Case Study. Portal Upgrade and Management services to a US based Fast Food Chain. Ananthakrishnan J Architect, Sonata Software

Transcription

1 Case Study Ananthakrishnan J Architect, Snata Sftware Prtal Upgrade and services t a US based Fast Fd Chain Snata Sftware Limited

2 Snata s SharePint Migratin and Remte Applicatin services fr a Fd Chain The custmer, a leading restaurant chain fr ver 55 years is headquartered at USA with ver 1500 restaurant chains in Eurpe, Middle East and Asia. The custmer was lking fr a slutin t address the cllabrative and distributin challenges implemented SharePint prtal 2003 in the year 2005 with Snata s MS expertise. In the year 2007, in rder t have an extensive user-friendly system, the custmer decided t upgrade the current SharePint Prtal Server 2003 based applicatin t Micrsft Office SharePint Server They als wanted t rejuvenate the lk and feel f the UI t inspire the usage f the applicatin within the cmpany and by its Franchisee. Situatin Snata ffered its prtal slutins t address the cllabrative challenges like virtually and gegraphically dispersed terms, real-time decisin making, peple and prcess cntrl etc. Snata als prvided intelligent slutins fr the distributin challenges such as Netwrk and Web safety, verladed inbxes, cnnectin challenges, cnnecting with Franchisees and emplyees. Snata s Services Prtal Services SOLUTION OVERVIEW Prfile Snata Sftware, headquartered in Bangalre, India, is a leading IT cnsulting and services cmpany. Snata's custmers are lcated acrss the US, Eurpe and the Asia- Pacific regin. Its prtfli f services includes IT Cnsulting, Prduct Engineering Services, Travel Slutins, Applicatin Develpment, Applicatin, Managed Testing, Business Intelligence, Infrastructure and Packaged Applicatins. As per the industry rankings released by NASSCOM fr FY07-08, Snata Sftware ranked amng the Tp 20 IT Sftware and Service Exprters in India. Website Industry Sftware Develpment Sftware Services IT Cnsulting Scenari T develp a prtal based slutin fr the custmer s IT Service Centre Applicatin. And Remte. Platfrms /Technlgies Operating system Servers Windws 2003 server Desktps Windws 2000/XP/98 Webdesk (Snata s custm develped tl) Benefits Secure KM platfrm Rle based access Integratin with directry services single sign-n Cmprehensive Dcument Single Vendr fr entire IT service managment Prtal_Upgrade_And_Managem ent_services_t_a_us_based_ Fast_Fd_Chain: MOSS 1 Snata Sftware Limited

3 Snata fllwed the Micrsft Slutin Framewrk Mdel in develping the prtal-based applicatin. Delivered fllwing features and slutins leveraging ur develpment expertise:- Cllabrative features News Annuncements Events Key Cntacts Crprate Directry Newsletter Dcument management feature Dcument libraries t stre the dcuments. Dcument library t stre & retrieve (MS ffice / PDF files) frms, templates and prcedure dcuments SharePint lists t add the items. Departments, Sites Prtal has three sites like Dmestic, Internatinal and Finance Creatin f page fr each department like Marketing, R&D, Peple Services, IT etc fr each site. Reprts Run site usage reprts between any tw specific dates. View the site usage reprt user wise r page wise. Security Rle access based Dcument/ item level, page level, site level security. Frms based authenticatin with multiple dmain, single sign-n t external applicatins. Prtal_Upgrade_And_Managem ent_services_t_a_us_based_ Fast_Fd_Chain: MOSS 2 Snata Sftware Limited

