Business Improvement in Universities

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1 Business Improvement in Universities Transforming back-of-house functions to maximise efficiency gains 24th & 25th September, 2014, Rydges Melbourne Key Speakers Benefits of attending Peter Marshall Chief Operating Officer Brian McGaw Deputy Vice Chancellor (Future Ready) Adapt to the constrained funding environment Prioritise process improvement to ensure return on investment Maximising efficiency through streamlining & optimising resources & assets Increase quality in service delivery Mark Robinson Head of Change University of St Andrews See inside for more speakers Michelle Clarke Chief Financial Officer University of New England Including 4 interactive discussion & debate sessions Pre, Mid & Post Conference Workshops Workshop A: How to align organisational processes with strategy Workshop B: How to make lean process improvement work Workshop C: How to measure business improvement success in your university Register 3 delegates at the standard price & bring a 4th delegate FREE! Researched by Proudly supported by Endorser To register phone fax

2 Transforming back-of-house functions to improve service delivery and maximise efficiency gains With Universities subject to reduced government funding, at a time when federal government is driving a more competitive market, Universities are being forced to do more with less. Significant changes need to be made, now, more than ever. Universities are restructuring and streamlining processes. The program focuses on process improvement, service improvement and change management in order to increase efficiency and improve service delivery. Leading Universities will demonstrate how to improve business processes, optimise resources and streamline working to meet high standards of quality. Attend & hear insights on: Implementing new strategies to achieve transformational change Critical needs analysis to establish business requirements and tailor your program of change to achieve them Measuring success and developing performance indicators to benchmark progress Who will attend? Senior University representatives with responsibilities for: Business improvement and process improvement Planning and strategy Change management and transformation Operations and administration Service delivery, performance and service improvement Finance SAVE $400 when you register & pay by 4th July 2014 Plus key contributions from: Professor Denise Kirkpatrick University of Adelaide Ian Marshman Caroline Perkins Change Management Institute Professor Duncan Bentley Ian Callahan Curtin University Patricia Brand James Cook University Adrienne Cleland University of Auckland Ian Smith Former Paul Barton Sponsorship Opportunities We work closely with corporate partners to create unique and innovative tailored sponsorship packages that best meet specific marketing, business development and corporate entertainment objectives. Contact Julian on Tel: and find out how you can make your mark on this industry. Media Partner Teresa Tija Glenda Williamson Kangan Institute To register phone fax

3 Day 1 Wednesday 24th September, :30 Registration, coffee & networking 9:00 Welcome remarks from the Chair Ian Smith Consultant and Facilitator Organisational Change Former Senior Manager Planning, Review and Improvement Operating in a changing landscape 9:10 Lessons learnt from business improvement in universities over recent years Drivers for effective operational models at universities Strategic approaches to efficiency and cost saving Ian Marshman Senior Vice-Principal keynote Strategy & planning for process improvement 9:50 Facilitating a major organisation review & restructure: From strategic planning to implementation Recognising key functions you need to deliver and identifying the pivotal processes to be improved Analysing and enhancing academic productivity Brian McGaw Deputy Vice-Chancellor (Future Ready) 10:30 Aligning strategic planning & budgeting to achieve process improvement Integrating your budget with your business plan to streamline decisions Designing process improvement changes closely linked to your budget and objectives Michelle Clarke Chief Financial Officer University of New England 11:10 Morning tea & networking 11:40 Governance arrangements for achieving business improvement: Ensuring university accountability Recognising who should be accountable for what Designating responsibility during the change program and after implementation Chief Operating Officer 12:20 Achieving organisational change: What are the best strategies to transform your university? Gaining efficiencies with in-house resources Assessing the pros and cons of using consultants Achieving improvements in service delivery Panel Discussion 1:00 Networking lunch 2:00 The vision & guiding principles for business improvement Carrying out business needs analysis Developing stakeholder groups to gain input to the change program Ensuring changes meet academic requirements Delivering a business improvement program Director, Integrated Administration 2:40 Positioning the university for the future: Marrying quality improvement & cost savings Creating a proactive, agile and responsive approach to managing a contemporary university Strengthening finance and resource allocation through good asset utilisation Patricia Brand Executive Director, Finance and Resource Planning James Cook University 3:20 Afternoon tea & networking 3:50 Ensuring ROI through environmental sustainability Repositioning environmental sustainability as part of your efficiency drive Looking back at environmental performance indicators Panel Discussion Paul Barton Measuring success Adrienne Cleland University of Auckland 4:30 Benchmarking & developing performance indicators to measure progress Aligning process improvement with key quality initiatives Establishing appropriate measures to track progress and success of the change program post implementation Professor Denise Kirkpatrick Pro-Vice Chancellor (Student Experience) University of Adelaide 5:10 Closing remarks from the Chair & close of day one

