be supplied for membership to be processed Annual fee* q Ordinary member AVA number: $270 q Non veterinarian member Are you an AVA NVM? q Yes, my AVA number is: To be eligable for AVA NVM you must have 1 x AVA member in the practice. q No, please sign me up as an AVA Non Veterinarian Member Nominator Name & AVA Number: $270 $100 (AVA) + $270 (AVAPM) = $370 q New Grad member AVA number: $135 q Student member AVA number: $40 Applicant s signature Date Payment details Please fax this completed form back to AVAPM on Card holder s name Card holder s signature Expiry date Total amount $ Please indicate q VISA q Mastercard q Diners q Cash Please indicate q Cheque (payable to Australian Veterinary Association) Credit card details / / / Australian Veterinary Association Practice Management is a special interest group of the Australian Veterinary Association ABN Unit 40, 6 Herbert Street, St Leonards NSW 2065 T F E. W.

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