Certificate In Healthcare Leadership And Management

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1 Certificate In Become A Transformational Leader On This Course, You Will: Develop the personal skills and qualities that will propel you to greater success in your healthcare organisation Led by Benedict Stanberry and Jill O Connell Learn how to inspire, motivate and engage your team members Understand how healthcare organisations work and how they connect and interact with other services, teams and organisations Discover ways to improve or transform your healthcare services The Address Hotel, Dubai Marina Dubai, UAE an event

2 Course Overview Endorsed and accredited by IHLM, Informa s exciting Certificate In Leadership And provides the Middle East s emerging healthcare leaders with unparalleled insights through which they can better understand themselves, their organisations, the people they lead and the services they deliver. A unique developmental opportunity, the course involves a series of expert lectures, interactive case studies, leadership development exercises and a coaching opportunity that continues after the programme concludes. The curriculum is designed to develop leadership skills, knowledge and behaviours in both current and future healthcare leaders in four critical areas: Yourself by transforming your impact to stand out in your healthcare organisation Others to build and sustain high-performing healthcare teams Organisations to deliver high quality, patient-centred care Services by finding opportunities for innovation and improvement On the final day of the course delegates undertake a unique self-assessment of their leadership and management skills and use it to create a personalised leadership development plan a roadmap for future professional growth. IHLM Professional Diploma In conjunction with IHLM, Informa are proud to offer a comprehensive programme of certified courses in healthcare strategy, leadership and management, designed to meet the professional development needs of today s healthcare leaders and their organisations. Based in Oxford in the UK, IHLM is a leading provider of open (available to all) and customised (tailor-made for an organisation) courses and programmes, as well as digital learning technologies that support the development of healthcare leaders and managers. It aspires to become the world s leading provider of executive education programmes and non-degree courses for healthcare organisations and those who work with or for them, with a faculty that includes many of the world s top healthcare thinkers and leaders. Each course in the programme is a stand-alone learning experience providing its own unique benefits but can also be combined with other courses to enable delegates to achieve the internationally recognised and highly respected IHLM Professional Diploma In. IHLM Certificate In Quality And Performance Improvement IHLM Certificate In Financial IHLM Certificate In Strategy And Strategic Yourself Others Organisations Services IHLM Certificate In Operations 4 8 October 2015 Radisson Royal Hotel, Dubai, UAE What Leaders Do Emotional Intelligence The Principled Leader The High- Performing Team Motivation And Engagement Performance The System Influencing For Results Cultivating Culture Championing Change Evaluating Information Facilitating Transformation IHLM Certificate In Leadership And TBC, Dubai, UAE IHLM Certificate In Innovation And Change 6 10 December 2015 Jumeirah Emirates Towers Hotel, Dubai, UAE T:

3 Certificate In, The Address Hotel, Dubai Marina, Dubai, UAE Course Timings: Registration will be at on Day One. Course sessions will start promptly at and end at 14:30. There will be breaks for refreshments at approximately 10:30 and 12:30 and lunch will be served at the end of each day s session. Course Outline Module One Yourself Becoming an effective healthcare leader requires self-awareness: the humility to reflect on what you do well and what you can do better, and then use this knowledge to develop the skills and qualities that will propel you to greater success. What Leaders Do Identify what great healthcare leaders do and discover which leadership qualities deliver superior performance in healthcare organisations Emotional Intelligence Discover how your behaviour and the behaviour of others affects the caring environment and the quality of patient care The Principled Leader Define the principles, ethics and values that should always guide a healthcare leader s decisions and actions Module Two Others The moment you become a leader or manager your job stops being about you alone and starts being about other people. It becomes your responsibility to inspire a shared purpose, to care for team members as individuals, to both motivate and engage them but also to hold them to account. The High-Performing Team Understand team dynamics, how to build effective teams, how to nurture individual team members and champion their learning and development Motivation And Engagement Identify the best ways to influence and energise others Performance Learn how to hold others to account by measuring, rewarding and giving feedback on both individual and collective performance Module Three Organisations is a complex endeavour. leaders must not only understand how their service works, but make it connect and interact with other services, teams and organisations to assure high quality, patient-centred care is delivered. The System Identify how you, your team and your organisation fit within your healthcare system and why your contribution matters Influencing For Results Become more aware of the needs and goals of other stakeholders and learn how to work with and influence them more effectively to get the results you want Cultivating Culture Understand the importance of team and organisational culture in creating the conditions in which both great teams and great care can thrive Module Four Services The healthcare leaders with the highest potential are those who are constantly finding ways to improve or transform healthcare services: collecting feedback from service users and data about performance, then converting it into improved care. Championing Change Become more curious about how to improve services and transform care Evaluating Information Discover how to seek out information and data to understand current performance and find improvement opportunities Facilitating Transformation Identify the ways that leaders can make change happen in healthcare organisations Would you like to run this course in-house? Our in-house training division Tel: T:

4 Course Certification Requirements Delegates must meet two criteria to be eligible for an IHLM Certificate of Completion at the conclusion of this course: 1. Satisfactory attendance: delegates must attend all sessions of the course and may not miss more than two hours of the course 2. Completion of the leadership self-assessment and creation of a personal leadership development plan at the end of the course Delegates who do not meet these criteria will receive an Informa Certificate of Attendance. If delegates have not attended all sessions, the Certificate will clearly state the number of hours attended. Course Assessment At the end of the course, there will be a self-assessment questionnaire that will enable you to reflect on both your strengths and the leadership competencies that you can work on developing in the immediate future through a personal leadership development plan. There is no pass/fail mark. However, a perfect attendance record, active participation during the course sessions, completion of the leadership self-assessment and creation of a personal leadership development plan is required to be awarded the IHLM Certificate of Completion. Who Should Attend? This course is unlike any other you are likely to attend. It will enable to you to refine a set of personal leadership and management skills that can transform your impact and enable you to stand out in your healthcare organisation. It will benefit healthcare staff of all levels, irrespective of their professional or functional background. This includes those who are working in a professional or clinical role as well as staff with a managerial focus or significant leadership responsibilities. IHLM Learning Resources All course members will receive a username and password that gives them access to IHLM s user-friendly extranet, which provides individual access to resources such as videos, case studies and additional reading that help support the learning, discovery and problem solving that take place during the course. Access remains available for one year after completion of the course. Meet Your Course Director Benedict Stanberry, Principal, IHLM, Oxford, UK Benedict Stanberry is a British consultant and academic who researches, writes, teaches and consults around the world on the subjects of healthcare strategy, management and leadership. He is presently the Principal of IHLM in Oxford and works with healthcare managers and clinicians in both the public and private sectors across the Middle East. Ben began his career as a medical lawyer and became a healthcare management consultant in He has served as the interim chief executive of a Brussels-based healthcare NGO and as an elected politician in south west London, where his responsibilities included overview and scrutiny of the delivery of healthcare services in the capital. His most recent role has been as a director of one of the UK s leading private healthcare companies. Ben is a Fellow of the Royal Society of Medicine and an Associate Member of the Faculty of Medical Leadership and. He holds an MBA from the world-ranked Henley Business School, where he is currently a doctoral research associate, and also chairs the school s alumni group in the Middle East. Jill O Connell, Director, Leading Edge Consultancy, UAE In the 15 years she has been in Dubai, Jill has helped develop leaders at every level of many high profile healthcare organisations. At the American Hospital in Dubai she successfully managed the development of customer-focused policies and standards and the initiation of a service competency framework for all frontline staff. At Al Ain Hospital and the new Saudi German Hospital in Dubai she has partnered with the senior management team to deliver a strategic plan, staff appraisal and training programmes to enhance customer service. She has also worked with healthcare leaders at Saudi Aramco, the American Mission Hospital in Bahrain, Cleveland Clinic Abu Dhabi and King Faisal Specialist Hospital and Research Centre in Riyadh. Jill holds a bachelors degree in languages, a postgraduate teaching degree and an MBA in Strategic Human Resources. She also holds UK diplomas in assessment and coaching and is a member of the Association for Coaching in the UK.

5 Certificate In, The Address Hotel, Dubai Marina, Dubai, UAE FIVE WAYS TO REGISTER IIR Holdings Ltd. P.O Box 9428, Dubai, UAE Our in-house training division Would you like to run this course in-house? Save training $$ and create learning experiences relevant to your business. To customise this course and increase value and impact, contact Leigh Kendall on or the team at Course Certificate In Course Fee Before 30 August 2015 Course Fee Before 20 September 2015 Final Fee US$ 4,495 US$ 4,995 US$ 5,195 DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL: Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance. All prices quoted exclude VAT which will be added to the delegate fee on your invoice. All registrations are subject to our terms and conditions which are available at Please read them as they include important information. By submitting your registration you agree to be bound by the terms and conditions in full. DELEGATE DETAILS First Name: Surname: Job Title: Company: Address: Postal Code: Country: City: Tel: Mobile: Fax: PAYMENTS A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. AVOID VISA DELAYS BOOK NOW Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-gcc nationals may take several weeks to process. CANCELLATION If you are unable to attend, a substitute delegate will be welcomed in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge. Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time. EVENT VENUE: The Address Hotel, Dubai Marina, Dubai, UAE Tel: ACCOMMODATION DETAILS: WEB BC5927 We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the Informa Hospitality Desk for assistance on: Tel: Fax: All registrations are subject to acceptance by Informa which will be confirmed to you in writing. Due to unforeseen circumstances, the programme may change and Informa reserves the right to alter the venue and/or speakers or topics. SN/DC HealthCare Copyright Informa Middle East Ltd

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