Targeting the problem together

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1 18 October, Marriott Grosvenor Square, London postevents.co.uk/fraud Targeting the problem together Associate Sponsor Media Partner Fraud 2012 has been accredited by the CII and can be included as part of your CII CPD requirement should you consider it relevant to your professional development needs. For more information please visit

2 Targeting the problem together Dear Colleague, Over the last 12 months, the insurance industry has truly demonstrated its ability to come together in the fight against fraud, as well as collaborating with external agencies. But there is much work still to be done, and we must make sure we capitalise on our progress so far to ensure continued improvement. Post s annual Fraud event is the leading forum in which to define and debate better ways of combatting fraud. This year s programme will touch on key industry initiatives such as IFED and the IFR, as well as taking a close look at emerging fraud trends. As always, the conference will provide a unique opportunity for the leaders in the field to network and share best practice with their peers, ensuring the industry continues to stay one step ahead of the fraudsters. I look forward to seeing you at the conference in October. Jonathan Swift, group editor in chief, Post Magazine Who you will meet: Claims Controller Claims Director Counter Fraud Manager Director of Fraud Fraud Investigation Officer Head of Investigation Senior Claims Adjuster Special Investigations Manager Technical Claims Manager Venue Details Marriott Grosvenor Square Grosvenor Square London, W1K 6JP T: +44 (0) MARBLE ARCH CUMBERLAND GATE HYDE PARK PARK LANE OXFORD STREET NORTH AUDLEY STREET UPPER BROOK STREET UPPER GROSVENOR STREET Marriott Grosvenor Square DUKE STREET GROSVENOR SQUARE BOND STREET BROOK STREET BOND STREET GROSVENOR STREET

3 Morning Programme 8.30 Registration and coffee 9.30 Chairman s welcome 9.40 Analysing emerging fraud trends Keeping up with the fraudsters: How is fraudulent activity likely to evolve in the next months? What impact will the MoJ and Jackson reviews have on fraudulent personal injury claims? What are the developing areas for fraudulent claims and how can insurers get up to speed on them quickly? David Phillips, chairman, Insurance Fraud Investigators Group An update on the Insurance Fraud Enforcement Department What impact has IFED had on the rate of prosecutions for insurance fraud? Is the current funding model correct, and will savings from fraud reduction enable insurers to recoup their investment? Detective Chief Inspector David Wood, City of London Police An update on the Insurance Fraud Register Evolution of the IFR and its objectives Examples of where the IFR is likely to be most effective in using its data about known fraudsters Pilot results Official launch and learnings to date since launch Richard Davies, global chief fraud control officer, Axa Group, head of fraud, Axa UK and project sponsor, Insurance Fraud Register Questions and comments Coffee Interactive focus sessions Managing an increase in commercial property fraud Online claims: Balancing fraud prevention with customer service A day in the life of a loss adjuster: Lessons learned from the front line of fraud detection

4 Register now Phone: : Web: Afternoon Programme Lunch Evidence in Practice:- Introducing New Technologies Practical evidence gathering Admissibility Impact on fraud handling strategies Naomi Grant, partner, Berrymans Lace Mawer Simon Hammond, partner, Berrymans Lace Mawer Sarah Hill, partner, Berrymans Lace Mawer Panel debate: Identifying and mitigating application fraud Current trends in application fraud, from fronting to compromised cards What are the most effective prevention and detection techniques? What can brokers do to tackle fraud at the front end? Steve Gaywood, head of counter fraud product, Axa Personal Lines Coffee Why do people commit fraud? Understanding the psychology of criminals Do fraudsters know that they are not committing a victimless crime? How can insurers use insights into criminal psychology to reduce fraud losses in the future? Professor Martin Gill, director, Perpetuity Research International Fraud at board level: The CEO s view of fraud How do the people at the top of an insurance company view fraud? How can fraud managers get their issues on the board s agenda? Ensure that the impact of fraud is understood across the business Andrew Torrance, CEO, Allianz Insurance Questions, comments and close of conference The Insurance Fraud Awards October, The Brewery London A complete sell out for the past three years, in their fourth year The Insurance Fraud Awards will move to the fabulous Brewery, located in the heart of London City and will continue to recognise the industry s on-going efforts to combat and prevent insurance fraud. Book your place today! For details visit:

5 Sponsors Associate Sponsor Berrymans Lace Mawer LLP is a leading dispute resolution law firm specialising in the liability and insurance sectors. We have the capability to identify, investigate, defend and prosecute the full range of fraudulent claims. Our approach combines the highest level of quality with tight case management procedures, project management and niche process expertise. As a leading insurance law practice, acting for the UK s largest insurance companies, we work hand in hand with our clients to understand their present and historic challenges and their current philosophy on fraud. Through this partnership approach we apply our unique methodology and vision to all stages of the risk management and claims process to deliver a bespoke fraud solutions service. For further information please visit blm-law.com or contact Media Partner Fighting Insurance Fraud. The Insurance Fraud Bureau (IFB) are committed to working collaboratively to protect honest customers from the effects of fraud. www. insurancefraudbureau.org Sponsor Opportunities There are a wide range of commercial opportunities are available at Fraud To discuss the options please contact: Katy Weaver T: E:

6 To register for this event please complete your details 1st delegate 18th October 2012, Marriott Grosvenor Square, London Booking options Please insert number of delegates attending in the relevant box Insurer & Claims Club member rate If booked by 7 September 2012 If booked after 7 September 2012 Company Address Town Tel Mobile 2nd delegate Company Postcode Fax VAT* VAT* Post subscriber rate If booked by 7 September 2011 If booked after 7 September VAT* VAT* Standard rate If booked by 7 September 2012 If booked after 7 September VAT* VAT* Total amount to pay: * VAT charged at 20% Payment details I enclose a cheque payable to Incisive Financial Publishing Ltd Please debit my amex/visa/mastercard (Please circle the card you wish to use) Address Cardholders name Town Tel Mobile Postcode Fax Card No Expiry date Security code Card billing address (if different from above) Issue No. (Switch only) Company Address Town Tel Mobile Your head of department s details Department Direct Tel No. people in department How to register Postcode Fax Mail: Complete the form and send to: Steve Hands, Post Events Incisive Media, Haymarket House, Haymarket, London, SW1Y 4RX A receipt VAT invoice will be issued once payment has been received. Please invoice me at my company address Signed Cancellation / Substitution Signing this agreement obligates the client to payment. Payment is required in full unless written notice is received by incisive media at least 21 days before the event. The registration fee will be credited minus an administration fee of 10% of this registration fee. A substitute delegate is welcome but the organiser must be notifi ed in advance of the conference to avoid incurring a charge. Substitutions may not be made at the conference. Payment Payment must be received before the event start date. If we have not received payment in full by the event start date, you will be required to provide a credit card guarantee on the day to gain entry. Disclaimer The programme may change due to unforeseen circumstances, and incisive media reserves the right to alter the venue and/or speakers. Incisive Media accepts no responsibility for any loss or damage to property belonging to, nor for any personal injury incurred by, attendees at our conferences, whether within the conference venue or otherwise. Venue Details: Marriott Grosvenor Square, Grosvenor Square, London, W1K 6JP For any additional information, please contact the organisers: Steve Hands, Post magazine events Incisive Media Haymarket House Haymarket, London SW1Y 4RX Tel: +44 (0) : Please tick this box and return this page if you do not want to receive details of special offers which may be of interest to you Date SAVE Telephone: Fax: : Web: EARLY BIRD BOOKING DISCOUNT DEADLINE 7 SEPTEMBER Call Steve Hands on or

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