4 Single sign n fr imprtant applicatins such as: Franchise Sales Interface The applicatin t enter sales fr all Custmer s Franchisees Benefit Enrllment The applicatin fr enrlling and managing Benefits fr all Custmer s emplyees Realtr site fr Custmer s Franchisees The applicatin t advertise the availability f franchise restaurants fr sale Financial Recnciliatin Tracker Wrk flw based applicatin develped in SharePint prtal fr recnciling the accunts n a quarterly basis All the abve applicatins are develped and maintained by Snata. Migratin Services Mving t MOSS 2007, the existing extranet benefited with: New lk and Feel Usage f Excel services fr publishing New Rle based separatin fr Marketing department t islate franchisees wh pay ryalty infrmatin Remte Services IT Helpdesk: We perate an ff-shred multi-lingual, single pint f cntact fr all IT services. We prvided ttal 20 hurs f supprt a day in 3 shifts. Stre Supprt: SPOC fr all IT requests f stres in English & Spanish. We ffer cmplete supprt fr PC/printer at the stre including replacing the same if required. Prtal_Upgrade_And_Managem ent_services_t_a_us_based_ Fast_Fd_Chain: MOSS 3 Snata Sftware Limited

5 Stre IT vendr Supprt: Radiant Hardware: Level-1 Hardware supprt (Includes supprt fr Radiant Pint f Sale systems, Kitchen Prductin System & & Drive Thru setup) Radiant Sftware supprt: Level-1 Sftware supprt (supprt fr basic cnfiguratin & trubleshting f sftware radiant sftware applicatins) Netwrk supprt fr Radiant hardware: Supprt fr netwrk, with regard t Radiant Hardware like Pint f Sale & Kitchen Prductin system. Radiant Enterprise Suite supprt: Basic supprt fr issues with Blue Cube enterprise sftware. Prductin Supprt: Mnitr / Supprt all hsted applicatins, escalate t Server team r Develpment team as required. Supprt: L1 supprt (including Blackberry) by the Helpdesk and interface with Messaging team as necessary. Field user supprt: Supprt extended t the user laptps, cnnectivity t Internet, VPN access t crprate servers (shared flders) and applicatins. Service requests: New ID creatin, deletin f ID s, additin / revke f privileges. Desk-side Services: We ffer IT services at the custmer s head quarters that encapsulate s/w, h/w supprt; LAN, Internet, Wireless supprt; IT vendr management; etc. Messaging supprt: We have extended supprt t Ltus Ntes and have transitined them t Exchange 2007 platfrm. This services includes AV, Anti-SPAM and Blackberry services Server & Netwrk : We mnitr and manage netwrk, servers, databases, strage & backup f the custmer. Our prime respnsibilities include 24x7 availability if servers/services, patching, upgrades, security and suggesting/planning fr technlgy changes. Staging & Mving the develped / enhanced applicatins t Prductin Prtal_Upgrade_And_Managem ent_services_t_a_us_based_ Fast_Fd_Chain: MOSS 4 Snata Sftware Limited

6 Develpment & Applicatin Supprt services: This includes applicatin develpment n SharePint server,.net, SQL server and Dmin. Supprt fr existing applicatins, bug-fixes, enhancements etc. Reprting & Cmmunicatin: Issues reprted are mnitred in Avaya-BCMS tl Recrded using NICE Tracked using a in-huse incident management tl called Webdesk Weekly calls with the Custmer n peratinal status f services / trends Mnthly review f services against the SLA s Weekly call all the third vendrs (POS, netwrk) t review any pending issues and ensure smth peratin fr the custmer Quarterly Jint meeting is in place t discuss visin & strategy f the relatinship ging frward Partnerships: Megapath Restaurant/Field user cnnectivity Restaurant Internet access/cntrl Radiant Restaurant system hardware and sftware Sungard - Data Center BT Inf net cnnectivity between Delivery center and Datacenter AT&T Cnnectivity between Custmer and Sungard Fr mre infrmatin, cntact inf@snata-sftware.cm Click here t knw mre abut ur Micrsft Slutins Prtal_Upgrade_And_Managem 5 Snata Sftware Limited ent_services_t_a_us_based_ Fast_Fd_Chain: MOSS