4 Day 2 Thursday 25th September, 2014 SAVE $300 when you register & pay by 1st August :30 Welcome, coffee & networking 9:00 Opening remarks from the Chair Caroline Perkins President Change Management Institute Identifying techniques for process improvement 9:10 Selecting the right methodologies & tools for your university Centring the improvement of processes on improving the student experience Strategic planning and tracking to target Mark Robinson Head of Change University of St Andrews 9:50 Embracing a lean leadership approach to ensure continuous improvement Simplifying processes and removing the bureaucracy Reducing steps to build quality into processes Engaging and aligning staff in the delivery of strategies Glenda Williamson Manager, Organisational Innovation Kangan Institute Implementing better processes 10:30 Making the transition to a shared services model Differentiating between shared services and centralised services Addressing the challenge of communication to staff Strengthening business operations and building internal capability Peter Marshall Chief Operating Officer and Senior Vice-President 11:10 Morning tea & networking 11:40 Assessing the pros & cons of outsourcing back office functions to achieve performance improvement Increasing cost efficiency, building capacity and freeing up time and resources Holding third parties to account Panel Discussion & debate Teresa Tjia Ian Smith 12:20 Ensuring an excellent student experience & success in a competitive marketplace Meeting students expectations on communication Being responsive to meet the needs of the 21st century student Professor Duncan Bentley Deputy Vice-Chancellor 1:00 Networking lunch 2:00 What impacts are there from new & innovative technologies to improve quality? Using social media to better engage students and deliver services Optimising new technologies to do things cheaper, faster and better Panel Discussion Teresa Tjia Undergoing organisational transformation 2:40 Ensuring your organisation is set up effectively to manage change Understanding the needs of your change agenda Matching your strategy to the required change management capabilities Best practice and global trends in managing change Caroline Perkins President Change Management Institute 3:20 Afternoon tea & networking 3:50 Championing organisational culture change through effective leadership & change management Introducing new models of working and putting them into practice Driving communication and information sharing across the organisation Adrienne Cleland Director of Administration University of Auckland 4:30 Engaging your workforce in organisational change Setting the vision and engaging staff to develop commitment to change The value of staff input in designing and owning change initiatives Managing staff concerns around job security and future options Ian Callahan Vice President, Corporate Services Curtin University 5:10 Closing remarks from the Chair & close of conference Find us at: #higheredbusiness Australian Higher Education

5 Workshops Tuesday 23rd September Wednesday 24th September Friday 26th September How to align organisational processes with strategy Pre Conference Workshop A Tuesday 23rd September 2014, 5:30pm 8:30pm Developing a plan for the efficient management and allocation of finance and resources of a university is fundamental for sustainable operations. This workshop provides the opportunity to address the challenge of marrying up the strategic goals of the university with understanding business requirements for any business improvements envisaged, and developing effective plans to optimise the use of resources, streamline processes, improve efficiency, provide quality and client-centred services, and achieve cost savings. Topics to be discussed: Setting the vision and guiding principles for any planned business changes in the context of the strategic plan for the university Understanding business requirements and needs analysis in preparation for a planned change What operational model is best for your university? Where are efficiencies most likely to be achieved? Setting an achievable, measurable and specific plan for your university What you will take away: The importance of diagnosing the problem and tools to assist the diagnosis and development of effective plans Strategies for achieving tangible process improvements and delivering client-centred services Tips for staying true to the guiding principles and focusing on the end game, including return on investment About your workshop leaders: Teresa Tija Director, Integrated Administration Academic Registrar and Executive Director, Student Services For full bios visit SAVE $200 when you register & pay by 22nd August 2014 How to make lean process improvement work Mid Conference Workshop B Wednesday 24th September 2014, 5:30pm 8:30pm Developing a long-term strategic plan for making the transition to efficient and effective process improvement is crucial for universities to compete in a constrained funding environment. This workshop will address the practicalities of adopting the lean model of continuous improvement. Topics to be discussed: Applying lean principles to the university sector Examining improvement tools and techniques that have worked in the university sector Running cross-functional improvement projects What will you take away: Strategies behind effective streamlining of processes and optimising of resources Useful tools and techniques for applying business process change in education Tips for gaining staff buy in About your workshop leader: Mark Robinson Head of Change University of St Andrews For a full bio visit How to measure business improvement success in your university Post Conference Workshop C Friday 26th September 2014, 9:00am 12:00pm Benchmarking performance and managing the progress of your program of change and process improvement initiatives is crucial to successful business improvement for many universities. This workshop will address the ways in which you can test and measure progress in order to ensure the delivery of high quality teaching and research. Topics to be discussed: Establishing where the opportunities for measuring success lie Data driving initiatives and establishing measures Evaluating progress against objectives Analysing the implications on people, improvement and behavioural change Recognising the danger signs and areas of success What you will take away: Tips for how to develop performance indicators and measures of success Tools for measuring progress and success of changes being made Good examples of where you need to measure progress About your workshop leader: Neil Robinson, Academic Registrar For a full bio visit Evan Kritikakos, Program Manager

