Workforce Management Practices

Transcription

1 Wrkfrce Management Practices Office f Facilities Management and Reliability Smithsnian Institutin April 2009

2 Facilities Engineering and Operatins

3 Facilities Management and Reliability

4 Facility Management Maintenance/Operatins Budget: $80M (50M is maintenance) Number f Buildings: 767 individual buildings and structures (19 Museums and the Natinal Z) Over 25 millin visitrs per year Ttal Square Ftage: 11,977,140sf (leased and wned)

5 Functins Office f Facilities Management and Reliability (OFMR) Building Management and Operatins Maintenance and Minr Repairs Systems Engineering, FCI, Fire Safety, BAS Hrticulture, Pest Cntrl and Grunds Central Transprtatin, AV Mail

6 Facility Management Staff Size: 850 Rati f 1:8 Supervisrs t Emplyees Tp 6 Psitins: (125 different jb series) Building/Facility Service Wrkers (250 FTE) Building Engineers (125 FTE) Supervisrs (120 FTE) Crafts/Trades (100 FTE) Administrative (75 FTE) Engineering Technicians (50 FTE)

7 Management Practices Create a strategic plan fr rganizatin Develp a cmmunicatin plan Utilize yur wrkfrce Organizatinal alignment

8 Strategic Plan fr OFMR First 5 Year Plan : Fur Gals Cmmunicatin Staff Develpment Resurce Management Facilities Excellence/ Best Practices

9 New Strategic Plan Fur New Gals fr Care fr Smithsnian Supprt OFMR Staff Cmmit t Custmers Advance Best Practices

10 Cmmunicatin Full Staff Meetings Mnthly Key Leadership Meetings Weekly Walk arund, talk t flks Hld supervisrs accuntable fr cmmunicatin

11 Utilize Yur Wrkfrce Create Teams/Task Frces t Perfrm Research and Prpse Decisins Must Invlve Staff at every Level f the Organizatin Require Active Participatin in Prfessinal Memberships Hld Staff Accuntable fr Accmplishments

12 Organizatinal Alignment Establishing Career Ladders Staffing Analysis and Benchmarking Updated Psitin Descriptins and Perfrmance Plans Recruitment/Retentin Strategy Updated Facility Management Plicies and Prcedures

13 Wrkfrce Training Develp a multidiscipline training prgram fr all wrk series Staff develp Individual Develpment Plans that are reviewed annually Create in-huse training pprtunities t stretch the dllar

14 Certificatin Prgrams Create fr all wrk disciplines, find them, they exist fr all wrk NAPE, Prfessinal Engineers and Architects, Certified Facility Manager, Certified Maintenance and Reliability Prfessinal, Natinal Institute fr Certificatin f Engineering Technlgies, Cleaning Management Institute s Prfessinal Cleaning Certificatin, Natinal Institute fr Certificatin f Engineering Technlgies (NICET) Certified

15 Certified Facility Manager Partnered with GMU and IFMA t develp an n-site prgram Achieve a prfessinal certificatin in Facility Management thrugh GMU Each Building Manager t becme a CFM r a FMP

16 APPA Supervisry Tlkit Mandatry fr all Supervisrs and Leaders Five day training emphasizing 7 mdules Supervisin Administratin Cmmunicatin Peple Mtivatin Custmer Service Supervisrs as Leaders

17 NAPE GCE Prgram Mandatry fr all Building Engineers, Trades Persnnel Cmplete five hur classes t receive a General Certificate f Engineering Basic Electricity A/C and Refrigeratin Basic Cntrls Lw Pressure Bilers Electrical Systems, Cde, and Thery

18 Cleaning Management Institute Prgram trains and certifies the custdial wrkfrce t a natinal standard fr cleaning Nine areas f cleaning are taught, and participants must pass 9 levels f testing t becme a Custdial Technician Offer a Custdial Maintenance Supervisrs Certificate

19 Ultimate Gal Inspires and Mtivates Staff Reach t be a Wrld Class Organizatin Achieve Success n all Levels f the Organizatin Sustained Excellence

20 Cntact Infrmatin Nancy J. Bechtl CFM Smithsnian Institutin Directr, Office f Facilities Management & Reliability (202) r bechtna@si.edu