6 Registration Page Business Improvement in Universities 24th & 25th September, Melbourne Quote the code CC*UNZ when registering & SAVE $100 off the current price!! How To Register Online: Fax: From outside Aust Tel: From outside Aust Team Discounts Register 3 delegates at the standard price & bring a 4th delegate FREE Please note that the standard price will be charged for team discounted registrations, early bird prices are not available for registrations utilising team discounts. Delegates must be registered at the same time from the same organisation in order to receive the team discount. For larger group bookings call us on to find out how you may qualify for greater discounts. Venue & Accommodation Rydges Melbourne 186 Exhibition Street, Melbourne VIC Delegate Details Mail: Criterion Conferences Pty Ltd PO Box R1478 Royal Exchange, NSW 1225 Quote the code CRITCWP to receive your discounted accommodation rate! Please complete: (Please photocopy for additional delegates) DELEGATE ONE Delegate Forename: Delegate Surname: Job Title: Department/Branch: Company/Organisation: Telephone: Fax: Postal Address: Signature: Approving Manager s Name: Cancellations Should you be unable to attend, a substitute delegate is welcome at no extra charge. The company regrets that no cancellations will be refunded, course documentation will, however, be sent to the delegate. For an event cancelled by Criterion Conferences registration fees are fully refundable. Privacy Policy: Any information provided by you in relation to this conference is being collected by Criterion Conferences ABN: and will be added to our database with the primary purpose of contacting you with regards to ongoing research, product development and providing you with information about future Criterion Conferences products and services. If you do not wish to be contacted for these purposes, please tick here when you fax back your registration. We may also share information from our database with other professional organisations (including our event sponsors) to promote relevant services. Please tick here if you do not want your details to be passed on and send this form back to us. Changes to Conference and Agenda: Criterion Conferences reserves the right to alter the programme without notice and is not responsible for any loss or damage or costs incurred as a result of substitution, alteration, postponement or cancellation of any event. Event Prices Tick relevant box If there is a package you require that is not mentioned above, please contact us and we will be happy to provide you with a quote. *GST is charged at 10%. Registration fee includes lunch, refreshments and conference documentation. Please contact us for any special dietary requirements. Full payment must be received prior to the conference to ensure admission. Delegates may not share a pass between multiple attendees. Workshop attendees must also register for the conference. How To Pay Number of delegates: Credit card: Visa Mastercard American Express Bank Transfer (details below) Cheque Total amount $ Please make payable to Criterion Conferences Pty Ltd & mail to Criterion Conferences, PO Box R1478, Royal Exchange, NSW 1225, Quote 4841 on the remittance. Please forward me an invoice Purchase Order No: Cardholder s name: Card No.: Expiry: Signature: Bank Transfers Book & pay by 4 Jul 2014 Account Name: Criterion Conferences Pty Ltd Branch: Broadway, NSW, Australia Address: SHOP LG 4/5 THE BROADWAY S/C, Broadway, NSW 2007, Australia Book & pay by 1 Aug 2014 Book & pay by 22 Aug 2014 Bank Name: Westpac BSB Code: Account Number: Ref: 4841 Criterion Conferences ABN number: Standard price after 22 Aug 2014 Standard rates 2 Day Conference $ GST = $ $ GST = $ $ GST = $ $ GST = $ SAVE $400 SAVE $300 SAVE $200 Upgrade your package with our Pre & Mid Conference Workshops Pre Conference Workshop A $499 + GST = $ Mid Conference Workshop B $499 + GST = $ Post Conference Workshop C $499 + GST = $ Calculate your ticket price $ Audio CD Please send me set(s) $999 + GST = $ Commercial Solution Providers $ GST = $ Insightful and honest assessment of budgeting and financial implications for each of the organisations represented in a changing higher education landscape. - John Hearn, Manager, Finance & Planning, The University of Melbourne (past delegate, Financial & Resources Planning in Universities 2013) aqua.3578

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